Home2 Suites by Hilton East Hanover

Nicely renovated hotel, ample breakfast selection, and thank you so much for having EV chargers.

Pool was closed did not state that on website

Unfortunately the pool is closed at this location.

Pool was freezing. Kids couldn’t enjoy

I was very disappointed that the pool was empty when we checked in. I had specifically chosen this hotel so that my children could swim during our travel. When we arrived the pool had been drained with no mention at booking or on the website.

I was disappointed that they said they have a pool and when I get there the pool was not available, there was no water. when i asked they didnt give me a reason. The front desk staff was friendly.

Very welcoming and professional staff, very clean room, nice gym and free breakfast daily, excellent location.

Spent one day there, and I've chosen this place because they have electric car chargers and free breakfast. There was 2 charging stations that were not available and they didn't know what room of both owners, as I've asked to contact the owner as he spent more then 12h charging but they couldn't contact him. The room is very clean, the bathroom as well, and the bed was comfortable as well. The price is reasonable so it is a very good price for qualité, I recommande

My second time staying at the same hotel. Large rooms, hot breakfast, plenty of parking, very cozy and quiet hotel.

We love this property however they have to do a better job at cleaning the pool area . We took the kids swimming two days in a row and the same garbage was left on the floor from previous days . And if anyone goes into the pool area with outside shoes the floor gets dirty . No one from the property mops or checks in to see if anything needs to be cleaned .

Beautiful and clean hotel

Room was very clean. Friendly staff and front desk. We would stay again

Very clean. I enjoyed having a freezer in the fridge.

It wasn't clean

Our room was clean but the hallways needed vacuuming

Dirty room carpet stains bathtub not draining pillow stains

Clean and convenient

The hotel served a nice breakfast and had excellent coffee!. Rooms very clean!

My stay at this hotel was unfortunately disappointing. The overall cleanliness was poor — I had to clean the room myself upon arrival. There was a questionable stain on the desk, and the shower had unpleasant reddish-orange stains. To make matters worse, I found a huge bug in my room. The beds were uncomfortable, though I will say the pillows were actually very nice. During part of my stay, the elevators were broken, which was frustrating, though I give credit that they were repaired fairly quickly. The front desk staff in general were subpar and not very helpful, but I do want to highlight Umoja, who was super sweet, approachable, and very thorough. She made me feel welcomed and shared helpful information, which I greatly appreciated. Breakfast left much to be desired — the waffle maker was broken, and the options were minimal. It’s really just a very basic continental breakfast, and the hotel itself had an odd smell throughout. Overall, while I appreciated Umoja’s kindness and the comfortable pillows, the lack of cleanliness, maintenance issues, and underwhelming service make it hard for me to recommend this hotel.

The room they gave me had used sheets on the bed and were wrinkled with hairs, crumbs, and a sticker on them. The room had not been cleaned. They moved me to another room that also had dirty linen. Management said due to a recent power outage the cleaning staff couldn’t see, but if they put clean sheets on the bed there wouldn’t be hairs and dirt on them. It is unacceptable that they would put people in unclean rooms when they are sold out and dealing with a power outage. They ultimately transferred me to a sister property that was great. If they knew they weren’t able to clean and the cleaning staff was gone their first move should’ve been to transfer guests they did not have clean rooms for.

Our only complaint is about the TV service. It was horrible, most of the time we could only get a couple of channels. Hard when you have a disabled person in the room who depends on TV for entertainment.

The room is huge and well laid out.

Great room for a great price. 2 beds plus sofa bed. Plus furnished kitchen with full size refrigerator. I wish I could have stayed more than one night!

The water pressure is not strong enough to rinse off the shampoo and the soap.

Everything is clean, however, sliding door between bathroom and hallway does not slide, one lamp does not work and thermostat does not work

Please note that the tub in the room I was in, 301, was not draining properly, and by the end of the shower I was standing in dirty water. Also the hair conditioner in the shower did not open. I took it out and left it on the sink.

No WiFi enter 3 days

There is a noise in the room . Assuming the AC is not working properly We couldn't rest during the entire night because it was like being on a constant loud noise and vibration. If someone check the room periodically that problem need it to be fixed before assigning the room to a passenger. We are totally disappointed, and will make a complaint to Expedia.

