Comfort Inn, Cleveland South - Richfield

Disappointing Stay - Avoid This Hotel I recently stayed at comfort inn and had a thoroughly disappointing experience. Here are the major issues I encountered: 1. **Pool Heater**: One of the main reasons I chose this hotel was for the pool, but the heater was not turned on even after asking 6 times and being assured it was on. The water was freezing and unusable, completely ruining our planned relaxation time. 2. **Elevator**: The elevator was inexplicably full of water underneath, making it both unsafe and unusable. This was a major inconvenience, especially when carrying luggage. 3. **No Dressers or Closets**: There were no dressers or closets in the room, leaving us with nowhere to store our clothes. We had to live out of our suitcases, which was very frustrating for a multi-day stay. 4. **Towels Never Replaced**: Despite multiple requests, housekeeping never replaced our towels. We were stuck with damp, used towels for the entire stay. To get fresh towels we had to take them from the pool until there were none there. (Apparently they don’t replace those either) 5. **Broken Outlets**:The room had multiple broken outlets, making it impossible to charge our devices. We had to take turns using the one working outlet. In this day and age, this is beyond unacceptable. Overall, this hotel failed to meet even the most basic expectations. I would not recommend staying here. It’s a joke.

Poor security. The back entrance was not locked. The sign said we needed our room key to open the door but it opened without a key, even after 10 pm. Not good!

Just spent two nights at the Comfort Inn Cleveland. Was it the nicest hotel I've ever stayed? no. Was it the worst hotel I've ever stayed? Also no. The place was comfortable and quiet. Clean enough, but definitely in used condition. The breakfast looked ok, but I didn't go any further than a couple pieces of turkey sausage which was good. The desk ladies were friendly and helpful. The TV channels did not match what was on the channel card which was mildly annoying but whatever. The pool was out of order as well as the ice machine on my floor (3) not certain on the others. Not a big deal for me but if you were traveling with kids who were excited about a pool it would have been disappointing (they should mention that when you make a reservation). All in all, it was an alright place to crash for a couple nights, and I'd stay again, on par with the room price. Not the Ritz, but not a dump either. Oh, the Mexican restaurant next door was very good and very convenient.

Pool closed! Checked me into an occupied room! Really sad.

Ice machines dont work on second floor, vending machines dont work on first floor,mold all over walls, stains on bed sheets covers, indoor swimming pool is advertised as heated and it was ice cold the time i stayed here which was 2 weeks than an additional day. Breakfast was the worst breakfast i ever had it was like plastic and felt like out dated products. Will not stay at compfort inn in the future this is not the way to operate any business.

I booked the trip with the idea in mind to find a place I could also work out. The gym was non-functional the entire trip and no one seemed interested in fixing it. I fell behind in my training routine. I wouldn’t have care had they no advertised they had equipment.

Main reason for choosing this place was for pool but the pool heater was broken so the pool was cold. Staff was kind and fantastic.

The overall stay was an ok one, but the smells from the water issues that the hotel was having was not good! The pool was out of order, the ice machine was out of order as well as all of the washing machines 😒

The pool was in very poor condition. It had not been treated in what appeared to be months and was full of algae. When this was brought to the the staffs attention they said it was "treated regularly." The pool room wreaked of mold. The shower and bathroom were very dirty and had mold around the shower.

Some things could use an update. Especially the elevator. It didn’t feel safe.

When we checked in there was a sign saying the pool was closed. They opened it the next day. When we got to our room, we found a dead bed bug on the bed. I took a picture and showed it to the front desk person. She changed our room. No bugs in that room, however, there was mold in the bathroom. The breakfast offered was a joke. Everything was hard, nothing was fresh. There was rarely anyone at the front desk. We asked the front desk to plug in our fridge because we couldn't reach it. We needed it for my husband's meds. They wouldn't. Instead, they kept it in their refrigerator. It wasn't very convenient especially since there was rarely anyone at the front desk. We always choose hotels with refrigerators in the room. I would not stay there again.

