Unit 160A - Casa Ivan-GARDEN VIEW

Buckle Up!We initially liked the unit as it was recently remodeled, but then the nightmare began. We quickly realized we had no hot water, there was sewer gas coming from the shower drains, there was no grill, the hot tub wasn’t functional, the glass door to the master was broken and there were cockroaches.The lack of hot water was first addressed by the Terrasol team on day 4 as they replaced all 3 water heaters, but did not fix the issue. Terrasol then offered us a full refund for the first 4 days, but the issue wasn’t resolved so I declined. The plumbers returned on day 5 to work on the issue again to no avail. Day 6 was Christmas so no work was completed, then finally on day 7 workers came back and worked on the water heaters again. I then received an email from Terrasol admitting they would be unable to provide us hot water during our stay and asked us what refund we would accept.On day 8 the Terrasol team violated the vrbo TOS and gave my personal information to the unit owner, at which time she began stalking me with phone calls, texts, searching for us on the resort grounds and coming to the unit multiple times.The unit owner came to the unit again, entering uninvited, and went through every room taking photos and asking questions. We argued and I asked/told her to leave 10 times over 20 mins before my adult son and I cornered her to the door at which point she finally left. Day 9 she was waiting for us at the front desk as we checked out.Beware!!!

We had to be upgraded two separate times due to renovations and plumbing issues, but it was all seamless and well handled

Couldn't ask for a better all around experience

We enjoyed our stay. The unit was very nice, beds were comfortable & the property manager was very responsive to our questions We will definitely return

We always enjoy it.