Marriott should be embarrassed to have this hotel under their portfolio. Checked in late (around 9:30-10pm) and was extremely tired. I was told the elevators were not working so it was my choice to stay on the bottom floor. My mistake. I was woken around 12-12:30am with loud banging on the walls. Eventually called reception, the employee who was working had then walked over to my room (#136), I met her at the door where she could clearly hear the noise. I guess she couldn't figure out where the banging was coming from and let it be. Another half hour or so went by and this banging was still happening. I called again and she basically said she didn't know where the noise was coming from and offered me another room. After being awake for an hour at this point, I took the other room because I needed sleep! So packed up all my stuff around 1-1:30am and headed to the front desk to pick up the key for the new room. The receptionist was extremely infrantilizing after I went the wrong way heading to room 115 and she had to give me directions a second time. My fault for not being awake at 1:30am and unannoyed have to switch rooms in the middle of the night. Besides that, which isn't really anyone's fault, I get into the second room and the floor was just as dirty as the first room. I thought maybe it was an oversight with dirt and crumbs. I also had to put a towel on the floor in front of the toilet because it looked like dried pee on the floor. Room 115 was just as dirty.
Marriott should be embarrassed to have this hotel under their portfolio. Checked in late (around 9:30-10pm) and was extremely tired. I was told the elevators were not working so it was my choice to stay on the bottom floor. My mistake. I was woken around 12-12:30am with loud banging on the walls. Eventually called reception, the employee who was working had then walked over to my room (#136), I met her at the door where she could clearly hear the noise. I guess she couldn't figure out where the banging was coming from and let it be. Another half hour or so went by and this banging was still happening. I called again and she basically said she didn't know where the noise was coming from and offered me another room. After being awake for an hour at this point, I took the other room because I needed sleep! So packed up all my stuff around 1-1:30am and headed to the front desk to pick up the key for the new room. The receptionist was extremely infrantilizing after I went the wrong way heading to room 115 and she had to give me directions a second time. My fault for not being awake at 1:30am and unannoyed have to switch rooms in the middle of the night. Besides that, which isn't really anyone's fault, I get into the second room and the floor was just as dirty as the first room. I thought maybe it was an oversight with dirt and crumbs. I also had to put a towel on the floor in front of the toilet because it looked like dried pee on the floor. Room 115 was just as dirty.
