Hyatt House Sacramento Airport - Natomas

Close to airport and clean

Working nights we didn’t check in before midnight me and my co workers, three rooms for three nights , pre-paid for. Getting off work at 4 am went to hotel and they said we didn’t have a reservation anymore . They said we can’t check in at all . Not even for the next two days and that I was out the $1800. Person behind counter was not helpful at all and rude.

We just stayed for an overnight for an early flight but next time we're in town

Customer service is horrible. Staff is not friendly or helpful, long wait times for any concerns that need to be addressed. The hotel is advertised as a convenient location for customers traveling in and out of the Sacramento Airport but amenities like breakfast are not offered until 7am. If you have a flight that leaves at 8am or even 9am you have over paid for a hotel that makes it difficult to take advantage of the amenities advertised as part of the hotel package. The hotel is clean.

Staff were extremely helpful and mindful of our situation! Looking forward to staying here again!