Kimpton Virgilio Polanco by IHG
From
$388
/ night
Select dates to see prices and availability
From
$388
/ night
About this property
Be sure to enjoy recreational amenities, including an outdoor pool, a fitness center, and in-room fitness. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services.
Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, a fitness center, and in-room fitness. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Dining
Enjoy local and international cuisine at Pepe, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Rooms
Make yourself at home in one of the 48 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
Location
With a stay at Kimpton Virgilio Polanco by IHG in Mexico City (Polanco), you'll be steps from Avenida Presidente Masaryk and 6 minutes by foot from Paseo de la Reforma. This family-friendly hotel is 1 mi (1.5 km) from Chapultepec Park and 1 mi (1.7 km) from Antara Polanco.
What's nearby
Avenida Presidente Masaryk(0.1 miles)
Paseo de la Reforma(0.3 miles)
Chapultepec Park(0.3 miles)
Campo Deportivo Militar Marte(0.5 miles)
Spanish Consulate General(0.5 miles)
Auditorio Nacional(0.6 miles)
Hospital Español(0.7 miles)
Antara Polanco(0.8 miles)
Parque Zoologico de Chapultepec(0.8 miles)
Acuario Inbursa(1.1 miles)
Plaza Polanco(1.2 miles)
Soumaya Museum(1.2 miles)
Plaza Carso Shopping Center(1.3 miles)
National Museum of Anthropology(1.4 miles)
Monumento a los Ninos Heroes(1.7 miles)
Benito Juarez International Airport (MEX)(11.2 miles)
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)(28.4 miles)
Toluca, Estado de Mexico (TLC-Toluca Intl.)(35.1 miles)
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk
Location
Anatole France 79 Polanco III Secc. Miguel Hidalgo, Polanquito, Mexico City, Mexico
Avenida Presidente Masaryk (0.1 miles)
Paseo de la Reforma (0.3 miles)
Chapultepec Park (0.3 miles)
Campo Deportivo Militar Marte (0.5 miles)
Spanish Consulate General (0.5 miles)
Auditorio Nacional (0.6 miles)
Room options
9
Suite, 1 Bedroom, Terrace (Atrium View)
Room details
1 Twin Bed
Sleeps 2
435 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Premium Room, 2 Queen Beds, Roll-In Shower (Mobility)
Room details
2 Queen Beds
Sleeps 4
460 ft²
Air ConditioningHeatingWi-Fi (Free)
7
Room, 1 King Bed, Corner
Room details
1 King Bed
Sleeps 2
350 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Suite, 1 Bedroom, Terrace (Spa, Atrium View)
Room details
1 Twin Bed
Sleeps 2
604 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Premium Room, 1 King Bed, Roll-In Shower (Mobility)
Room details
1 King Bed
Sleeps 2
350 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Standard Room
Room details
1 Twin Bed
Sleeps 2
228 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Premium Room, 1 King Bed, Balcony
Room details
1 King Bed
Sleeps 2
323 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
10
Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
230 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Studio Suite, Corner
Room details
1 Twin Bed
Sleeps 2
435 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Premium Room, 2 Queen Beds, Terrace (Atrium View)
Room details
2 Queen Beds
Sleeps 4
450 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Premium Room, 1 King Bed, Balcony (Spa, Panoramic View)
Room details
1 King Bed
Sleeps 2
350 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
3
Premium Room, 2 Queen Beds, Balcony
Room details
2 Queen Beds
Sleeps 4
450 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
Guest reviews of Kimpton Virgilio Polanco by IHG
9
Superb
Based on 71 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across many recent reviews, Kimpton Virgilio Polanco by IHG stands out for an excellent Polanco location, welcoming staff who often go above and beyond, and a lively rooftop scene with popular dining that complements its stylish boutique feel.
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What guests think
Across many recent reviews, Kimpton Virgilio Polanco by IHG stands out for an excellent Polanco location, welcoming staff who often go above and beyond, and a lively rooftop scene with popular dining that complements its stylish boutique feel.
Rooms are modern and comfortable, sometimes very spacious, but several reviews report limited soundproofing and rooftop music affecting sleep. Cleanliness is widely praised, with only occasional housekeeping lapses, scented residue, or bathroom odors mentioned. Expect a polished boutique stay balanced by the possibility of nighttime noise.
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AI-generated summary based on recent guest reviews
Facilities
The rooftop terrace/bar is frequently highlighted, and several guests enjoyed the on-site restaurants.