The room wasn’t very clean. There was hair on the bed covers. Hair in the bathroom. Either all from cleaning service or past guest. Either way, really gross and unclean. Breakfast was on the really low end.

There was mold on the ceiling in the bathroom and the floor was not cleaned before we arrived. There were nail clippings and hair in the bathroom, and I could feel particles of dirt on the carpet. I asked housekeeping to vacuum and they did. When I looked afterwards, they had not touched the dirt in the bathroom and the nail clippings and hair were still there. The workout room was completely dysfunctional. On the first morning,I asked if there was a fuse blown as none of the equipment was working. The desk person I spoke with about both the lack of vacuuming and dysfunctional equipment never apologized and did not seem to care. On the second day I asked again about the workout equipment and no one had done anything about it or told the next shift. Do not stay at this property.

Hair in bath tub. Desk clerk unfriendly and dismissive when we ask questions. Poor juice and tea selections. In general whole place needs to be refreshed.

The room we stayed in did not appear well cleaned. There was visible dirt on the floor and the linens were stained and frayed. The hallways also appeared quite dirty as if they hadn’t been vacuumed in a while. The front desk staff tried to be accommodating but the place also seemed understaffed. We may have had a bad room but seeing the carpeted hallways and stairwells in need of vacuuming seems like there may be larger staffing issues here.

Not clean

The room was not well kept strips of carpet coming undone it was filthy. When I walked on the floor barefoot my feet became black from the carpet and floor with dirt and hair. There was mold in the bathroom and black mold in the ice maker. The elevator did not work and they laugh about it. They ran out of clean towels and I fianaly asked them to get some out of an empty room. I had asked for extra towels in my reservation and they didn’t provide them then they made me go down to the desk ( while they sat and chatted) to get the towels there were only three towels to start with and the reservation was for 4 people

Very outdated and dirty! Wish I could get a refund to book another hotel

First the breakfast was horrible. Everything was cold. Second that on hotels.com it say it’s 50 per pet per stay not per night. I even asked them to make sure. They said yes. Because I asked for a new room they charge me another 100. When I asked the receptionist she told me it’s their policy and called me liar. Very rude staffThe first room had crap all over and the counters were sticky. Plus it smelled mew dew.

I don’t get how come hotels.com allows to post this kind of hotels at prices that that doesn’t even worth to pay, not clean at all dirty rooms, dirty sheets you can feel they don’t take care of the place

Room worked for me just needed a place to sleep but could use a good cleaning especially the bathroom. Had to keep the constant fan on AC to be able to sleep could here people talking upstairs and someone kept going in and out of their room a dozen times slamming the door every time. But for the price and the short time I was there it worked.

Weird in that there was no closet to hang stuff. Lotion dispenser was empty. Shower stuck on one mode. But clean and comfortable with nice staff.

Showers very dated and old.

This hotel is ok, more on the older side, than newer.

This property is conveniently located 15 mins from downtown Cleveland and next to a great Mexican restaurant. The hotel room itself wasn’t impressive. The room had an odor and towels and bedsheets were stained. It was basic with basic amenities, nothing too fancy. It was a bit overpriced for what it was. Free breakfast, wifi and parking were a plus!

Simple but comfy room with most of it taken up by the beds. About what you'd expect from a Comfort Inn. The main complaint is that we couldn't get a hot shower with the shower water temp maxing out at slightly above lukewarm. The Mexican restaurant directly next door was wonderful. The hotel fitness room was just a few cardio pieces but the treadmill worked fine and did the job. Pool water was chilly but the kids didn't care. Room had a mini fridge and microwave which worked for us. A fine spot if you just need a comfortable place to crash and plan to spend most of your time outside of the hotel.

What I didn’t like was that there was no closet in the room and there was no place to hang hangers in the room

Iron not working , number of towels less than number of guests, elevator sounds like it will break anytime now. ROOM WINDOWs upto. Second floor facing high walls. Below average comfort inn . Breakfast is decent.

