Holiday Inn Express & Suites - Harrisonburg University Area by IHG

No issues at check-in. Premises were very clean, including pool & fitness room. Included breakfast offered a decent variety of foods. Overall a nice stay!

Front office staff were super kind and friendly. Check-in was easy. Pool was clean and he heated. Rooms were kept clean and staff addressed and need that we had even when my daughter tripped. I needed a Band-Aid. They were happy to help.

Front desk staff was super friendly and helpful! Tons of shopping and restaurants very close to hotel..some places even in walking distance. Nice patio outback of hotel. Pool was a good temperature and clean. Towels were provided in pool area. Breakfast was nice and had a lot of different hot options (omelettes-cheese and egg white), sausage and turkey sausage, pancakes, oatmeal. Only complaint with breakfast was the coffee creamer was out and I asked if it could be replaced, but waited for about 10 minutes and still wasn’t replaced, so decided to just get coffee elsewhere. Overall, very pleased with our stay and would return!

The front desk staff were very helpful and friendly. The room was smallish but clean. The fitness center had sturdy, working machines and number of weights.

This hotel is very clean (including the gym and swimming pool), has friendly staff, and has plenty of options for breakfast.

We arrived and poop was closed we picked this hotel for that reason pretty dissapointed and the family was too

Really like this hotel. Very clean. Rooms in great condition. Staff attentive and welcoming. Convenient location. Lots of dining around. Ample amount of parking. Enjoyed our stay here.

Overall the property and room were new, nice, and clean. It may seem like a small thing, but the window had a blackout shade set in a track so no light got in from outside. That was nice. Biggest negative was the staff member at the desk when we checked in. We rented a suite with a pullout couch, which we needed for our kids. I put in our reservation note that we needed sheets for that bed. When we got there, she gave us sheets, but no blanket. We assumed one would be in the room. There wasn’t. My wife went down and asked for one, along with a couple more towels. She said she would look and bring one up. We waited an hour without hearing anything. I went back down and asked if she had found a comforter or blanket. She said she would grab a comforter. Problem solved. Except she came back and handed me a flat sheet. I said, “That’s not a comforter,” and she looked very confused. I asked for a blanket and she told me they were “all out”. The hotel was far from full and we could have just gotten a comforter from an unoccupied room, but she seemed more interested in eating with her boyfriend in the lobby than making an effort to help find a blanket for my kids. Also, somewhat minor, but we were planning to swim, but the pool was cloudy, unclean, and we decided not to. There are plenty of other options, so we will stay elsewhere next time.

Everything was absolutely fine. Staff was friendly upon check in and check out. Room was clean. Breakfast was your standard breakfast but it was only open until 9:30am…a little longer would’ve been nice. My daughter said the pool was cold and it was smaller than I expected. Only comfortable for a few families. Would stay again if needed as the price was right.

Very clean, friendly staff. Indoor heated pool with 24 hr gym. Room was nice size with 50" TV, fridge & microwave. Close to restaurants, Walmart. Water park 15 miles, luray cavern 30 min drive. Will stay again!!

Excellent stay! The hotel was so clean and everything sanitized. I was amazed at how clean and pleasant our room was. The bed was comfortable which is a must. Best hotel I have stayed at in years. Thank you!!

Very clean and nice hotel

Hotel itself was nice our room needed to be cleaned Bathroom needed attention. Walking distance to restaurants nearby. I would have given it a better rating if it wasn’t for the room. We said something to them they moved us to another room.

Staff was very polite upon checkin me in. The lobby was super clean and had a fresh scent, so did the hallways on every floor. The room clean and most important, the bathroom was clean like new. The only con for me was the noice the a/c made. I’m just super picky with noice. Other that that l do Highly recommend

Check in went well and the man who checked us in was friendly and kind. We made it to our room which seemed clean and comfortable. Unfortunately that changed when we went to settle in for the night. The pull out bed in the couch had a dirty sheet on it that was stained with blood. The blood had soaked through to the mattress. The don’t desk came with clean sheets but there were no other rooms to go in. So we had to flip the mattress and put clean sheets on ourself. My kids were grossed out sleeping on that mattress. Other than that it went well.

