Split Rock Resort
US$124
/ night
Avg. for October
Prices for Split Rock Resort
Select dates to see prices and availability
US$124
/ night
Avg. for October
Monthly average prices
Nightly prices at Split Rock Resort average US$124 in the cheapest month (October) and US$188 in the most expensive month (September), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$148 |
| February | US$148 |
| March | US$154 |
| April | US$155 |
| May | US$145 |
| June | US$153 |
| July | US$149 |
| August | US$147 |
| September | US$188 |
| October | US$124 |
| November | US$128 |
| December | US$143 |
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Oct · US$124
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Most expensive: September (~US$188)
Cheapest: October (~US$124)
About this property
Be sure to enjoy recreational amenities, including indoor tennis courts, an indoor pool, and a fitness center. This resort also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Amenities
Be sure to enjoy recreational amenities, including indoor tennis courts, an indoor pool, and a fitness center. This resort also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Business amenities
Featured amenities include a business center, laundry facilities, and a safe deposit box at the front desk. Planning an event in Lake Harmony? This resort has 76000 square feet (7061 square meters) of space consisting of a conference center and 10 meeting rooms. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 426 individually furnished guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and irons/ironing boards, and housekeeping is provided on request.
Location
When you stay at Split Rock Resort in Lake Harmony, you'll be on a lake, just steps from Split Rock Resort Indoor Waterpark and 12 minutes by foot from Lake Harmony. This family-friendly resort is 1.2 mi (2 km) from Hickory Run State Park and 3.7 mi (6 km) from Big Boulder Ski Area.
What's nearby
Split Rock Resort Indoor Waterpark(0.1 Miles)
Lake Harmony(0.6 Miles)
Hickory Run State Park(1.2 Miles)
Big Boulder Ski Area(3.7 Miles)
Big Boulder Lake(3.8 Miles)
Jack Frost Mountain Resort(4.3 Miles)
Austin T. Blakeslee Natural Area(4.6 Miles)
St. Luke's Fitness Center - Blakeslee(5.3 Miles)
Lake Shangri-La(5.4 Miles)
Francis E Walter Reservoir(5.8 Miles)
Thomas Darling Preserve(6.1 Miles)
Pocono Raceway(8 Miles)
Towamensing Lake(8.1 Miles)
Hawks Falls(8.2 Miles)
Keiper Park(8.2 Miles)
Wilkes-Barre Scranton Intl. Airport (AVP)(29.9 Miles)
Lehigh Valley Intl. Airport (ABE)(48.3 Miles)
Parking
Hot tub/Jacuzzi
Swimming pool
Non-smoking rooms
Banquet facilities
Safe-deposit box
Location
100 Moseywood Road, Lake Harmony, Pennsylvania, United States of America
Split Rock Resort Indoor Waterpark (0.1 Miles)
Lake Harmony (0.6 Miles)
Hickory Run State Park (1.2 Miles)
Big Boulder Ski Area (3.7 Miles)
Big Boulder Lake (3.8 Miles)
Jack Frost Mountain Resort (4.3 Miles)
Room options
5
One-Bedroom Deluxe Willowbrook King Suite
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
720 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Deluxe Suite, 2 Queen Beds
2 Large Double Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingWi-Fi (Free)
5
Suite, 1 King Bed, Hearing Accessible
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
5
One-Bedroom Willowbrook Suite with Two Queen Beds
1 Large Double Bed
and 1 Sofa Bed
Sleeps 4
720 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Split Rock Resort
7.3
Good
Based on 1,088 verified reviews
Who stays here?
Business
2%
Couple
17%
Family
73%
Group
5%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
Split Rock Resort draws mixed feedback: guests like the family-friendly activities, lake setting, and occasionally spacious renovated rooms, but many report dated facilities, partial closures (especially the waterpark), inconsistent maintenance, and service challenges from slow check-in to unresponsive support.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Split Rock Resort draws mixed feedback: guests like the family-friendly activities, lake setting, and occasionally spacious renovated rooms, but many report dated facilities, partial closures (especially the waterpark), inconsistent maintenance, and service challenges from slow check-in to unresponsive support.
Common issues include nonworking AC or hot water, boil-water advisories, broken elevators, and pools or hot tubs that are cold or out of order. Cleanliness and housekeeping are inconsistent, and dining is limited, with closures and basic or pricey options. Many staff are friendly and try to help, and the natural setting is quiet and scenic. Expect a budget-friendly stay with plenty to do on-site, but be ready for dated conditions and uneven operations.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
On-site activities are plentiful (bowling, arcade, theater), but many guests find key amenities unreliable: the indoor waterpark is often closed or partly operating and usually not included, and pools, hot tubs, or elevators are frequently cold, dirty, or out of order. The lake/beach and some outdoor options are sometimes unavailable, and schedules can be limited to weekends.
Related guest reviews
2
Patrick
30 Aug 2023
·
Stayed 2 nights
The entire reason I booked this trip with my kids was because of the water park. We checked into the hotel. Water park closed!! They said mechanical issues and they expected it to be open the next day. Next day- water park closed!! So that was our stay. I asked for some sort of refund. Denied!! Never, ever again. Do not book this place.
The entire reason I booked this trip with my kids was because of the water park. We checked into the hotel. Water park closed!! They said mechanical issues and they expected it to be open the next day. Next day- water park closed!! So that was our stay. I asked for some sort of refund. Denied!! Never, ever again. Do not book this place.
4
Amanda
28 Sept 2025
·
Stayed 2 nights
If you're on a very tight budget, fine, otherwise, place needs lots of maintenance and updating. TVs did not work, carpets were not clean, bathtubs were not well maintained, most of the waterpark activities were closed - the only fun we had was the arcade!!! We would not go back !
If you're on a very tight budget, fine, otherwise, place needs lots of maintenance and updating. TVs did not work, carpets were not clean, bathtubs were not well maintained, most of the waterpark activities were closed - the only fun we had was the arcade!!! We would not go back !
6
Dilcia
11 Jul 2024
·
Stayed 3 nights
This is an old property hence the price. The small water park is nice and the indoor pool is big and the hot tub is also big. When I booked I booked two rooms that had big refrigerators in the pictures but both rooms had mini fridge and only one had a microwave. The outside of our building was pretty with a small pond with frogs. I wish the water park was included as it is in other hotels and not a separate pay which is a bit pricey for its size and two of the slides not working for a while.
This is an old property hence the price. The small water park is nice and the indoor pool is big and the hot tub is also big. When I booked I booked two rooms that had big refrigerators in the pictures but both rooms had mini fridge and only one had a microwave. The outside of our building was pretty with a small pond with frogs. I wish the water park was included as it is in other hotels and not a separate pay which is a bit pricey for its size and two of the slides not working for a while.
6
Kyle
6 Aug 2025
·
Stayed 1 night
Not sure what is happening here, middle of summer and completely dead. Lake closed in the middle of summer, limited events. Has definitely seen better times
Not sure what is happening here, middle of summer and completely dead. Lake closed in the middle of summer, limited events. Has definitely seen better times
6
Suha
23 Jul 2025
·
Stayed 2 nights
Indoor water park only open on the weekends. They have a water warning, so do not consume. My room was okay. Clean and the staff was so nice. This location is definitely convenient
Indoor water park only open on the weekends. They have a water warning, so do not consume. My room was okay. Clean and the staff was so nice. This location is definitely convenient
2
Carlo
30 Mar 2024
·
Stayed 4 nights
DON’T BOOK HERE!! Horrible experience from day one. The first room they sent us to had someone occupying it, without the resort’s knowledge. The second room they sent us to didn’t have a working key card scanner on the front entrance. So, that was a security risk being as though anyone can enter the building anytime because the door is always unlocked.The waterpark is not open on weekdays and the pool was closed due to a mechanical issue our first three days of our stay. It smells old and musty in every building on the property. In dire need of renovations. The new owners are not from this country and none of the staff speak proper English so very hard to communicate to resolve any issues. Again DO NOT BOOK HERE!!!! Go to Kalahari or Camelback if you want to stay in the area.
