Harborside Suites

Very kind staff. Clean and beautiful place

Staff was very accommodating. No issues and we loved the EV charger on site!

I’m so upset words cannot express. I tried battling with Expedia about the terrible conditions of the property and being told I would lose the money I had paid. There were no other rooms on the cape available at that short notice for us to move to so we were stuck. Everyday got worse, third day they stopped collecting the towels and garbage and when I walked the garbage to the house keeping room I was told to bring it to the property dumpster. Not my job or what I was paying for. Upon further inspection, I found out they charge a weekly rate for people for what they were charging me a nightly rate yet I was getting no services. The room was filthy full of fleas, and then on the last two nights we realized there were roaches we took photographic documentation of everything, and I am going to be going to a lawyer in the future to proceed because my family deserves their money back. Needless to say, I will not be using Expedia any longer after being a customer for 10+ years and them not having my back or my family‘s back. Horrible service, horrible hotel, horrible experience!

The only thing this hotel had going for it was its location. The photos shown on Expedia did not live up to what my accommodations were. No housekeeping. When you needed towels you were told at check in to bring your used towels to the front office to receive clean ones. The front desk opened at 9:00 am and even then you had to text them if you needed anything or when you checked out. The place is under construction and by the quality of the work they are doing it themselves. The room I had certainly was not one that was renovated. The grounds had trash and debris everywhere. The room was sparsely furnished and what was in my room must have come from thrift stores. I will not recommend this place to anyone or stay there again.

Positives: Location, friendly staff, clean and large rooms, comfortable (but small) beds, great shower water pressure, bigger refrigerator and microwave, dishwasher, hot plate, kitchen sink and large breakfast bar, A/C worked great! Negatives: Pool under renovations, grounds are dirty, no housekeeping (must change your own garbage and exchange dirty towels for clean ones), uncomfortable seating in living room area