Name: Hampton Inn San Jose Cherry Ave
Address: 5190 Cherry Avenue, Edenvale, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: $145–$427 per night
Rating: 8.77

What guests think

Across recent reviews, Hampton Inn San Jose Cherry Ave is praised for clean, comfortable rooms, friendly staff, and a convenient location near shops, restaurants, and the freeway, with many guests enjoying the complimentary breakfast and easy parking.

Common downsides include loud in-room A/C or fridges, and periodic elevator outages causing long waits. Housekeeping is less frequent and sometimes misses items, and there’s no pool. Some guests also noted a nearby homeless encampment and posted warnings about car break-ins. Expect a modern, convenient stay with occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic but useful: guests appreciate a clean gym and free parking, and the hotel is pet friendly. However, there is no pool and at times only one elevator has been working, causing long waits.

Related guest reviews

10

Cynthia

Jul 26, 2025

·

Stayed 1 night

It’s in a beautiful neighborhood and you can walk around the property. They are pet friendly with plenty of areas to walk your dog. There is an exercise room and a water station area. The rooms are spacious and the bed comfortable. I enjoyed my stay and will definitely be back.

10

JAMES

Jul 29, 2025

·

Stayed 4 nights

Elevator was down and there were too many people to only have one working elevator. It was a nightmare. Had to use stairs all weekend

8

Shawnee

Oct 2, 2025

·

Stayed 5 nights

Everything is nearby. Great place to stay for location, most of staff was wonderful. Ms Cookie was wonderful. Only negative was no pool!

8

Taylor

Sep 1, 2024

·

Stayed 2 nights

Clean rooms. This is the better quality Hampton Inn than others in the area. Only downside is no pool.

8

Lisa

Jul 20, 2025

·

Stayed 1 night

Excellent location and plenty of amenities around. Felt safe and hotel is clean with free parking. Room and beds clean but fridge really noisy - easy solution though to turn off!!!

8

Eric

Jul 13, 2025

·

Stayed 3 nights

Liked: Clean, included hot breakfast, easy free parking, modern gym, friendly and accommodating staff. Disliked: Couple across the hall was very "active" at night (disruptive and awkward for neighbors), A/C unit in room was loud. I'd stay here again.

10

Stephen

Dec 30, 2024

·

Stayed 1 night

Hotel was great. The only issues were there was a wedding at the hotel and only one elevator was working so wait time to get on the elevator was usually 15 to 20 minutes at all times.

10

Linda

Oct 7, 2025

·

Stayed 5 nights

Parking was safe. Good breakfast options.

10

Meegan

Jul 18, 2025

·

Stayed 2 nights

Very friendly staff, comfortable beds, fridge and microwave in room are convenient, and the breakfast was great with many options and comfortable areas to eat and visit with traveling companions. No pool but a nice small gym. Many parks and hiking areas within a short drive. Tons of amenities in the vicinity and easy access to major roads.

8

Joe

Jul 21, 2024

·

Stayed 1 night

Great for a quick stay, no pool, kids disappointed. But a nice place.

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AI-generated summary based on recent guest reviews

Cleanliness

Most guests find the hotel and rooms clean, but several mention stained carpets and occasional oversights (sticky surfaces or missed items). Housekeeping operates every other day and can be inconsistent with replenishing towels or addressing minor maintenance issues.

Related guest reviews

10

Cindy

Jul 8, 2023

·

Stayed 1 night

This is a good hotel. We have stayed here many times. My inly complaint is the hall carpets and the elevator carpets need to be cleaned or replaced. You see lots of spills on the carpet.

10

Tresa

Dec 21, 2025

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Stayed 2 nights

The room was spotless and the staff was helpful / friendly.

10

Diana

Sep 26, 2025

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Stayed 2 nights

The room was clean but there were stains on the carpet. The staff were cheerful and helpful and the breakfast was delicious. They had a a good selection. There was many shopping and eating options close by.

8

Lisa

Aug 7, 2025

·

Stayed 2 nights

All was excellent - comfortable and safe. Only one complaint was that breakfast area wasn’t very clean and chose to eat out at the Panera bread opposite as food not very appetising with litter on the floor and bins overflowing. Other than that, all really good and would definitely stay here again.

6

Brea

Nov 30, 2023

·

Stayed 3 nights

I’ve stayed at this Hampton Inn over four times in the last year because it’s close to my mom. The first time it was great, the second time it was good, and the last two times it’s been bordering on poor. The front desk staff are amazing and helpful, but the cleanliness of the rooms seems to be going downhill very very fast. The last time, for example, I found a half drunk bottle of sparkling water that wasn’t mine by the bed. I didn’t see it until my final night, or I would have said something. I also didn’t realize that the huge powdery red substance across one of the bathroom walls wasn’t part of the decor, but what looked like blush. (I used a warm washcloth to clean it off). These two things should be very obvious to the people that clean the rooms, which makes me worried about the things I wouldn’t think to look for, or be able to, like the cleanliness of the bedding and floor. The beds, also, seem to be getting worse though I’ve not stayed in the same room. They are weirdly hard and too bouncy at the same time. I really hope at least the cleanliness issue gets fixed because it’s such a convenient location and I fly to CA every month/month and a half.