Related guest reviews
10
Paul
Jan 26, 2026
·
Stayed 3 nights
Great staff locatin and rooftop bar / pool. Breakfast also impressive
Great staff locatin and rooftop bar / pool. Breakfast also impressive
8
Rolando
Jun 16, 2024
·
Stayed 4 nights
My thoughts after staying 4 nights at this brand-new boutique hotel located in the heart of Polanco, Mexico City Positives: Cleanliness and Design: The hotel is spotless and well-designed. It's obviously new so that has a major role in the cleanliness. Friendly Staff: The staff are welcoming and very accommodating. Negatives: Lack of Common Areas: One significant drawback is the absence of a proper common area. There is no lobby to relax, have a drink, chat, or work on your laptop. The small 8' x 18' reception area, which includes only a desk and two elevators, is insufficient for a hotel of this caliber. Oversized Restaurant: The hotel features a large restaurant that feels out of proportion for the space available. This restaurant, which occupies the entrance area, lacks the inviting atmosphere necessary to attract guests from the street. A covered area at the back of the hotel would have been a more suitable location for the restaurant, leaving the front area to serve as a welcoming lobby. Overall: While the hotel excels in cleanliness, design, and staff friendliness, the lack of a welcoming common area is a significant drawback. A more inviting lobby space would greatly enhance the guest experience and attract more visitors. As it stands, the empty restaurant at the entrance detracts from the hotel's appeal. I wouldn't stay here again unless these issues are addressed.
My thoughts after staying 4 nights at this brand-new boutique hotel located in the heart of Polanco, Mexico City Positives: Cleanliness and Design: The hotel is spotless and well-designed. It's obviously new so that has a major role in the cleanliness. Friendly Staff: The staff are welcoming and very accommodating. Negatives: Lack of Common Areas: One significant drawback is the absence of a proper common area. There is no lobby to relax, have a drink, chat, or work on your laptop. The small 8' x 18' reception area, which includes only a desk and two elevators, is insufficient for a hotel of this caliber. Oversized Restaurant: The hotel features a large restaurant that feels out of proportion for the space available. This restaurant, which occupies the entrance area, lacks the inviting atmosphere necessary to attract guests from the street. A covered area at the back of the hotel would have been a more suitable location for the restaurant, leaving the front area to serve as a welcoming lobby. Overall: While the hotel excels in cleanliness, design, and staff friendliness, the lack of a welcoming common area is a significant drawback. A more inviting lobby space would greatly enhance the guest experience and attract more visitors. As it stands, the empty restaurant at the entrance detracts from the hotel's appeal. I wouldn't stay here again unless these issues are addressed.
10
Armando
Sep 9, 2024
·
Stayed 2 nights
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
10
Eduardo
Nov 1, 2024
·
Stayed 2 nights
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
10
Gina
Dec 23, 2024
·
Stayed 1 night
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
10
Erick
Apr 25, 2024
·
Stayed 1 night
Had an amazing time at the hotel. Room was amazing, staff was amazing, food was amazing and the location is unbeatable, what else is there to say? Thanks to all at the front desk, restaurant and management. We'll be back
Had an amazing time at the hotel. Room was amazing, staff was amazing, food was amazing and the location is unbeatable, what else is there to say? Thanks to all at the front desk, restaurant and management. We'll be back
10
JACQUELIN
Apr 28, 2024
·
Stayed 1 night
Hasta ahora ha sido la mejor opción para hospedarme en Polanco! Habitaciones lindas y súper cómodas! Tienen terraza en las habitaciones! El menú de restaurante y terraza, me parece muy rico y una buena opción para comer o cenar. El servicio en general wow, siempre atentos para apoyarte y muy personalizado! Excelentes recomendaciones para visitar y comer en sus alrededores! Me encantó!
Hasta ahora ha sido la mejor opción para hospedarme en Polanco! Habitaciones lindas y súper cómodas! Tienen terraza en las habitaciones! El menú de restaurante y terraza, me parece muy rico y una buena opción para comer o cenar. El servicio en general wow, siempre atentos para apoyarte y muy personalizado! Excelentes recomendaciones para visitar y comer en sus alrededores! Me encantó!
8
Jaclyn
Mar 14, 2025
·
Stayed 4 nights
Service was excellent and best location in Mexico City. However, the room wasn’t great. Poor water pressure in the shower, very dark bathroom lighting for makeup. Frustratingly, the “balcony/terrace” opened to the inside of the hotel and offered no fresh air. Also, the DJ spinning on the roof made our room shake and kept my 4 year old up until 10pm.
Service was excellent and best location in Mexico City. However, the room wasn’t great. Poor water pressure in the shower, very dark bathroom lighting for makeup. Frustratingly, the “balcony/terrace” opened to the inside of the hotel and offered no fresh air. Also, the DJ spinning on the roof made our room shake and kept my 4 year old up until 10pm.
