Best Western Premier Hidden Hills Hotel

Modern rooms and great shuttle service

I had a great stay at Best Western Premier Hidden Hills Hotel. The hotel is very conveniently located just 10–15 minutes from Istanbul Airport, making it perfect for transit or short stays. The lobby and rooms are beautifully renovated, modern, and very clean. Check-in and check-out were quick and easy, with friendly and efficient staff. The room was well equipped and comfortable, especially the convenient bed, which ensured a good night’s rest. I appreciated having plenty of drinking water, a fridge, coffee, and a kettle in the room. There is also a shopping center nearby (about 5 minutes by taxi) with a food court, which is very convenient for dining and shopping. Overall, this hotel offers excellent comfort, location, and value. I would definitely stay here again and highly recommend it to travelers flying through Istanbul.

Hotel ok (used in the past) but: Very BAD EXPERIENCE, complaint regarding a booking issue that resulted from a technical malfunction in the mobile appl, as well as a subsequent series of inadequate support. I have been travelling internationally for more than 25 years, for both business and leisure, using multiple booking platforms and service channels. I have never encountered a situation in which support was as uncoordinated, ineffective, and time‑consuming as the one related to this reservation. Immediately after completing my booking, I realized that the payment method displayed in the confirmation did not correspond to the one I had selected in the app. I promptly contacted your support team to request a correction of the payment method, which was clearly the consequence of a technical issue during the reservation process. At no point did I request a cancellation. Nevertheless, your support representatives proposed cancellation as the “quickest solution” and advised me to rebook through the website instead of the app. Throughout the course of this incident, I was assisted by multiple agents, each opening separate cases and providing inconsistent or repetitive guidance.Additionally, while your team informed me that they were unable to reach the hotel, the hotel’s reception confirmed that they had not received any communication from your organization.This case severely impacted my trust in your ability to provide reliable support timely assistance is essential for travel

We didn't have a breakfast

Mr. Adil, the front desk man, was great, friendly and very helpful. I will come back to this hotel again.