DON’T BOOK HERE!! Horrible experience from day one. The first room they sent us to had someone occupying it, without the resort’s knowledge. The second room they sent us to didn’t have a working key card scanner on the front entrance. So, that was a security risk being as though anyone can enter the building anytime because the door is always unlocked.The waterpark is not open on weekdays and the pool was closed due to a mechanical issue our first three days of our stay. It smells old and musty in every building on the property. In dire need of renovations. The new owners are not from this country and none of the staff speak proper English so very hard to communicate to resolve any issues. Again DO NOT BOOK HERE!!!! Go to Kalahari or Camelback if you want to stay in the area.
6
Edward
18 Jun 2025
·
Stayed 3 nights
Very few dining options on site. Property amenities: mini golf, bocce, outdoor pool, beach were unavailable. Indoor pool and hot tub were dirty.
Very few dining options on site. Property amenities: mini golf, bocce, outdoor pool, beach were unavailable. Indoor pool and hot tub were dirty.
8
MACKENSON
27 Mar 2023
·
Stayed 2 nights
H20ooohh's a great family friendly indoor waterpark. There were three four-story slides, but only one was working. Poor giftshop and foods.
H20ooohh's a great family friendly indoor waterpark. There were three four-story slides, but only one was working. Poor giftshop and foods.
4
Anne
1 Aug 2025
·
Stayed 1 night
I stress if you are going here to call & see of the Water park is open the day that you go. We went on a Mon & Tuesday. Apparently, those days there is no waterpark or open restaurant at the resort. Many places in area close by 10pm, we had to settle for fast food 1st night. NO WATERPARK so disappointed. No info about that on the website or here. We arrived & the young man that checked us in placed us so far away even though he said the place was empty. The room was pleasantly clean inside. NO HOT WATER. Electrical outlets for charging anything that we had were not functioning. Finally found 1 that worked. I told Christine at the front desk at 7:30am that there was NO HOT water. She said no one else complained. I said NO ONE else is occupying rooms near us. You can tell because rooms doors are ajar for cleaning. ALL empty. I also asked for more towels & tp. NOPE. Never got them. When we left at 1pm the maint. man was repairing the hot water heater. I asked if it was in need of repair & he said YES. Christine was wrong. I actually went to the front desk 3 times but no one came until we had to check out. I saw a maid & she spoke no english. I motioned for towels/tp & she motioned to go to the front desk. Umm, I already did. The hot tub jets did not work. Pool needed to be cleaned. I did it. Mini fridge held barely anything or kept it cold. Wish they updated the place because it is so cool. Enjoyed Movie, Bowling & game room. Wish they Updated. I have so many ideas. Contact me.
I stress if you are going here to call & see of the Water park is open the day that you go. We went on a Mon & Tuesday. Apparently, those days there is no waterpark or open restaurant at the resort. Many places in area close by 10pm, we had to settle for fast food 1st night. NO WATERPARK so disappointed. No info about that on the website or here. We arrived & the young man that checked us in placed us so far away even though he said the place was empty. The room was pleasantly clean inside. NO HOT WATER. Electrical outlets for charging anything that we had were not functioning. Finally found 1 that worked. I told Christine at the front desk at 7:30am that there was NO HOT water. She said no one else complained. I said NO ONE else is occupying rooms near us. You can tell because rooms doors are ajar for cleaning. ALL empty. I also asked for more towels & tp. NOPE. Never got them. When we left at 1pm the maint. man was repairing the hot water heater. I asked if it was in need of repair & he said YES. Christine was wrong. I actually went to the front desk 3 times but no one came until we had to check out. I saw a maid & she spoke no english. I motioned for towels/tp & she motioned to go to the front desk. Umm, I already did. The hot tub jets did not work. Pool needed to be cleaned. I did it. Mini fridge held barely anything or kept it cold. Wish they updated the place because it is so cool. Enjoyed Movie, Bowling & game room. Wish they Updated. I have so many ideas. Contact me.
6
Victor
31 Mar 2025
·
Stayed 1 night
The place is nice and there are awesome rooms but the place seems to be deteriorating. I’ve been coming to this place for years and every time I come I find there is less attractions and dirtier rides.
The place is nice and there are awesome rooms but the place seems to be deteriorating. I’ve been coming to this place for years and every time I come I find there is less attractions and dirtier rides.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is mixed, with frequent reports of musty odors, stained carpets, dirty tubs or pool areas, and occasional pests; some rooms are fine, but maintenance lapses show. Water discoloration during advisories was also mentioned.
Related guest reviews
2
mark
3 Nov 2025
·
Stayed 1 night
Found beg bugs in the room. Caused up to leave property in the middle of the night to go home. Property is well outdated and dingy. Main elevator out of order
Found beg bugs in the room. Caused up to leave property in the middle of the night to go home. Property is well outdated and dingy. Main elevator out of order
2
Nashea
26 Dec 2025
·
Stayed 1 night
Amenities weren't all together , water slides were down in waterpark hot tub wasn't working in waterpark . Pool was very nasty jacuzzi in pool area gets didn't work . My room was 5813 tub was nasty has to call twice fir so one to come clean it upon arrival , there was a pocket knife found under bed which indicate the room wasn't cleaned properly . I left way before check out I paid deposit in cash they couldn't locate that I paid in cash manager then came from back and found cash in drawer because the safe was unlocking so someone put cash in a random drawer . Elevators were down . Galway smelled like smoke .
Amenities weren't all together , water slides were down in waterpark hot tub wasn't working in waterpark . Pool was very nasty jacuzzi in pool area gets didn't work . My room was 5813 tub was nasty has to call twice fir so one to come clean it upon arrival , there was a pocket knife found under bed which indicate the room wasn't cleaned properly . I left way before check out I paid deposit in cash they couldn't locate that I paid in cash manager then came from back and found cash in drawer because the safe was unlocking so someone put cash in a random drawer . Elevators were down . Galway smelled like smoke .
2
Kami
2 Jun 2024
·
Stayed 2 nights
Run down and very dirty. The resort had many nice things nobody was using. Public areas were dirty not maintained.
Run down and very dirty. The resort had many nice things nobody was using. Public areas were dirty not maintained.
4
Tiffany
23 Feb 2025
·
Stayed 2 nights
We stayed at the Lodge. The pool and hot tub area had no ventilation, was extremely humid, smelled terrible, and had what appeared to be mold on the walls and ceiling. There was never anyone at the Lodge desk even though they had a sign with the hours that someone was supposed to be there and it is very difficult to get someone on the phone at the town center. WiFi didn’t work for most of our stay. Continental breakfast in the Lodge wasn’t available until the late morning, 3/4 of the amenities/restaurants advertised on the website were not open. When we asked someone at the front desk about this, they stated that they are “seasonal.” It would be nice if the website properly advertised what was available in the Winter when booking. Would not recommend.
We stayed at the Lodge. The pool and hot tub area had no ventilation, was extremely humid, smelled terrible, and had what appeared to be mold on the walls and ceiling. There was never anyone at the Lodge desk even though they had a sign with the hours that someone was supposed to be there and it is very difficult to get someone on the phone at the town center. WiFi didn’t work for most of our stay. Continental breakfast in the Lodge wasn’t available until the late morning, 3/4 of the amenities/restaurants advertised on the website were not open. When we asked someone at the front desk about this, they stated that they are “seasonal.” It would be nice if the website properly advertised what was available in the Winter when booking. Would not recommend.
