WoodSpring Suites Gurnee - Chicago
$81
/ night
Avg. for November
Prices for WoodSpring Suites Gurnee - Chicago
Select dates to see prices and availability
$81
/ night
Avg. for November
Monthly average prices
Nightly prices at WoodSpring Suites Gurnee - Chicago average $68 in March, the cheapest month, and $89 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $68 |
| February | $72 |
| March | $68 |
| April | $75 |
| May | $85 |
| June | $78 |
| July | $89 |
| August | $87 |
| September | $77 |
| October | $84 |
| November | $81 |
| December | $74 |
J
F
M
A
M
J
J
A
S
O
Nov · $81
N
D
Most expensive: July (~$89)
Cheapest: March (~$68)
About this property
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Business amenities
Featured amenities include laundry facilities, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 114 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and desk chairs.
Location
Located in Gurnee, WoodSpring Suites Gurnee - Chicago is in the entertainment district, within a 10-minute drive of Gurnee Mills and Six Flags Great America. This hotel is 6.5 mi (10.4 km) from Genesee Theater and 7 mi (11.2 km) from Lake Michigan.
What's nearby
Great Wolf Lodge Water Park(0.9 miles)
Six Flags Great America(1.2 miles)
Gurnee Mills(2.8 miles)
Launch Family Entertainment(2.5 miles)
Gold Pyramid House(3 miles)
The Temporary by American Place(4.5 miles)
The People's Choice Family Fun Center(4.6 miles)
American Place Casino(4.8 miles)
Bowlero Waukegan(5.2 miles)
College of Lake County(5.8 miles)
Encore Events North Shore(6 miles)
Visual Arts Center(6.1 miles)
University Center of Lake County(6.2 miles)
Genesee Theater(6.5 miles)
Three Brothers Theatre(6.5 miles)
Kenosha, WI (ENW-Kenosha Regional)(17.5 miles)
Chicago, IL (PWK-Chicago Executive)(24.1 miles)
Chicago O'Hare Intl. Airport (ORD)(33.1 miles)
Parking
Free Wi-Fi
Non-Smoking Rooms
Designated Smoking Area
Vending Machines
Free Parking
Location
5742 Northridge Drive, Gurnee, Illinois, United States of America
Great Wolf Lodge Water Park (0.9 miles)
Six Flags Great America (1.2 miles)
Gurnee Mills (2.8 miles)
Launch Family Entertainment (2.5 miles)
Gold Pyramid House (3 miles)
The Temporary by American Place (4.5 miles)
Guest reviews of WoodSpring Suites Gurnee - Chicago
6.8
Pleasant
Based on 310 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of WoodSpring Suites Gurnee - Chicago describe a budget extended-stay property with frequent issues around cleanliness, pests, and unreliable operations, while a smaller number of guests highlight friendly staff, quiet rooms, and practical in-room kitchens for longer stays.
Read moreWas this helpful?
What guests think
Reviews of WoodSpring Suites Gurnee - Chicago describe a budget extended-stay property with frequent issues around cleanliness, pests, and unreliable operations, while a smaller number of guests highlight friendly staff, quiet rooms, and practical in-room kitchens for longer stays.
Many report overbooking, long waits or locked front doors at check-in, and inconsistent or unresponsive service. Several mention loitering and late-night noise, with thin walls or nearby highway traffic affecting rest. Some appreciated the convenient location and on-site laundry, though machine reliability varied. Expect a no-frills stay with significant variability in experience.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site laundry is available, though several note inconsistent washer and dryer performance; few other facilities are discussed.
Related guest reviews
8
Sandra
Jul 6, 2024
·
Stayed 1 night
Safety needing the key card to get in the property is a plus
Safety needing the key card to get in the property is a plus
4
Nicole
Nov 14, 2024
·
Stayed 1 night
The staff was really lazy. I called as I needed new towels for my second night and after hugging and puffing Daniel rudely stated "they\'ll be at the front desk for you". There was literally no one at the front desk one of the nights (before 7pm) as well. The shower only got up to slightly warm (at the max) which made for a freezing departure from the bathroom even when the temp of the room was 88 degrees in preparation for freezing bathing. The property is lovely but everything else about this hotel screams bare... No cups in the room, no soaps, broken beverage dispensary in the lobby, limited towels, etc.. it is way to expensive per night for the amenities (or lack there of) that it offers.
