Name: Jumeirah Jabal Omar Makkah
Address: Ibrahim Al Khalil Road, Jabal Omar, Makkah, Saudi Arabia, Makkah, Makkah Province, SA
Price range: $199–$326 per night
Rating: 9.1

What guests think

Across many reviews, Jumeirah Jabal Omar Makkah is praised for its very close location to the Haram, modern design, clean rooms, and especially friendly staff, with plentiful breakfast and buffet options frequently highlighted during family and Umrah stays.

Multiple guests report slow or confusing check‑in, room type or view mismatches tied to third‑party bookings, and unclear pricing for meals. Cleanliness is frequently highlighted, though isolated complaints note bathroom issues or smoke smells. The location is a short walk, though routes may be blocked at busy prayer times, so leaving a little early helps. Overall, it suits pilgrims seeking convenience and comfort close to the Haram.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests highlight useful on-site features like a kids club, dedicated prayer areas, efficient lifts, and direct access to shops/supermarket via the mall. Lobby refreshments and in-room Haram audio are appreciated.

Related guest reviews

10

Kiran

Jul 22, 2025

·

Stayed 7 nights

Excellent stay from 15th July to 22nd July with 2 room bookings (5 people). Staff are very helpful, kind and caring. The hotel is very comfortable, the breakfast buffet has a lot of choice for all, the food was fresh and delicious. Hotel is located close to gate 79 (kaba entrance gate). Concierge staff were fantastic, cleaning staff were amazing and the restaurant staff were great. Really sad to be leaving but looking forward to our next stay. Kids club was a huge hit and we used it 4 times. The staff were incredible, very caring and kind. We were able to complete ibadah whilst kids played and were safe at the club. Kids also enjoyed the food and ate there every time. Definitely will be recommending the hotel to others. Location, care, comfort and facilities were excellent. Thank you to all the staff. You're doing a fantastic job.

10

Mohammed

Jan 30, 2025

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Stayed 4 nights

Hotel is very clean and nice, the fresh fruits and dates make the room more delightful. The direct access to malls from the elevators is also very useful.

10

Usama

Oct 26, 2024

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Stayed 2 nights

Spacious & comfortable room. Free water, juice, tea, Arabian coffee and dates for all guests in the lobby. 10 minutes from the room to the Masjid Al Haram.

10

Hafizur

Oct 11, 2024

·

Stayed 2 nights

Male and female prayers area.

10

Mariam

Jan 10, 2025

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Stayed 3 nights

There was a supermarket on the ground floor which was very convenient.

10

Mehboob

Jan 29, 2025

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Stayed 8 nights

The hotel is in close proximity to the masjid (around 5 mins) so very convenient. The hotel is very modern and maintained to a very high standard. The pictures you see online is what you will see in real life. They have a prayer room available and the hotel room has speakers connected to the masjid. The staff are very friendly and professional, especially housekeeping, baggage handlers and restaurant staff. You have everything you need in the room including TV, kettle, fridge, water, hairdryer, iron, baby cot if you request one. My room was kept very clean and maintained by the hotel staff daily. The breakfast /restaurant buffet was excellent and had all cuisines to keep everyone satisfied. They even catered for children too so great for families with fussy eaters. The staff were friendly. In particular, Junaid Alam was super friendly and helpful and was there if we needed anything from the breakfast area. We had our baby with us and he was always helpful in trying to find a suitable table and bring along a high chair for us. Overall, I would highly recommend staying in this hotel. It exceeded our expectations and we look forward to staying here again inshAllah.

10

Ahmed

Oct 18, 2025

·

Stayed 2 nights

The kids club made our experience memorable. They have a caring team there. Kids had a blast and didn’t want to leave. My wife and I were able to do our umrah with peace of mind

10

Afzahl

Jan 8, 2026

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Stayed 7 nights

Everything was magnificent in this hotel. I can't fault anything. Even lifts were quick to get in and out of which made getting the Kaaba super convenient. I wl stay here again Inshallah.