4
Chloe
16 Aug 2025
·
Stayed 4 nights
The staff was really nice. The rooms weren’t nasty but they smelled musty. Everything overall was very outdated. I wouldn’t say that the pictures online are accurate to the way it actually was.
The staff was really nice. The rooms weren’t nasty but they smelled musty. Everything overall was very outdated. I wouldn’t say that the pictures online are accurate to the way it actually was.
2
Kendra
9 Feb 2025
·
Stayed 1 night
Very noisy, there was a baby's pacifier and onsie under our mattress , bathroom had an awful smell to it
Very noisy, there was a baby's pacifier and onsie under our mattress , bathroom had an awful smell to it
4
Jennifer
3 Aug 2025
·
Stayed 1 night
The room was not appropriately clean. I could not get the tv work and I had to call to find out how to operate the shades. There were stains on the white bedding and there was a dirty throw pillow on the bed. The bedside table was sticky. I was on the 4th floor and the location was in a remote building. There was no security to get in the building, which did not make me feel safe. There was a bunch of trash in the parking lot. The building did not have a pleasant smell. Not worth the money that I spent.
The room was not appropriately clean. I could not get the tv work and I had to call to find out how to operate the shades. There were stains on the white bedding and there was a dirty throw pillow on the bed. The bedside table was sticky. I was on the 4th floor and the location was in a remote building. There was no security to get in the building, which did not make me feel safe. There was a bunch of trash in the parking lot. The building did not have a pleasant smell. Not worth the money that I spent.
2
Robyn
5 Jun 2023
·
Stayed 1 night
This property was extremely run down. The walk to our room took two elevators (one which was out of service) and a walk that took 10 minutes to get from the lobby to our room. Some rooms required a further walk and three separate elevators. Brown water came out of the sink and shower. The ice machine was filthy and broken. Vending machines were either empty or broken (charged us and didn't dispense drink). The beds were saggy and the couch was like sitting on cement. Staff was slow and not very friendly. Although it was one of the cheaper options it was way overpriced for accommodations. VERY DISAPPOINTED.
This property was extremely run down. The walk to our room took two elevators (one which was out of service) and a walk that took 10 minutes to get from the lobby to our room. Some rooms required a further walk and three separate elevators. Brown water came out of the sink and shower. The ice machine was filthy and broken. Vending machines were either empty or broken (charged us and didn't dispense drink). The beds were saggy and the couch was like sitting on cement. Staff was slow and not very friendly. Although it was one of the cheaper options it was way overpriced for accommodations. VERY DISAPPOINTED.
4
Destiny
26 May 2024
·
Stayed 2 nights
Waited an extra 15 minutes because our room was being inspected, only to walk into lots of black dust and spot on the bed. Called the front desk only to be put on hold and sent to voicemail, TWICE. Found a nice maid in the hallway who didn’t speak English, but did help us with getting the bed clean. The bathroom lights were broken, sparking on and off. The porch light didn’t turn on. The bath turn jets were turning on by itself, and then not turning off. This even happened while we were sleeping. No hand soap in the kitchen, and the SMALLEST bottles of care products. Wouldn’t come again for the price.
Waited an extra 15 minutes because our room was being inspected, only to walk into lots of black dust and spot on the bed. Called the front desk only to be put on hold and sent to voicemail, TWICE. Found a nice maid in the hallway who didn’t speak English, but did help us with getting the bed clean. The bathroom lights were broken, sparking on and off. The porch light didn’t turn on. The bath turn jets were turning on by itself, and then not turning off. This even happened while we were sleeping. No hand soap in the kitchen, and the SMALLEST bottles of care products. Wouldn’t come again for the price.
6
Evelyn
6 Oct 2025
·
Stayed 2 nights
The staff was friendly However, The hotel rugs are all stained. Elevator in main hotel did not work. Everything looks rusty old and dirty. The pool was freezing. The hot tubs looked like jelly and very dirty. The fast food area served food that was cold in the middle. (Breakfast sandwich & wings) The hotel needs updating a SERIOUS MAKE Over.
The staff was friendly However, The hotel rugs are all stained. Elevator in main hotel did not work. Everything looks rusty old and dirty. The pool was freezing. The hot tubs looked like jelly and very dirty. The fast food area served food that was cold in the middle. (Breakfast sandwich & wings) The hotel needs updating a SERIOUS MAKE Over.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious with some nice views, but decor is dated and in-room features can be unreliable (AC or hot water issues, uncomfortable sofa beds, missing coffee makers or kitchenware, and spotty Wi-Fi or TVs).
Related guest reviews
8
Sarah
22 Aug 2025
·
Stayed 1 night
Beds and pillows were so comfy! The room was stifling when we first arrived but the AC after it was turned on helped. We left shortly and coming back at night, the room was perfect. The hallways were slightly moldy smelling and can be creepy early morning or late night. That said, I would stay again for a night or two (not alone though - my imagination would get the best of me)
Beds and pillows were so comfy! The room was stifling when we first arrived but the AC after it was turned on helped. We left shortly and coming back at night, the room was perfect. The hallways were slightly moldy smelling and can be creepy early morning or late night. That said, I would stay again for a night or two (not alone though - my imagination would get the best of me)
6
Edward
19 Oct 2025
·
Stayed 2 nights
Golf trip, dated property, rooms are large, staff friendly
Golf trip, dated property, rooms are large, staff friendly
8
Robert
30 Jun 2025
·
Stayed 2 nights
Great location in the Pocono. The room was large and comfortable. The shower was okay but could be updated.
Great location in the Pocono. The room was large and comfortable. The shower was okay but could be updated.
6
Dhaval
28 Jul 2025
·
Stayed 1 night
There was no hot water and no one responded to the complaint till we checked out.
There was no hot water and no one responded to the complaint till we checked out.
10
Daniel
18 Dec 2025
·
Stayed 1 night
My stay here was amazing. I was surprised when I recieved a call from the resort prior to my stay to see if I had any questions. I was delighted with the low cost to stay there and even more delighted with the room. I was upgraded for free from the staff since there were extra rooms available and my room was clean and quiet. I went out of peak season and almost had the building to myself. The room was nice with a smart tv and comfy bed. The kitchen was well stocked with pots and pans and even had a dishwasher. I spent the day in Jim Thorpe and came to spend the night. The resort has a lot of things to do that I had no idea about like a bowling alley, arcade and movie theatre! I was surprised to see so much on the property. Be sure to ask for directions though, its a large property and can get confusing quick especially in the dark. My only complaint was that the sofa bed in our room was somewhat uncomfortable, its not a traditional pull out bed but rather some cushions that arrange to make a "bed." That being said a couch bed has never been the pinnacle of sleep comfort and that would not stop me from returning. I will definitely return, the staff was very friendly and helpful, the room and attractions were nice and I and my group were very pleased. If you wish to visit I reccomend you call and do a little research as there are nice perks you might not see on the website and you may want to plan your excursion since the resort is a bit remote overall I highly recommend!
My stay here was amazing. I was surprised when I recieved a call from the resort prior to my stay to see if I had any questions. I was delighted with the low cost to stay there and even more delighted with the room. I was upgraded for free from the staff since there were extra rooms available and my room was clean and quiet. I went out of peak season and almost had the building to myself. The room was nice with a smart tv and comfy bed. The kitchen was well stocked with pots and pans and even had a dishwasher. I spent the day in Jim Thorpe and came to spend the night. The resort has a lot of things to do that I had no idea about like a bowling alley, arcade and movie theatre! I was surprised to see so much on the property. Be sure to ask for directions though, its a large property and can get confusing quick especially in the dark. My only complaint was that the sofa bed in our room was somewhat uncomfortable, its not a traditional pull out bed but rather some cushions that arrange to make a "bed." That being said a couch bed has never been the pinnacle of sleep comfort and that would not stop me from returning. I will definitely return, the staff was very friendly and helpful, the room and attractions were nice and I and my group were very pleased. If you wish to visit I reccomend you call and do a little research as there are nice perks you might not see on the website and you may want to plan your excursion since the resort is a bit remote overall I highly recommend!