The staff was really lazy. I called as I needed new towels for my second night and after hugging and puffing Daniel rudely stated "they\'ll be at the front desk for you". There was literally no one at the front desk one of the nights (before 7pm) as well. The shower only got up to slightly warm (at the max) which made for a freezing departure from the bathroom even when the temp of the room was 88 degrees in preparation for freezing bathing. The property is lovely but everything else about this hotel screams bare... No cups in the room, no soaps, broken beverage dispensary in the lobby, limited towels, etc.. it is way to expensive per night for the amenities (or lack there of) that it offers.
6
LaSondra
Jun 3, 2024
·
Stayed 7 nights
This hotel is like living in a apartment complex. EVERYONE that works at the front desk lives there. they ALL stand outside and smoke weed (seen with mt own eyes) one front desk lady is real rude and disrespectful! they are not friendly at all. beds are hard. washer & dryers work when they want to. no housekeeping unless you pay for it. the room is spacious and the small kitchen comes in handy. they offer coffee in the morning but that's all. there is a small gym but no pool or anything for kids to do. the hotel is nice from the outside but living there is another story. I give it a 3 out of 5.
This hotel is like living in a apartment complex. EVERYONE that works at the front desk lives there. they ALL stand outside and smoke weed (seen with mt own eyes) one front desk lady is real rude and disrespectful! they are not friendly at all. beds are hard. washer & dryers work when they want to. no housekeeping unless you pay for it. the room is spacious and the small kitchen comes in handy. they offer coffee in the morning but that's all. there is a small gym but no pool or anything for kids to do. the hotel is nice from the outside but living there is another story. I give it a 3 out of 5.
8
Pamela
Dec 21, 2023
·
Stayed 1 night
There's no ice or trays in kitchen nor ice machine. No hangers for clothes, or coats. The water ddnt get hot.
There's no ice or trays in kitchen nor ice machine. No hangers for clothes, or coats. The water ddnt get hot.
10
stacey
Feb 16, 2024
·
Stayed 1 night
Staff was friendly and helpful, the rooms were very clean and love the availability of cooking options in the rooms. Not just a microwave but a hot burner as well. And I full size refrigerator. Laundry room open 24 hours for convenience
Staff was friendly and helpful, the rooms were very clean and love the availability of cooking options in the rooms. Not just a microwave but a hot burner as well. And I full size refrigerator. Laundry room open 24 hours for convenience
10
Kihe
Jan 9, 2025
·
Stayed 1 night
Nice place to spend a few nights at just with the had tea or coffee in the rooms.
Nice place to spend a few nights at just with the had tea or coffee in the rooms.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring issue, with dirty floors and walls, strong odors, and wear and tear reported. Multiple guests reported pests such as roaches and, in some cases, bed bugs, plus occasional mold.
Related guest reviews
2
Robert
Apr 6, 2024
·
Stayed 1 night
Literally INFESTED with roaches. Not one or 2 but all over! I didn’t see them when I first checked in but I woke up to use the restroom and when I turned on the light they were literally everywhere!! Never ever coming to this hotel again! It should be shut down and fumigated!!!
Literally INFESTED with roaches. Not one or 2 but all over! I didn’t see them when I first checked in but I woke up to use the restroom and when I turned on the light they were literally everywhere!! Never ever coming to this hotel again! It should be shut down and fumigated!!!
2
Jeff
Jul 25, 2024
·
Stayed 1 night
The room was dirty, floor was sticky, the AC did not work well , room was warm
The room was dirty, floor was sticky, the AC did not work well , room was warm
4
Elijah
Jul 26, 2025
·
Stayed 1 night
I would not recommend this hotel. It was cheaper than other local hotels but that showed. The floors of the entire hotel were sticky and gross. I didn’t want to walk around barefoot. I don’t normally check my hotels for bedbugs but I did at this hotel because it felt gross. The bed seemed cheap and old. I definitely would not recommend this hotel.
I would not recommend this hotel. It was cheaper than other local hotels but that showed. The floors of the entire hotel were sticky and gross. I didn’t want to walk around barefoot. I don’t normally check my hotels for bedbugs but I did at this hotel because it felt gross. The bed seemed cheap and old. I definitely would not recommend this hotel.
2
Alayna
Sep 15, 2025
·
Stayed 2 nights
First thing we saw when we got to the room was a cockroach crawl out of the sink. Front desk didn’t apologize and refused a refund.
First thing we saw when we got to the room was a cockroach crawl out of the sink. Front desk didn’t apologize and refused a refund.