10

Aimen

Feb 10, 2025

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Stayed 3 nights

The hotel was new and beautiful with extremely friendly and helpful staff. The location was so right next to the haram with lots of restaurants and shopping around. Loved that it had a prayer area in as well as a kids club for the little ones. By far the best breakfast buffet I've had. InshAllah looking forward to coming back.

10

Rana ahsan

Mar 1, 2024

·

Stayed 3 nights

Really a 5 star facilities.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean and well maintained. A few note isolated issues such as bathroom mold or smoke odor.

Related guest reviews

10

Sufia

Jan 20, 2026

·

Stayed 4 nights

The staff (including reception, concierge and cleaning team) were friendly and helpful. A beautiful aroma touches your senses as well as the tweeting bird sound when you step in to reception after a day in a busy environment. Very close to the holy Mosque Maasjid- e-Haram . Entrance straight to lifts if required. No need to walk through malls or reception. Approx 7 min walk to the masjid-e-Haram grounds depending on which gates / entrances are open in the Haram. Rooms have a dressing / wardrobe area which was really useful although room could have been a little larger. Exceptional standards and very clean. Thank you I will return soon in-sha-Allah.

8

Tamjid

Nov 3, 2025

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Stayed 5 nights

Hello, I was in room 106, Tower 2. Only issue i want to mention is the Washroom. Its nothing as 5 star standard at all. I would give it 2.5 star. I think it needs thorough cleaning as the whole shower enclave is red and spotty. Other wise the stay experience in the hotel was nice.

10

MR M H

Dec 14, 2025

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Stayed 6 nights

Room was spotless, the staff were very courteous.

10

RAMATOULAYE SODA

Apr 19, 2025

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Stayed 3 nights

Excellent and clean place, respectful staff, good food options, pleasant atmosphere.

10

Mubarak

Nov 28, 2024

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Stayed 3 nights

Hotel was clean and staff was friendly.

10

Mohamed Assaad

Jan 1, 2026

·

Stayed 8 nights

Excellent hotel, propre, calme, bien entretenu, le personnel est bien soignant

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10

Mohammed

Jan 3, 2026

·

Stayed 1 night

Very clean

10

Fetoon

Apr 4, 2025

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Stayed 5 nights

New and clean

4

Sameer

Jan 5, 2024

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Stayed 3 nights

I tried to call the reception desk and housekeeper to request shower cap and no one answering for almost one hour until I end up calling the other divisions to pickup the phone. The bathroom full of mold. The hotel name supposed to be Jumeirah Makka and taxi driver dropped us on jumeirah jabal Omer and we insist that’s not same hotel therefore name need to be corrected on the website Seriously that not jumeirah hotel and services we got in Dubai and other hotels .

10

Fawziyat

Oct 29, 2025

·

Stayed 6 nights

Room was extremely spotless and staffs were very courteous

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Rooms

Rooms are modern, comfortable, and often spacious, with some offering Haram views. A few guests mention dim lighting or occasional noise, and views may not always match expectations.

Related guest reviews

10

Mahmoud Bukar

Jan 8, 2025

·

Stayed 9 nights

It is very clean and very close to Masjid al-Haram. The staff are very nice and approachable. Although the lighting in our room was a bit dim making it occasionally depressing. But perhaps this is just my opinion, others may like dimmer lights.

10

Abdulaziz

Jul 8, 2025

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Stayed 5 nights

Wellcoming , friendly staff & helpful.. clean ,modern & comfortable room

10

Mohammed

Nov 26, 2025

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Stayed 3 nights

Very nice facility with excellent breakfast choices. Contemporary layout with nice size room and bathroom.

10

Maham

Nov 20, 2024

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This hotel was brilliant! We had a Haram view room and it was beautiful. There is nothing I can fault about this hotel. It was very clean and had that 5 star feel to it. Would highly recommend.