6
Sean
22 Jun 2025
·
Stayed 1 night
Check in line was long and slow moving. Seems many rooms were not ready yet. While our room was ready, I was told the night before when someone called me from the hotel that the room would have 2 beds - not a bed and the dreaded sofa bed. Unfortunately that’s exactly what we got - the sofa bed was the 2nd bed. There were two towels in the entire room. No wash cloths and no smaller hand towels. I also had to find an employee to get a remote for the TV - which worked half the time. The room we had was in a different building from the front desk - but there was no phone in the room to be able to request these items. When I called from my cell phone, someone in California answered and gave me wrong info. The only positive of the stay was the owner of the Hub. He was super friendly and helpful.
Check in line was long and slow moving. Seems many rooms were not ready yet. While our room was ready, I was told the night before when someone called me from the hotel that the room would have 2 beds - not a bed and the dreaded sofa bed. Unfortunately that’s exactly what we got - the sofa bed was the 2nd bed. There were two towels in the entire room. No wash cloths and no smaller hand towels. I also had to find an employee to get a remote for the TV - which worked half the time. The room we had was in a different building from the front desk - but there was no phone in the room to be able to request these items. When I called from my cell phone, someone in California answered and gave me wrong info. The only positive of the stay was the owner of the Hub. He was super friendly and helpful.
4
Inna
28 Jul 2025
·
Stayed 1 night
First of all, be prepared that they do have a main lodge and 4 different lodges that are located about 1 mile away from the main area. The room was nice and spacious, but there was no coffee maker, nor were there any tea or coffee facilities. Although there was a kitchen, it lacked pots and pans for cooking. AC was not working, Remote control was not working. Everything there is very outdated, and it seems like nobody cares. And one more thing the so-called queen beds are in fact full-size beds.
First of all, be prepared that they do have a main lodge and 4 different lodges that are located about 1 mile away from the main area. The room was nice and spacious, but there was no coffee maker, nor were there any tea or coffee facilities. Although there was a kitchen, it lacked pots and pans for cooking. AC was not working, Remote control was not working. Everything there is very outdated, and it seems like nobody cares. And one more thing the so-called queen beds are in fact full-size beds.
6
Melinda J
14 Apr 2023
·
Stayed 3 nights
The slope side kitchen rooms were spacious and clean. We did lose hot water for an evening. Check in was a bit of a challenge. Bring towels for the pool. Elevator system was a bit confusing. Only used the resort as a base to sleep while we explored the rest of the Poconos.
The slope side kitchen rooms were spacious and clean. We did lose hot water for an evening. Check in was a bit of a challenge. Bring towels for the pool. Elevator system was a bit confusing. Only used the resort as a base to sleep while we explored the rest of the Poconos.
8
QUN
8 Sept 2025
·
Stayed 1 night
Would be a better experience if the AC works in the night. A bed room without window was hot after AC stopped working.
Would be a better experience if the AC works in the night. A bed room without window was hot after AC stopped working.
6
Lou
2 Oct 2024
·
Stayed 1 night
Our suite was large and nice, but the sofa was like a rock so sitting in the living area was uncomfortable. It was disappointing because the fireplace was lovely. The whole property seems a little dated but the surroundings were very nice.
Our suite was large and nice, but the sofa was like a rock so sitting in the living area was uncomfortable. It was disappointing because the fireplace was lovely. The whole property seems a little dated but the surroundings were very nice.
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AI-generated summary based on recent guest reviews
Service
Service is inconsistent: several guests praise friendly staff and helpful managers, but long check-in lines, unanswered phones, key problems, and slow or missed responses to requests are common.
Related guest reviews
2
Tammy
16 Jul 2024
·
Stayed 2 nights
DO NOT STAY AT THIS PROPERTY! The story of our 3 night stay is too long to type so I will just post bullet points: We rented 3 rooms total: We went to check in 3 hours after the check in time and our rooms were not ready None of them had towels, one of them had no pillows, it took 24 HOURS and numerous phone calls to get them. Thankfully our other travellers shared theirs Outside of our room for the whole time we stayed there was a pile of dust and debris - apparently the hotel is under renovation and shouldn’t have been rented out. Why advertise it if it’s not available? Numerous times our room keys failed and we had to go all the way to the main check in building to reset them. NO TOILET PAPER IN THE ROOMS One of our rooms had no hot water until our last morning but then it was so hot (with no way to turn down) we couldn’t shower. Our rooms were supposed to be equipped with cups, plates etc - everything needed to make use of the kitchen in the room (which I called about before we arrived) but there was absolutely nothing. Rooms were dusty - not sure why our check in was late as there wasn’t a whole lot of cleaning going on EVERYTIME we went down the main office for something, there was someone else there complaining about similar issues. The staff at the front desk were not adequately trained to assist with these problems. The managers seemed to be “hiding” in the back and not willing to come out to help. They didn’t appreciate the fact we booked through Expedia.
DO NOT STAY AT THIS PROPERTY! The story of our 3 night stay is too long to type so I will just post bullet points: We rented 3 rooms total: We went to check in 3 hours after the check in time and our rooms were not ready None of them had towels, one of them had no pillows, it took 24 HOURS and numerous phone calls to get them. Thankfully our other travellers shared theirs Outside of our room for the whole time we stayed there was a pile of dust and debris - apparently the hotel is under renovation and shouldn’t have been rented out. Why advertise it if it’s not available? Numerous times our room keys failed and we had to go all the way to the main check in building to reset them. NO TOILET PAPER IN THE ROOMS One of our rooms had no hot water until our last morning but then it was so hot (with no way to turn down) we couldn’t shower. Our rooms were supposed to be equipped with cups, plates etc - everything needed to make use of the kitchen in the room (which I called about before we arrived) but there was absolutely nothing. Rooms were dusty - not sure why our check in was late as there wasn’t a whole lot of cleaning going on EVERYTIME we went down the main office for something, there was someone else there complaining about similar issues. The staff at the front desk were not adequately trained to assist with these problems. The managers seemed to be “hiding” in the back and not willing to come out to help. They didn’t appreciate the fact we booked through Expedia.
2
Johnny
22 Jul 2024
·
Stayed 2 nights
Staff was very rude, and it took them 2 hours to get us checked into our room.
Staff was very rude, and it took them 2 hours to get us checked into our room.
2
Anthony
23 Jul 2023
·
Stayed 1 night
No room keys were administered to all guests for the entire weekend. Had to go to the front desk to ask security to open the door. Do not bother calling the front desk because they will not answer. I was also given the wrong room and told to suck it up because that’s all they had available. And expect a half hour line when checking in and checking out. Extremely disappointing hotel. Worst hotel experience ever.
No room keys were administered to all guests for the entire weekend. Had to go to the front desk to ask security to open the door. Do not bother calling the front desk because they will not answer. I was also given the wrong room and told to suck it up because that’s all they had available. And expect a half hour line when checking in and checking out. Extremely disappointing hotel. Worst hotel experience ever.
