Hyatt House Allentown-Lehigh Valley

Very clean, hood hospitality, breakfast included, gym, pool, and good stay for the family

Staff was great and nice. You see people cleaning all the time. Breakfast was good but not super. The room was spacious and clean and it has nice view. Walmart is just 5 min away which was a plus for me. Gym was ok, not well equipped tho. Overall, I highly recommend this place.

Staying at the hotel when it was 100° outside it was great having the pool

We stayed here for a pet-friendly getaway. We chose the property for its high ratings, allowing well-behaved dogs, and the price was in our budget. There were 2 weddings that weekend as they also have an event area and we could hear the dj thumping music in our room on an upper floor for three hours. This was not disclosed when booking the room. Prices at the little food area in the lobby are outrageous, as I paid $5 for one soft drink. So dont recommend that. Everything else was great. However, be aware that parking spots are at a premium when there are events.

This property does not disappoint! Perfect quick getaway convenient location. Close to shopping. Friendly staff Clean rooms, clean all around. Beautiful restaurant and bar a plus! Pet friendly !!! Will return again and again!

looks very new, and was easy to get to from the highway. On site dining, but a rather fancy and a bit expensive restaurant that didn't look like it has very kid friendly options.

The gym was convenient. The pool was a disappointment. The heater was broken so water was so cold. Otherwise, I stay here often to visit family.

Everything was appealing visually. But parking was difficult at times.

Restaurant is WAAAAAY too busy and LOUD.

Lovely spacious room!! Super comfy bed!! Great food! Fabulous staff!! Really nice weight room n pool!!

The rooms were very spacious and clean

The problem was on the way to my room the long hallway had a super bad smell, I was praying that my room will not smell like that but unfortunately it did I had to spray my perfume to go to sleep but it continue like that

Check in was at 4PM, I got there at 4:15PM and they told me my room was still not ready. After a 9hr drive and 4 months of this hotel room already booked I find that to be a major inconvenience. The receptionist who checked me in showed no remorse and the very disappointing manager who was standing at the computer next to her showed no remorse and instead gave a nasty attitude. Hotel was beautiful even though it was not clean after even having to wait over half an hour of the room not being ready there was crumbs on the floor and trash displayed near fridge. Shower had hair and towels had stains. Restructuring of current staff is needed or at least a lesson on professionalism and house keeping.

Unfortunately I was in town for a funeral, and decided to stay at this Hyatt. This hotel is so clean and so well managed, it was a pleasure to stay at…thank you!

I only stayed one night. The room was very clean. Full size shampoo, conditioner and body soap was available in the shower.

The hotel had almost no routine cleaning services. One glaring example was a piece of gum in the hallway leading to our room. It was there day after day, indicating nobody was vacuuming the hallways. The rooms felt a little dingy, and the staff at check in told us that road service consisted of making the bed and replacing the towels, but nothing else. Furthermore, when we opened up the extra bed under the sofa, a mattress was dirty, and when we called room service to make the bed, they told us they do not do that, but they can bring the sheets for us to make the bed. As for outside amenities, plenty of parking outside and the downstairs restaurant was pretty good (and the only place for service was actually good). Overall, though I don’t think I’ll be staying at this hotel again.

The room was not cleaned well. The sheets were dirty and mattress had marks.

There was a piece of snack found underneath the sofa bed.

Our stay was wonderful from our welcoming check-in, to the clean and comfy room and delicious breakfast! When we checked out the hotel receptionist remembered that we were traveling to Morristown, NJ and wished us a "Happy Thanksgiving" with our family!

Every staff member was kind and helpful. The hotel was clean and organized. Parking was easy, the air conditioning was the best Ive had in a hotel!

While on vacation we stayed in 5 different hotels with the requirements of a very good or better rating. This hotel was by far the best. It is super clean, the beds are very comfortable and the room very spacious. We stayed on the top (6th floor) and there was a kitchen with full fridge and stovetop. The cabinets were stocked with dishes, pots and pans. We had 6 of us and used the sofa pull out as well as the 2 beds. Sofa pull outs are never that comfortable but it meets our needs. The bathroom is huge and the shower is very nice and clean. We had to call for more towels and wash clothes but they brought them to the room right away. If I am being picky, the only downside was that there is not a good place to put the dry towels outside the shower. The bathroom is so big you have to get out and walk around the corner to the sink cabinet to get the towel. The complementary breakfast was outstanding, best of any hotel I have ever stayed, and had a lot of hot dish items to choose from. I would stay here again for sure.