10

Maham

Apr 28, 2025

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Stayed 3 nights

I am so glad I booked this hotel as I was confused between booking this or Clock tower hotels and I am so thankful that I picked this hotel as this was a 3 minute walk directly leading to gate 79 entrance to the haram. So many options for food. Service was really good. Room was phenomenal and the haram view was incredible. We absolutely loved our stay at the hotel. My mother really enjoyed the breakfast, lunch and dinner options. We hardly ate outside because of the great options available at the hotel. I would definitely recommend this hotel to anyone who is visiting Makkah and would highly recommend that you add the breakfast, half board or full board with your stay as it is really worth it. Thank you to the entire staff for their hospitality during our stay. InshAllah I will be booking the same hotel when I visit Makkah again soon inshAllah and Ameen. JazakAllah khair.

10

Mohamed

Nov 11, 2024

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Stayed 5 nights

First of all location is brilliant, only a few mins walk from haram. entrances in haram to go both to the mataaf and upper floors are easily reachable and in very little time. Hotel itself is very nice and luxurious and the room was well equipped and spacious. We are a family of 4 and had the junior suite which was more than big enough for us. Breakfast was brilliant with plenty of choice both hot and cold options and plenty of different cuisines along with fresh fruit and baked items. Overall i would most definitely stay here again and would highly recommend to anyone who is visiting the holy city of Makkah

10

saman

Nov 19, 2025

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Stayed 3 nights

Room was big, although we had 2 single beds, the room still felt big and spacious. The staff were very friendly and allowed us to check in early without paying any additional fees. I have an 8 month old baby and requested a cot. The cot was delivered within 10 minutes of requesting. Geat selection at breakfast. A lot of tables. The staff were very quick dealing with requests and cleaning tables. At no point did it feel overcrowded. Location is great. A lot of shops nearby including restaurants. You have to leave 5-10 early to get to the mosque as secuirty/police tend to block most pathways. Overall great experience with Jumeriah Jabal Omar. Will definitely stay again and recomment to others.

10

Nada

Nov 24, 2025

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Stayed 5 nights

Beautiful modern room with amazing view, very friendly staff and delicious food buffet! Great location next to haram! Totally recommend!

10

Mohammed

Nov 24, 2024

·

Stayed 3 nights

One of the best new hotels I ve stayed in. Very modern

10

Rehana

Apr 23, 2025

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Stayed 6 nights

The hotel is very close to the haram only the rooms need more lighting the rooms were very dark

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Service

Staff are widely praised as friendly, attentive, and helpful, with many positive notes on concierge, housekeeping, and restaurant teams. Recurring issues include slow or confusing check-in, room assignment/view mismatches tied to third-party bookings, and unclear meal pricing.

Related guest reviews

10

Rimsha

Dec 22, 2025

·

Stayed 6 nights

Service was 10/10 from start to finish! Had an early check in, the hotel smelt divine! Was very spacious and clean!

8

Ahmed

Mar 8, 2025

·

Stayed 1 night

Long wait for check in. Needs improvement

2

Sara

Jan 3, 2025

·

Stayed 2 nights

The absolute worst customer service. Checked in- told we checked in too late to guarantee the room view we paid for. Offered 2nd floor- told the hotel was sold out. Then apparently they weren’t sold out so we were offered the 3rd floor. Asked to check with the front desk for an upgrade the next day. Called the next day- explained the situation again, asked for a manger- all requests declined. Asked to extend the reservation and offered to pay for a higher floor- told us the hotel was sold out- but then simultaneously gave us a room rate in house. When we conveyed that the room rate was lower on Expedia, he just brushed us off and said book there. I thought you were sold out? After this, I asked again to speak to a manager. Same run around. Then was promised a call back- never received a call back. They do not care about your complaints, lie about availability (they’re not sold out yet they represent they are so they don’t have to help you) and will never let you speak to a manager. If anything goes wrong, you’re on your own. Do not book.

