Homewood Suites by Hilton Albuquerque Downtown

You charge $12.00 per night for parking and you do not have enough parking spaces!!! Not nice

The hotel was amazing, staff was friendly they had security on the property. You needed room key to get access on the elevator. Which made us feel safe. The room was spacious had plenty of room to sit and a desk area. The parking garage gets filled up pretty fast but the property has other places for you to park. With it gated and secured. They do charge for parking $12 a day but its okay because i felt that my car was parking in a safe space. Will stay again if I am ever back in Albuquerque

The property was very clean and the staff was friendly and knowledgeable. They also had a parking garage for our car with a gate the you opened with your room key. You also needed your room key to go up the elevator which made us feel safer as the facility is in a downtown location.

The hotel was two years old and nice. The terrible part was their airport shuttle. On our arrival to Albuquerque Airport we waited close to an hour with 3 phone calls to the hotel for the shuttle to arrive... this was at 8pm on a Wednesday night. For our departure we were told to come to the lobby 15 minutes before the time we needed the shuttle to the airport. At 5:15am Monday morning we requested a shuttle, but were told the shuttle cannot be requested until 6am and would be coming from another hotel so wouldn't arrive till 6:15 or after. Our flight was at 8:00 am and we needed to be at the airport 2 hours early. The desk clerk did not offer to contact and pay for a taxi or Lyft for us, which they had done the day before for 2 guests. He did say to submit a receipt from our ride to the airport to the hotel for reimbursement. What a hassle. So my advice to anyone is don't rely on their airport shuttle.

The room was huge with a small but full kitchen. The morning breakfast was enjoyable and the furniture in the dining area was nice. Parking was difficult, they ended up having us park in the 15 minute hotel checkin spot overnight due to lack of options and the gates to the lots didnt work everytime. Other than those hiccups it was a great stay for the price point.

Everything was nice and perfect except the parking. Its horrible for big trucks. That was the only issue we had, otherwise it was the best stay!

Property was clean and it has a great gym.

Gorgeous place but, the surroundings to one side is pretty sketchy for women travelling alone. However, once you are in the hotel, you are completely safe as the parking is gated and locked, and the hotel entrance is a key entrance for guests only.

For a new property, it was mostly very good. The rooms were spacious, the staff courteous and helpful, and the hot breakfast was uninspired but adequate. The location is excellent. A few things let the property down. The first and most obvious was the decision to employ through-the-wall air conditioner/heater units, instead of central HVAC. As a result we wakened each night by the jet-engine heater taking off. It was incredibly noisy. The other poor decision was the wall sound insulation. For a modern property, there was a substantial noise transmission through the walls and ceiling. The result was disturbance from children in the next room yelling, and from above loud banging that sounded like someone dropping weights on the floor. The parking is charged at $8 a night, which is reasonable, IF it was inspected regularly by security. There were several occasions where oversized vehicles had squeezed into compact spaces, making it difficult to park in adjacent spots. And we were driving an electric vehicle, but on two occasions were unable to charge because the "EV only" spots were occupied by large gas-powered vehicles. Since the room numbers were displayed, it would have been a simple task for security to ask these guests to move. We tried reporting one vehicle to the front desk, but hours later it was still parked in the EV charging bay. One other note on parking - no-one at the front desk explained that there were multiple access points for the different gates. Nor did th

When you have a security guard present because of the homeless people around the property, that is a concern. You also provide NO shuttle service to an airport, train station yet many spaces in the parking garage are reserved for hotel shuttle cars!!

The room was so spacious and clean, and the location was close to many restaurants and things to enjoy!

Clean and great location

Very clean

Very nice hotel, clean, spacious rooms, friendly staff.

Beautiful property. Spacious rooms like new.

Very clean room.

Best part of the stay was Bernadette at the front desk. All other employees couldn’t be bothered to greet you, say hi or be helpful. Vomit on the 2nd floor roof deck, never cleaned in 3 days. Trash on 5th floor by elevators wasn’t emptied either, so with the lack of circulating air the hallway stunk. Asked for an extra hour for check out and the young woman basically said they had given all the they, with empty parking lots. Owner needs to not be a cheap ass and adequately staff the hotel and provide proper training, especially customer service. Won’t be staying at any of his properties going forward.

Felt safe there even though it’s right on central Abq. There is a parking garage that you access through the keycard. Very clean! Very safe!

The hotel was very nice. One of the cleanest weve stayed in. The people were really friendly.

Very clean, friendly staff, great area. Easy access to everything. Great location.

The room was so spacious and clean, and the location was close to many restaurants and things to enjoy!

The suite we got was surprisingly huge ! We had so much space to feel at home and comfortable.

The Hotel itself is really nice. The staff, decor, cleanliness and amenities were great. Our room was VERY clean. There's four convenient locked garages. Unfortunately, the after midnight car reving noise was unbearable. Cars reving their engines all night up and down this main street prevented us from sleeping. We were in one of the front suites facing the street. Around 4am is when we finally passed out from exhaustion. I know this is not the hotels fault but maybe some better windows that mutes the noice more would help. Outside of that everything went well. Because of the car noice i dont feel i can revisit this BEAUTIFUL hotel.

Overall nice hotel. Breakfast was ok. Room heating/cooling system was pretty noisy.

We stayed two nights. Each night the fan light would come on in the middle of the night - the first night twice. the fan came on one without us turning it on. the second evening we heard a strange noise in the kitchen. the microwave had turned itself on. Even when I opened it and hit the stop button it would not stop. So I left it open. This indicates electrical issues. Not comforting.

