Is parking available at the hotel?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately VND 567,000 for adults and VND 283,500 for children.

Are pets allowed at the hotel?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities in public areas, and elevators. Specific accessibility features in rooms and bathrooms are not detailed.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Tay Ho, just steps from Lotte Mall Tay Ho and 8 minutes by foot from West Lake. It is approximately 3.8 miles from Tran Quoc Pagoda and 4.8 miles from Dong Xuan Market.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool. The pool will not be available on the first Monday of every month.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs, and any requests for additional sleeping arrangements should be made in advance for confirmation.

L7 WEST LAKE HANOI by LOTTE HOTELS

Average nightly price at L7 WEST LAKE HANOI by LOTTE HOTELS by month, last 12 months (USD)
Month	Average price
January	US$130
February	US$103
March	US$129
April	US$136
May	US$128
June	US$115
July	US$125
August	US$120
September	US$123
October	US$121
November	US$153
December	US$123

What guests think

Reviews of L7 WEST LAKE HANOI by LOTTE HOTELS highlight a new, stylish property connected to Lotte Mall, friendly service, striking West Lake views, and a rooftop infinity pool, with convenient airport access but less ideal for Old Quarter sightseeing.

Rooms feel modern, some with balconies and wide views, but several guests found family and standard rooms compact and noted occasional traffic noise affecting sleep. The hotel is generally very clean and new, and on-site wellness and fitness facilities are well regarded. Breakfast is often lauded, though a few found it repetitive or bland, and some were surprised by chargeable amenities or slower responses at times. Best for travelers who value modern comfort and convenient access over a central Old Quarter address.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop infinity pool with panoramic views is widely praised; the connected Lotte Mall adds easy shopping and dining access. Gym, spa and sauna are often highlighted; some guests also enjoyed lounge access.

Related guest reviews

10

myungsoon

8 Oct 2025

·

Stayed 1 night

롯데몰과 연결되 있어서 쇼핑하기 너무좋아요 마사지도 받을수 있고 사우나도 있어서 정말 편하고 좋아요

10

Rowena

7 Mar 2025

·

Stayed 9 nights

Very nice amenities on-site (spa, gym, sauna, pool). Great dining options. Breakfast was phenomenal!

10

Paul

26 Jan 2024

·

Stayed 4 nights

Excellent hotel with very friendly staff who are eager to help. It has a fantastic business lounge with great staff, food all day and cocktails, wine and beer in the evening. On the top floor there is a large infinity pool with great views. Oh, and did I mention the heated toilet seats?

10

Son

21 Oct 2024

·

Stayed 2 nights

New clean hotel. Rooms are spacious. Nice infinity pool on 23rd floor. It is conveniently attached to Lotte mall and there are a lot of excellent shopping and dining options there.

10

Stephany

6 Jan 2025

·

Stayed 1 night

Great hotel - attached to the Lotte Mall. Staff was super attentive and helpful. The pool views of Hanoi was great. Location is a little far from other things to do.

10

chun-yang

22 Dec 2024

·

Stayed 2 nights

與樂天超級市場結合在一起，在飯店有多項的設施可以使用，也可以連接超級市場跟百貨公司逛街很方便

10

katsuya

1 Jan 2025

·

Stayed 2 nights

LOTTE ショッピングモール併設なので買い物や食事には困りません。ジムもマシンが充実しているのでtraineeにもお勧めです。

6

Meike

21 Sept 2025

·

Stayed 2 nights

Wir waren vorher noch in einem anderen 5 Sterne Hotel in Hanoi und da fällt das L7 leider richtig ab im Vergleich. Ich weiß hier leider nicht, was die 5 Sterne ausmachen. 4 Sterne hätte ich noch geglaubt. Amenities im Bad konnten wir nicht findend. Das Bett war hart. Der Poolbereich hatte kaum Liegen (4 insgesamt). Das Personal wirkte oft unmotiviert. Und am Ende sollte uns noch ein Bier aus der Mini-Bar in Rechnung gestellt werden, was wir nicht getrunken haben. Die Lage fanden wir schön, auch wenn es jetzt für Touristen die eher das Old oder French Quarter besuchen wollen, nicht so ideal ist.

10

Yasuo

25 Sept 2025

·

Stayed 1 night

空港からGrabを使うと渋滞に巻き込まれずに移動できるエリアです。隣のショッピングモールに簡単にアクセスできてとても便利です。屋上のインフィニティプールが素晴らしいです。トイレもウォシュレット付きです。

10

john

28 May 2024

·

Stayed 4 nights

This is a new property. It is attached to the fabulous Lotte mall so you don't even have to go outside to go to the mall. The roof top bar and infinity pool are superb. Our room on 20th floor with a balcony offered a fabulous view of West Lake and privacy. The staff were extremely helpful. We had a minor problem with the sliding glass door to the balcony making wind noise one evening and the building team immediately fixed it. I would suggest making your own transportation arrangements, however, if you are on a budget.