8

Nurcan

Nov 18, 2025

·

Stayed 2 nights

Checking was great Mr Osama assisted us. The rooms were nice and clean, however the pricing for meals was very confusing. Before my arrival, the hotel emailed me a special offer for breakfast: reduced from 125 SAR to 100 SAR. I accepted the offer. But upon arrival, I saw that the actual breakfast price at the restaurant was 99 SAR, and the reception offered it for 80 SAR. This felt very misleading. The lunch pricing was also inconsistent. I was told that the price was 189 SAR for external guests and 149 SAR for hotel guests. Later, a different staff member charged me 125 SAR for lunch. Overall, I couldn’t understand what the real prices were, and the lack of clarity was frustrating.

10

Nadir

Feb 22, 2026

·

Stayed 5 nights

⸻ I would give 5 stars to the hotel and the staff — they were excellent throughout our stay. The hotel manager was especially professional and helpful in resolving an issue we encountered. However, I wouldn’t book through Hotels.com again. The booking process was not transparent. The room shown during booking was of a much higher standard than the one we were initially given upon arrival. It was only after we raised a complaint that the hotel manager apologised and arranged a room that matched what we originally agreed to when making the reservation. While the hotel itself delivered great service, the experience with the booking platform was disappointing.

10

Hadiza

Feb 24, 2026

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Stayed 8 nights

It was clean, the staff were very nice especially Muhanad during checking in. The food was amazing overall a good experience

8

Khalid Z

Dec 30, 2025

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Stayed 1 night

Staff excellent without considering the worst check-in experience due to miss alignment caused by one girl (employee)

8

Thamanna

May 2, 2025

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Stayed 6 nights

Check in process was terrible. The room was not ready. Once checked into the property there was no hot water for 24 hours. Kept being told they will fix it and was ignored. Once fixed all was fine. Second room paid for breakfast and then told there was no breakfast included with the package.

10

Shakir

Nov 18, 2025

·

Stayed 2 nights

Everything was fine regarding the amenities but the checking period was horrible. It took literally one hour 30mins to check in with people jumping the queue without the rep saying anything. There were only 2 staff attending to 40 people and also suddenly the lights went out. Customer service is really poor and terrible

10

Akeeb

Dec 20, 2025

·

Stayed 4 nights

Prompt, courteous service from staff. Seamless check-in/check-out experience. Clean, well-maintained facilities and comfortable rooms. Excellent location with convenient access to key sites. Attentive responses to requests and overall great value for the price

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Location

Excellent location a short walk to Masjid al-Haram (often 2–7 minutes), with access to Gate 79 and nearby shops. During peak times, routes can be blocked, so leaving early helps.

Related guest reviews

10

Sufia

Jan 20, 2026

·

Stayed 4 nights

The staff (including reception, concierge and cleaning team) were friendly and helpful. A beautiful aroma touches your senses as well as the tweeting bird sound when you step in to reception after a day in a busy environment. Very close to the holy Mosque Maasjid- e-Haram . Entrance straight to lifts if required. No need to walk through malls or reception. Approx 7 min walk to the masjid-e-Haram grounds depending on which gates / entrances are open in the Haram. Rooms have a dressing / wardrobe area which was really useful although room could have been a little larger. Exceptional standards and very clean. Thank you I will return soon in-sha-Allah.

10

AA

Jan 13, 2026

·

Stayed 6 nights

Wide variety offered at buffet breakfast. Nearby walking to Masjid al Haram.

10

Parveen

Feb 1, 2025

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Stayed 6 nights

Excellent location, we stayed in tower 2 which is literally a stone throw away from the courtyard of the Haraam. So a 5min walk to get to the courtyard but do note it’s an extra 20mins to get to the Kaaba. Also they tend to close the entrances around the hotel during busy prayer times so get there early. Now to the hotel. Excellent and cannot fault it at all, rooms are big, clean and have all the amenities. The only small issue we had was we booked a partial haram view room and didn’t get that, we got room 1304 which overlooked a buildin site. We didn’t complain as we were in state of Irham and purpose of our trip is to offer prayers etc. Breakfast is amazing and has many options, again super busy as you can imagine so some days expect to wait (we usually headed straight to breakfast after Fajr prayer and seated right away). Lots of hustle and bustle around the area, many food options ie in the clock tower. Check in was a very smooth process, 5mins and we were in our room and ready to perform our umrah Would definitely recommend it and will definitely come back in sha Allah and stay at the same hotel

