Name: Grand Park Hotel Vancouver Airport, an Ascend Collection Hotel
Address: 8368 Alexandra Road, Golden Village, Richmond, Canada, Richmond, Metro Vancouver Regional District, CA
Price range: $118–$380 per night
Rating: 7.93

What guests think

At Grand Park Hotel Vancouver Airport, an Ascend Collection Hotel, travellers praise the convenient airport location and plentiful nearby dining and transit, while feedback consistently highlights comfortable beds and spacious rooms but mixed cleanliness and maintenance standards.

Many guests find the free airport shuttle useful, though reports of long waits, missed calls, and shared-bus confusion make its reliability uneven. Service is frequently described as friendly and accommodating, but responsiveness and follow-through vary, especially around housekeeping requests and problem resolution. On-site dining and breakfast receive mixed reviews and limited hours, while the neighbourhood offers abundant alternatives. Expect a convenient, good-value airport stop with variable service and cleanliness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free airport shuttle is a key perk but often delayed and hard to reach by phone; some note shared-bus confusion. Parking is available for a fee; facilities are basic with a small gym and no pool.

Related guest reviews

2

michelle

Apr 28, 2025

·

Stayed 1 night

Although the facilities were great we experienced horrible waits for shuttle service even though we paid parking extended and had to pay for parking for night of stay as well . We contacted the hotel directly and shuttle contact at airport in total 3x ( not listed btw as it’s u see 4 points by Sheridan ) for pick up were told different arrival times . They didn’t take our names or number of passengers and other people just came out past us no calls and jumped on the ride even without baggage and complete disregard . Needs a better system . Ended up waiting almost an hour and a half from initial contact for pick up . Shuttle was full and couldn’t fit our people even though it loaded our luggage . Wasn’t comfortable leaving our suitcase on shuttle that couldn’t accommodate us as well . Need more accuracy more shuttles and more accountability especially for those of us who are disabled and can’t run rudely in front of others .

6

Paul

Jun 20, 2025

·

Stayed 2 nights

Noted my room request but did not honour it. Shuttle service a bit hit and miss. (Late both ways). Need to stipulate the hotel shares shuttle bus with Quality Hotel in Richmond and it is hard to see the hotel name which is sited near the back of the shuttle bus.

8

Keith

Sep 4, 2025

·

Stayed 1 night

Had to wait over an hour for shuttle when it was supposed to come every half hour

8

Anne

Nov 30, 2025

·

Stayed 8 nights

The time I booked this hotel was during Black Friday week so I had a pretty good deal. It’s a nice hotel for people who will need to go to the airport as there is a shuttle for it. The area has a lot of Asian restaurant since it’s Richmond, BC but if you need fast food, there is McDonalds right around the corner. Landsdowne mall is also beside if you need to grab other items and the skytrain is beside the mall. Hotel also has a parking lot for 10$ a day I think, we didn't bring our car so I can’t really recall the price. The staffs over there are very helpful if you need anything.

8

Kent

Oct 24, 2025

·

Stayed 1 night

Booked for proximity to airport and free hotel shuttle, waited curbside 60mins for van to arrive; requested quiet room location due to early departure, but received room…next to elevator; similarly, booked for on site restaurant…notification that food service was not available arrived a few days before trip departure.

10

Timothy

Nov 1, 2025

·

Stayed 1 night

The hotel accommodation was fine. However, the shuttle service can be frustrating. Both times I've called from the airport to see when the shuttle is expected, I have had to wait close to one hour for a shuttle to appear. This is after an exhausting day of travel each time. I think your drivers mught be doing other things asa opposed to sticking to your posted schedule. Other than that the service, room, breakfast and staff are all very good. Thank you

10

Debra

Dec 21, 2025

·

Stayed 1 night

Well didnt start out good shuttle service had to phone twice, then they said they where at airport and called out but a few of us never heard him cause like 200 people standing out there. Never told us the van also gas logo of comfort in on it also

6

Liventh

Nov 4, 2025

·

Stayed 3 nights

It took a while over 45 mins shuttle.

