Ramada Encore by Wyndham Istanbul Avcilar

Rooms large! Breakfast amazing … amazing ocean views All meals ordered great except one Bedding not great Most staff very helpful Rooms very warm… staff says they couldnt change temp as its set for whole building… i opened the window that helped cool down Hotel next to busy highway Close to Pelican mall for shopping

My fiancé is Turkish, and because she has a Turkish passport, they refused her entry into the hotel. I had advised the manager at check-in, that we would be back, because I had to go pick up the passport, so I had forgotten at the Sheraton hotel the night before, and then also to pick up my fiancé, who arrived later than I did. Just to be denied entry onto the property. The representative was very disrespectful, very rude, had a very strong voice, almost like he was trying to fight. We eventually left the property. They kept talking about that my guests name was not specified. But who literally puts both names on the reservation. You only put the main Guest, and then at checking you do the rest. Very disgusting service at this hotel.

Air conditioning is out of order on checking in on October 27. Informed Responsible Reception with no luck and spent the night with no sleep. The second day A/C was repaired. Again on Oct 29 “right now after mid night“ A/C Out of Order” Informed them many times with no luck to repair the A/C nor able to change the room. This thing never happened with me .

I reserved a night at this hotel. Unfortunately I tested positive for COVID so I reached out to the hotel about 1 hour after the cancellation window ended. I never even received a response.

very bad experience