4
Carl
30 Apr 2025
·
Stayed 2 nights
Booked two rooms not adjoining, but next to each other, allowed me to check in 8pm but one was not cleaned, no cleaning personnel to clean at that time, moved my kids room four rooms away no long next to each otherWater park closed, restaurant on property only open on weekends, pool and rec area closed certain hours due to private parties, rooms outdated, no utensils or cups in the rooms,
Booked two rooms not adjoining, but next to each other, allowed me to check in 8pm but one was not cleaned, no cleaning personnel to clean at that time, moved my kids room four rooms away no long next to each otherWater park closed, restaurant on property only open on weekends, pool and rec area closed certain hours due to private parties, rooms outdated, no utensils or cups in the rooms,
2
Judy
1 May 2023
·
Stayed 2 nights
This was a terrible experience, impossible to get a hold of someone at the front desk. When we went to speak to someone at the front desk they tried to accommodate us, we left to the new room, the keys didn’t work, had to drive back got keys, again they didn’t work, drove back then the key worked and the room was filthy, someone was staying in the room. We drove back again! Gave us a new room it accommodated us with the exception that the door to the bathroom didn’t work and didn’t close so Every-time my husband needed to use the restroom I had to get my little girls out of the room. When we woke up on Sunday we woke up to finding 5 roaches roaming around the bathroom.
This was a terrible experience, impossible to get a hold of someone at the front desk. When we went to speak to someone at the front desk they tried to accommodate us, we left to the new room, the keys didn’t work, had to drive back got keys, again they didn’t work, drove back then the key worked and the room was filthy, someone was staying in the room. We drove back again! Gave us a new room it accommodated us with the exception that the door to the bathroom didn’t work and didn’t close so Every-time my husband needed to use the restroom I had to get my little girls out of the room. When we woke up on Sunday we woke up to finding 5 roaches roaming around the bathroom.
4
amanda
17 Apr 2023
·
Stayed 2 nights
Waited in line over one hour just to check in. No A/C or window in our room. Room Temperature average was 89. Don't bother calling front desk, they don't answer the phones.
Waited in line over one hour just to check in. No A/C or window in our room. Room Temperature average was 89. Don't bother calling front desk, they don't answer the phones.
4
kevin
23 Jun 2025
·
Stayed 2 nights
We got there at 2:00 and it took nearly an hour to get checked in. They said we couldn’t get our room key till after 4:00 (understandable I guess). 4:00 rolls around and it took almost an hour to get our room key because everyone else who checked in early came back at that time. The room was not nearly as updated and clean as the pictures online showed. The ceiling tile in the shower was bowed and about to fall down because of water leak from above room. Told the front desk, maintenance replaced the tile but didn’t fix the leak as it was saturated and about to fall down again less than 4 hours later. Room only came with two towels even though we booked it for 4 people. Try calling the front desk(LOL). No one ever picked up. Drove to the front desk and asked for more towels. Towels never showed up, so had to try to communicate with a nice but non English speaking worker to get more towels. Wall paper was peeling off the walls in the bathroom, A/C barely worked, and walls were paper thin. Forgot to mention I heard two separate people in line that their room was given away to someone else and they had no more available rooms. Half of the water park was shut down but still cost $30 per person. Don’t expect to put more than 8 water bottles into the fridge which also barely collapse BTW and expect it to close cause it’s so tiny.
We got there at 2:00 and it took nearly an hour to get checked in. They said we couldn’t get our room key till after 4:00 (understandable I guess). 4:00 rolls around and it took almost an hour to get our room key because everyone else who checked in early came back at that time. The room was not nearly as updated and clean as the pictures online showed. The ceiling tile in the shower was bowed and about to fall down because of water leak from above room. Told the front desk, maintenance replaced the tile but didn’t fix the leak as it was saturated and about to fall down again less than 4 hours later. Room only came with two towels even though we booked it for 4 people. Try calling the front desk(LOL). No one ever picked up. Drove to the front desk and asked for more towels. Towels never showed up, so had to try to communicate with a nice but non English speaking worker to get more towels. Wall paper was peeling off the walls in the bathroom, A/C barely worked, and walls were paper thin. Forgot to mention I heard two separate people in line that their room was given away to someone else and they had no more available rooms. Half of the water park was shut down but still cost $30 per person. Don’t expect to put more than 8 water bottles into the fridge which also barely collapse BTW and expect it to close cause it’s so tiny.
6
Sean
22 Jun 2025
·
Stayed 1 night
Check in line was long and slow moving. Seems many rooms were not ready yet. While our room was ready, I was told the night before when someone called me from the hotel that the room would have 2 beds - not a bed and the dreaded sofa bed. Unfortunately that’s exactly what we got - the sofa bed was the 2nd bed. There were two towels in the entire room. No wash cloths and no smaller hand towels. I also had to find an employee to get a remote for the TV - which worked half the time. The room we had was in a different building from the front desk - but there was no phone in the room to be able to request these items. When I called from my cell phone, someone in California answered and gave me wrong info. The only positive of the stay was the owner of the Hub. He was super friendly and helpful.
Check in line was long and slow moving. Seems many rooms were not ready yet. While our room was ready, I was told the night before when someone called me from the hotel that the room would have 2 beds - not a bed and the dreaded sofa bed. Unfortunately that’s exactly what we got - the sofa bed was the 2nd bed. There were two towels in the entire room. No wash cloths and no smaller hand towels. I also had to find an employee to get a remote for the TV - which worked half the time. The room we had was in a different building from the front desk - but there was no phone in the room to be able to request these items. When I called from my cell phone, someone in California answered and gave me wrong info. The only positive of the stay was the owner of the Hub. He was super friendly and helpful.
8
Joseph
30 Mar 2025
·
Stayed 1 night
We got there a little early and did the paperwork but the room was not ready...we came back at 4:00 and the room was not registering as ready...BUT MICHALOS ONE OF THE MANAGERS INTERCEDED ON OUR BEHALF...TOOK CHARGE...CHECKED ON THE ROOM PERSONALLY AND GOT IT HANDLED...HE WAS MARVELOUS
We got there a little early and did the paperwork but the room was not ready...we came back at 4:00 and the room was not registering as ready...BUT MICHALOS ONE OF THE MANAGERS INTERCEDED ON OUR BEHALF...TOOK CHARGE...CHECKED ON THE ROOM PERSONALLY AND GOT IT HANDLED...HE WAS MARVELOUS
6
Barry
3 Aug 2025
·
Stayed 5 nights
This property was top-notch in its prime, but that is since passed and the facility is in desperate need of renovation. The waterpark and on-site restaurants are only open on the weekends. Maid services only when you check out. The outdoor and indoor pools were in good shape. The field house was OK. The theater movies were 20 years old the bowling alley in arcade. We’re in good shape. The fitness center was also very nice. Staff did the best they could but I felt sorry for them having to try to explain why things weren’t up to expectations by the website. Everyone was nice and when asked, they did attend to requests.
This property was top-notch in its prime, but that is since passed and the facility is in desperate need of renovation. The waterpark and on-site restaurants are only open on the weekends. Maid services only when you check out. The outdoor and indoor pools were in good shape. The field house was OK. The theater movies were 20 years old the bowling alley in arcade. We’re in good shape. The fitness center was also very nice. Staff did the best they could but I felt sorry for them having to try to explain why things weren’t up to expectations by the website. Everyone was nice and when asked, they did attend to requests.
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AI-generated summary based on recent guest reviews
Location
Quiet, wooded setting near Lake Harmony and Poconos attractions, but buildings are spread out and navigation can be confusing; a car is usually necessary to reach amenities.
Related guest reviews
10
LaToya
16 Dec 2024
·
Stayed 2 nights
You must have a car because everything is far in distance other then that beautiful place
You must have a car because everything is far in distance other then that beautiful place
8
Diana
23 Jun 2025
·
Stayed 1 night
The hotel was very spacious and clean. We went to the Pocono Racetrack and it was close and easy to get to.
The hotel was very spacious and clean. We went to the Pocono Racetrack and it was close and easy to get to.