2

Tom

Nov 21, 2025

·

Stayed 1 night

I waited at the airport for a full hour but the hotel shuttle bus never appeared. During that time, I called six times, but no one answered. When I went to the hotel and asked the receptionist, he said he was alone and couldn't answer the phone. In the end, I had to take a taxi to the hotel because it was just too cold to bear.

4

Victor

Oct 30, 2025

·

Stayed 1 night

The pick up/airport shuttle was awful. I waited 15 mins to even connect with the hotel for guidance and the bus's time is unreliable.

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Cleanliness

Reports are mixed: many guests find rooms clean, while others cite hair in bathrooms, dust, stains, mildew odors, and worn linens; occasional no-hot-water issues also appear.

Related guest reviews

4

Valerie

Nov 28, 2025

·

Stayed 1 night

The bedding was substandard, the sheets didn't cover the mattress at your feet. The quilt felt very used. There was hair in the bathroom in the tub, ceiling and floor. The Bath towel quality were substandard.

2

Muhammad

Sep 30, 2025

·

Stayed 4 nights

Dirty

6

Celeste

Dec 29, 2025

·

Stayed 1 night

Our flight was cancelled and needed to find the closest hotel. We found this hotel which the exterior looks decent but the interior needs a lot of maintenance.. dirty carpet and moldy bathroom although the rooms were already renovated. It was not a comfortable stay. Glad it was only one night.

6

Lloyd

Oct 6, 2025

·

Stayed 1 night

I liked this hotel on a previous stay. Clise to sky train and lansdown center. But this stay wasn't as great at the price point. $275 a night, had to pay to park. Room wasnt super clean. Dirty mirror, dusty lights in bathroom, mold or mildew in parts of the shower, old cloth behind desk, desk lamp didnt work, gumball or some candy under the desk and lots of dust.

10

Diane

Feb 17, 2026

·

Stayed 1 night

The room was spotless, the staff were very accommodating.

2

Gbena

Nov 19, 2025

·

Stayed 3 nights

The hotel is well located but the facilities not clean , there is a persistent smell from the lift to entrance . We did not have hot water for 2 consecutive days

4

Catrina

Dec 29, 2025

·

Stayed 1 night

In the night when adjusting pillows we found a hair tie in the pillows that was not mine. Hair in shower and bathroom floor. Stains on the carpet

6

Lindsay

Sep 27, 2025

·

Stayed 1 night

Our room was hardly cleaned when we checked in. The shower had mildew and there was hair in it and on other bathroom surfaces. The main room was dusty, clearly visible on lamps, hard surfaces etc . The lady at check in was lovely and it was convenient for the airport… but for the price I was sorely disappointed in the cleanliness

6

Jingyi

Oct 19, 2025

·

Stayed 1 night

sheet have others hair left,

6

Carmen

Jul 2, 2025

·

Stayed 2 nights

The bathroom smelled like mildew but other than that the rooms were very well kept and comfortable!

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Rooms

Rooms are generally spacious with very comfortable beds and many guests note quiet stays; however, decor feels dated in places and recurring issues include weak water pressure, HVAC noise, and worn fixtures.

Related guest reviews

6

Celeste

Dec 29, 2025

·

Stayed 1 night

Our flight was cancelled and needed to find the closest hotel. We found this hotel which the exterior looks decent but the interior needs a lot of maintenance.. dirty carpet and moldy bathroom although the rooms were already renovated. It was not a comfortable stay. Glad it was only one night.

10

Lauri

Dec 27, 2025

·

Stayed 1 night

Nice big room, great bed, perfect location

10

Ashleigh

Nov 8, 2025

·

Stayed 1 night

We had a brief but nice stay after a very long red eye flight. The airport shuttle was convenient, and our room was very spacious. We really enjoyed sleeping in the comfortable bed!

6

Moe

Dec 7, 2025

·

Stayed 3 nights

Staff not very accommodating. Rooms need some updating. Very noisy ventilation. Glad its winter. I can imagine the sound of the AC In general, its ok. Great location to be honest.