10
Ma Carmen
Nov 18, 2024
·
Stayed 1 night
Todo estuvo genial la terraza wowww
Todo estuvo genial la terraza wowww
10
Shaanan
Jun 11, 2024
·
Stayed 5 nights
The staff was really nice especially Angel, the rooftop has really good food and the rooms are nice and clean. Overall 10 out of 10
The staff was really nice especially Angel, the rooftop has really good food and the rooms are nice and clean. Overall 10 out of 10
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and hotel areas are praised as very clean. A few note bathroom odors, slippery scented residue, missed towels, or minor maintenance like bulbs.
Related guest reviews
10
DANA
Dec 9, 2025
·
Stayed 4 nights
Room was impeccable and clean. The service was 5-star. Angel and his team treated us like family. Everyone was so helpful.
Room was impeccable and clean. The service was 5-star. Angel and his team treated us like family. Everyone was so helpful.
8
Rolando
Jun 16, 2024
·
Stayed 4 nights
My thoughts after staying 4 nights at this brand-new boutique hotel located in the heart of Polanco, Mexico City Positives: Cleanliness and Design: The hotel is spotless and well-designed. It's obviously new so that has a major role in the cleanliness. Friendly Staff: The staff are welcoming and very accommodating. Negatives: Lack of Common Areas: One significant drawback is the absence of a proper common area. There is no lobby to relax, have a drink, chat, or work on your laptop. The small 8' x 18' reception area, which includes only a desk and two elevators, is insufficient for a hotel of this caliber. Oversized Restaurant: The hotel features a large restaurant that feels out of proportion for the space available. This restaurant, which occupies the entrance area, lacks the inviting atmosphere necessary to attract guests from the street. A covered area at the back of the hotel would have been a more suitable location for the restaurant, leaving the front area to serve as a welcoming lobby. Overall: While the hotel excels in cleanliness, design, and staff friendliness, the lack of a welcoming common area is a significant drawback. A more inviting lobby space would greatly enhance the guest experience and attract more visitors. As it stands, the empty restaurant at the entrance detracts from the hotel's appeal. I wouldn't stay here again unless these issues are addressed.
My thoughts after staying 4 nights at this brand-new boutique hotel located in the heart of Polanco, Mexico City Positives: Cleanliness and Design: The hotel is spotless and well-designed. It's obviously new so that has a major role in the cleanliness. Friendly Staff: The staff are welcoming and very accommodating. Negatives: Lack of Common Areas: One significant drawback is the absence of a proper common area. There is no lobby to relax, have a drink, chat, or work on your laptop. The small 8' x 18' reception area, which includes only a desk and two elevators, is insufficient for a hotel of this caliber. Oversized Restaurant: The hotel features a large restaurant that feels out of proportion for the space available. This restaurant, which occupies the entrance area, lacks the inviting atmosphere necessary to attract guests from the street. A covered area at the back of the hotel would have been a more suitable location for the restaurant, leaving the front area to serve as a welcoming lobby. Overall: While the hotel excels in cleanliness, design, and staff friendliness, the lack of a welcoming common area is a significant drawback. A more inviting lobby space would greatly enhance the guest experience and attract more visitors. As it stands, the empty restaurant at the entrance detracts from the hotel's appeal. I wouldn't stay here again unless these issues are addressed.
8
Isabelle
Jul 21, 2024
·
Stayed 4 nights
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
10
JACQUELIN
May 3, 2024
·
Stayed 1 night
This was my first time staying at this hotel. First impressions were it's beautiful, the rooms were very clean and comfortable! The staff was very welcoming and helpful! The whole stay was fantastic. It's within walking distance of shops and restaurants, so centrally located! Can't recommend this hotel enough! Definitely will be back.
This was my first time staying at this hotel. First impressions were it's beautiful, the rooms were very clean and comfortable! The staff was very welcoming and helpful! The whole stay was fantastic. It's within walking distance of shops and restaurants, so centrally located! Can't recommend this hotel enough! Definitely will be back.
10
Eduardo Elias
May 13, 2024
·
Stayed 1 night
Maintain all bulb working in the room
Maintain all bulb working in the room
10
Jessica
Aug 20, 2024
·
Stayed 2 nights
Wonderful stay at the Kimpton Virgilio. Staff was very friendly and helpful. Clean and updated rooms
Wonderful stay at the Kimpton Virgilio. Staff was very friendly and helpful. Clean and updated rooms
10
Claudia
Jun 30, 2025
·
Stayed 1 night
Conveniente y limpia …
Conveniente y limpia …
10
Sebastian
Nov 25, 2025
·
Stayed 3 nights
The hotel was very clean and comfortable. The Staff stood out the most. They treated us very special during our stay, going out of their way, giving my daughter a birthday gift and cake to our surprise.