8

Erik

Sep 19, 2025

·

Stayed 2 nights

Very comfortable bed, good breakfast, carpet in our room felt a bit grungy/stained.

8

Hector

Jun 30, 2025

·

Stayed 2 nights

Good customer service. Simple check-in and selection of room, especially for stays with pets. We were placed in a room right by the exit. Only issue- the room wasn't super clean. The dresser drawer handles were sticky and there was mystery food chunks left behind. Our dog found and ate one. We let the counter know and they quickly sent someone to clean. Just wish the room was cleaned properly.

4

John Michael

Jan 29, 2025

·

Stayed 4 nights

The housekeeping was subpar from our experience at other hotels. We were unaware that housekeeping only came into our room every other day when we booked. The neglected to leave a sufficient number of towels for 2 days so that we could take a shower everyday. When we asked for extra towels they left one for 1 people to have a shower with. We had to complain a second time in order to get enough towels. The bathtub was slow draining and we were up to our ankles in water by the end of our showers and we did not take showers. After working 35 years in the plumbing and heating industry, I was about to start removing hair clogs from drains on my vacation. The bathtub was slippery and I also fell several times. Last but not least the cleaning staff couldn’t even remove a used coffee cup from the night stand. The grounds were nice as was the building inside and out, but the housekeeping was not befitting the rest of the product.

6

Jazmin

Dec 15, 2024

·

Stayed 2 nights

Our room was not fully cleaned upon arrival. There were girl nails, food, metal pins on the carpet floor. The walls had marks on them, shaving cream on bathroom wall. We woke up to find a puddle near window due to rain. Kind of horrible but I guess at least there was breakfast included

8

Elexis

Oct 28, 2025

·

Stayed 1 night

Clean and spacious room. Large bathroom Friendly staff. Many breakfast options including waffle and pancake maker

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable with modern bathrooms and walk-in showers. Recurring issues include loud in-room A/C or fridges and some freeway noise; a few guests also noted dim lighting, weak shower pressure, and limited charging options such as no USB ports.

Related guest reviews

8

Samuel

Mar 8, 2025

·

Stayed 4 nights

Nice clean room, great pillows. Staff told me they'd been open just six years, so it's no surprise that it still feels fresh. A few convenience/food items are available 24 hrs next to front desk.TV selection was somewhat limited in the "Live TV" section, although it had other selections, such as free SiriusXM, PlutoTV, etc. Air system was responsive and not too loud. But, I had to change rooms after the first night because the air system in that room was so noisy. Staff told me they're in the process of replacing all of them.

6

Ron

May 19, 2024

·

Stayed 1 night

Properly was fine, nice free breakfast. But beds were too hard, pillows way too soft, air conditioning too loud, refrigerator to high-pitch noisy (had to unplug) room got too warm because A/C was too loud to keep on.

8

Allessandra

Sep 16, 2025

·

Stayed 2 nights

Great friendly staff. Rooms were clean, no outside noise could be heard. The air conditioning unit needs to be repaired as it was loud and rattled.

6

Kenneth

Jun 9, 2025

·

Stayed 2 nights

Hotel was fine in many respects but the room was so dark it was very difficult to read or even manage basic tasks in the room

8

Richard

Dec 11, 2023

·

Stayed 1 night

Very courteous and efficient check in. Spacious and very clean room. We were a little disappointed that there was no USB ports especially since the local area is a high tech Mecca. Parking was a little tight and not plentiful.

6

Cheryl

Jun 29, 2025

·

Stayed 1 night

Rooms facing the freeway are noisy.

8

Kerry

Mar 9, 2025

·

Stayed 1 night

My only complaint again is the lack of water pressure in the shower. It's impossible to get the shampoo out of my hair with the amount of water coming from the shower head. I get you're conserving water, but more water comes out of the sink faucet than the shower.

10

Cyndi

Sep 26, 2025

·

Stayed 1 night

Room was very spacious, clean, very nice bathroom and comfy bedding! i always stay here when i come in to visit family as it is so close to everything in South San Jose. Great location!

10

Trace

Dec 8, 2025

·

Stayed 3 nights

Great hotel, and the rooms were perfect. I really liked the walk-in shower!

10

Paul

Jun 30, 2024

·

Stayed 1 night

Air conditioner is way too loud

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AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly, helpful, and accommodating. Still, some stays involved slow or confused check-ins, unfulfilled requests or reservations (e.g., accessible room or crib), disputed charges, and occasional unprofessional interactions.