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Cleanliness

Reviews frequently describe the property and rooms as new and very clean. A few isolated issues mention odors, pests, or incomplete cleaning.

Related guest reviews

8

Suzuki

29 Sept 2025

·

Stayed 3 nights

清潔な客室

4

shuji

25 Jan 2025

·

Stayed 2 nights

プールは最高、日本語が出来るスタッフがいるのは良かった。しかし防音がチープ過ぎて、早朝に車の音でたたき起こされました。疲労がたまったまま旅行することになり最悪でした。ベランダにタバコの吸い殻が捨てたままになっていたりしてこれで星５はないです。二度と利用しません。

10

AKIRA

10 Jun 2024

·

Stayed 1 night

清掃が行き届いた部屋でした。備品も宿泊代に見合ったものでした。朝食はビュッフェ形式、ベトナム料理と韓国料理が目立っていました。そのほかパンも充実してました。買える時、ドアマンはgrabの車誘導を手伝っていただき大変助かりました。

10

Jungsuk

21 Jul 2025

·

Stayed 1 night

깨끗하고 정돈된 최상의 환경

8

weihao

5 Oct 2025

·

Stayed 2 nights

浴室有嘔吐味房內有壁虎希望可以改進

10

Son

21 Oct 2024

·

Stayed 2 nights

New clean hotel. Rooms are spacious. Nice infinity pool on 23rd floor. It is conveniently attached to Lotte mall and there are a lot of excellent shopping and dining options there.

10

yu chong

20 Dec 2025

·

Stayed 1 night

Clean room and accessible to the airport

10

Jin Kyong

6 Nov 2025

·

Stayed 1 night

clean and kind

10

Linda

13 Dec 2024

·

Stayed 5 nights

New, clean and convenient with a mall nearby. Service is excellent!!!

8

Pui Man Heidi

7 Jun 2024

·

Stayed 1 night

My room was room was not cleaned completely, need to ask the staffs to clean again. But overall the hotel is good and comfortable, also the breakfast is really nice. Staffs are friendly and helpful!

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AI-generated summary based on recent guest reviews

Rooms

Modern rooms with lake or city views; some are spacious, but several guests found family and standard rooms small and noted traffic noise or weak soundproofing.

Related guest reviews

10

Jessica

23 Nov 2025

·

Stayed 4 nights

Great experience, spacious rooms, newly renovated hotel.

8

Jagbir

27 Nov 2024

·

Stayed 3 nights

Family room is small, hardly any space to move around the room and place the luggage

6

Kelvin

1 Nov 2025

·

Stayed 6 nights

The bedroom and shower room is smaller than my expectation, the working table is too small, no sofa chair for relaxing. When we checked in on 25 Oct night, all the hotel's bar and lounge are not available due to certain reason, quite disappointing when we need a quick drink and dinner. Breakfast does not have enough varieties. Location is good. Front desk staff are courteous and friendly.

4

shuji

25 Jan 2025

·

Stayed 2 nights

プールは最高、日本語が出来るスタッフがいるのは良かった。しかし防音がチープ過ぎて、早朝に車の音でたたき起こされました。疲労がたまったまま旅行することになり最悪でした。ベランダにタバコの吸い殻が捨てたままになっていたりしてこれで星５はないです。二度と利用しません。

6

Sanjay

22 Mar 2024

·

Stayed 6 nights

This hotel would have been rated 5 stars but for one detail. Stayed in room 1210 which had plastic glass! So you can hear everything outside and cannot get a good sleep. You would think a hotel of this calibre would know this BEFORE renting the room to you? Sadly, money talks, customers are not important.

10

Son

21 Oct 2024

·

Stayed 2 nights

New clean hotel. Rooms are spacious. Nice infinity pool on 23rd floor. It is conveniently attached to Lotte mall and there are a lot of excellent shopping and dining options there.

10

Adrian

2 Feb 2026

·

Stayed 1 night

Hotel lobby was impressive. Room was very good with great views over West Lake. Staff were excellent.

6

Julia

5 Aug 2025

·

Stayed 2 nights

We booked 2 adults and 2 children but we had to pay an extra surcharge for our daughter as she was considered an adult with 12 years and also for the 2nd child - even though it was in our booking - 2 Children - the reception removed the child surcharge after some negotiation . Family room was barely 20sqm and very small

8

DongYong

24 Oct 2024

·

Stayed 2 nights

Noise from outside is too loud and it disrupt my sweat dream.