6
Allison
Oct 27, 2023
·
Stayed 1 night
The toilet had not been cleaned There was crusty stuff on the wall We have stayed her before with no issues. This time I was very grossed out. It was super late check in so we said f it and went to sleep. However, it was not cleaned at all or well. Enough. :(
The toilet had not been cleaned There was crusty stuff on the wall We have stayed her before with no issues. This time I was very grossed out. It was super late check in so we said f it and went to sleep. However, it was not cleaned at all or well. Enough. :(
2
Gerardo
Dec 1, 2025
·
Stayed 1 night
Upon arriving. Many red flags were seen but I tried to give it a fair chance. Many sketchy people loitering outside the building. Smelled like cigarettes in the air. Upon entering the building the front desk worker was nice. Getting checked in our room had a horrible smell, holes in our walls and holes in our bathroom door. Didnt bother to ask for a different room. Walls were dirty and had mold. I Checked out and went another way.
Upon arriving. Many red flags were seen but I tried to give it a fair chance. Many sketchy people loitering outside the building. Smelled like cigarettes in the air. Upon entering the building the front desk worker was nice. Getting checked in our room had a horrible smell, holes in our walls and holes in our bathroom door. Didnt bother to ask for a different room. Walls were dirty and had mold. I Checked out and went another way.
4
Erica
Jul 26, 2025
·
Stayed 1 night
There was roaches in my room and when I was cooking the alarm went off and I called downstairs to turn it off and it took me 3 times to call before someone answered the phone and they sounded like they were sleep.
There was roaches in my room and when I was cooking the alarm went off and I called downstairs to turn it off and it took me 3 times to call before someone answered the phone and they sounded like they were sleep.
2
Sandra Janine
Aug 18, 2025
·
Stayed 2 nights
The worst hotel I’ve ever been in my life, also there is bed bugs!!! DO NOT SARAH HERE
The worst hotel I’ve ever been in my life, also there is bed bugs!!! DO NOT SARAH HERE
2
Courtney
Oct 27, 2025
·
Stayed 1 night
Mold in the bathroom. When i went to check in at 330 i was unable to because none of the rooms were clean.
Mold in the bathroom. When i went to check in at 330 i was unable to because none of the rooms were clean.
2
Nancy
Sep 20, 2025
·
Stayed 10 nights
Room felt unsanitary. Roaches were in our room. Hallway smelled like dogs, people partying in the parking lot like it’s a club.
Room felt unsanitary. Roaches were in our room. Hallway smelled like dogs, people partying in the parking lot like it’s a club.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are basic with in-room kitchenettes and some find them spacious. Many report thin walls and noise from the highway or neighbors, and beds that feel firm or uncomfortable.
Related guest reviews
2
Monique
Jun 14, 2024
·
Stayed 1 night
I was very disappointed when i got to my room, i worst hotel I've been to in a long time. 1st the bed is not attached to the wall. Never seen that before 2nd the floor was sticking. The 2 pillows we had were flat as ever bed very uncomfortable. Tv had no good picture. And the room had a werid smell. I was very disappointed
I was very disappointed when i got to my room, i worst hotel I've been to in a long time. 1st the bed is not attached to the wall. Never seen that before 2nd the floor was sticking. The 2 pillows we had were flat as ever bed very uncomfortable. Tv had no good picture. And the room had a werid smell. I was very disappointed
6
Neeley
Jul 20, 2025
·
Stayed 1 night
The walls are very thin and you can hear everything from the rooms. It was very loud at night too. Lots of doors slamming.
The walls are very thin and you can hear everything from the rooms. It was very loud at night too. Lots of doors slamming.
6
Juan
Jan 25, 2024
·
Hallway smelled like smoke. Water pressure was not the greatest. Bed was pretty hard as well. Overall the hotel was quiet and the tv was a good size.
Hallway smelled like smoke. Water pressure was not the greatest. Bed was pretty hard as well. Overall the hotel was quiet and the tv was a good size.
6
LaSondra
Jun 3, 2024
·
Stayed 7 nights
This hotel is like living in a apartment complex. EVERYONE that works at the front desk lives there. they ALL stand outside and smoke weed (seen with mt own eyes) one front desk lady is real rude and disrespectful! they are not friendly at all. beds are hard. washer & dryers work when they want to. no housekeeping unless you pay for it. the room is spacious and the small kitchen comes in handy. they offer coffee in the morning but that's all. there is a small gym but no pool or anything for kids to do. the hotel is nice from the outside but living there is another story. I give it a 3 out of 5.