Our room was on the second floor. The elevator was malfunctioning (the door would close 1/4 of the way and then open over and over again. We had to walk to the end of the corridor with our luggage to find the stairs. The AC smelled terribly of mold. The bedding had black marks all over. 2 of the rooms lamps did not have light bulbs. The tile floor in the bathroom was cracked and loose. The bathtub drain was clogged and wouldn't drain - would have had to stand in previous persons water, so we opted to not shower at all.*yuck*. Breakfast foods offered were old hard boiled eggs, dried scrambled egg crumbs, under-cooked sausage patties swimming in some sort of broth and TINY coffee cups.

It seemed relatively updated and the common areas were nice. Our room had a few defects that were not appealing - a piece of the bathroom counter was missing and there was excessive caulk along the shower to hide the mold - but the room was clean otherwise and we were only there for a quite nights sleep during a long drive.

Breakfast was out of a lot and no employees refilling items. Front desk was unattended to check in when we arrived.

I don’t have anything negative to say about the property itself, my issue is the hotel charged me more than they should have. I spoke with one of their employees about this issue and I was told I would be refunded the money. To date they still have not done it. If you choose to stay here and do the pay later option, be sure to watch your credit card to see if you are overcharged as well. I spoke with Expedia and they said I have to take it up with the hotel, there isn’t anything they can do about it since I chose the book now, pay later option. I wouldn’t doubt that they do this a lot. Most people either don’t look at their card that closely or they eventually give up trying to get the refund. I’m not going away that easily. They’re not going to steal from me.

We have stayed at Comfort hotels almost every time we travel. We were very disappointed in our last stay. Night one... requested extra pillows. Was told there weren't any... what? No pillows??? Suddenly some were available when I said I'd come down to the desk to get them. At 7 a.m. the cleaning staff were noisily wheeling their carts down the hallway waking up guests. The "eggs" served at breakfast were always cold. I was told to use the microwave. As we sat eating our breakfast front desk staff sat in the guest dining area with his phone on speaker talking to whoever. We were extremely disappointed in the staff and service.

Hair in bath tub. Desk clerk unfriendly and dismissive when we ask questions. Poor juice and tea selections. In general whole place needs to be refreshed.

No one at the front desk for 30 min could not checkin. This was 6pm.

The hotel is passable for one night as an inexpensive option close to Blossom. Hotel was 3/4 empty, and we were given a second story room with a view of a brick wall. (The property is in the middle of nowhere suburbs.) The hallways have an overwhelming smell of cheap Yankee candles leading one to wonder what they are trying to cover up, but … that smell was much more pleasant than that of our room. Our room smelled like a dusty used vacuum cleaner bag. The front desk was virtually unattended at all hours, so I doubt they prioritize customer satisfaction.

The room was 2hrs late from being ready. My key stopped working the 2nd day. I had to go and get a new one. There were buckets in the hallways collecting water from a leak in the main lobby. Lastly, there was no one at the lobby when I went to drop off my key, there was no one there.

The experience wasn’t great. We were sent to a room that wasn’t ready, bed unmade and towels were in the floor. We were sent to another room with a bad smell. The third room was fine. The breakfast food seemed below average even for a hotel at the value end of the price scale. The property seemed fine. The staff member was quite nice. It seemed like there just needed to be some system improvements.

First the breakfast was horrible. Everything was cold. Second that on hotels.com it say it’s 50 per pet per stay not per night. I even asked them to make sure. They said yes. Because I asked for a new room they charge me another 100. When I asked the receptionist she told me it’s their policy and called me liar. Very rude staffThe first room had crap all over and the counters were sticky. Plus it smelled mew dew.