10

Mehboob

Jan 29, 2025

·

Stayed 8 nights

The hotel is in close proximity to the masjid (around 5 mins) so very convenient. The hotel is very modern and maintained to a very high standard. The pictures you see online is what you will see in real life. They have a prayer room available and the hotel room has speakers connected to the masjid. The staff are very friendly and professional, especially housekeeping, baggage handlers and restaurant staff. You have everything you need in the room including TV, kettle, fridge, water, hairdryer, iron, baby cot if you request one. My room was kept very clean and maintained by the hotel staff daily. The breakfast /restaurant buffet was excellent and had all cuisines to keep everyone satisfied. They even catered for children too so great for families with fussy eaters. The staff were friendly. In particular, Junaid Alam was super friendly and helpful and was there if we needed anything from the breakfast area. We had our baby with us and he was always helpful in trying to find a suitable table and bring along a high chair for us. Overall, I would highly recommend staying in this hotel. It exceeded our expectations and we look forward to staying here again inshAllah.

10

Zubair

Dec 26, 2025

·

Stayed 3 nights

The hotel was exceptional and the staff were very courteous and provided superior service. The location is very convenient.

10

saman

Nov 19, 2025

·

Stayed 3 nights

Room was big, although we had 2 single beds, the room still felt big and spacious. The staff were very friendly and allowed us to check in early without paying any additional fees. I have an 8 month old baby and requested a cot. The cot was delivered within 10 minutes of requesting. Geat selection at breakfast. A lot of tables. The staff were very quick dealing with requests and cleaning tables. At no point did it feel overcrowded. Location is great. A lot of shops nearby including restaurants. You have to leave 5-10 early to get to the mosque as secuirty/police tend to block most pathways. Overall great experience with Jumeriah Jabal Omar. Will definitely stay again and recomment to others.

10

Nada

Nov 24, 2025

·

Stayed 5 nights

Beautiful modern room with amazing view, very friendly staff and delicious food buffet! Great location next to haram! Totally recommend!

10

Bilal

Apr 8, 2025

·

Stayed 1 night

One of the best places I have stayed. Extremely clean and tidy with a lot of amenities. Staff at reception was really helpful in sorting out our luggage and early check in since we arrived at our hotel earlier. Few minutes walk from Haram at a competitive price. Highly recommended.

10

Javera

Feb 14, 2025

·

Stayed 3 nights

Beautiful property right next to Gate 79. Neat and clean. Truly 5 star location service cleanliness beauty and staff. Thanks for making our umrah trip memorable. Will definitely be staying again.

10

Hira

Feb 24, 2025

·

Stayed 5 nights

The most amazing hotel in Makkah at a walking distance from Haram and direct 2-3 mins walk to gate 79. Amazing staff , really make your stay comfortable and feels like home

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Dining

Breakfast and buffet dining receive strong praise for variety and quality, with many recommending half or full board. Some report limited options on certain meals and inconsistent or confusing pricing.

Related guest reviews

10

Muhammad

Mar 1, 2025

·

Stayed 7 nights

Jumeirah lived up to it's name, I booked this hotel only because of me previous experiences at Jumeirah resorts. I am very pleased with my stay. The service ws top notch and the rooms were modern and comfortable. Breakfast was outstanding.

8

Sadiq

Oct 24, 2025

·

Stayed 3 nights

Food quality and variety deteriorated since our last stay

10

Sadia

Jul 17, 2025

·

Stayed 4 nights

Amazing breakfast and dinner with lots of variety which meant we didn’t have to eat fast food each night. Excellent service from all staff who went above and beyond during out stay. Only thing i would comment on is the cleanliness as you leave the hotel from the back side to Al Haram this could be improved, huge contrast from front of hotel which is immaculate and clean

8

Nurcan

Nov 18, 2025

·

Stayed 2 nights

Checking was great Mr Osama assisted us. The rooms were nice and clean, however the pricing for meals was very confusing. Before my arrival, the hotel emailed me a special offer for breakfast: reduced from 125 SAR to 100 SAR. I accepted the offer. But upon arrival, I saw that the actual breakfast price at the restaurant was 99 SAR, and the reception offered it for 80 SAR. This felt very misleading. The lunch pricing was also inconsistent. I was told that the price was 189 SAR for external guests and 149 SAR for hotel guests. Later, a different staff member charged me 125 SAR for lunch. Overall, I couldn’t understand what the real prices were, and the lack of clarity was frustrating.