6

JUNGYEON

13 Apr 2024

·

Stayed 3 nights

It is too small for 3 people.family

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AI-generated summary based on recent guest reviews

Service

Staff are often described as friendly, attentive, and helpful, with concierge and front desk praised for going above and beyond. Some reviews note slower responses, billing disputes, or less motivated service.

Related guest reviews

2

Vico

18 Mar 2024

·

Stayed 2 nights

Staffs way of approach are not five star profession.

8

kwanghoon

5 Jan 2026

·

Stayed 1 night

프런트 직원이 넘 친절합니다. 칭찬합니다~~ 택시도 잘 잡아주고~~

10

Jan

8 Apr 2024

·

Stayed 1 night

We loved every minute of it. Lien from frontdesk made us feel so welcome and home…we never felt so welcomed before in any hotel.

10

Adrian

2 Feb 2026

·

Stayed 1 night

Hotel lobby was impressive. Room was very good with great views over West Lake. Staff were excellent.

6

Julia

5 Aug 2025

·

Stayed 2 nights

We booked 2 adults and 2 children but we had to pay an extra surcharge for our daughter as she was considered an adult with 12 years and also for the 2nd child - even though it was in our booking - 2 Children - the reception removed the child surcharge after some negotiation . Family room was barely 20sqm and very small

10

Hoa

23 Jul 2025

·

Stayed 1 night

Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall.

6

Meike

21 Sept 2025

·

Stayed 2 nights

Wir waren vorher noch in einem anderen 5 Sterne Hotel in Hanoi und da fällt das L7 leider richtig ab im Vergleich. Ich weiß hier leider nicht, was die 5 Sterne ausmachen. 4 Sterne hätte ich noch geglaubt. Amenities im Bad konnten wir nicht findend. Das Bett war hart. Der Poolbereich hatte kaum Liegen (4 insgesamt). Das Personal wirkte oft unmotiviert. Und am Ende sollte uns noch ein Bier aus der Mini-Bar in Rechnung gestellt werden, was wir nicht getrunken haben. Die Lage fanden wir schön, auch wenn es jetzt für Touristen die eher das Old oder French Quarter besuchen wollen, nicht so ideal ist.

10

Jian Liang

25 Apr 2024

·

Stayed 4 nights

The staff was so helpful. The concierge desk went beyond and above the call of duty. Namely Jene. The 6th floor welcome area was also very helpful with recommending places to eat or areas of shopping. The doormen were helpful with advising taxi rates and preferable taxi companies. Service will always be memorable to me

10

KIWAN

19 Feb 2026

·

Stayed 1 night

부모님과 같이 가기 좋습니다 조식에 아주 만족하셨어요 직원분들도 아주 친절하십니다

10

john

28 May 2024

·

Stayed 4 nights

This is a new property. It is attached to the fabulous Lotte mall so you don't even have to go outside to go to the mall. The roof top bar and infinity pool are superb. Our room on 20th floor with a balcony offered a fabulous view of West Lake and privacy. The staff were extremely helpful. We had a minor problem with the sliding glass door to the balcony making wind noise one evening and the building team immediately fixed it. I would suggest making your own transportation arrangements, however, if you are on a budget.

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AI-generated summary based on recent guest reviews

Location

Direct access to Lotte Mall West Lake and proximity to the airport make it convenient for shopping and business. It is a taxi or Grab ride from the Old Quarter and central sights.

Related guest reviews

10

seunghoon

1 Jan 2025

·

Stayed 5 nights

올드타운에서 20~30분 거리로 택시비가 들지만, 충분히 가치 있도록 시설이 좋음

10

Stefan

21 Apr 2025

·

Stayed 1 night

nice luxury hotel next to the shopping mall, and just a short ride to the aiport.

10

Stephany

6 Jan 2025

·

Stayed 1 night

Great hotel - attached to the Lotte Mall. Staff was super attentive and helpful. The pool views of Hanoi was great. Location is a little far from other things to do.

10

Viet Ha

26 Mar 2025

·

Stayed 4 nights

Very convenient, big hotel, friendly staff, can enter the mall directly. Just not very convenient if you want to explore the old town and the food scene. Would definitely come back.

8

Eiji

6 Mar 2024

·

Stayed 5 nights

Direct connection to the Lotte Mall West Lake is a benefit.

10

DANIELA

28 Sept 2025

·

Stayed 1 night

Hotel Perfeito! Um pouco longe do centro mas uma opção excelente!! Cafe da manha perfeito! Vista linda para o lago!

10

Helenpeihwa

9 Sept 2025

·

Stayed 2 nights

The hotel is connected to the mall and its supermarket. Very easily accessible for food and any last-minute souvenirs.