8
Hernan
23 Jul 2025
·
Stayed 1 night
The location was excellent, and the stay and service were also very good. However, the hotel’s condition was quite poor. Many areas looked neglected and seemed to lack proper maintenance. Some parts even appeared abandoned. I will be back great expirience
The location was excellent, and the stay and service were also very good. However, the hotel’s condition was quite poor. Many areas looked neglected and seemed to lack proper maintenance. Some parts even appeared abandoned. I will be back great expirience
8
sweswe
12 May 2024
·
Stayed 1 night
It’s far from the main building where bowling, indoor pool and other activities. It’s inconvenient to drive to just swim. I have never been to a hotel where you have to drive again to swim.
It’s far from the main building where bowling, indoor pool and other activities. It’s inconvenient to drive to just swim. I have never been to a hotel where you have to drive again to swim.
10
Anil
24 Feb 2025
·
Stayed 2 nights
For the Lodge Rooms you need to check-in at the main building Front Desk located at the Town Center. Its not a big deal but you just need to know to go straight to the Town Center and get your key and come back to the Lodge. The Lodge room we stayed in was nice and newly renovated and it had a great view of the Lake. They just need to renovate the common areas in the Lodge and the hallways were cold going to the pool. It has a large pool and hot tub in the Lodge. The sauna was out of order while we were there.
For the Lodge Rooms you need to check-in at the main building Front Desk located at the Town Center. Its not a big deal but you just need to know to go straight to the Town Center and get your key and come back to the Lodge. The Lodge room we stayed in was nice and newly renovated and it had a great view of the Lake. They just need to renovate the common areas in the Lodge and the hallways were cold going to the pool. It has a large pool and hot tub in the Lodge. The sauna was out of order while we were there.
10
Daniel
18 Dec 2025
·
Stayed 1 night
My stay here was amazing. I was surprised when I recieved a call from the resort prior to my stay to see if I had any questions. I was delighted with the low cost to stay there and even more delighted with the room. I was upgraded for free from the staff since there were extra rooms available and my room was clean and quiet. I went out of peak season and almost had the building to myself. The room was nice with a smart tv and comfy bed. The kitchen was well stocked with pots and pans and even had a dishwasher. I spent the day in Jim Thorpe and came to spend the night. The resort has a lot of things to do that I had no idea about like a bowling alley, arcade and movie theatre! I was surprised to see so much on the property. Be sure to ask for directions though, its a large property and can get confusing quick especially in the dark. My only complaint was that the sofa bed in our room was somewhat uncomfortable, its not a traditional pull out bed but rather some cushions that arrange to make a "bed." That being said a couch bed has never been the pinnacle of sleep comfort and that would not stop me from returning. I will definitely return, the staff was very friendly and helpful, the room and attractions were nice and I and my group were very pleased. If you wish to visit I reccomend you call and do a little research as there are nice perks you might not see on the website and you may want to plan your excursion since the resort is a bit remote overall I highly recommend!
My stay here was amazing. I was surprised when I recieved a call from the resort prior to my stay to see if I had any questions. I was delighted with the low cost to stay there and even more delighted with the room. I was upgraded for free from the staff since there were extra rooms available and my room was clean and quiet. I went out of peak season and almost had the building to myself. The room was nice with a smart tv and comfy bed. The kitchen was well stocked with pots and pans and even had a dishwasher. I spent the day in Jim Thorpe and came to spend the night. The resort has a lot of things to do that I had no idea about like a bowling alley, arcade and movie theatre! I was surprised to see so much on the property. Be sure to ask for directions though, its a large property and can get confusing quick especially in the dark. My only complaint was that the sofa bed in our room was somewhat uncomfortable, its not a traditional pull out bed but rather some cushions that arrange to make a "bed." That being said a couch bed has never been the pinnacle of sleep comfort and that would not stop me from returning. I will definitely return, the staff was very friendly and helpful, the room and attractions were nice and I and my group were very pleased. If you wish to visit I reccomend you call and do a little research as there are nice perks you might not see on the website and you may want to plan your excursion since the resort is a bit remote overall I highly recommend!
10
Jeffrey
15 Oct 2024
·
Stayed 3 nights
The employees were very friendly. The accommodations were clean, both the main Town Center and our room. The scenery was beautiful this time of year with the leaves changing. The location is convenient to a lot of the Poconos attractions. The only two things that were inconvenient were having to drive to the Town Center to use the pool and the lack of trolleys (carts) to get our luggage up to our room on the third floor. Other than those two items, we would definitely stay there again .
The employees were very friendly. The accommodations were clean, both the main Town Center and our room. The scenery was beautiful this time of year with the leaves changing. The location is convenient to a lot of the Poconos attractions. The only two things that were inconvenient were having to drive to the Town Center to use the pool and the lack of trolleys (carts) to get our luggage up to our room on the third floor. Other than those two items, we would definitely stay there again .
8
Linnard
10 Aug 2025
·
Stayed 2 nights
Very nice place with beautiful scenery and sights.
Very nice place with beautiful scenery and sights.
10
Nadira
24 Jul 2024
·
Stayed 1 night
I like the trees, lake and mountains around. Anyone who loves nature will like it there.
I like the trees, lake and mountains around. Anyone who loves nature will like it there.
8
Susan
22 Jun 2025
·
Stayed 1 night
When you arrive at split rock lodge, you need to go to the Towne Center to check in! Not the lodge, and they don’t tell or direct you to the towne center. Very frustrating and confusing! However our room at willow brook, a suite, was very nice!
When you arrive at split rock lodge, you need to go to the Towne Center to check in! Not the lodge, and they don’t tell or direct you to the towne center. Very frustrating and confusing! However our room at willow brook, a suite, was very nice!
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AI-generated summary based on recent guest reviews
Dining
Dining is limited and variable: venues are sometimes closed or weekend-only, selections can be basic or cold and prices feel high, and coffee/breakfast availability is inconsistent; a few guests enjoyed the bar or a meal.
Related guest reviews
10
Racheal
5 Nov 2023
·
Stayed 1 night
Manager was so nice and friendly! Hotel has great potential for sure! Movie theater and bowling. Didn't even make it to the water park the kids loved the pool! Breakfast buffet could use more options. Overall a great stay and will be back for the indoor park. Hopefully more movie times and bowling will be open !
Manager was so nice and friendly! Hotel has great potential for sure! Movie theater and bowling. Didn't even make it to the water park the kids loved the pool! Breakfast buffet could use more options. Overall a great stay and will be back for the indoor park. Hopefully more movie times and bowling will be open !
6
Haimwantie
28 May 2025
·
Stayed 1 night
While we had to 2 hours for the room the amenities did make up for our wait. Dining options around the property are amazing.
While we had to 2 hours for the room the amenities did make up for our wait. Dining options around the property are amazing.
8
Beverly
16 Jul 2025
·
Stayed 1 night
Property short on staff but not super big deal. Complementary breakfast provided. Easy to find places for food.
Property short on staff but not super big deal. Complementary breakfast provided. Easy to find places for food.
6
George
6 Aug 2025
·
Stayed 1 night
Staff very nice, room clean and large, easy check in. No towels, Coffee Maker broken (leaked out water). No dining available, only take out items from lobby. Looks like full service only on the weekends.
Staff very nice, room clean and large, easy check in. No towels, Coffee Maker broken (leaked out water). No dining available, only take out items from lobby. Looks like full service only on the weekends.
4
tara
5 Jun 2025
·
Stayed 2 nights
Bartender was amazing! So friendly and engaging. Staff at the front desk… clueless! The property has NO restaurants unlike how they advertise. It was a huge disappointment. Great place for teens who want to drink in public and smoke lots of weed. I would Never bring a kid to this resort. It seems to be very mismanaged!! So many workers… yet, no one seems to be doing anything. I should have done my research! Don’t stay here unless what I’ve said is what you’re looking for!