10

Chanel

Apr 17, 2025

·

Stayed 4 nights

The hotel customer service is amazing ! Everyone one kind and super helpful. The Location is perfect. It’s directly across the street from the Haram. I previously stayed and the clock tower which was a great stay but it was too busy in the mall area getting to your room. This hotel is in the mix has access to stores but it’s very quiet. I loved my stay . Oh and the breakfast and dinner was tasty with a wide variety of options.

4

badr

Oct 29, 2025

·

Stayed 6 nights

Nous avions envoyé un e-mail à l’hôtel pour signaler une occasion spéciale et avons reçu une réponse indiquant que cela serait pris en compte, mais sur place, rien n’a été fait. Nous avions également demandé un lit pour enfant avant notre arrivée, mais la demande n’a pas été anticipée : il a fallu aller plusieurs fois à la réception pour l’obtenir. Nous avons aussi oublié la gourde de notre bébé au restaurant ; nous l’avons signalé deux fois, ils ont noté notre numéro de chambre, mais nous n’avons jamais eu de retour, même pour dire si elle avait été retrouvée. Ce n’est pas normal qu’aucune communication n’ait été faite de la part de l’équipe du restaurant. De manière générale, il n’est pas normal que nos demandes ne soient pas prises en compte dans un hôtel 5 étoiles. Le dîner est toujours le même, sans réelle variété, avec peu d’options occidentales ou de plats raffinés. En revanche, les chambres sont très propres et l’équipe de ménage fait un excellent travail — c’est ce qui justifie les deux étoiles.

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10

QUTAIBAH

Nov 25, 2025

·

Stayed 2 nights

Exceptional stay. The location is perfect—just a short 7-minute walk to the Haram. What truly stood out were the staff. Every single team member was warm, attentive, and genuinely eager to help, even during busy times. Their professionalism and kindness elevated the entire experience. The food selection was excellent, offering international options for every preference, including plenty for children. The rooms were spacious, comfortable, and spotless. Overall, an outstanding stay thanks to an exceptional team.

10

Nada

Nov 24, 2025

·

Stayed 5 nights

Beautiful modern room with amazing view, very friendly staff and delicious food buffet! Great location next to haram! Totally recommend!

10

Mohammed Waqas

Feb 11, 2026

·

Stayed 7 nights

Excellent hotel very clean modern up to date spacious. On this trip we decided to go half board breakfast/dinner and it was the best choice as we didnt want to wait in long restaurant queues. This hotels restaurant treated us like king/queens they would bring us drinks to our tables take away plates as soon as we were done eating. And the choice and variety off food for the week we were there was top tier.

10

Imtiaz

Nov 24, 2025

·

Stayed 4 nights

Breakfast was excellent, very good variety.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $259	19 $215
20 $199	21 $201	22 $218	23 $277	24 $283	25 $228	26 $218
27 $218	28 $202	29 $218	30 $218

Su	Mo	Tu	We	Th	Fr	Sa
				1 $232	2 $232	3 $218
4 $218	5 $218	6 $227	7 $217	8 $305	9 $311	10 $259
11 $246	12 $246	13 $240	14 $254	15 $300	16 $312	17 $259
18 $254	19 $255	20 $256	21 $271	22 $314	23 $313	24 $258
25 $257	26 $246	27 $261	28 $271	29 $312	30 $326	31 $259

Jumeirah Jabal Omar Makkah

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Guest reviews of Jumeirah Jabal Omar Makkah

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