This hotel is like living in a apartment complex. EVERYONE that works at the front desk lives there. they ALL stand outside and smoke weed (seen with mt own eyes) one front desk lady is real rude and disrespectful! they are not friendly at all. beds are hard. washer & dryers work when they want to. no housekeeping unless you pay for it. the room is spacious and the small kitchen comes in handy. they offer coffee in the morning but that's all. there is a small gym but no pool or anything for kids to do. the hotel is nice from the outside but living there is another story. I give it a 3 out of 5.
2
Ewa
Aug 11, 2024
·
Stayed 1 night
This property has people living there full time, almost like a weekly/monthly rental apartment. The walls are paper thin, I listened for over 2 hours (1am-3am) a couple screaming and fighting with one another. It was absolutely awful (they were in room 305). No staff were there in the morning so I wasn’t able to talk to anyone. If you’re running it like a rental apt don’t have hotel guests there!
This property has people living there full time, almost like a weekly/monthly rental apartment. The walls are paper thin, I listened for over 2 hours (1am-3am) a couple screaming and fighting with one another. It was absolutely awful (they were in room 305). No staff were there in the morning so I wasn’t able to talk to anyone. If you’re running it like a rental apt don’t have hotel guests there!
10
stacey
Feb 16, 2024
·
Stayed 1 night
Staff was friendly and helpful, the rooms were very clean and love the availability of cooking options in the rooms. Not just a microwave but a hot burner as well. And I full size refrigerator. Laundry room open 24 hours for convenience
Staff was friendly and helpful, the rooms were very clean and love the availability of cooking options in the rooms. Not just a microwave but a hot burner as well. And I full size refrigerator. Laundry room open 24 hours for convenience
2
Larry
Oct 23, 2023
·
Stayed 1 night
By far, this was the single worst Hotel's experience I have had over a lot of years. The staff was not pleasant or helpful, the room was clean but sparse, the mattress uncomfortable and the toilet, was in need of flushing. I cannot recommend this place for anything but a makeover. Granted, everyone has a bad day once in a while, it was a nasty rainy evening, and a busy housekeeper might overlook one thing and I know how to flush but a tired traveler does not need such an experience.
By far, this was the single worst Hotel's experience I have had over a lot of years. The staff was not pleasant or helpful, the room was clean but sparse, the mattress uncomfortable and the toilet, was in need of flushing. I cannot recommend this place for anything but a makeover. Granted, everyone has a bad day once in a while, it was a nasty rainy evening, and a busy housekeeper might overlook one thing and I know how to flush but a tired traveler does not need such an experience.
4
mark
Aug 9, 2024
·
Stayed 1 night
Could not sleep all nite, 94 expressway is very near & noisy all nite. Plus the bldg back door near to my room, with people coming & going, very loud. Instead of hardwood floors, they need carpet as a noise suppressor.
Could not sleep all nite, 94 expressway is very near & noisy all nite. Plus the bldg back door near to my room, with people coming & going, very loud. Instead of hardwood floors, they need carpet as a noise suppressor.
10
Jason
May 24, 2024
·
Stayed 4 nights
Clean and Spacious
Clean and Spacious
8
Patrick
May 27, 2024
·
Stayed 1 night
Hard to sleep kids in next room we’re kicking the wall
Hard to sleep kids in next room we’re kicking the wall
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is frequently criticized for overbooking, long waits or unavailable staff at check-in, poor communication, and rude responses, with some guests turned away. A smaller number praise friendly staff and prompt maintenance.
Related guest reviews
2
Marilyn
Oct 13, 2025
·
Stayed 1 night
I booked this stay online and paid for it in advance. When I got to the hotel they told me that they did not have a room for me because they had overbooked their hotel and then the front desk personnel lied to me and said that they didn’t take the payment, which was not true. I had to call. And get the charge reversed off my credit card through your company. I am going to call the corporate office of this hotel and make a report as well.
I booked this stay online and paid for it in advance. When I got to the hotel they told me that they did not have a room for me because they had overbooked their hotel and then the front desk personnel lied to me and said that they didn’t take the payment, which was not true. I had to call. And get the charge reversed off my credit card through your company. I am going to call the corporate office of this hotel and make a report as well.
2
Dennis anthony
Jul 13, 2025
·
Stayed 1 night
They cancel my room, they told me were very sorry. 2 hours before check in time …
They cancel my room, they told me were very sorry. 2 hours before check in time …
2
Favi
Aug 3, 2025
·
Stayed 1 night
Showed up to check in and was informed they overbooked the hotel and they did not have a room for me. They also failed to find me a replacement hotel room for the night.