We stayed here for a pet-friendly getaway. We chose the property for its high ratings, allowing well-behaved dogs, and the price was in our budget. There were 2 weddings that weekend as they also have an event area and we could hear the dj thumping music in our room on an upper floor for three hours. This was not disclosed when booking the room. Prices at the little food area in the lobby are outrageous, as I paid $5 for one soft drink. So dont recommend that. Everything else was great. However, be aware that parking spots are at a premium when there are events.

We stayed in one of the studio rooms which included a small kitchen area with dishwasher, refrigerator and microwave and a living area with couch. Beds were comfortable and the room was very clean. Excellent service. Will be booking again in the future.

The property itself is amazing. Plenty of parking, pet welcoming. Our room this time had a very slow drain in the sink and there was a lot of dust in the air conditioning vents. The staff is incredibly kind, and many dog lovers work there, which gives me great joy. We visited for a family vacation and because we feel safe and comfortable at the Hyatt House Allentown. This was our second stay for 8 nights. However, we had a major problem this time and I feel compelled to share so hopefully someone else won't go through this. On Saturday, after midnight, we were awakened by someone pounding on our door and telling us to open it. Over and over, the man's voice loudly stated, "Security, open the door, security open the door." We sprang from the couch where we had fallen asleep, and my dog began barking as he should. It was a security guard named Rubin. Upon opening the door, he said, "Security, keep it down in there, I can hear that TV all the way down the hall!" I explained that our TV wasn't on. He refused to believe us and was very rude. I explained to the manager the next day (Olivia), and she promised to handle it, but she never did. Apparently, they got the wrong room, which was ours. The manager at checkout told me Rubin isn't supposed to be customer-facing. It bothers me that this happened, that we were scared, and that no one did any follow-up. Plus, why was he allowed to bang on the door of a quiet room late at night? This is unprofessional and rude!

We recently stayed at the Hyatt House, not understanding that we were going to get a room with a full kitchen and living area. It totally met the needs for the five of us in the party and we were very pleased with the amenities and condition of the hotel. The staff were very pleasant and accommodating. The complimentary breakfast was fair. It could use some improvements but it fills your belly for the day. We do plan to stay again next year only bring groceries to cook our own breakfast in our room.

Only issue was pull out sofa, very uncomfortable. Other than that, I highly recommend it. Pool, Breakfast, location all great!

Room was clean, stupid electric blinds wouldn't rolldown the blackout shade so my entire family was up with the sun. What's wrong with a regular pull cord?!

The room was very nice and everything was provided. Only problem was the bed wasn't comfortable. My wife had a hard time sleeping in it

Bathrooms have sliding barn doors did not like that but everything else was great.

Very nice, large rooms with mini-fridge, microwave and coffee in the room.

The front desk personnel were extremely pleasant and accommodating.

The property itself is amazing. Plenty of parking, pet welcoming. Our room this time had a very slow drain in the sink and there was a lot of dust in the air conditioning vents. The staff is incredibly kind, and many dog lovers work there, which gives me great joy. We visited for a family vacation and because we feel safe and comfortable at the Hyatt House Allentown. This was our second stay for 8 nights. However, we had a major problem this time and I feel compelled to share so hopefully someone else won't go through this. On Saturday, after midnight, we were awakened by someone pounding on our door and telling us to open it. Over and over, the man's voice loudly stated, "Security, open the door, security open the door." We sprang from the couch where we had fallen asleep, and my dog began barking as he should. It was a security guard named Rubin. Upon opening the door, he said, "Security, keep it down in there, I can hear that TV all the way down the hall!" I explained that our TV wasn't on. He refused to believe us and was very rude. I explained to the manager the next day (Olivia), and she promised to handle it, but she never did. Apparently, they got the wrong room, which was ours. The manager at checkout told me Rubin isn't supposed to be customer-facing. It bothers me that this happened, that we were scared, and that no one did any follow-up. Plus, why was he allowed to bang on the door of a quiet room late at night? This is unprofessional and rude!

Check in was at 4PM, I got there at 4:15PM and they told me my room was still not ready. After a 9hr drive and 4 months of this hotel room already booked I find that to be a major inconvenience. The receptionist who checked me in showed no remorse and the very disappointing manager who was standing at the computer next to her showed no remorse and instead gave a nasty attitude. Hotel was beautiful even though it was not clean after even having to wait over half an hour of the room not being ready there was crumbs on the floor and trash displayed near fridge. Shower had hair and towels had stains. Restructuring of current staff is needed or at least a lesson on professionalism and house keeping.

Checkin procedure was excellent. I request for my sheets to be changed and refresh the towels around 11am Friday. I returned from dorney park and nothing wasn't done. All I'm saying is communication is the key. Nobody could tell me why it wasn't done. We are all human we make mistakes. Where was the care?