Related guest reviews

10

Kathryn

Sep 19, 2025

·

Stayed 4 nights

Staff was kind and considerate. Complementary breakfast was a great selection. Comfortable bed and clean room.

2

Rachael

Apr 4, 2025

·

Stayed 1 night

It qas the worst stay ever - i waited for 2 hours to get my room and has my 95 year old mother with me - the service person was rude and did not offer another room when we checked in. All they ssid is room is not ready - i got there at 3 and didnt get my room till after 5

4

Jenice

Nov 29, 2025

·

Stayed 2 nights

We were not given the accessible room we reserved and paid for. The desk clerk checking us in told us it was given to someone else in spite of it being reserved. Desk clerk was not helpful, tried to say that we were called to verify that an accessible room was necessary. When i said i never received a call and asked when they tried to call, she dropped it and wouldn't answer my question. We were told there was nothing to be done, no discount, only Hilton points could be given.

8

Christine

Dec 15, 2024

·

Stayed 1 night

Did not ask for ID at check in or verify that the credit card was mine. Had to go back and forth to the desk 3 TIMES TO GRT KEYS THAT WORKED AND THE ENDED UP HAVING TO SWITCH US FROM THE KING ROOM THAT WE RESERVED TO a 2 queen room. The lady actually had the gall to say that I should be happy that I was not being charged an increased rate for the QUEEN ROOM. TOTALLY UNPROFESSIONAL AND INCOMPETENCE SQUARED!

4

David

Aug 25, 2024

·

Stayed 3 nights

Called prior to booking to see if there was a baby crib, they said yes. Booked trip. Called 2 days before arrival to again confirm the availability of a crib, and they said yes. Arrived to check in again and they confirmed again that a crib was available and in the room. Once we were in the room, we called and asked where the crib was and was told “sorry, we can’t find it”. Our 6 week old infant had no where to sleep and it was extremely unsafe. Very disappointed in the “I don’t care” attitude. Find somewhere else to stay.

6

Brian

Apr 29, 2024

·

Stayed 4 nights

The front desk attempted to charge me a $50 early check in fee to check in at 2:15pm prior to their “official” 4pm check in. Ridiculous.

2

Anne

May 6, 2025

·

Stayed 2 nights

They charged me $14.22, saying that I purchased something from their market. I was traveling alone, and purchased nothing from their market. I spoke to the manager Patricia who said she was going to "review the footage". I told her fine, because I only went to the counter once, which was for my check in. She said she would email me within 30-40 minutes. Nothing. Called them back today. Went to voicemail. Disputed the charge on my credit card. My next stop is every possible review platform, as well as Hilton corporate. I've never been treated like this at a Hilton or Hampton, which I have always liked. Avoid this place at all costs.

4

Camilla

Jun 30, 2024

·

Stayed 1 night

The hotel is nice and clean. Our issue\'s started with checking in. The employee stated she saw our reservation but could not check us in. She had me wait to the side so she could help someone else who apparently she was helping earlier. She finally was able to check us in but it took much longer than it should have. After giving us our room keys, we head to our room and open up the door only to find it was occupied. Yes, the room was already occupied and we had to go back down to get another room. Once in our room we were getting ready for the event we were in town for and suddenly, without warning, our door opens up. It was housekeeping, his only response was "i was just checking my rooms". Why do they not know when rooms are occupied. After returning from our event, we discover our air conditioner was extremely loud. We were too tired to go down and get yet another room. Just a bad experience overall.

10

Rhonda

May 16, 2025

·

Stayed 2 nights

The staff was awesome! So kind and helpful for anything. They really made it the great experience for us.

10

Lorenzo

Nov 27, 2025

·

Stayed 2 nights

Repeat visitor to this property each time I’m in town. Management is super friendly and aiming to please. Earnest went above and beyond when I discovered an error I had made with my booking. He took ownership to find a solution. Thank you Earnest!

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AI-generated summary based on recent guest reviews

Location

Convenient location near the freeway with many shops and restaurants close by; several guests felt safe on the property. Some noted a homeless encampment across the street and posted car break-in warnings, which affected perceived safety for a few.

Related guest reviews

10

Tom

Dec 6, 2025

·

Stayed 4 nights

Yes and Yes Nice place to stay close to all transportation by car.

10

Alexis

Mar 1, 2025

·

Stayed 1 night

This hotel is located in a great location close to restaurants and shopping.

6

Derek

Jul 27, 2024

·

Stayed 3 nights

Check in was fine. Did notice some others were waiting on rooms after checkin time. Good area overall with lots of options. Downside, its right across the street from homeless camp. In addition there are signs everywhere warning to remove valuables from cars to prevent breakins. Doesnt exactly make you feel the safest. Breakfast was a good assortment.