Overall the stay was great. The only issue was lack of soundproofing between rooms and above and below. I understand the hotel have ordered signs to remind guests to be quiet after 11pm.

I had two rooms for my family and I rooms were very spacious and pull out couches. Great stay.

The hotel itself was nice. But we asked for towels Friday at 10 am repeatedly through our the day and when we checked out Sunday we still had no towels. Everytime I called or went to front desk they kept saying we haven't forgotten yet no towels. Also tv went out Friday night and all they could say was Verizon is working on it. I feel compensation should have been offered. All I got was mgr will call you because when asked to speak to mgr I was told no mgr would be in till Monday. Well it's 310 and no mgr has called yet. Also girl at front desk was face timing someone and a whole bunch of cussing was going on which I did not appreciate.

Check in was horrible. Line of about 20 people. The girl running the desk walked away and went in the back office and refused to help anyone. the manager on duty arrived about 15 minutes later and a new counter girl came in and started handing waters out and asking how she an help in anyway. it as a nightmare

Wonderful staff. There was a key card machine issue and - despite having to basically master-key individual guests into their rooms unexpectedly - personnel took this glitch (resolved next day) in their stride and remained exceptionally gracious hosts. This is a nice hotel and the staff is just stellar. I look forward to my next stay.

The overall property was great! However staff was not. When i originally checked in i was greeted by a woman who made me feel welcomed but that changed two hours after checking in. I was harassed several times about noise complaints prior to quiet time, when none of my neighbors said it was them, all 3 rooms(next door and directly across) complimented the young girls as they saw us go down for breakfast. I hosted a sleep over for my daughter and any time we crossed paths with neighbors they were shocked how quiet it was the two nights we stayed. It was not until I was checking out that there was someone who lives at the hotel who staff are close to that kept saying my girls were making noise when they were not. Staff threatened to kick us out three hours after checking in because their resident did not like that it was a group of us. Not only were we accused of making “too much noise”, the assistant manager threatened me as well without even asking me anything but my name and room number. I have traveled several times before and I am aware of being courteous of others and timing. The hotel was great minus waiting 30 minutes for pool towels but the treatment of staff caused me to never want to stay at another Home2 Suites or this location again.

Clean room, helpful and efficient staff, convenient to dining and shopping options.

Someone entered my hotel room in the middle of the night while I was with my wife and son. Said person unlocked the door, walked in, turned on the light and left the room immediately. My family checked that we had the keys that we had made (we did) and put the lock on our door and went back to sleep. In the morning, I told the front desk attendant and she told me that mgmt would call me when they arrived. They didn’t. I returns to the hotel where i raised the notion of the incident. they stated they have no record of another key being made (as if that is the only way that a room can be entered). Mgmt was not apologetic of the situation and wasn’t willing to take the action to confirm my statement/commentary let alone remedy the situation.

Front desk staff was outstanding @check-in/check-out…friendly & helpful. Breakfast was well above average & faculty was very, very clean. Either it’s a new property or it was recently renovated. Great price for A room in this part of NJ.

Customer service was amazing !

Very welcoming and professional staff, very clean room, nice gym and free breakfast daily, excellent location.

Let me first say that the room was huge and for the most part the staff are nice. The room was comfortable and the bed was amazing. Check-in was easy and the first front desk clerk was very nice. We were a family of 6 to include 4 children (ages 13,11,5, and 3). When we got to our room around 930pm, we smelled a strong odor of marijuana just in the hallways. We also heard loud music and a pretty decent party going on. When we got into the room we still heard the music. It was still early so we didn’t think to much of it. After bath and putting the beds around 1130 I decided to go downstairs to complain. Couldn’t find the clerk and went behind the partician to find the male clerk sleeping on duty. Tried knocking on the glass but he was out cold. I went back upstairs to speak to the husband. He went down and woke the gentleman up and complain about the noise. The clerk walked up knocked on the party door, said something and walked away. It didn’t work. They partied until 230 in the morning. The uselessness of the clerk was remarkable. The second day I tried to talk to the new front desk clerk who laughed and said that the party already checked out. Great. Second night had no incidents and actually got some sleep. They really should monitor their employees better.

The hotel was a good value near many amenities. I liked the suite concept.

Great location

Everything is close by

Overall a great place to stay..safe and convenient

Very welcoming and professional staff, very clean room, nice gym and free breakfast daily, excellent location.

Very clean and spacious. Friendly staff. Great breakfast. Close to shopping, restaurants, and major highways.

Great location. Wonderful staff

We chose Home2 Suites by Hilton in East Hanover primary because the brand caters to families with children, which we have. It was also close to the Train station to NYC which was important as well. The shopping and dining options in the area were adequate and well serviced. The only downside I saw was maid services are only every 4 days for a full cleaning, and every 2 days they offer a refresh of the bathrooms and towels. Though with that being said, if you ever needed anything, a call to the front desk would quickly provide anything you require. We did have one night where some rowdy guests were playing music loud until 1 AM Saturday night, the front desk staff did deal with them though.

well maintained hotel, close to a lot stores/ restaurant.

Nice hotel with walkable dining and shopping.

Comfortable beds, good breakfast, nice pool and gym. I will stay again

From the employee who greeted us at the front desk, to a very clean hotel room, to a very nice breakfast spread (chicken tenders & fries?!?!, yes I'll have some at 7am) and to my checkout, I recommend this hotel 1000%. I will definitely be staying here again.

The breakfast variety was better during the previous stay. This time, the selection felt more limited and less satisfying compared to before.

Pool was clean; breakfast buffet was great

I've stayed here before and all is good, however, the breakfast has been horrible. Way too many people for the space and food empty. We finally have decided NOT to even try to do breakfast and go to a restaurant. Of course, that isn't what we desire.

Front desk staff was outstanding @check-in/check-out…friendly & helpful. Breakfast was well above average & faculty was very, very clean. Either it’s a new property or it was recently renovated. Great price for A room in this part of NJ.

The room was spacious and comfortable and clean but the breakfast was a disaster! Not enough tables, food not readily available...

My stay at this hotel was unfortunately disappointing. The overall cleanliness was poor — I had to clean the room myself upon arrival. There was a questionable stain on the desk, and the shower had unpleasant reddish-orange stains. To make matters worse, I found a huge bug in my room. The beds were uncomfortable, though I will say the pillows were actually very nice. During part of my stay, the elevators were broken, which was frustrating, though I give credit that they were repaired fairly quickly. The front desk staff in general were subpar and not very helpful, but I do want to highlight Umoja, who was super sweet, approachable, and very thorough. She made me feel welcomed and shared helpful information, which I greatly appreciated. Breakfast left much to be desired — the waffle maker was broken, and the options were minimal. It’s really just a very basic continental breakfast, and the hotel itself had an odd smell throughout. Overall, while I appreciated Umoja’s kindness and the comfortable pillows, the lack of cleanliness, maintenance issues, and underwhelming service make it hard for me to recommend this hotel.

We stayed at this hotel on July 4th hoping to get respite from neighborhood fireworks for my son. It was quiet for the most part with only about 15 minutes of fireworks off in the distance. It was a wonderful experience overall with only one unexpected problem . Breakfast was hot and delicious. Everyone in my group found something to eat that they enjoyed from hot food to pastries. The beds were extremely comfortable. The room had a little living room area near the tv with a fridge and sink which was extremely convenient. We were even able to watch cable stations and enjoy a quiet night in. One drawback was that we requested a handicap accessible room since my son is in a wheelchair. The room was plenty large for his chair but the shower in the bathroom was almost impossible for the rest of us to use. There is no drain directly in the shower so the water rolled all over the bathroom floor. We had to brush our teeth with pool shoes on. We ended up drying the floor with all of our used shower towels. What a mess! I woukd definitely stay there again, just not in a handicap accessible room.

Room was great but the breakfast always was out of food, and had very few choices. They blamed a truck not coming in on the lack of food. However there is a Costco right around the corner that they could have gone to buy juice, fruit, and muffins at! We paid for a hotel that included a full breakfast but didn't get it.