Is parking available at the property?

Yes, free self-parking is available on-site.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request.

What is the location of the property in relation to nearby attractions?

The property is located a 4-minute walk from Lake Erie and 6 minutes from Geneva Township Park. It is also close to Allison's Mini-Golf (0.5 mi) and Old Firehouse Winery (0.6 mi).

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from May 23 to September 30, operational from 8:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies for free stays are not provided.

The Palms Motel in Geneva-on-the-Lake

Average nightly price at The Palms Motel by month, last 12 months (USD)
Month	Average price
May	US$123
June	US$109
July	US$125
August	US$125
September	US$138

What guests think

At The Palms Motel, travelers consistently praise the walkable location near the Strip, friendly staff with smooth keycode check-in, clean rooms, and a heated outdoor pool that many enjoy for relaxing breaks between local outings.

Some note limited on-site management and slower responses for issues like extra towels or key problems. Housekeeping and maintenance can be inconsistent, with occasional dirty floors, bathroom concerns or pests, and a few reports of hot-water delays. Pool cleanliness varies—often warm and inviting, but at times cloudy or needing vacuuming—and Wi-Fi can be unreliable or not included. Expect a simple, vintage-style stay focused on location and pool time.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The heated outdoor pool is a highlight and frequently praised, though several reviews report it being cloudy or needing vacuuming; wristbands and limited hours apply, and parking can feel tight at busy times.

Related guest reviews

10

Wayne

26 May 2025

·

Stayed 1 night

The location was close to the action, parking was good and the place was clean.

8

Geoff

9 Sept 2024

·

Stayed 1 night

Staff very helpful, informative and pleasant. Disappointing not to be able to use pool early

8

Ashlie

6 Jul 2025

·

Stayed 1 night

The hotel was in a great locations, peacefully hidden away from the main drag. The rooms were cozy with everything you need if you just want to be there to sleep and not spend your time inside. The pool was a great retreat from the hot summer sun. The pool could use a cleaning but I believe it was because we stayed at the end of a holiday weekend! Can’t wait to go back!

4

Timothy

17 Jul 2025

·

Stayed 1 night

A/C unit terribly dusty, pool became very cloudy,floors in room did not appear tobe clean .

8

Niki

2 Sept 2025

·

Stayed 2 nights

Affordably. Pool needed some attention. Management not really there.

10

Susan

1 Aug 2025

·

Stayed 1 night

It’s a renovated fifties style motel with excellent outdoor pool great for solo travel !!

6

Pam

20 Jul 2024

·

Stayed 1 night

Pool was cloudy then greenish the next day. But the previous year it was good. Walking distance to a nice bar with a beautiful view of the sunset.

10

Michelle

26 Aug 2025

·

Stayed 3 nights

The property was very clean. The pool was nice and warm. It is close to the strip so easy to walk to plus close to a few restaurants. The staff were very friendly. The only down side is that there was only one extra parking spot for as many rooms. Unfortunately a truck took up several spaces. But there was road parking not far from the parking lot. Also I noticed how many people came from the location across the street to use the pool. But if you don't mind old motel vibes this place is great.

4

Terri Lynn

30 Aug 2024

·

Stayed 3 nights

Dirty rooms the pool wasn’t cleaned for 3 days while we stayed there . The place was not taken care of at all

6

Brandie

5 Jul 2024

·

Stayed 2 nights

Room was small, and cozy. Wall AC keeps room very comfortable. Pool is warm but locked at night and you have to remember your wrist band to get in and swim. We stayed 3days two nights and room was not cleaned during our stay. Card says to lay towels on the floor you want replaced and they were not replaced during our stay we had to ask for additional towels. No cell phone service in the room due to metal roof, we had to ask for access on last day because wifi is not included in the stay.

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Cleanliness

Many guests find rooms very clean, but cleanliness and upkeep are inconsistent. Reports include dirty floors, bathroom mold or hair, dusty A/C, pests, and housekeeping gaps during stays.

Related guest reviews

10

Brad

3 Oct 2025

·

Stayed 1 night

Clean rooms and pool. Staff was AWESOME and super friendly. Definitely recommend and will be going back for sure.

4

Christina

25 Aug 2024

·

Stayed 2 nights

Black mold in the shower, black mold on the shower curtain. The room smelled terrible like mildew. The bed was comfortable.

4

Timothy

17 Jul 2025

·

Stayed 1 night

A/C unit terribly dusty, pool became very cloudy,floors in room did not appear tobe clean .

2

Tad

17 Aug 2024

·

Stayed 1 night

The night we stayed, we came back from eating dinner and found outside of the room was covered in spiders. We went in and found spider in the room also. We packed up and left. I call the number on the office door and told them I wanted a refund. We finally found a room back near the highway. Got to bed about 11:30pm. I demand a refund!