Showed up to check in and was informed they overbooked the hotel and they did not have a room for me. They also failed to find me a replacement hotel room for the night.
2
Thabani
Aug 9, 2025
·
Stayed 2 nights
There was no one at Th check in desk when I arrived. When I called the next day to see how something can be worked out the person on the phone was very rude
There was no one at Th check in desk when I arrived. When I called the next day to see how something can be worked out the person on the phone was very rude
2
Taylor
Oct 27, 2025
·
Stayed 1 night
No words- the hotels should be ashamed. To the young man at the desk, I’m sorry that they’re working you to the BONE they way they are. I never even stayed at the hotel bc I was so put off by it. I just requested a refund. Kids in the lobby running rampant and making a mess. Like screaming profanities, trash everywhere. We waited HOURS for a room and never got one. At midnight we went to a different hotel because we were tired of waiting. Naked crackheads around the property, tweakers in the hallways and the main doors don’t lock? No thank you. Nasty, unsafe, understaffed. Do with that as you will.
No words- the hotels should be ashamed. To the young man at the desk, I’m sorry that they’re working you to the BONE they way they are. I never even stayed at the hotel bc I was so put off by it. I just requested a refund. Kids in the lobby running rampant and making a mess. Like screaming profanities, trash everywhere. We waited HOURS for a room and never got one. At midnight we went to a different hotel because we were tired of waiting. Naked crackheads around the property, tweakers in the hallways and the main doors don’t lock? No thank you. Nasty, unsafe, understaffed. Do with that as you will.
2
Gabriel
Aug 5, 2025
·
Stayed 1 night
When we tried checking in late the doors were locked and no one was at the front desk. Called the after hours number 4 times over the course of a 1/2 hour and no answer but could hear the phone ringing behind the desk so had to find another hotel on a Saturday night at 11:00, Called the hotel the next day and talked to the “GM” he wouldn’t even give me his name (to be fair I would be too embarrassed as a manager to admit my name also after this customer service) Got a refund after talking with Expedia but WOW never dealt with such a poorly run hotel!!!
When we tried checking in late the doors were locked and no one was at the front desk. Called the after hours number 4 times over the course of a 1/2 hour and no answer but could hear the phone ringing behind the desk so had to find another hotel on a Saturday night at 11:00, Called the hotel the next day and talked to the “GM” he wouldn’t even give me his name (to be fair I would be too embarrassed as a manager to admit my name also after this customer service) Got a refund after talking with Expedia but WOW never dealt with such a poorly run hotel!!!
2
Autumn
Aug 31, 2025
·
Stayed 2 nights
We waited 15 mins just for somebody to get to the desk and when came somebody finally came to desk we didn’t get no welcome just for the name and gave us our keys and told us room number. There was no carts available for the elderly waiting behind us. When returning to desk after unpacking 3 employees sit at the table arguing with somebody elderly over where one of them were. The whole place smelled really bad. You also have a group of people who apparently live here which is fine but not when you are letting 3 kids run out the parking lot throwing rocks at others hotels room windows til 11 pm at night. When going to leave at 8:30 the next morning you have an employee who is cleaning the lobby/mopping and getting mad and shaking his head at people when they are trying to walk through to leave.
We waited 15 mins just for somebody to get to the desk and when came somebody finally came to desk we didn’t get no welcome just for the name and gave us our keys and told us room number. There was no carts available for the elderly waiting behind us. When returning to desk after unpacking 3 employees sit at the table arguing with somebody elderly over where one of them were. The whole place smelled really bad. You also have a group of people who apparently live here which is fine but not when you are letting 3 kids run out the parking lot throwing rocks at others hotels room windows til 11 pm at night. When going to leave at 8:30 the next morning you have an employee who is cleaning the lobby/mopping and getting mad and shaking his head at people when they are trying to walk through to leave.
2
Demetrius
Aug 3, 2025
·
Stayed 1 night
They gave my room to someone else after I drove 3 hrs away with no warning
They gave my room to someone else after I drove 3 hrs away with no warning
2
Dee
Nov 22, 2023
·
Terrible staff . Terrible hotel . They have Charged my card and tooken out my money for a night I didn’t stay . Was told rooms were booked for the night (not available) and the hotel still took out what wasn’t there’s and I still haven’t received my money back !