8

eunsun

22 Mar 2024

·

Stayed 3 nights

The infrastructure was well established, and everything was good, including shopping, transportation, and safety. I think I will use it again next time

10

HEEJUN

23 Apr 2024

·

Stayed 4 nights

노이바이 공항에서 가깝고 롯데몰이 붙어 있어 쇼핑하기 너무 편하고 좋았습니다. 직원들 모두 친절하고 시설도 깨끗해서 재방문 의사 있어요~~

10

Chang Young

31 Dec 2025

·

Stayed 2 nights

공항 가깝고, 대중교통 이용도 용이. 비즈니스 목적으로 위치가 super best

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, and several liked the on-site dining and rooftop bar. Some found breakfast repetitive or bland, and noted limited or pricey room service and a few disappointing meals.

Related guest reviews

10

Erika

3 Jun 2025

·

Stayed 6 nights

Wonderful breakfast buffet, quick & efficient housekeeping, conveniently connected to a large mall with grocery, movie theater & restirsnts.

10

Catherine

10 Apr 2024

·

Stayed 1 night

The hotel and service was great. Rooms a bit small but good enough. Wish they had more variety for room service and more reasonable prices for the hotel food. But grab is a good alternative. Staff went above and beyond.

6

Koji

24 Nov 2024

·

Stayed 2 nights

フロントの会計で待たされた、ハノイロッテとは異なります、スタッフのサービスが、非常に良い\u3000悪いがはっきりしています。レストランは、不味い部屋の扉が重いなど、結構不具合あり

6

Kelvin

1 Nov 2025

·

Stayed 6 nights

The bedroom and shower room is smaller than my expectation, the working table is too small, no sofa chair for relaxing. When we checked in on 25 Oct night, all the hotel's bar and lounge are not available due to certain reason, quite disappointing when we need a quick drink and dinner. Breakfast does not have enough varieties. Location is good. Front desk staff are courteous and friendly.

10

Rowena

7 Mar 2025

·

Stayed 9 nights

Very nice amenities on-site (spa, gym, sauna, pool). Great dining options. Breakfast was phenomenal!

6

Haidee

11 Jul 2025

·

Stayed 3 nights

The superior family room is very small. No space for luggage. There was no amenities like toothbrush and shower caps. Buffet breakfast is the same for the 3 days. Its boring and tasteless.

10

TSAI

19 Sept 2025

·

Stayed 3 nights

非常棒的住宿體驗，環境非常乾淨，而且人性化，服務人員親切有禮貌，更值得一提的是他的早餐超～級～棒！值得推薦給下次造訪河內的親朋好友。

10

DANIELA

28 Sept 2025

·

Stayed 1 night

Hotel Perfeito! Um pouco longe do centro mas uma opção excelente!! Cafe da manha perfeito! Vista linda para o lago!

10

Khac Minh

20 Feb 2025

·

Stayed 1 night

It is comfortable, convenient. Breakfast is delicious

10

john

28 May 2024

·

Stayed 4 nights

This is a new property. It is attached to the fabulous Lotte mall so you don't even have to go outside to go to the mall. The roof top bar and infinity pool are superb. Our room on 20th floor with a balcony offered a fabulous view of West Lake and privacy. The staff were extremely helpful. We had a minor problem with the sliding glass door to the balcony making wind noise one evening and the building team immediately fixed it. I would suggest making your own transportation arrangements, however, if you are on a budget.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $120
18 $150	19 $157	20 $154	21	22 $157	23 $135	24 $135
25 $132	26 $153	27 $142	28 $164	29 $149	30 $149	31 $149

Su	Mo	Tu	We	Th	Fr	Sa
1 $149	2 $247	3 $217	4 $217	5 $142	6 $149	7 $179
8 $217	9 $164	10 $142	11 $179	12 $172	13 $187	14 $187
15 $172	16 $172	17 $142	18 $149	19 $142	20 $119	21 $119
22 $119	23 $134	24 $134	25 $134	26 $134	27 $119	28 $119
29 $118	30 $127

L7 WEST LAKE HANOI by LOTTE HOTELS

Prices for L7 WEST LAKE HANOI by LOTTE HOTELS

Monthly average prices

About this property

Location

Room options

Superior Twin Room

House, 1 King Bed (Upper)

Superior Double Room, Lake View

Superior Room, Lake View (Convertible)

Superior Room (Family)

Superior Double Room

Superior Room, 1 Double Bed (Handicap)

Superior Twin Room, Lake View

Studio Suite (Double)

Studio Suite, 2 Twin Beds

Superior Room (Convertible)

Superior Double Room, Lake View (Club Floor)

Superior Double Room (Club Floor)

Guest reviews of L7 WEST LAKE HANOI by LOTTE HOTELS

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about L7 WEST LAKE HANOI by LOTTE HOTELS

Prices for upcoming dates

Business details