4

Terri Lynn

30 Aug 2024

·

Stayed 3 nights

Dirty rooms the pool wasn’t cleaned for 3 days while we stayed there . The place was not taken care of at all

6

Cindy

18 Jul 2025

·

Stayed 1 night

Needs updated and bathroom there was hair on the walls

8

William

4 Sept 2025

·

Stayed 1 night

Room was clean, for the most part. Shower curtain wasn’t long enough so water poured out of the bottom all over the floor even into the room. A bit outdated but staff was friendly & check in was convenient with a text for key code since we were a late check in

8

Robert

24 Jul 2025

·

Stayed 1 night

The room was spacious conveniently located near the strip only issue was the floor was dirty but the rest of the room appeared to be clean

10

ALLISON

13 Sept 2025

·

Stayed 2 nights

This place is a hidden gem. Don’t let the word motel scare you. It’s not fancy but it was clean, well lit, and the pool was sparkling clean. Great for 2 nights of fun in GOTL.

6

Brandie

5 Jul 2024

·

Stayed 2 nights

Room was small, and cozy. Wall AC keeps room very comfortable. Pool is warm but locked at night and you have to remember your wrist band to get in and swim. We stayed 3days two nights and room was not cleaned during our stay. Card says to lay towels on the floor you want replaced and they were not replaced during our stay we had to ask for additional towels. No cell phone service in the room due to metal roof, we had to ask for access on last day because wifi is not included in the stay.

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Rooms

Rooms are simple, vintage-style and generally comfortable, though often small or cozy. Expect occasional issues like delayed hot water, TV or AC quirks, and spotty or not-included Wi-Fi, with some noise between rooms.

Related guest reviews

8

Justin

18 Jul 2024

·

Stayed 3 nights

Very nice pool and a friendly staff , just wish the ac worked a little bit better

8

Sue

20 Jul 2024

·

Stayed 2 nights

We like the Palms due to location of strip and they also have a heated pool. Only issue is we could not get the TV to work.

6

Karen

3 Jul 2025

·

Stayed 2 nights

The location was great. The sign said to leave the water run 3to 5 minutes so the hot water could make it to your room. There was so much humidity in the room the your clothes always felt damp.

6

Jill

21 May 2024

·

Stayed 2 nights

The room was clean however could use a rug at the door so as to not track in the dirt from outside. The shower situation was tricky as the hot water system took several minutes to heat up. The biggest issue for us was the tv. We had to get the manager to reprogram the system and then were told not to touch any of the controls except for the cable button?? Not acceptable.

8

Adrienne

13 Jul 2025

·

Stayed 1 night

This is an old school hotel which has been updated. They take a lot of care in cleaning. Small rooms and a nice, CLEAN pool. Pool and rooms are on the smaller side but we basically just slept there. Would stay here again

10

Susan

1 Aug 2025

·

Stayed 1 night

It’s a renovated fifties style motel with excellent outdoor pool great for solo travel !!

8

Melody

3 Jun 2024

·

Stayed 2 nights

Cute motel with friendly service. Only complaint was the WiFi did not work well.

10

Lori

14 Jul 2025

·

Stayed 2 nights

It was clean and right on the strip. Beds were comfortable and water pressure in shower was strong. We could walk to everything on the strip. Staff was friendly. The only thing I didnt like was that, you could hear the next room's tv or snoring etc.

6

Brandie

5 Jul 2024

·

Stayed 2 nights

Room was small, and cozy. Wall AC keeps room very comfortable. Pool is warm but locked at night and you have to remember your wrist band to get in and swim. We stayed 3days two nights and room was not cleaned during our stay. Card says to lay towels on the floor you want replaced and they were not replaced during our stay we had to ask for additional towels. No cell phone service in the room due to metal roof, we had to ask for access on last day because wifi is not included in the stay.

10

Antoinette

14 Aug 2025

·

Stayed 1 night

Great location. Outdoor pool Walk to many bars with live music & alot of choices for food.rooms are updated & very clean.

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Service

Staff are frequently described as friendly and keyless check-in is convenient. However, limited on-site presence and communication can lead to slower responses or mishaps (towels, key/access problems, billing), and assistance may be unavailable after hours.

Related guest reviews

10

Brad

3 Oct 2025

·

Stayed 1 night

Clean rooms and pool. Staff was AWESOME and super friendly. Definitely recommend and will be going back for sure.

8

Gregory

13 Aug 2024

·

Stayed 2 nights

The math doesnt really add up. I paid for half the stay through expedia, but when I arrived the total I had to pay which included a $100 deposit ( still havent gotten it back) was higher than the half payment I was expecting. It was definitely more than what I had already paid as half. There are no services at this motel, so it seemed odd.

6

Audra

29 Jul 2025

·

Stayed 2 nights

We had a few hiccups during our stay. We lost power on day two apparently a tripped breaker, and our travel companions in another room had zero hot water until late on day two. The pool was a great amenity and helped ease the tension but could have used a good vacuuming. Communication between the staff was difficult as there was no one there after 5:00. Both are minor problems and were fixed. We refused to let all that dampen our spirits and will use again.