The hotel was very clean and comfortable. The Staff stood out the most. They treated us very special during our stay, going out of their way, giving my daughter a birthday gift and cake to our surprise.
10
Rodrigo
Oct 2, 2025
·
Stayed 5 nights
Everything was excellent but I have some comments: 1- there was sewer smell in the bathroom a couple of times. Once, quite strong 2- one of the days of my stay I did not get the hand towels nor the face towels 3- when I got the room the first day, the room had been sprayed with a strong fragrance. It’s like a “green fig” scent. Not unpleasant but I could see people disliking it. But, it did leave oily spots on the floor and the wood floors and bathroom tiles were quite slippery. I almost fell when I came out of the shower the following morning. The hotel has to be careful with this. 4- an unfortunate event: this time of the year, it’s very rainy in Mexico. The Friday evening after I came back from a work dinner I wanted to have a night cap at Licorería Limantour, a favorite spot of mine which is around the corner from the hotel. I asked to borrow an umbrella from the front desk. When I came back, it wasn’t raining so I forgot the umbrella at the bar. I still stayed TWO days at the hotel. Upon checkout on Monday at 5 am, I was told I was been charged FIFTY dollars for the umbrella. I complained firmly, because in all honesty, I could’ve been alerted by the staff during those two days and I could’ve recovered the umbrella from the bar. They KNEW I was at that bar (I mentioned it to them when I asked to borrow it.) and charging fifty dollars????? That’s unacceptable.
Everything was excellent but I have some comments: 1- there was sewer smell in the bathroom a couple of times. Once, quite strong 2- one of the days of my stay I did not get the hand towels nor the face towels 3- when I got the room the first day, the room had been sprayed with a strong fragrance. It’s like a “green fig” scent. Not unpleasant but I could see people disliking it. But, it did leave oily spots on the floor and the wood floors and bathroom tiles were quite slippery. I almost fell when I came out of the shower the following morning. The hotel has to be careful with this. 4- an unfortunate event: this time of the year, it’s very rainy in Mexico. The Friday evening after I came back from a work dinner I wanted to have a night cap at Licorería Limantour, a favorite spot of mine which is around the corner from the hotel. I asked to borrow an umbrella from the front desk. When I came back, it wasn’t raining so I forgot the umbrella at the bar. I still stayed TWO days at the hotel. Upon checkout on Monday at 5 am, I was told I was been charged FIFTY dollars for the umbrella. I complained firmly, because in all honesty, I could’ve been alerted by the staff during those two days and I could’ve recovered the umbrella from the bar. They KNEW I was at that bar (I mentioned it to them when I asked to borrow it.) and charging fifty dollars????? That’s unacceptable.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable, with some very spacious layouts and terraces. Noise from limited soundproofing or rooftop music is a recurring issue; a few mention weak AC, low water pressure, dim bathroom lighting, or interior-facing balconies.
Related guest reviews
8
Taina
Nov 5, 2025
·
Stayed 5 nights
The hotel is very beautiful, the staff is extremely friendly, and the location is excellent. However, the rooms are not well soundproofed you can hear everything, including people moving chairs and tables, and even guests running up and down the stairs.
The hotel is very beautiful, the staff is extremely friendly, and the location is excellent. However, the rooms are not well soundproofed you can hear everything, including people moving chairs and tables, and even guests running up and down the stairs.
8
Isabelle
Jul 21, 2024
·
Stayed 4 nights
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
10
Kristina
Jul 1, 2024
·
Stayed 2 nights
This place is amazing. Perfectly located in the upscale part of town. Close to many restaurants and shopping. The rooms are HUGE and the staff is very accomidating. I can't wait to stay here again
This place is amazing. Perfectly located in the upscale part of town. Close to many restaurants and shopping. The rooms are HUGE and the staff is very accomidating. I can't wait to stay here again
10
Gina
Dec 23, 2024
·
Stayed 1 night
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
10
Erick
Apr 25, 2024
·
Stayed 1 night
Had an amazing time at the hotel. Room was amazing, staff was amazing, food was amazing and the location is unbeatable, what else is there to say? Thanks to all at the front desk, restaurant and management. We'll be back
Had an amazing time at the hotel. Room was amazing, staff was amazing, food was amazing and the location is unbeatable, what else is there to say? Thanks to all at the front desk, restaurant and management. We'll be back
10
JACQUELIN
Apr 28, 2024
·
Stayed 1 night
Hasta ahora ha sido la mejor opción para hospedarme en Polanco! Habitaciones lindas y súper cómodas! Tienen terraza en las habitaciones! El menú de restaurante y terraza, me parece muy rico y una buena opción para comer o cenar. El servicio en general wow, siempre atentos para apoyarte y muy personalizado! Excelentes recomendaciones para visitar y comer en sus alrededores! Me encantó!
Hasta ahora ha sido la mejor opción para hospedarme en Polanco! Habitaciones lindas y súper cómodas! Tienen terraza en las habitaciones! El menú de restaurante y terraza, me parece muy rico y una buena opción para comer o cenar. El servicio en general wow, siempre atentos para apoyarte y muy personalizado! Excelentes recomendaciones para visitar y comer en sus alrededores! Me encantó!
8
Jaclyn
Mar 14, 2025
·
Stayed 4 nights
Service was excellent and best location in Mexico City. However, the room wasn’t great. Poor water pressure in the shower, very dark bathroom lighting for makeup. Frustratingly, the “balcony/terrace” opened to the inside of the hotel and offered no fresh air. Also, the DJ spinning on the roof made our room shake and kept my 4 year old up until 10pm.
Service was excellent and best location in Mexico City. However, the room wasn’t great. Poor water pressure in the shower, very dark bathroom lighting for makeup. Frustratingly, the “balcony/terrace” opened to the inside of the hotel and offered no fresh air. Also, the DJ spinning on the roof made our room shake and kept my 4 year old up until 10pm.
10
Jessica
Aug 20, 2024
·
Stayed 2 nights
Wonderful stay at the Kimpton Virgilio. Staff was very friendly and helpful. Clean and updated rooms
Wonderful stay at the Kimpton Virgilio. Staff was very friendly and helpful. Clean and updated rooms
4
Alberto
Nov 25, 2024
·
Stayed 2 nights
Mucho ruido en los cuartos no dejan dormir
Mucho ruido en los cuartos no dejan dormir
8
Maddalena
Apr 6, 2025
·
Stayed 2 nights
Great location! Hotel is cute. AC could have been better.
Great location! Hotel is cute. AC could have been better.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive, and going above and beyond, with Angel often praised. Some guests experienced inconsistent service or an unexpected umbrella charge.
Related guest reviews
10
Christopher
Feb 2, 2025
·
Stayed 4 nights
Staff was exceptional, especially Angel the concierge.
Staff was exceptional, especially Angel the concierge.
10
DANA
Dec 9, 2025
·
Stayed 4 nights
Room was impeccable and clean. The service was 5-star. Angel and his team treated us like family. Everyone was so helpful.
Room was impeccable and clean. The service was 5-star. Angel and his team treated us like family. Everyone was so helpful.
10
Tere
Apr 30, 2024
·
Stayed 1 night
La aerolínea perdió mi maleta, el personal se esmeró por ayudarme y me proporcionaron todo lo que necesitaba mientras recuperaba el equipaje. Increíble servido y Atencion. Regresare pronto
La aerolínea perdió mi maleta, el personal se esmeró por ayudarme y me proporcionaron todo lo que necesitaba mientras recuperaba el equipaje. Increíble servido y Atencion. Regresare pronto
10
Armando
Sep 9, 2024
·
Stayed 2 nights
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
8
Isabelle
Jul 21, 2024
·
Stayed 4 nights
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
10
Eduardo
Nov 1, 2024
·
Stayed 2 nights
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
10
Sebastian
Nov 25, 2025
·
Stayed 3 nights
The hotel was very clean and comfortable. The Staff stood out the most. They treated us very special during our stay, going out of their way, giving my daughter a birthday gift and cake to our surprise.
The hotel was very clean and comfortable. The Staff stood out the most. They treated us very special during our stay, going out of their way, giving my daughter a birthday gift and cake to our surprise.
10
Mark
Sep 30, 2024
·
Stayed 4 nights
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
10
Hnin
Feb 20, 2025
·
Stayed 3 nights
Excellent location. Friendly staff and super helpful. Very apologetic for delay check in went above and beyond to make up for it.
Excellent location. Friendly staff and super helpful. Very apologetic for delay check in went above and beyond to make up for it.
10
Rodrigo
Oct 2, 2025
·
Stayed 5 nights
Everything was excellent but I have some comments: 1- there was sewer smell in the bathroom a couple of times. Once, quite strong 2- one of the days of my stay I did not get the hand towels nor the face towels 3- when I got the room the first day, the room had been sprayed with a strong fragrance. It’s like a “green fig” scent. Not unpleasant but I could see people disliking it. But, it did leave oily spots on the floor and the wood floors and bathroom tiles were quite slippery. I almost fell when I came out of the shower the following morning. The hotel has to be careful with this. 4- an unfortunate event: this time of the year, it’s very rainy in Mexico. The Friday evening after I came back from a work dinner I wanted to have a night cap at Licorería Limantour, a favorite spot of mine which is around the corner from the hotel. I asked to borrow an umbrella from the front desk. When I came back, it wasn’t raining so I forgot the umbrella at the bar. I still stayed TWO days at the hotel. Upon checkout on Monday at 5 am, I was told I was been charged FIFTY dollars for the umbrella. I complained firmly, because in all honesty, I could’ve been alerted by the staff during those two days and I could’ve recovered the umbrella from the bar. They KNEW I was at that bar (I mentioned it to them when I asked to borrow it.) and charging fifty dollars????? That’s unacceptable.
Everything was excellent but I have some comments: 1- there was sewer smell in the bathroom a couple of times. Once, quite strong 2- one of the days of my stay I did not get the hand towels nor the face towels 3- when I got the room the first day, the room had been sprayed with a strong fragrance. It’s like a “green fig” scent. Not unpleasant but I could see people disliking it. But, it did leave oily spots on the floor and the wood floors and bathroom tiles were quite slippery. I almost fell when I came out of the shower the following morning. The hotel has to be careful with this. 4- an unfortunate event: this time of the year, it’s very rainy in Mexico. The Friday evening after I came back from a work dinner I wanted to have a night cap at Licorería Limantour, a favorite spot of mine which is around the corner from the hotel. I asked to borrow an umbrella from the front desk. When I came back, it wasn’t raining so I forgot the umbrella at the bar. I still stayed TWO days at the hotel. Upon checkout on Monday at 5 am, I was told I was been charged FIFTY dollars for the umbrella. I complained firmly, because in all honesty, I could’ve been alerted by the staff during those two days and I could’ve recovered the umbrella from the bar. They KNEW I was at that bar (I mentioned it to them when I asked to borrow it.) and charging fifty dollars????? That’s unacceptable.
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AI-generated summary based on recent guest reviews
Location
Excellent, walkable Polanco location close to restaurants and shopping, with several guests noting they felt safe.
Related guest reviews
10
Roberto
Aug 16, 2024
·
Stayed 3 nights
Beautiful hotel at the heart of Polanco
Beautiful hotel at the heart of Polanco
10
Kristina
Jul 1, 2024
·
Stayed 2 nights
This place is amazing. Perfectly located in the upscale part of town. Close to many restaurants and shopping. The rooms are HUGE and the staff is very accomidating. I can't wait to stay here again
This place is amazing. Perfectly located in the upscale part of town. Close to many restaurants and shopping. The rooms are HUGE and the staff is very accomidating. I can't wait to stay here again
10
Eduardo
Nov 1, 2024
·
Stayed 2 nights
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
10
Gina
Dec 23, 2024
·
Stayed 1 night
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
8
Maddalena
Apr 6, 2025
·
Stayed 2 nights
Great location! Hotel is cute. AC could have been better.
Great location! Hotel is cute. AC could have been better.
8
Grant
Jul 14, 2025
·
Stayed 2 nights
Perfect location and beautiful property. We
Perfect location and beautiful property. We
10
Spencer
Sep 29, 2024
·
Stayed 4 nights
This is the place to stay! Welcoming and attentive staff. Very walkable area, and close to fine dining and shopping. Thoroughly impressed and happy with our decision. Would absolutely stay here again. Thank you everyone at Kimpton Virgilio.
This is the place to stay! Welcoming and attentive staff. Very walkable area, and close to fine dining and shopping. Thoroughly impressed and happy with our decision. Would absolutely stay here again. Thank you everyone at Kimpton Virgilio.
10
Mark
Sep 30, 2024
·
Stayed 4 nights
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
10
Jessica
Nov 5, 2025
·
Stayed 3 nights
Great boutique hotel in the most perfect location in Polanco
Great boutique hotel in the most perfect location in Polanco
10
Hnin
Feb 20, 2025
·
Stayed 3 nights
Excellent location. Friendly staff and super helpful. Very apologetic for delay check in went above and beyond to make up for it.
Excellent location. Friendly staff and super helpful. Very apologetic for delay check in went above and beyond to make up for it.
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AI-generated summary based on recent guest reviews
Dining
Breakfast earns positive feedback, and guests appreciate good food on the rooftop and at the on-site restaurants.
Related guest reviews
10
Paul
Jan 26, 2026
·
Stayed 3 nights
Great staff locatin and rooftop bar / pool. Breakfast also impressive
Great staff locatin and rooftop bar / pool. Breakfast also impressive
10
Armando
Sep 9, 2024
·
Stayed 2 nights
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
10
Eduardo
Nov 1, 2024
·
Stayed 2 nights
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
10
Gina
Dec 23, 2024
·
Stayed 1 night
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.
10
Erick
Apr 25, 2024
·
Stayed 1 night
Had an amazing time at the hotel. Room was amazing, staff was amazing, food was amazing and the location is unbeatable, what else is there to say? Thanks to all at the front desk, restaurant and management. We'll be back
Had an amazing time at the hotel. Room was amazing, staff was amazing, food was amazing and the location is unbeatable, what else is there to say? Thanks to all at the front desk, restaurant and management. We'll be back
10
JACQUELIN
Apr 28, 2024
·
Stayed 1 night
Hasta ahora ha sido la mejor opción para hospedarme en Polanco! Habitaciones lindas y súper cómodas! Tienen terraza en las habitaciones! El menú de restaurante y terraza, me parece muy rico y una buena opción para comer o cenar. El servicio en general wow, siempre atentos para apoyarte y muy personalizado! Excelentes recomendaciones para visitar y comer en sus alrededores! Me encantó!
Hasta ahora ha sido la mejor opción para hospedarme en Polanco! Habitaciones lindas y súper cómodas! Tienen terraza en las habitaciones! El menú de restaurante y terraza, me parece muy rico y una buena opción para comer o cenar. El servicio en general wow, siempre atentos para apoyarte y muy personalizado! Excelentes recomendaciones para visitar y comer en sus alrededores! Me encantó!
10
Shaanan
Jun 11, 2024
·
Stayed 5 nights
The staff was really nice especially Angel, the rooftop has really good food and the rooms are nice and clean. Overall 10 out of 10
The staff was really nice especially Angel, the rooftop has really good food and the rooms are nice and clean. Overall 10 out of 10
10
Xavier
May 10, 2024
·
Stayed 3 nights
TThe staff and the area were exceptional, with excellent restaurants conveniently located right outside your door. Throughout my entire stay, I felt completely secure in this wonderful neighborhood. It truly is a remarkable area and hotel.
TThe staff and the area were exceptional, with excellent restaurants conveniently located right outside your door. Throughout my entire stay, I felt completely secure in this wonderful neighborhood. It truly is a remarkable area and hotel.
10
Spencer
Sep 29, 2024
·
Stayed 4 nights
This is the place to stay! Welcoming and attentive staff. Very walkable area, and close to fine dining and shopping. Thoroughly impressed and happy with our decision. Would absolutely stay here again. Thank you everyone at Kimpton Virgilio.
This is the place to stay! Welcoming and attentive staff. Very walkable area, and close to fine dining and shopping. Thoroughly impressed and happy with our decision. Would absolutely stay here again. Thank you everyone at Kimpton Virgilio.
10
Mark
Sep 30, 2024
·
Stayed 4 nights
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
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AI-generated summary based on recent guest reviews
8
Ashley
May 31, 2026
·
Stayed 4 nights
Good hotel. Great location and staff was lovely. Fresh coffee every morning was great. Room was very dark (limited lighting in room, smaller window) so ultimately didn’t want to spend much time in there. Room showed some wear. Provided robe was dirty/had stains on it.
Good hotel. Great location and staff was lovely. Fresh coffee every morning was great. Room was very dark (limited lighting in room, smaller window) so ultimately didn’t want to spend much time in there. Room showed some wear. Provided robe was dirty/had stains on it.
6
christopher
May 14, 2026
·
Stayed 7 nights
this is at best a 4 star hotel. its not very nice, the service is slow and not great and the amenities are lacking. the only good thing about the hotel is location.
this is at best a 4 star hotel. its not very nice, the service is slow and not great and the amenities are lacking. the only good thing about the hotel is location.
10
Joseph
Mar 4, 2026
·
Stayed 4 nights
The staff are excellent. Ángel is the best! Truly he made the stay excellent.
The staff are excellent. Ángel is the best! Truly he made the stay excellent.
10
Napoleon
Feb 28, 2026
·
Stayed 5 nights
The staff was so accommodating and friendly
The staff was so accommodating and friendly
10
Paul
Jan 26, 2026
·
Stayed 3 nights
Great staff locatin and rooftop bar / pool. Breakfast also impressive
Great staff locatin and rooftop bar / pool. Breakfast also impressive
Property Policies
Check-in
Check-out
From 16:00 to 23:59
Before 12:00
FAQs about Kimpton Virgilio Polanco by IHG
Is parking available at the property?