Terrible staff . Terrible hotel . They have Charged my card and tooken out my money for a night I didn’t stay . Was told rooms were booked for the night (not available) and the hotel still took out what wasn’t there’s and I still haven’t received my money back !
2
Celean
Aug 22, 2025
·
Stayed 1 night
I received a call while at the airport saying they had overbooked and I had to find somewhere else to stay. Poor customer service
I received a call while at the airport saying they had overbooked and I had to find somewhere else to stay. Poor customer service
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Convenient to shops and the highway for some, but multiple reviews note loitering around the property and noise from nearby traffic.
Related guest reviews
6
Kerry
Jul 29, 2024
·
Stayed 2 nights
While the shower and bed linens appeared to be clean, the floor was very dirty and should have been mopped / deep cleaned. There were also people hanging outside of the hotel (some sitting in folding chairs) that did not appear to have rooms. We got the impression that these people may be engaging in illegal activities.
While the shower and bed linens appeared to be clean, the floor was very dirty and should have been mopped / deep cleaned. There were also people hanging outside of the hotel (some sitting in folding chairs) that did not appear to have rooms. We got the impression that these people may be engaging in illegal activities.
6
Juan
Jan 25, 2024
·
Hallway smelled like smoke. Water pressure was not the greatest. Bed was pretty hard as well. Overall the hotel was quiet and the tv was a good size.
Hallway smelled like smoke. Water pressure was not the greatest. Bed was pretty hard as well. Overall the hotel was quiet and the tv was a good size.
6
JOHN
Aug 2, 2025
·
Stayed 1 night
Lots of monthly rental - low income housing in this hotel
Lots of monthly rental - low income housing in this hotel
10
Deandra
Sep 25, 2023
·
Stayed 1 night
Perfect tucked away in a corner right off the highway but you couldn't hear the traffic
Perfect tucked away in a corner right off the highway but you couldn't hear the traffic
2
Vivian
Sep 29, 2025
·
Stayed 2 nights
Hello, yes there was shops nearby and excellent location. Woodsprings suites , we checked in . Went to the room there Roaches crawling, so receptionist says she will talk to her manager, she called him on phone. Sherman Thomas , manager was very careless about situation . Evicted us from there because I took a picture or video of Roaches
Hello, yes there was shops nearby and excellent location. Woodsprings suites , we checked in . Went to the room there Roaches crawling, so receptionist says she will talk to her manager, she called him on phone. Sherman Thomas , manager was very careless about situation . Evicted us from there because I took a picture or video of Roaches
6
Shalieshia
Sep 24, 2023
·
Stayed 2 nights
The way the hotel looks onlins vs how it looks in person is very different. It served its purpose for a 2 day stay but it wouldnt be a second stay for me while visiting Chicago.
The way the hotel looks onlins vs how it looks in person is very different. It served its purpose for a 2 day stay but it wouldnt be a second stay for me while visiting Chicago.
2
Gerardo
Dec 1, 2025
·
Stayed 1 night
Upon arriving. Many red flags were seen but I tried to give it a fair chance. Many sketchy people loitering outside the building. Smelled like cigarettes in the air. Upon entering the building the front desk worker was nice. Getting checked in our room had a horrible smell, holes in our walls and holes in our bathroom door. Didnt bother to ask for a different room. Walls were dirty and had mold. I Checked out and went another way.
Upon arriving. Many red flags were seen but I tried to give it a fair chance. Many sketchy people loitering outside the building. Smelled like cigarettes in the air. Upon entering the building the front desk worker was nice. Getting checked in our room had a horrible smell, holes in our walls and holes in our bathroom door. Didnt bother to ask for a different room. Walls were dirty and had mold. I Checked out and went another way.
2
Perris
Oct 9, 2023
·
Stayed 4 nights
It's giving The Hills Have Eyes. This place completely gave me the creeps. Not so clean hallways, dogs everywhere one even pounced on my toddler, walls are paper thin, wifi is complete trash, people smoking, drinking, & partying right outside of the doors, and management was super strange. It's filled with a bunch of homeless people & they seemed to have formed a community w/ management included. Libertyville one is much better!
It's giving The Hills Have Eyes. This place completely gave me the creeps. Not so clean hallways, dogs everywhere one even pounced on my toddler, walls are paper thin, wifi is complete trash, people smoking, drinking, & partying right outside of the doors, and management was super strange. It's filled with a bunch of homeless people & they seemed to have formed a community w/ management included. Libertyville one is much better!