2

Nancy

24 May 2025

·

Stayed 1 night

I left a text message that I would arrive late in the night due to traffic. When I arrived and used the code they sent me there was a man in the cottage. Needless to say I could not stay ended up sleeping in my car at a gas station. Hopefully they refund my money and send an apology.

8

Sue

19 Jul 2025

·

Stayed 2 nights

We like staying here - 4th time i believe. great location, heated pool, price is good, always meeting fun people at the pool. Just a few small things this time. changed to keyless doors and code does not work until 3pm - no early check-in. Asked for additional towels was told i had to wait and never got them. floor is dirty, wear your flip flops. also giving out wrist bands for pool now?

10

Michelle

26 Aug 2025

·

Stayed 3 nights

The property was very clean. The pool was nice and warm. It is close to the strip so easy to walk to plus close to a few restaurants. The staff were very friendly. The only down side is that there was only one extra parking spot for as many rooms. Unfortunately a truck took up several spaces. But there was road parking not far from the parking lot. Also I noticed how many people came from the location across the street to use the pool. But if you don't mind old motel vibes this place is great.

8

Deborah

26 Jul 2025

·

Stayed 1 night

Had a snag with the room key. After getting a little lip from the lady “on call for emergencies “ she came out and let us in at 1:00am.

10

Michelle

1 Sept 2025

·

Stayed 1 night

Great place. Clean. Well maintained. Staff was very nice. Easy and smooth check in. They send your keycode to you. It was great. Only stay one night this time during labor day weekend but i will stay longer next year.

8

Bob

26 Jul 2025

·

Stayed 2 nights

Office was rarely open, but who cares.

8

William

4 Sept 2025

·

Stayed 1 night

Room was clean, for the most part. Shower curtain wasn’t long enough so water poured out of the bottom all over the floor even into the room. A bit outdated but staff was friendly & check in was convenient with a text for key code since we were a late check in

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Location

Right on or near the Strip, making it easy to walk to bars, restaurants, and entertainment. Several guests appreciated parking once and exploring on foot.

Related guest reviews

10

Kim

28 May 2024

·

Stayed 1 night

This is a nice, small property but had everything we needed for a night. Walking distance to the Strip. Very convenient. Would stay again.

10

Diana

24 Aug 2025

·

Stayed 1 night

Very clean nice location

10

Julie

25 Aug 2024

·

Stayed 2 nights

Great place to spend a weekend with friends and at the one end of the strip with all the activities so we were able to park the car when we got there and walk the entire weekend!

10

Meredith

14 Jul 2025

·

Stayed 3 nights

I loved the pool. The vintage vibes were cool. And the location on the strip was great.

10

Debra

19 Aug 2025

·

Stayed 1 night

First time here, r room was very nice, once I learned how to unlock the door, it was very convenient to walk where we wanted, our granddaughter loved the pool.

10

Desiree

1 Aug 2024

·

Stayed 2 nights

Love this place! Will definitely stay again. Perfect location.

10

Michelle

26 Aug 2025

·

Stayed 3 nights

The property was very clean. The pool was nice and warm. It is close to the strip so easy to walk to plus close to a few restaurants. The staff were very friendly. The only down side is that there was only one extra parking spot for as many rooms. Unfortunately a truck took up several spaces. But there was road parking not far from the parking lot. Also I noticed how many people came from the location across the street to use the pool. But if you don't mind old motel vibes this place is great.

8

Cheryl A

1 Sept 2025

·

Stayed 1 night

Nice and close to everything… I’ll stay again and hopefully it’ll be warm enough to swim in the pool

10

Lori

14 Jul 2025

·

Stayed 2 nights

It was clean and right on the strip. Beds were comfortable and water pressure in shower was strong. We could walk to everything on the strip. Staff was friendly. The only thing I didnt like was that, you could hear the next room's tv or snoring etc.

10

Antoinette

14 Aug 2025

·

Stayed 1 night

Great location. Outdoor pool Walk to many bars with live music & alot of choices for food.rooms are updated & very clean.

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Dining

Not enough information in reviews.

Related guest reviews

8

Gregory

13 Aug 2024

·

Stayed 2 nights

The math doesnt really add up. I paid for half the stay through expedia, but when I arrived the total I had to pay which included a $100 deposit ( still havent gotten it back) was higher than the half payment I was expecting. It was definitely more than what I had already paid as half. There are no services at this motel, so it seemed odd.

2

Angela

21 Aug 2024

·

Stayed 2 nights

No hot water for shower ! 2 nd day had to switch rooms for hot shower ! No microwave, no ice machine, no internet! No breakfast, Booked 2 nites! Left early

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The Palms Motel

Prices for The Palms Motel

Monthly average prices

About this property

Location

Room options

King Room

Double Queens

Queen Room

Guest reviews of The Palms Motel

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

FAQs about The Palms Motel