Newer property. Very modern and clean. Great breakfast. Exceptional front desk staff.

CLEAN! Friendly and welcoming staff, crisp and clean white linens on the comfortable beds and the breakfast gentleman (I didn’t get his name) we caught him being kind three separate times going abound and beyond to help guest out when he really didn’t have to. Book it!

Convenient and clean!

I am a very forgivable person and one that acknowledges that there can be issues but how those issues are resolved is what's important. So this hotel is clean and fresh concerning the lobby, breakfast and pool as well as the grounds. However, the rooms are clean but questionable. Our first room had a used and unclean toilet but the rest of the room looked clean. We shifted rooms to find a clean toilet but toe nails (multiple) and trash on the floor. After a look around the room was clean but the floor wasn't vacuumed or swept. So, the room was not consistent. However the beds were clean and good to go. So myself and 2 kids went to bed only to find out the heater would not turn off. So it was hot but better than nothing. So overall, I would stay again but in terms of IHG they were not up to par for this Holiday Inn Express. They are usually on point. I will say the staff was kind and sweet. I feel that they are very capable of being amazing. They just need to dial in on housekeeping.

Overall it was good. Front desk was pleasant and quick. Service people not so friendly didn't smile. Room nice except the bathroom. Bathroom had scum in shower and toilet. Bed the comfort was dirty.

A quick overnight ahead of a campus visit to JMU. Property was very clean and parking was easy, close to door. Room was anything but sound proof. We could easily hear hallway conversations, the flushing of a toilet or shower running above us, closing of car doors (we were on second floor). The inability to turn on the fan made it that much more difficult to sleep well with the intense silence interrupted by these noises.

Nice clean spacious room

This is the freshest smelling hotel of its kind — super clean and well maintained. Breakfast starts early, which is a plus. The pool is in good shape. If you want full room cleaning service each day, you may have to request it explicitly. We stayed 3 nights and housekeeping changed out the toilet paper, but that was all. They were cleaning rooms all day long, but perhaps the focus is on rooms people have vacated. Beds were comfy. Blackout curtains are great.

Spacious, clean

Staff was very polite upon checkin me in. The lobby was super clean and had a fresh scent, so did the hallways on every floor. The room clean and most important, the bathroom was clean like new. The only con for me was the noice the a/c made. I’m just super picky with noice. Other that that l do Highly recommend

The front desk staff were very helpful and friendly. The room was smallish but clean. The fitness center had sturdy, working machines and number of weights.

Very clean but the walls and floors are paper thin. Very loud - you can can hear other guests in bathrooms and walking on floors above

The only reason for 4 and not 5 stars on the room is it was surprisingly easy to hear the guests in the room above us moving around, walking, and could hear housekeeping vacuuming. Surprising because this is a newly constructed hotel so I would expect better sound proofing.

Very nice rooms the only thing I have to complain about is the window was very large and a great view but didn’t have a shade that I could pull down to make the room dark. The lights outside were very bright and I like a dark room to sleep. Other than that everything was great. The buffer breakfast was good too.

It was comfortable and loved the blackout curtains

Excellent customer service

They showed cast and streaming apps options but these are not available. I was so disappointed that I checked out about 30 minutes after checking in. Staff on the desk is not helpful. I will never set a foot there.

Outstanding service from check in to check out.

We had a great room and very quiet. The staff are so helpful. Also the breakfast here has always been outstanding.

Individual that checked us in not friendly, felt like we were bothering her. Second, we had to evacuate the hotel at 12:30am due to fire alarms. When we were let back in we asked what happen and front desk said they did not know and was just ready to go home.

Newer property. Very modern and clean. Great breakfast. Exceptional front desk staff.

The front desk staff were very helpful and friendly. The room was smallish but clean. The fitness center had sturdy, working machines and number of weights.