4
mark
Aug 9, 2024
·
Stayed 1 night
Could not sleep all nite, 94 expressway is very near & noisy all nite. Plus the bldg back door near to my room, with people coming & going, very loud. Instead of hardwood floors, they need carpet as a noise suppressor.
Could not sleep all nite, 94 expressway is very near & noisy all nite. Plus the bldg back door near to my room, with people coming & going, very loud. Instead of hardwood floors, they need carpet as a noise suppressor.
2
Nancy
Sep 20, 2025
·
Stayed 10 nights
Room felt unsanitary. Roaches were in our room. Hallway smelled like dogs, people partying in the parking lot like it’s a club.
Room felt unsanitary. Roaches were in our room. Hallway smelled like dogs, people partying in the parking lot like it’s a club.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
4
Nicole
Nov 14, 2024
·
Stayed 1 night
The staff was really lazy. I called as I needed new towels for my second night and after hugging and puffing Daniel rudely stated "they\'ll be at the front desk for you". There was literally no one at the front desk one of the nights (before 7pm) as well. The shower only got up to slightly warm (at the max) which made for a freezing departure from the bathroom even when the temp of the room was 88 degrees in preparation for freezing bathing. The property is lovely but everything else about this hotel screams bare... No cups in the room, no soaps, broken beverage dispensary in the lobby, limited towels, etc.. it is way to expensive per night for the amenities (or lack there of) that it offers.
The staff was really lazy. I called as I needed new towels for my second night and after hugging and puffing Daniel rudely stated "they\'ll be at the front desk for you". There was literally no one at the front desk one of the nights (before 7pm) as well. The shower only got up to slightly warm (at the max) which made for a freezing departure from the bathroom even when the temp of the room was 88 degrees in preparation for freezing bathing. The property is lovely but everything else about this hotel screams bare... No cups in the room, no soaps, broken beverage dispensary in the lobby, limited towels, etc.. it is way to expensive per night for the amenities (or lack there of) that it offers.
6
LaSondra
Jun 3, 2024
·
Stayed 7 nights
This hotel is like living in a apartment complex. EVERYONE that works at the front desk lives there. they ALL stand outside and smoke weed (seen with mt own eyes) one front desk lady is real rude and disrespectful! they are not friendly at all. beds are hard. washer & dryers work when they want to. no housekeeping unless you pay for it. the room is spacious and the small kitchen comes in handy. they offer coffee in the morning but that's all. there is a small gym but no pool or anything for kids to do. the hotel is nice from the outside but living there is another story. I give it a 3 out of 5.
This hotel is like living in a apartment complex. EVERYONE that works at the front desk lives there. they ALL stand outside and smoke weed (seen with mt own eyes) one front desk lady is real rude and disrespectful! they are not friendly at all. beds are hard. washer & dryers work when they want to. no housekeeping unless you pay for it. the room is spacious and the small kitchen comes in handy. they offer coffee in the morning but that's all. there is a small gym but no pool or anything for kids to do. the hotel is nice from the outside but living there is another story. I give it a 3 out of 5.
Was this helpful?
AI-generated summary based on recent guest reviews
10
carlton
3 weeks ago
·
Stayed 3 nights
Wasn’t bad at all.. lots of restaurants and shopping nearby
Wasn’t bad at all.. lots of restaurants and shopping nearby
2
Rhonda
3 weeks ago
·
Stayed 1 night
Horrible! Dirty! Go elsewhere!
Horrible! Dirty! Go elsewhere!
4
Cortney
Sep 26, 2026
·
Stayed 3 nights
3 people only 2 towels-staff ok- would not stay again
3 people only 2 towels-staff ok- would not stay again
6
Mark
Sep 19, 2026
·
Stayed 1 night
I checked in at the p m and my keys didn’t work until3 am the next day. My wife and I had to coordinate leaving the room because we didn’t have any operating keys.
I checked in at the p m and my keys didn’t work until3 am the next day. My wife and I had to coordinate leaving the room because we didn’t have any operating keys.
8
Jonathan
Sep 9, 2026
·
Stayed 2 nights
The hotel was clean and comfortable. There was nothing wrong with the hotel itself. But the management of this hotel was a whole different story. First, you need to be aware that there is only front desk staff from 9A-10P, anything out of those hours you need to call someone to help. Secondly, the machine that makes their room door cards was off time (t was set to UTC), which means if you checked in after 9P then it wouldn't issue you are card for that day as the computer thought it was the next day. (front desk clerk knew this but didn't know how to fix it)> Thirdly, management did not have enough cleaning staff, and knew they were understaffed, and did not have enough clean rooms to accommodate that night's reservations. So people got turned away that had made reservations. The staff did what they could with the tools that they had, but management gave them no tools.