4

GianPaolo

Oct 11, 2025

·

Stayed 1 night

Hotel is very outdated and mattress had a huge divot in it (definitely needed to be replaced) carpets were coming up in the hallways and overall looked like it needed some serious renovations.

6

Rebecca

Sep 16, 2025

·

Stayed 1 night

For the price we paid I fully expected this to be a high end hotel based on the price I paid (a few dollars short of $500 for one night). It is not. The bathtub was all chewed up on the bottom (vandalized with a knife blade?), grout in between tile in bathroom looked dirty/stained. I have paid substantially less for much nicer and bigger hotel rooms over looking the ocean in Vancouver. I guess that’s the price you pay for not booking in advance. I would not stay here again.

8

Tracy

Feb 13, 2026

·

Stayed 1 night

Quiet room, comfortable bed

4

Allen

Nov 14, 2025

·

Stayed 3 nights

I'm not sure why the Expedia reviews are so good and then when you look at the Google reviews they are not so good. So I don't know if Expedia or race is any negative ones that are particular for the hotel. The hotel is not kept up and you can tell as you walk through the hallways. Everything from the carpeting to lamps. Everything's either old outdated or needs a major cleaning. People constantly complain about the smell in the hallways, the deodorant that they use, which is very annoying to your senses when you walk into the hotel. I got one of the king size suites that was supposed to be a little bit nicer. The coffee maker was broken so it didn't work. Light bulb was out in the washroom light bulb was out and the lamp desk and the light bulb was flickering by the armchair. The window was broken so it got pretty cold in my room. When I tried to close the window it was clearly jammed and probably has been for a very long time and then the handle then basically just broke off when I tried to close it. I usually wipe down any room that I'm staying at and my wipes all came out pretty dirty. There is no housekeeping after a certain time so you need to go down for extra towels and you need to request for them to come in to change or clean up your room. The price was cheaper and that should have been a little bit of a warning for me. I wouldn't be staying here again.

6

Sarah

Nov 12, 2025

·

Stayed 1 night

Comfortable beds, clean room. A bit worn.

4

Kei

Nov 27, 2025

·

Stayed 4 nights

シャワーの水圧が非常に低かった。洗面所のライトが一ヶ所点かなくなった。トイレを流す際に、レバーをずっと下げておかなければならず、また詰まりやすかった。夜中に詰まったのでフロントに電話したところ、男性のスタッフの方が快くお部屋を変更してくれました。

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Service

Staff are frequently described as friendly, helpful, and accommodating, with smooth check-ins and early check-in or luggage help. Responsiveness varies, with reports of unanswered phones, missed housekeeping, and occasional rudeness.

Related guest reviews

6

Chung Ngai

Nov 16, 2025

·

Stayed 3 nights

The room is a bit dark, the bathroom is a bit ripped off. One of the front desk staff is not professional, no smile, did not book our requested shuttle bus, did not extend late check out though he promised while we requested. But most of the front desk staffs is helpful, and nice.

10

Ryan

Dec 30, 2025

·

Stayed 1 night

Staff was pleasant, rooms were spacious and clean, bed was very comfy. Early airport shuttle was great for our early morning flight. Location is great for eating and entertainment in Richmond.

10

Gordon

Apr 20, 2025

·

Stayed 1 night

Friendly staff - fast and efficient check-in/out

10

Sebastian

Nov 14, 2025

·

Stayed 6 nights

The staff was so friendly. Particularly I want to mention Kanika was so nice, with a nice smile she made sure I have everything taken care of. I will be back for sure thanks to people you have like Kanika. I stayed at other hotels in arround the city and the Grand Park Hotel stands out, so nice, to everything, great price for parking too ! Sebastian

10

Archie

Nov 13, 2025

·

Stayed 1 night

Brilliant shuttle service, incredibly friendly staff and great room.

10

Deborah

Feb 2, 2026

·

Stayed 1 night

The staff was very very courteous and they were very helpful. We could not reach the shuttle bus service at the airport and so we took a taxis. When we arrived at the hotel the desk employee offered to reimburse us for the fair. We we were pleasantly surprised! They happily stored our baggage for a time after we checked out. This was helpful. All staff were very pleasant.The hotel is just steps from a large mall and good restaurants. I would stay there again.

10

Xina

Jul 22, 2025

·

Stayed 1 night

The staff was friendly and accommodating. They were professional and made our stay memorable. The Manager, Jocelyn and all of the front desk staff were absolutely wonderful and made all the difference in what could have been a very complicated booking. The room was comfortable and clean and the proximity to restaurants, shopping and the night market were perfect! I would definitely stay again an

2

Tom

Nov 21, 2025

·

Stayed 1 night

I waited at the airport for a full hour but the hotel shuttle bus never appeared. During that time, I called six times, but no one answered. When I went to the hotel and asked the receptionist, he said he was alone and couldn't answer the phone. In the end, I had to take a taxi to the hotel because it was just too cold to bear.

10

Ann Marie

Apr 23, 2025

·

Stayed 1 night

The staff was very friendly and accommodating Keep up the great customer service

2

Feng

Nov 25, 2025

·

Stayed 1 night

Expressing my extreme disappointment regarding a recent interaction I had with a member of your front desk staff on Saturday,Nov 22, 2025 around 1:00 PM. I am a travel agent and was checking in to pick up keys for my clients. The experience was unacceptable. When I presented my temporary BC Driver's License, the receptionist claimed it was expired, while the driver license expires next year and insisted I provide a photo ID, which I immediately did. However, after I received the keys, she proceeded to accuse me, stating, "I know you and you always park in their parking lot." I clarified that I had just received the keys for my clients and would be leaving right away, but she insisted multiple times, "You ALWAYS park in our parking lot!!!" This accusation was entirely inappropriate and ridiculous. When I requested her name, she refused to provide it. There is another receptionist whose name is Mary, and she is good.

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Location

Very convenient for the airport and Richmond, with Lansdowne Mall, SkyTrain, and many restaurants within a short walk. A few guests felt the surrounding area is a bit run down or experienced aircraft noise.

Related guest reviews

8

Ling

Nov 11, 2025

·

Stayed 1 night

Location is great! Room was clean and surprisingly quiet even though it was close to airport. Walls are thin so flushing sound can be loud

10

Ryan

Dec 30, 2025

·

Stayed 1 night

Staff was pleasant, rooms were spacious and clean, bed was very comfy. Early airport shuttle was great for our early morning flight. Location is great for eating and entertainment in Richmond.

10

Sharon

Aug 11, 2025

·

Stayed 1 night

Great affordable location near airport for early morning flight. Shuttle service and proximity to SkyTrain made renting a car unnecessary.

8

Chad

Nov 10, 2025

·

Stayed 2 nights

Nice room, polite service, close to mall and short cab to casino.lots of restaurants in the area.

10

Stanley

Oct 24, 2025

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Stayed 2 nights

Location is great. Many restaurants nearby, walking distance.

8

Sebastian

Oct 23, 2025

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Stayed 2 nights

Very good value, parking spacious usually, can't beat the price normally. Skytrain 10-15min walk away, walmart and other shopping nearby. The hotel next door has a breakfast included but this hotel is cheaper so you can use the money to get a better breakfast. This also has more elevators, the other hotel has one and you're always waiting there, recommend this one over the laquinta personally

4

Holly

Aug 8, 2025

·

Stayed 1 night

Not a great area, run down property

10

Debra

Aug 2, 2025

·

Stayed 1 night

Didnt care for the surrounding area but the hotel was goid

10

Qiang

Nov 12, 2025

·

Stayed 1 night

The airport shuttle was easy to find. Lansdowne shopping center is in walking distance. Rooms are clean and friendly staff.

10

James

Nov 2, 2025

·

Stayed 1 night

Location is good, close to airport and many high ranked restaurants on the same street.