I asked for a receipt from hotel clerk upon checkout. Two things that bugged me about checkout: clerk initially said she couldn’t print the receipt & insisted on emailing it instead. I reluctantly provided my email because the clerk said she didn’t have it. The clerk said she emailed it. After multiple attempts I still didn’t get the email (it also didn’t go to my Spam folder). She finally agreed to print it & did. What? Suddenly her printer was working? Then I noticed the final charge was a dozen less than what Expedia charged me when I reserved the room. The hotel invoice did include taxes & local fees. So Expedia is charging an additional service fee? This is undisclosed in the breakdown of fees in the Expedia invoice. So I’m warning ppl about using Expedia. Watch out for hidden fees!

We enjoyed our stay in a comfortable room & we’re glad to find a Mexican restaurant next door. The staff was great and the breakfast buffet was extensive. There could have been more light in the room and the water in the shower didn’t get as hot as we’d have liked, though the water in the sink got plenty hot. The location was convenient, so we’d consider staying there again.

Good to stay and highway is near by.

Wasn’t the best COMFORT INN but was serviceable & was near the NATIONAL PARK.

Comfortable. Convenient to the Cuyahoga Valley Natl Park. Friendly, professional staff. Hall carpets could use a good vacuuming, otherwise clean. Nice to have a hot breakfast.

Clean, great location for visiting Cuyahoga National Park as well as other attractions around the area.

Great and convenient access to the interstate.

Nice facility, getting dated and worn, great staff, reasonable cost, awesome Mexican restaurant next door a 3 minute walk

Convenient location for Cuyahoga Valley NP! Very good quality for the price we paid.

This is not a pet friendly hotel. Expedia states it is, but the sign at the front desk says no pets. Service animals only. Convenient location off the highway. Overall quiet and spacious rooms

Good location

The breakfast was cold and horrible. Cold powdered eggs. The waffle dispenser took 10 to 15 minutes. Would not stay here again.

The room was drab, The towels were stained and had holes in them. The breakfast was very sparse. No one was refilling and it was just very bleak. Not a good experience at all.

Clean, good breakfast

Older property that could use an update. Stain on headboard. Need new caulking around bathtub. Breakfast eggs were cold. When going to get eggs, we were told new eggs would be out soon. When new eggs came out we got them and they were cold. I doubt we would stay here again.

A very pleasant, quiet place. However, breakfast eggs were consistently cold and the amount of fruit offered was limited. Also didn't like the fact $25 was "temporarily" added on the bill "in case" of need for snacks, etc. without telling us.

When we checked in there was a sign saying the pool was closed. They opened it the next day. When we got to our room, we found a dead bed bug on the bed. I took a picture and showed it to the front desk person. She changed our room. No bugs in that room, however, there was mold in the bathroom. The breakfast offered was a joke. Everything was hard, nothing was fresh. There was rarely anyone at the front desk. We asked the front desk to plug in our fridge because we couldn't reach it. We needed it for my husband's meds. They wouldn't. Instead, they kept it in their refrigerator. It wasn't very convenient especially since there was rarely anyone at the front desk. We always choose hotels with refrigerators in the room. I would not stay there again.

Breakfast was poor, not sure I will stay at a comfort inn again.

Reservation was for a standard room, assigned an accessible room but too tired to go through hassle of changing. Breakfast was cold and low quality.

We stayed only one night. The property is clean, but at 2AM we were awakened by a lot of movement in the room upstairs. This also happened at 7AM. Breakfast is served from 7-9AM. We arrived at 8:30 and there was practically no food left. They did not replenish the waffle batter, sausage or muffins. Additionally the milk curdled in our very watery coffee. We were told there was no other milk. The poor guy who came in after us, had to open little cups of half and half for his cereal.

First the breakfast was horrible. Everything was cold. Second that on hotels.com it say it’s 50 per pet per stay not per night. I even asked them to make sure. They said yes. Because I asked for a new room they charge me another 100. When I asked the receptionist she told me it’s their policy and called me liar. Very rude staffThe first room had crap all over and the counters were sticky. Plus it smelled mew dew.