Bartender was amazing! So friendly and engaging. Staff at the front desk… clueless! The property has NO restaurants unlike how they advertise. It was a huge disappointment. Great place for teens who want to drink in public and smoke lots of weed. I would Never bring a kid to this resort. It seems to be very mismanaged!! So many workers… yet, no one seems to be doing anything. I should have done my research! Don’t stay here unless what I’ve said is what you’re looking for!
6
Johanna
11 Dec 2023
·
Stayed 2 nights
Overall, the resort has potential to be better. Being able to have all the activities without leaving the resort is amazing when you’re traveling with kids, however, after going to the pool, we realized it was dirty needs to be maintained much better the options at the food court are not great and bagels are stale. Breakfast options were not good seemed like everything was premade and microwavable. You would have to leave the resort in order to find decent breakfast for food in general. They had a restaurant where you can pay $25 per person for buffet but even that food did not look appetizing. There was a worker by the pool and we asked for towels. We don’t have any which seemed ridiculous. If you’re staying at the resort, then we found out if you went to the front desk you were able to get towels. Their service was not great at all we had to walk to hotel room soaking wet. We were supposed to check out on Monday at 11 AM and our key was deactivated at around eight in the morning which was very inconvenient. Please note waterpark is separate. We assumed it was included but we had to pay about $20 extra per person to access the waterpark. On a positive note, if you have small kids, waterpark is convenient because it’s not very crowded and enough entertainment for kids we took our 5 year old and he loved it
Overall, the resort has potential to be better. Being able to have all the activities without leaving the resort is amazing when you’re traveling with kids, however, after going to the pool, we realized it was dirty needs to be maintained much better the options at the food court are not great and bagels are stale. Breakfast options were not good seemed like everything was premade and microwavable. You would have to leave the resort in order to find decent breakfast for food in general. They had a restaurant where you can pay $25 per person for buffet but even that food did not look appetizing. There was a worker by the pool and we asked for towels. We don’t have any which seemed ridiculous. If you’re staying at the resort, then we found out if you went to the front desk you were able to get towels. Their service was not great at all we had to walk to hotel room soaking wet. We were supposed to check out on Monday at 11 AM and our key was deactivated at around eight in the morning which was very inconvenient. Please note waterpark is separate. We assumed it was included but we had to pay about $20 extra per person to access the waterpark. On a positive note, if you have small kids, waterpark is convenient because it’s not very crowded and enough entertainment for kids we took our 5 year old and he loved it
6
Rafail
15 Jul 2025
·
Stayed 2 nights
It was a great place some time. Not popular anymore and everything goes down.
It was a great place some time. Not popular anymore and everything goes down.
4
Anne
1 Aug 2025
·
Stayed 1 night
I stress if you are going here to call & see of the Water park is open the day that you go. We went on a Mon & Tuesday. Apparently, those days there is no waterpark or open restaurant at the resort. Many places in area close by 10pm, we had to settle for fast food 1st night. NO WATERPARK so disappointed. No info about that on the website or here. We arrived & the young man that checked us in placed us so far away even though he said the place was empty. The room was pleasantly clean inside. NO HOT WATER. Electrical outlets for charging anything that we had were not functioning. Finally found 1 that worked. I told Christine at the front desk at 7:30am that there was NO HOT water. She said no one else complained. I said NO ONE else is occupying rooms near us. You can tell because rooms doors are ajar for cleaning. ALL empty. I also asked for more towels & tp. NOPE. Never got them. When we left at 1pm the maint. man was repairing the hot water heater. I asked if it was in need of repair & he said YES. Christine was wrong. I actually went to the front desk 3 times but no one came until we had to check out. I saw a maid & she spoke no english. I motioned for towels/tp & she motioned to go to the front desk. Umm, I already did. The hot tub jets did not work. Pool needed to be cleaned. I did it. Mini fridge held barely anything or kept it cold. Wish they updated the place because it is so cool. Enjoyed Movie, Bowling & game room. Wish they Updated. I have so many ideas. Contact me.
I stress if you are going here to call & see of the Water park is open the day that you go. We went on a Mon & Tuesday. Apparently, those days there is no waterpark or open restaurant at the resort. Many places in area close by 10pm, we had to settle for fast food 1st night. NO WATERPARK so disappointed. No info about that on the website or here. We arrived & the young man that checked us in placed us so far away even though he said the place was empty. The room was pleasantly clean inside. NO HOT WATER. Electrical outlets for charging anything that we had were not functioning. Finally found 1 that worked. I told Christine at the front desk at 7:30am that there was NO HOT water. She said no one else complained. I said NO ONE else is occupying rooms near us. You can tell because rooms doors are ajar for cleaning. ALL empty. I also asked for more towels & tp. NOPE. Never got them. When we left at 1pm the maint. man was repairing the hot water heater. I asked if it was in need of repair & he said YES. Christine was wrong. I actually went to the front desk 3 times but no one came until we had to check out. I saw a maid & she spoke no english. I motioned for towels/tp & she motioned to go to the front desk. Umm, I already did. The hot tub jets did not work. Pool needed to be cleaned. I did it. Mini fridge held barely anything or kept it cold. Wish they updated the place because it is so cool. Enjoyed Movie, Bowling & game room. Wish they Updated. I have so many ideas. Contact me.
6
Gisselle
15 Jan 2024
·
Stayed 1 night
Poor dining options. Buffet did not have much variety.
Poor dining options. Buffet did not have much variety.
10
Judy
30 May 2023
·
Stayed 2 nights
One thing I did not like was the Buffet. Too expensive not enough food, the food was very cold. lots of empty tray with no food. The buffet needs a lot of improvement, more selections of food. It had lack of choices. Please try to work something better for the buffet service.
One thing I did not like was the Buffet. Too expensive not enough food, the food was very cold. lots of empty tray with no food. The buffet needs a lot of improvement, more selections of food. It had lack of choices. Please try to work something better for the buffet service.
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AI-generated summary based on recent guest reviews
4
Carolann
15 Sept 2026
·
Stayed 1 night
The property was not kept well. The indoor water park was closed, the interior area of the h20 pool area the ceilings were damaged and need repair, the food courts Closed, the outdoor pool dirty and unkept. The property manager Pablo was highly disrespectful, and the location looks like a ghost town. The breakfast is good however the attendant there watches the patrons like a hawk and they run out of some of the food a half hour before breakfast is done.
The property was not kept well. The indoor water park was closed, the interior area of the h20 pool area the ceilings were damaged and need repair, the food courts Closed, the outdoor pool dirty and unkept. The property manager Pablo was highly disrespectful, and the location looks like a ghost town. The breakfast is good however the attendant there watches the patrons like a hawk and they run out of some of the food a half hour before breakfast is done.
8
Nicole
13 Sept 2026
·
Stayed 3 nights
Due to construction, our room was moved to the Willowbrook Building for our stay. Front desk staff messed up at checkin (and i didnt know because this was my first time staying in a hotel) and we had issues with the night auditor attempting to charge various incorrect amounts on my card through the night because of it. (I had an insane number of suspicious activity and fraud alerts from my bank when i woke up), we did get it sorted out but only after waking up to security trying to break down the door telling us we were kicked out for non payment (i had paid the security deposit at check in. I guess they were supposed to charge the rest of the stay then as well but since they didnt & i just thought it was due at checkout & then theyd charge the rest). I was first charged like double the cost of the stay and it didnt go through and i immediatley texted the front desk number an got no reply. Then the MANY, MANY attempted charges through the night were all amounts that were more than the cost of the stay or random. None of them made sense and i did email a few people to ask what was happening but didnt get replies until after the security wakeup call. If you’re planning on staying here, pay before you get there or freeze your card after you checkin. The room itself was okay. Only one of the remotes for the TVs kinda worked though & the couch was VERY firm, absolutely no cushion. Other than that, we enjoyed our stay.