Rude and dismissive staff, they tell you one thing and do another. Definitely would NOT recommend

Our stay was wonderful from our welcoming check-in, to the clean and comfy room and delicious breakfast! When we checked out the hotel receptionist remembered that we were traveling to Morristown, NJ and wished us a "Happy Thanksgiving" with our family!

I stayed at this hotel last year and was pleased with the stay which is why I booked again this year. Clean hotel, good parking, it’s quiet, and every staff member I came in contact with was friendly.

I have a disability and the staff did not help or accommodate me due to my disability.

Amazing stay, staff was extremely helpful and really friendly

Reception agent was not helpful in addressing our desire to use the stairs rather than the elevator . At checkout the sole agent was on the phone forever to the point I left being I had prepaid. Staffing in the bar- restaurant is also an issue

Great location to Dorney Park & Wildwater Kingdom and Walmart is a hop, skip and step away from the front entrance. Very clean facility. We stayed in a suite and it faces traffic however, the noise wasn't loud or disruptive. Great breakfast and the attached restaurant is a bonus! We enjoyed our 2 night stay and will return in the future.

Nice location and very well maintained hotel.

This is a brand new hotel and very nice facility. Room layout is really good. Bathroom very nice. It was a bit far from Lehigh Univ where we were visiting, but a good option.

Such wonderful staff, especially those who work in the kitchen. The hotel is in an ideal location, close to major highways, shopping and dining. I will definitely stay at the Hyatt place again and again.

Very modern and clean hotel with great location for family trip to Dorney Park.

I’ve stayed here twice. Visiting family in the area. The place is very convenient to get to, and the location is perfect for me. The staff are very friendly and helpful.

My wife and I went for a music concert in Allentown. The hotel is very well located, which was convenient for us. The allowed me to put my bikes inside the room, cause we went to a trail a day after the concert. The room is fantastic. Breakfast very good. I highly recommend this hotel.

Excellent location, all staff were nice and helpful. Property was clean and rooms were spacious. I’d definitely stay here again.

Great hotel for family trip to Dorney Park and Lehigh Valley area.

I have stayed at this hotel numerous times, I’ve lost count. I use to live in the area, and still have family here. Location is convenient for me. It’s also. clean, safe, and shopping is close by. Easy on and off the major highways.

The room was amazing, the breakfast had so many options and delicious! Great for young kids. However the indoor pool was too cold to enjoy.

The hotel was amazing, clean and the staff was great, friendly and the food at the restaurant was delicious!!!

Only 1500 characters. Drove up to the entrance and got a luggage dollie, and checked in. Receptionist extremely friendly. We had a studio room and I got large points from my wife on the beautiful room in every respect!! The breakfast was outsanding. We've been to many hotels that provide a breakfast. Those were not good, yours was brilliantly set up, fresh range free eggs, everything includin the OJ was truly exceptional. We're from FL and we get fresh squeezed and yours was darn close! Every employee we met were friendly, professional, helpful. This is the quality hotel you remember in the 60's and 70's!!! Even the emplyee that was cleaning up the breakfast tables thanked us for enjoying the breakfast and have a great day! And, he meant it! 5 star is just not enough. I also met the catering Manager and she was fantastic and showed me the wedding reception decorations for that evening. Nothing less than first class in every way. Also, extra points for hash brown potatoes, and little potato hash browns. Over 50+ years of traveling, this is in the top five hotels, and in good company with the Rainbow Tower in Hawaii, Scottsdale Princess, Sandals in Antigua. You're also embarrassing all the other hotels in the Lehigh Valley!! With all the hotels within 30 miles, you're in the top 1%. PS I'm a very tough grader. Kindest regards, Bob Metz, Retired, Veteran, Allentown native living in FL.

Great breakfast. Spacious rooms. Amazing staff.

Clean spacious room, great breakfast selection that is included with your stay and an amazing restaurant that was a hidden gem.

Loved the free breakfast. Saved time and money!

looks very new, and was easy to get to from the highway. On site dining, but a rather fancy and a bit expensive restaurant that didn't look like it has very kid friendly options.

We absolutely loved and enjoyed our stay. The free breakfast was awesome! Was expecting the typical continental breakfast but this was a full on buffet. The bar area and restaurant was very nice, had appetizers and they were very generous with their serving size. Will definitely be back! Staff was pleasant and professional. Check in and check out was seemless. Highly recommend for anyone looking for a nice place to stay.

Our stay was wonderful from our welcoming check-in, to the clean and comfy room and delicious breakfast! When we checked out the hotel receptionist remembered that we were traveling to Morristown, NJ and wished us a "Happy Thanksgiving" with our family!

Food service at the bar was good food service with the table was slow and not the best. Other than that. It was a great day.