8

Bonnie

Jan 2, 2024

·

Stayed 4 nights

The hotel was in a terrific location for those with family in Almaden. It was close to airport and to major shopping while still being a short trip out to the south San Jose area. The surrounding area is a little sketchy with all the homeless, but there is really nothing the hotel can do about that. The room was clean and quiet. The breakfast was wonderful with my husband specifically noting that the coffee was terrific.

8

Michael

Apr 2, 2025

·

Stayed 3 nights

Good and safe location. Plenty of free parking and was close to shopping and restaurants. Enjoyed my stay and would return.

10

Susan

Oct 1, 2025

·

Stayed 1 night

Nearby shops, close to the freeway

10

Cyndi

Sep 26, 2025

·

Stayed 1 night

Room was very spacious, clean, very nice bathroom and comfy bedding! i always stay here when i come in to visit family as it is so close to everything in South San Jose. Great location!

8

Timothy

Oct 8, 2023

·

Stayed 1 night

Very nice, new, hotel. Excellent room. Lots of restaurants within a short walk. Unfortunately has a fast road next door and a large homeless camp across the street. Didn’t feel safe at night.

10

Marissa

Oct 7, 2023

·

Stayed 2 nights

Good bfast. Bad view from room. Homeless tents

10

Anne Leslie

Jul 4, 2025

·

Stayed 2 nights

Great location right outside busy city but convenient to everywhere. Safe parking. Nice people.

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is frequently highlighted for variety and hot items like eggs and waffles. Quality and replenishment can be inconsistent, with occasional cold or limited options and items running out; one guest alleged illness.

Related guest reviews

2

Jennifer

Aug 22, 2024

·

Stayed 2 nights

My husband ended up getting food poisoning from their breakfast buffet. We couldn’t pin point, but he recalls eating the scrambled eggs. The on duty manager was in a “meeting” when I tried to file a report with the front desk. Nothing was done to remove the eggs from the breakfast buffet for the safety of the other guests. After listening to my husband throw up for the past 20 minutes, I urged him to go to the ER. Let’s just say I won’t recommend this place.

10

Jeff

Dec 20, 2025

·

Stayed 1 night

Nice Hotel, clean and comfortable Breakfast is good!

10

Melanie

May 4, 2024

·

Stayed 3 nights

Even though our room was on the first floor, it was very quiet. We were able to log into our Netflix account and watch it on the hotel TV. The included daily breakfast is excellent, with a waffle-maker and hot eggs and sausage.

8

Lisa

Aug 7, 2025

·

Stayed 2 nights

All was excellent - comfortable and safe. Only one complaint was that breakfast area wasn’t very clean and chose to eat out at the Panera bread opposite as food not very appetising with litter on the floor and bins overflowing. Other than that, all really good and would definitely stay here again.

10

Makayla

Aug 7, 2025

·

Stayed 1 night

Customer service was everything. Loved the clean room and yummy breakfast. Front desk was so helpful. Very convenient from the Levi stadium. Will book again when I come back to Santa Clara.

10

Aaron

Jan 2, 2026

·

Stayed 4 nights

Clean, great breakfast, and very nice hotel. Great quality fair price. Thank you for us working class!!

10

Jennifer

Apr 24, 2024

·

Stayed 3 nights

Excellent breakfast.

10

Susan

Sep 21, 2025

·

Stayed 2 nights

Conveniently located for what I was doing; clean; well maintained; great breakfast.

10

Susan

Oct 1, 2025

·

Stayed 2 nights

Everything was great, great location, close to the freeway. Free breakfast could use some improvement.

8

Elexis

Oct 28, 2025

·

Stayed 1 night

Clean and spacious room. Large bathroom Friendly staff. Many breakfast options including waffle and pancake maker

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AI-generated summary based on recent guest reviews

Month	Average price
January	$139
February	$171
March	$185
April	$161
May	$181
June	$200
July	$170
August	$154
September	$162
October	$168
November	$153
December	$139

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $219	19 $219
20 $155	21 $298	22 $342	23 $308	24 $213	25 $201	26 $260
27 $171	28 $291	29 $288	30 $329

Su	Mo	Tu	We	Th	Fr	Sa
				1 $229	2 $191	3 $164
4 $145	5 $165	6 $177	7 $216	8 $193	9 $183	10 $209
11 $276	12	13 $427	14 $345	15 $228	16 $196	17 $196
18 $173	19 $237	20 $232	21 $245	22 $224	23 $202	24 $222
25 $218	26 $252	27 $247	28 $249	29 $162	30 $148	31 $149

Hampton Inn San Jose Cherry Ave

Prices for Hampton Inn San Jose Cherry Ave

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds

Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed

Basic Room, 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing)

Suite, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Guest reviews of Hampton Inn San Jose Cherry Ave

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn San Jose Cherry Ave

Prices for upcoming dates