Due to construction, our room was moved to the Willowbrook Building for our stay. Front desk staff messed up at checkin (and i didnt know because this was my first time staying in a hotel) and we had issues with the night auditor attempting to charge various incorrect amounts on my card through the night because of it. (I had an insane number of suspicious activity and fraud alerts from my bank when i woke up), we did get it sorted out but only after waking up to security trying to break down the door telling us we were kicked out for non payment (i had paid the security deposit at check in. I guess they were supposed to charge the rest of the stay then as well but since they didnt & i just thought it was due at checkout & then theyd charge the rest). I was first charged like double the cost of the stay and it didnt go through and i immediatley texted the front desk number an got no reply. Then the MANY, MANY attempted charges through the night were all amounts that were more than the cost of the stay or random. None of them made sense and i did email a few people to ask what was happening but didnt get replies until after the security wakeup call. If you’re planning on staying here, pay before you get there or freeze your card after you checkin. The room itself was okay. Only one of the remotes for the TVs kinda worked though & the couch was VERY firm, absolutely no cushion. Other than that, we enjoyed our stay.
2
Olivia
1 Sept 2026
·
Stayed 2 nights
All amenities broken and or closed did not get to stay at the resort they forced me to stay at a hotel 2 miles away they double charged me
All amenities broken and or closed did not get to stay at the resort they forced me to stay at a hotel 2 miles away they double charged me
2
Shia
30 Aug 2026
·
Stayed 3 nights
Very old outdated...smell really bad in the hallways lobby and in the rooms..room wasn't really cleaned still had open beer cans in the freezer and terrible smell...would not fo back to this resort
Very old outdated...smell really bad in the hallways lobby and in the rooms..room wasn't really cleaned still had open beer cans in the freezer and terrible smell...would not fo back to this resort
2
Carlos E
28 Aug 2026
·
Stayed 4 nights
Booked four nights, prepaid, and checked out an hour after arriving. The room had spiders in it. One fell on us. There was food and ants on the floor, so it clearly had not been cleaned properly. The air conditioning was set to 65 and would not go below 76. There were stains on the floor. Our window faced a maintenance area with trash cans, and two employees were outside smoking. I reported all of it to the front desk within the hour. To their credit, the agent was helpful. She looked at the photos, agreed the room was not acceptable, and told me to email them in and a full refund would be processed. That was the last response I got. I sent the email that morning and two follow-ups since. More than a week later, the resort has not answered a single one. I am now disputing the charge with my credit card company. This property advertises itself as a luxury resort. It is not one.
Booked four nights, prepaid, and checked out an hour after arriving. The room had spiders in it. One fell on us. There was food and ants on the floor, so it clearly had not been cleaned properly. The air conditioning was set to 65 and would not go below 76. There were stains on the floor. Our window faced a maintenance area with trash cans, and two employees were outside smoking. I reported all of it to the front desk within the hour. To their credit, the agent was helpful. She looked at the photos, agreed the room was not acceptable, and told me to email them in and a full refund would be processed. That was the last response I got. I sent the email that morning and two follow-ups since. More than a week later, the resort has not answered a single one. I am now disputing the charge with my credit card company. This property advertises itself as a luxury resort. It is not one.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 16:00 to 23:00
Before 11:00
Security deposit
You'll be required to pay the fully refundable deposit for this property.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Split Rock Resort
Is parking available at the property?
Yes, free self-parking is available on-site.
What breakfast options are offered?
Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee of approximately USD 30 per person.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a fee of USD 210 per pet, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Late check-out is available for a fee of USD 75, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities. Guests are encouraged to contact the property for specific accessibility needs.
What is the location of the property in relation to nearby attractions?
The resort is located next to a golf course, just steps from the Split Rock Resort Indoor Waterpark and 12 minutes by foot from Lake Harmony. It is 1.2 miles from Hickory Run State Park and 3.7 miles from Big Boulder Ski Area.
Does the property have a swimming pool?
Yes, the resort features both an indoor pool and an outdoor pool, with the outdoor pool open seasonally from May to September.
Are children allowed at the property?
Yes, children are welcome at the property. There is no minimum age requirement for children to stay for free.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-16: 241.640326057312USD
- 2026-10-17: 244.80434227740477USD
- 2026-10-18: 195.44265384628295USD
- 2026-10-19: 197.18042758953857USD
- 2026-10-20: 197.0408850422058USD
- 2026-10-21: 195.2270034182739USD
- 2026-10-22: 195.62657836639403USD
- 2026-10-23: 247.89936750967405USD
- 2026-10-24: 243.8086117961731USD
- 2026-10-25: 197.06626576852415USD
- 2026-10-26: 197.77980716085816USD
- 2026-10-27: 197.06626576852415USD
- 2026-10-28: 199.29153809762573USD
- 2026-10-29: 198.3156834689636USD
- 2026-10-30: 249.1144354838867USD
- 2026-10-31: 249.1144354838867USD
- 2026-11-01: 197.12534455377195USD
- 2026-11-02: 195.97539186187743USD
- 2026-11-03: 197.8083090305481USD
- 2026-11-04: 197.12534455377195USD
- 2026-11-05: 197.65609326919554USD
- 2026-11-06: 244.98192161593627USD
- 2026-11-07: 246.94822479089353USD
- 2026-11-08: 197.12534455377195USD
- 2026-11-09: 194.95911671163938USD
- 2026-11-10: 197.29861945831297USD
- 2026-11-11: 220.42293061041258USD
- 2026-11-12: 279.6038732816467USD
- 2026-11-13: 345.9874202044067USD
- 2026-11-14: 374.7547242740478USD
- 2026-11-15: 279.7555059722595USD
- 2026-11-16: 198.20843275112915USD
- 2026-11-17: 197.12534455377195USD
- 2026-11-18: 198.20843275112915USD
- 2026-11-19: 196.80432981326294USD
- 2026-11-20: 245.86510229525754USD
- 2026-11-21: 248.1213459701233USD
- 2026-11-22: 199.80059315170288USD
- 2026-11-23: 194.73231934301756USD
- 2026-11-24: 195.97539186187743USD
- 2026-11-25: 197.12534455377195USD
- 2026-11-26: 222.34003290441893USD
- 2026-11-27: 245.86510229525754USD
- 2026-11-28: 246.94822479089353USD
- 2026-11-29: 203.2773753762512USD
- 2026-11-30: 196.04222205813596USD
- 2026-12-01: 201.84766877325438USD
- 2026-12-02: 198.20843275112915USD
- 2026-12-03: 199.80059315170288USD
- 2026-12-04: 245.86510229525754USD
- 2026-12-05: 246.75325622500608USD
- 2026-12-06: 201.84766877325438USD
- 2026-12-07: 197.12534455377195USD
- 2026-12-08: 201.82600941018677USD
- 2026-12-09: 198.20843275112915USD
- 2026-12-10: 199.45400904434203USD
- 2026-12-11: 249.8184591038513USD
- 2026-12-12: 245.86510229525754USD
- 2026-12-13: 197.12534455377195USD
- 2026-12-14: 200.051708USD
- 2026-12-15: 197.12534455377195USD
- 2026-12-16: 201.4577487906189USD
The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 200 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- Pet fee: USD 210 per pet, per stay
- Service animals are exempt from fees
- Late check-out fee: USD 75.00
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Hot tub/Jacuzzi
Swimming pool
Non-smoking rooms
Banquet facilities
Safe-deposit box
Activities
Swimming pool
Golf (miniature)
Hiking
Pool indoor
Outdoor heated pool
Pool (Indoor)
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Parking Onsite
General
Non-smoking rooms
Hot tub/Jacuzzi
Picnic area/Tables
Vending machines
Family room
Snack Bar/Deli
Services
Banquet facilities
Safe-deposit box
Self laundry
Internet
Free wi-fi