Plagoo Holiday Hotel

Amazing place, amazing service, amazing stuff. You can feels like your momma care about you. If is there some problem- there is no problem If i can give 10 stars - i will be happy to do that , clean place, comfortable, for family’s with kids you can relax and be sure that your kid is like home… in this hotel, children can feel the reality of a childhood. running late into the night, being without parental supervision with lots of activities and socializing with other children. quiet place without the noise of neighbors, excellent for families and people who want to enjoy silence. breakfast is excellent. once said without complaint

Good value and a quiet location. Issue with the shower and tap pressure. Showere was sorted straight away but bathroom tap had no cold water pressure. Apart from that a good overall stay.

The Plagoo Hotel was a terrible Bali hotel and experience. I got to the hotel at 4 in the morning (after an exhausting long flight), just to find the room in bad condition with cockroaches in the shower ( and I took a picture of this ). I did not even stay that night, I booked out and stayed at another hotel . Over the next number of days , both myself, my father and Expedia tried to get reimbursed for the booking ( 16 nights) . At the very least I should have received 14 nights cancellation reimbursement ( based on their cancellation regulations) instead no-one answered the phones or responded to emails. When they finally got back to Expedia (3 weeks late) they claimed that the request was refused because it was too late ( when we had tried to get a hold of someone at the hotel for days , probably 20 or more call attempts & emails). I strongly suggest to never use this hotel for your booking. Please beware.