The hotel was great but was charged twice for the room. Already paid through Hotels.com then charged again by the motel. After 3 attempts to resolve issue with management and no return calls from Mr. Miller, we have disputed the charge through our credit card company. Very unprofessional and irresponsible behavior from manager to ignore this. We will not be staying here again. Lots of other options available in the area.

Overall the property and room were new, nice, and clean. It may seem like a small thing, but the window had a blackout shade set in a track so no light got in from outside. That was nice. Biggest negative was the staff member at the desk when we checked in. We rented a suite with a pullout couch, which we needed for our kids. I put in our reservation note that we needed sheets for that bed. When we got there, she gave us sheets, but no blanket. We assumed one would be in the room. There wasn’t. My wife went down and asked for one, along with a couple more towels. She said she would look and bring one up. We waited an hour without hearing anything. I went back down and asked if she had found a comforter or blanket. She said she would grab a comforter. Problem solved. Except she came back and handed me a flat sheet. I said, “That’s not a comforter,” and she looked very confused. I asked for a blanket and she told me they were “all out”. The hotel was far from full and we could have just gotten a comforter from an unoccupied room, but she seemed more interested in eating with her boyfriend in the lobby than making an effort to help find a blanket for my kids. Also, somewhat minor, but we were planning to swim, but the pool was cloudy, unclean, and we decided not to. There are plenty of other options, so we will stay elsewhere next time.

The staff was very helpful and friendly, guy at front desk, evening shift, great customer service

After a long day on the road we found So many options for dinner very close by. Breakfast was ok- about the same as other holiday inn hotels.

Place was very clean and having so many restaurants within walking distance makes it convenient.

Hotel was very easy to find: right off the highway. The property was very clean and friendly receptionists.

Amazing location. You could walk to restaurants, stores, etc. We ate at Texas Roadhouse which was right across the street.

Centrally located, friendly staff, excellent house keeping, clean facilities, very good breakfast, very comfortable mattress. I would stay here again and would give a high recommendation.

Clean, easy to get too, lots nearby.

Close to everything, and clean. Staff was great too.

Our stay at this hotel was excellent. It is conveniently located near a few shopping centers.

Great location, clean and affordable

Great location & new property. Clean room. Close to shopping centers

No issues at check-in. Premises were very clean, including pool & fitness room. Included breakfast offered a decent variety of foods. Overall a nice stay!

After a long day on the road we found So many options for dinner very close by. Breakfast was ok- about the same as other holiday inn hotels.

We had a great room and very quiet. The staff are so helpful. Also the breakfast here has always been outstanding.

This is the freshest smelling hotel of its kind — super clean and well maintained. Breakfast starts early, which is a plus. The pool is in good shape. If you want full room cleaning service each day, you may have to request it explicitly. We stayed 3 nights and housekeeping changed out the toilet paper, but that was all. They were cleaning rooms all day long, but perhaps the focus is on rooms people have vacated. Beds were comfy. Blackout curtains are great.

Newer property. Very modern and clean. Great breakfast. Exceptional front desk staff.

Front desk staff was super friendly and helpful! Tons of shopping and restaurants very close to hotel..some places even in walking distance. Nice patio outback of hotel. Pool was a good temperature and clean. Towels were provided in pool area. Breakfast was nice and had a lot of different hot options (omelettes-cheese and egg white), sausage and turkey sausage, pancakes, oatmeal. Only complaint with breakfast was the coffee creamer was out and I asked if it could be replaced, but waited for about 10 minutes and still wasn’t replaced, so decided to just get coffee elsewhere. Overall, very pleased with our stay and would return!

This hotel is very clean (including the gym and swimming pool), has friendly staff, and has plenty of options for breakfast.

We had an accessible room. Everything was clean and in good working order. My only comment is the lack of gluten free options for breakfast. When I asked I was told there was eggs and sausage. But no gluten free cereal or breads.

Breakfast was awful beginning with the coffee. No fruit for cereal Room noisy. We could hear every move above us.

It was good. Breakfast selection good be better. Gravy and biscuits, fruit??