The hotel was clean and comfortable. There was nothing wrong with the hotel itself. But the management of this hotel was a whole different story. First, you need to be aware that there is only front desk staff from 9A-10P, anything out of those hours you need to call someone to help. Secondly, the machine that makes their room door cards was off time (t was set to UTC), which means if you checked in after 9P then it wouldn't issue you are card for that day as the computer thought it was the next day. (front desk clerk knew this but didn't know how to fix it)> Thirdly, management did not have enough cleaning staff, and knew they were understaffed, and did not have enough clean rooms to accommodate that night's reservations. So people got turned away that had made reservations. The staff did what they could with the tools that they had, but management gave them no tools.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: NO DATA
- 2026-11-01: 72.748806583786USD
- 2026-11-02: 73.55880338058472USD
- 2026-11-03: 73.51626011390687USD
- 2026-11-04: 73.73392373619079USD
- 2026-11-05: 73.73392373619079USD
- 2026-11-06: 76.83036264457702USD
- 2026-11-07: 73.73392373619079USD
- 2026-11-08: 72.794810389328USD
- 2026-11-09: 73.51626011390687USD
- 2026-11-10: 73.56960367965698USD
- 2026-11-11: 73.84278118095398USD
- 2026-11-12: 73.77021239929199USD
- 2026-11-13: 74.76204556045532USD
- 2026-11-14: 74.88299352989196USD
- 2026-11-15: 73.51626011390687USD
- 2026-11-16: 73.75320021934509USD
- 2026-11-17: 73.84278118095398USD
- 2026-11-18: 73.84278118095398USD
- 2026-11-19: 73.84278118095398USD
- 2026-11-20: 73.55880338058472USD
- 2026-11-21: 73.31058448181152USD
- 2026-11-22: 73.75320021934509USD
- 2026-11-23: 67.27006009273529USD
- 2026-11-24: 67.76374654827119USD
- 2026-11-25: 73.75320021934509USD
- 2026-11-26: 73.75320021934509USD
- 2026-11-27: 75.92400052108765USD
- 2026-11-28: 74.94119893913269USD
- 2026-11-29: 73.84278118095398USD
- 2026-11-30: 73.87200350914001USD
- 2026-12-01: 63.49320234279632USD
- 2026-12-02: 65.24279952526092USD
- 2026-12-03: 63.49320234279632USD
- 2026-12-04: 70.72215695095062USD
- 2026-12-05: 72.10079718399048USD
- 2026-12-06: 63.501165854454044USD
- 2026-12-07: 63.501165854454044USD
- 2026-12-08: 63.49320234279632USD
- 2026-12-09: 63.64440225753784USD
- 2026-12-10: 63.49320234279632USD
- 2026-12-11: 71.51760239543914USD
- 2026-12-12: 71.85240739440918USD
- 2026-12-13: 63.34200242805481USD
- 2026-12-14: 63.34200242805481USD
- 2026-12-15: 63.49320234279632USD
- 2026-12-16: 63.501165854454044USD
- 2026-12-17: 63.34200242805481USD
- 2026-12-18: 70.84800094203949USD
- 2026-12-19: 72.75419818878174USD
- 2026-12-20: 63.34200242805481USD
- 2026-12-21: 63.08992139701843USD
- 2026-12-22: 63.64440225753784USD
- 2026-12-23: 63.936001787948605USD
- 2026-12-24: 63.501165854454044USD
- 2026-12-25: 70.72215695095062USD
- 2026-12-26: 73.13760026130676USD
- 2026-12-27: 63.49320234279632USD
- 2026-12-28: 63.34200242805481USD
- 2026-12-29: 63.936001787948605USD
- 2026-12-30: 63.64440225753784USD
- 2026-12-31: 63.59040503444672USD
The front desk is open daily from 9:00 AM - 10:00 PM. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet deposit: USD 50 per stay
- Pet fee: USD 5 per pet, per night
- Service animals are exempt from fees
- Towels fee: USD 10.99 per person, per week (or guests may bring their own)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Free Wi-Fi
Non-Smoking Rooms
Designated Smoking Area
Vending Machines
Free Parking
General
Non-Smoking Rooms
Vending Machines
Wheelchair Accessible (Limited)
Activities
Fitness Center (nearby)
Services
Designated Smoking Area
Parking
Parking
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi