Hotel Rancho Escondito

I have worked in the tourism industry for years—running DMC in the Netherlands, and Mexico—and I have rarely encountered a property as poorly managed as Rancho Puerto Escondito. This is not a hotel; it is a scam operating under the guise of hospitality. 1. Blatant Misrepresentation (The Kitchen Bait-and-Switch): We booked here specifically for the "shared kitchen" to feed our daughters (ages 4 and 9). Upon arrival, we were told the kitchen is off-limits from 5:00 a.m. to 2:00 p.m. This critical restriction is hidden from the Hotels.com description. When I raised this, the receptionist’s solution was for us to "prepare breakfast the night before." 2. Dangerous Room Conditions & Neglect: The Heat & Safety: The rooms are heat traps. The ventilator is useless. We were forced to sleep with our door open until 2:00 a.m. just to get air, sacrificing all privacy and safety for our children. The Noise: Unbearable music blasts through the walls from 9:00 p.m. until 2:00 a.m. Our children were crying from the noise and exhaustion. Maintenance: The room was old and filthy. We had to beg for basic necessities like soap and toilet paper. 3. Hostile Staff & Financial Pettiness: The receptionist (Colombian) and the administrator are incredibly unprofessional. When their NFC payment system failed, I had to waste my vacation time at a currency exchange.Despite the ordeal they put us through, they refused to waive a mere 90 pesos ($5 USD) of the balance.

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No a/c White lights in room

Nunca hago reviews y menos de malas condiciones, pero realmente no recomiendo y no me quedaría ahí otra vez. En la noche no ahí agua en el baño, regadera y sink. Cuando llego en la mañana justo me estaba bañando y se fue otra vez. Ahí estuve con jabón asta que regresó. Dan un rollito de papel higiénico de los sensillos. Las toallas muy chicas y viejitas.

El dueño del hotel es muy amable, el lugar es amplio y puedes disfrutar de su patio.