JW Marriott, Anaheim Resort

Very friendly and pleasant staff.

Everything was good. The hotel seemed to be short stuffed at evening- considering its peak spring break season for a five star hotel. Should have done better. Our room lock ran out of battery during our stay and it took us 45 mins to get back in-numerous try. And I see it happened to our guests too.

Our four-night family stay at the JW Marriott Anaheim could have been so much better than it was. We stayed in a premium theme park view room. Pros: - Nicely renovated room that wasn't big, but fine given we were mostly in Disneyland. - Our second room was very clean. - Good view out to the parks in the distance. - The hotel common areas are spacious, attractive, and stylish. - Most of the staff were friendly and helpful. - Good-sized well-appointed pool area. Cons: - Avoid the premium rooms on the 9th floor, or at least room 937. We had the executive lounge directly above us, and the scraping of chairs was awful. We moved rooms to a lower floor the next morning. No recognition of what we experienced was given until I specifically requested some sort of compensation. - There was only one staff member in the reception at peak check-in time, which meant for a slow process. At some other times there were two or three staff. - When I asked about the rooftop bar (Parkestry) at check-in, we were advised that it was closed. Long story short, we would have stayed at the Westin instead had we known. - At peaks times, it was impossible to get a guest services or room service person on the phone. - The pool is shaded in the afternoon. That may be fine in mid-summer, but made for a much less fun experience in April. - Mixed experience with staff. - The buffet breakfast was fairly good, but for the price, it should be more on par with international hotels. - Need more hooks/towel rails.

Immaculate hotel. Friendly staff. Spacious rooms. Comfy beds. 7-10 min walk to Disney. Close to cafes / bars.

Everyone from house keeping to the valet service were very helpful and friendly.