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Dining

On-site dining is limited and inconsistent: several guests found the breakfast basic or poor and noted limited hours or stock. A few reviews were positive about dinner or the paid breakfast.

Related guest reviews

8

Lauren

Jul 19, 2025

·

Stayed 7 nights

fyi parking is an extra $10 a day. breakfast is $20 per person which is optional but it wasn’t very good. location is great area and very safe with a mall, mcdonald’s and laundromat in walking distance. after a couple days into our stay, the AC wasn’t working and you have to schedule housekeeping. airport shuttle was offered and convenient but don’t think i would stay here again personally but still enjoyed my time :))

8

Jack

Jul 8, 2025

·

Stayed 2 nights

Pricey for what you get. Expensive breakfast for what one gets. Room is spacious.

8

Kent

Oct 24, 2025

·

Stayed 1 night

Booked for proximity to airport and free hotel shuttle, waited curbside 60mins for van to arrive; requested quiet room location due to early departure, but received room…next to elevator; similarly, booked for on site restaurant…notification that food service was not available arrived a few days before trip departure.

6

David

Jul 1, 2025

·

Stayed 1 night

The hotel was fine. The bed was comfortable and bathroom facilities really nice. Breafast was just horrible and staff were not helpful. Breakfast was a buffet style but it was a mess. Very low quality and unhelpful staff.

8

Elisabeth

Aug 15, 2025

·

Stayed 2 nights

We spent 2 nights at this Hotel, upon receipt at Vancouver airport. Though ordered twice, we waited 50 minutes for shuttle bus, which did not come. Finally took taxi. Room very nice, exremely comfortable beds! Great. However, restaurant is horrible. No beer available, food we ordered, not available, though mentioned on menue. Breakfast and coffee very poor.

10

Rebecca

Jul 16, 2025

·

Stayed 1 night

Rooms could use some cosmetic upgrades but it was clean and comfortable. Staff was quick, friendly and professional. Very affordable parking and a 10min walk to the skytrain if using transit. Tons of tasty restaurants in easy walking distance. Hotel offers a $20 breakfast buffet which is a good deal.

8

Kathryn

Mar 25, 2025

·

Stayed 1 night

The piano bar lounge was not open on a Saturday evening.

10

Olivia

Oct 27, 2025

·

Stayed 2 nights

Room was great, bathroom floor was a bit dirty but not unsanitary. Breakfast buffet was $20, and was abysmal. I showed up late, so options were slim, but what did get was stale. Would still stay again

8

Victor

May 9, 2025

·

Stayed 3 nights

Amazing location with many dining options in the area with many restaurants within an easy walk. Pros: so many dining options, walkable area, mall across the street, safe, bus stop nearby, train service nearby, gym with free weights, continental breakfast included Cons: basic continental breakfast, no onsite pool, only free weights in gym, hallways could use some more vacuuming and cleaning, slow service in cleaning up breakfast area

8

gail

Nov 3, 2025

·

Stayed 1 night

We waited at the airport for almost an hour for the shuttle which didn't start us out very good. The girl at the desk during check in was not overly friendly at all. The room was clean and nice as was the public areas. The Restarant was very good for a quiet dinner.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$93
February	$98
March	$106
April	$119
May	$187
June	$257
July	$224
August	$214
September	$181
October	$128
November	$93
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $380	19 $348
20 $225	21 $193	22 $199	23 $204	24 $208	25 $242	26 $296
27 $167	28 $180	29 $170	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
				1 $158	2 $243	3 $215
4 $159	5 $151	6 $158	7 $158	8 $163	9 $180	10 $174
11 $136	12 $128	13 $138	14 $164	15 $152	16 $183	17 $183
18 $138	19 $135	20 $164	21 $160	22 $138	23 $150	24 $150
25 $138	26 $118	27 $121	28 $131	29 $132	30 $131	31 $131

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Room, 1 King Bed

Standard Room, 2 Double Beds

Deluxe King

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Park Hotel Vancouver Airport, an Ascend Collection Hotel

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