Yes, the property offers covered valet parking for a fee of MXN 300 per night, which includes in/out privileges.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee, approximately MXN 250 to 600 for adults and MXN 150 to 300 for children.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features such as elevators and accessible bathrooms are not detailed.
Where is the property located in relation to key landmarks?
The hotel is located in Polanco, Mexico City, just steps from Avenida Presidente Masaryk and 6 minutes by foot from Paseo de la Reforma. It is approximately 1 mile from Antara Polanco and 1.3 miles from Soumaya Museum.
Is there a swimming pool at the property?
Yes, the property features an outdoor heated pool, which is accessible from 9:00 AM to 9:00 PM.
What are the policies for guests staying with children?
Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Guests must contact the property in advance to reserve cribs or extra beds. Availability and any associated costs may vary.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 550.4410304199218USD
- 2026-09-19: 396.38950845031735USD
- 2026-09-20: 353.352892010498USD
- 2026-09-21: 373.3745828674316USD
- 2026-09-22: 404.2608627716064USD
- 2026-09-23: 403.85572777709956USD
- 2026-09-24: 403.85572777709956USD
- 2026-09-25: 403.85572777709956USD
- 2026-09-26: 403.9797379699707USD
- 2026-09-27: 404.2608627716064USD
- 2026-09-28: 404.2608627716064USD
- 2026-09-29: 403.9797379699707USD
- 2026-09-30: 403.9797379699707USD
- 2026-10-01: 430.068399810791USD
- 2026-10-02: 421.66691943054195USD
- 2026-10-03: 430.068399810791USD
- 2026-10-04: 429.76569583435054USD
- 2026-10-05: 446.8422146728515USD
- 2026-10-06: 448.4291247680664USD
- 2026-10-07: 444.02241906127927USD
- 2026-10-08: 444.34477550048825USD
- 2026-10-09: 444.34477550048825USD
- 2026-10-10: 443.60467286071776USD
- 2026-10-11: 444.34477550048825USD
- 2026-10-12: 444.34477550048825USD
- 2026-10-13: 446.36530089721674USD
- 2026-10-14: 448.526966708374USD
- 2026-10-15: 444.34477550048825USD
- 2026-10-16: 444.34477550048825USD
- 2026-10-17: 446.61248053588866USD
- 2026-10-18: 408.79294488525386USD
- 2026-10-19: 434.10654302062983USD
- 2026-10-20: 448.3821129943847USD
- 2026-10-21: 444.34477550048825USD
- 2026-10-22: 448.6955364959716USD
- 2026-10-23: 444.34477550048825USD
- 2026-10-24: 446.75407635498044USD
- 2026-10-25: 448.4604776275634USD
- 2026-10-26: 445.72086826782225USD
- 2026-10-27: 444.34477550048825USD
- 2026-10-28: 950.4052903198242USD
- 2026-10-29: 864.8971795959473USD
- 2026-10-30: 966.0167723571776USD
- 2026-10-31: 966.0167723571776USD
- 2026-11-01: 966.0167723571776USD
- 2026-11-02: 428.73994937744135USD
- 2026-11-03: 401.1282041564941USD
- 2026-11-04: 444.02241906127927USD
- 2026-11-05: 443.3019688842773USD
- 2026-11-06: 443.60467286071776USD
- 2026-11-07: 443.60467286071776USD
- 2026-11-08: 446.6420468078613USD
- 2026-11-09: 418.4334061981201USD
- 2026-11-10: 443.60467286071776USD
- 2026-11-11: 444.34477550048825USD
- 2026-11-12: 444.34477550048825USD
- 2026-11-13: 444.34477550048825USD
- 2026-11-14: 445.72086826782225USD
- 2026-11-15: 422.7981446136474USD
- 2026-11-16: 448.6055765594482USD
- 2026-11-17: 361.73195246887207USD
- 2026-11-18: 500.89275785827635USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: MXN 2500 per accommodation, per night
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Pool access available from 9:00 AM to 9:00 PM.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults, and MXN 150 to 300 for children
- Covered valet parking fee: MXN 300 per night (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room Service
Valet Parking
Tour Desk
Activities
Swimming pool
Pool Outdoor
Outdoor heated pool
Bicycle Tour Information
Outdoor Fireplace
Outdoor Furniture
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Breakfast in the Room
Allergy-Free Room Available
Family Room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Valet Parking