The Gissons Hotel - Exeter Airport & M5

The staff were helpful and friendly but we were initially put in a standard twin when we had booked a deluxe double this was resolved quickly. The room was comfortable and clean but was very tired and there was no hot water. Additionally we weren't informed until we arrived that the on site restaurant and bar were closed for refurbishment, unfortunatly we can't reccomend it and won't be staying again.

Location is perfect, there is a garage nearby, access to the A 38 is nearby and it resides in a lovely village. I was made to feel very welcome by Erica and her team who were more than helpful. Twin room had plenty of space and a nice shower with loads of hot water. Kitchen is currently being renovated so cannot comment on catering, for what I wanted it was perfect.

Clean, tidy and comfortable bed. Erica was very helpful. Car park was not in a good state with pot holes and untidy. No food or drink was not available on site , needs to be more clearer on the booking sites because it was a surprise when i was informed at the hotel.

Found it strange no staff really on site only saw 2 and one member of staff seem to cover everything from booking in doing the key to cleaning the rooms, but very pleasant and helpful. The hotel seems to be under refurbishment as the bar and food area was all locked up. Think there is alot of work to be carried out. At first i thought i was the only one staying there. Good hotel for a base to stay

There is no-one in reception.On the night we arrived a very loud alarm went off at around 20 to midnight so after 5 minutes I had to go out of our room to investigate what was happening.It was an alarm from the restaurant area that was closed.There was no number to call in case of emergency.I called the fire alarm people using the number on the wall and the guy told me it wasn't a fire alarm.I then called the only number available for the hotel (a landline number) and no-one answered.By the time I got back to my room at 1 a.m., the alarm finally stopped.To get to the rooms from reception there was a fire door that was wedged open both nights that we were there.We wouldn't go back there.