The room was huge with a small but full kitchen. The morning breakfast was enjoyable and the furniture in the dining area was nice. Parking was difficult, they ended up having us park in the 15 minute hotel checkin spot overnight due to lack of options and the gates to the lots didnt work everytime. Other than those hiccups it was a great stay for the price point.

Beautiful property. Spacious rooms like new.

Beautifully decorated and meticulously maintained hotel. We stayed in the largest end unit on the 3rd floor facing the street. Although the unit is undeniably spacious and well-appointed, the constant street noise from cars from the time we checked in at 5 pm to 2 am makes my staying here again very unlikely. Management must know this is an issue since other reviews have mentioned the same noise nuisance but I suppose they would rather lose out on returning customers than invest in noise reducing windows/insulation. It’s a shame because the property is gorgeous but I could not enjoy my stay due to the incessant street noise.

Nice room and kitchen with full equipment that we can cook some food.

Beautiful accommodations but our room was “street side” and so noisy. Drag racing outside our window all night. Unable to sleep well due to this.

Great staff

Great staff. In great condition.

The hotel was two years old and nice. The terrible part was their airport shuttle. On our arrival to Albuquerque Airport we waited close to an hour with 3 phone calls to the hotel for the shuttle to arrive... this was at 8pm on a Wednesday night. For our departure we were told to come to the lobby 15 minutes before the time we needed the shuttle to the airport. At 5:15am Monday morning we requested a shuttle, but were told the shuttle cannot be requested until 6am and would be coming from another hotel so wouldn't arrive till 6:15 or after. Our flight was at 8:00 am and we needed to be at the airport 2 hours early. The desk clerk did not offer to contact and pay for a taxi or Lyft for us, which they had done the day before for 2 guests. He did say to submit a receipt from our ride to the airport to the hotel for reimbursement. What a hassle. So my advice to anyone is don't rely on their airport shuttle.

Hotel was great with several relaxing areas (great patio), very clean, and staff were super friendly and helpful!

The room was great. The staff was very friendly and helpful!

great staff

Rude night shift front desk almost ruined the experience at this beautiful property. She was a brunette Caucasian but didnt get the name. Put us in a not so great mood of the non-welcoming attitude. Another Con: The parking garage wasnt working but the parking attendant on a scooter was friendly and helpful. Would have left 1 star for staff ulif not for him and the morning front desk. Room was spacious and clean full kitchen. 2nd floor had the dining and patio area spacious ans well decorated even had a corn hole. Free breakfast was good but coffee was weak The propery was beautiful but surrounding area was not as nice church? Across streets had homeless staying on the steps. Place is nice and seems new / renovated but probably will try to find somewhere else that had better service.

staff attitude

Great facility, rude staff

The hotel could not find our reservation so it took an hour to check in

The room was so spacious and clean, and the location was close to many restaurants and things to enjoy!

Nice facilty, bad area of town

Newer Facility in great location handy to all - Shopping, Downtown, Hwys & Arport. Excellent Bar Area and super Patio Deck!!!

This was an amazing place to stay, however it was not in the best area. We did not feel unsafe at all as security was top notch. The suite was like staying in an actual apartment and our family had plenty of space to spread out. It is not a place to stay if you plan on walking to tourist spots from the hotel.

Clean and great location

This is a very nice hotel. A bit noisy if your room faces Broadway or Central Ave. Conveniently located near the convention center and some really good local restaurants. It was an easy walk to and from the convention we attended and these restaurants. So we thoroughly enjoyed that part of our trip. Unfortunately, Albuquerque has a bit of a homeless problem and seeing that around the area, put a bit of a damper on our visit. Just to be clear, we never felt unsafe. The property was very well kept and would stay there again.

Did not feel it was a safe part of town. Everything was looked down, gated parking, and security in front lobby. At least they were proactive.

Staff is always friendly and helpful. The restaurant is very good. Location is excellent for convention center but not too safe to walk around at night. Rooms are spacious.

Gorgeous place but, the surroundings to one side is pretty sketchy for women travelling alone. However, once you are in the hotel, you are completely safe as the parking is gated and locked, and the hotel entrance is a key entrance for guests only.

A nice stay. We were attending the USATF Indoir Championships and we were walking distance from the event.

Nice spacious and clean room. Breakfast was a bit disappointing

We really loved our stay. The room was very nice and comfortable. Breakfast was delicious. The patio area was wonderful.

Great hotel, with a really good breakfast!!

The room was emaculate. The breakfast was very good with many options. The staff and parking attendants were quick and friendly. We loved staying here

Great breakfast!

The property itself is amazing. Newly appointed and clean. We found the staff to be engaging and helpful. Breakfast was more limited but tasty — I enjoyed the street tacos. The area around the hotel is sketchy so there is a lot of security features for safety inside the hotel but we never felt unsafe.

Staff is always friendly and helpful. The restaurant is very good. Location is excellent for convention center but not too safe to walk around at night. Rooms are spacious.

Breakfast was a joke. Stale English Muffins, so tough. Eggs needed a knife to cut, made at 7am and never changed out till the end at 11am. Should have changed every hour. Out of Tortillas first day as well as sausage, never replenished. No fruit for the yogurt till I complained. Never take a room facing Central avenue, way too noisy, didn't get much sleep for 2 nights.

We now have a new place to stay if we use ABQ Sunport. Clean, modern, friendly staff, and surprisingly good food from their restaurant – no need to go anywhere else, even though there are some good restaurants in the neighborhood.

The bed I slept in was way too firm. The “included” breakfast was very limited with poor quality food.