Name: Galeria Plaza Reforma
Address: Hamburgo 195, Col. Juarez, Mexico City, MX
Price range: $109–$465 per night
Rating: 8.85

What guests think

Reviews of Galeria Plaza Reforma consistently praise its central, walkable location and welcoming staff, with many noting clean, comfortable rooms, while recurring critiques mention street noise at night and some aging or maintenance issues.

Several reviews highlight useful on-site conveniences—restaurants, room service, business lounge happy hour, and a rooftop pool—though the gym feels limited or under renovation and the pool is often cold or shallow. Room feedback notes dated decor in places, variable lighting, loud or weak air conditioning, and occasional bathroom drainage or hot-water issues. Breakfast and overall dining are widely praised, but a few guests found prices high or service inconsistent. Expect a centrally located, service-forward stay with lively surroundings.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site conveniences include restaurants, bar, room service, concierge/taxis and a business lounge with breakfast/happy hour. The rooftop pool has good views but is unheated and shallow, and the gym is small or was under renovation; parking is available for a fee.

Related guest reviews

10

Fernando

Sep 13, 2025

·

Stayed 1 night

Es buen hotel bastante conveniente para trámites en el CAS o embajada american desafortunadamente cuando me derigia a nada a la haberca para relajarme después de un día muy cansado me encontré con la gran desilución que la alberca estaba muy sucia con animalitos muertos flotando y en el fondo. A cuanto a servicios todos fueron muy serviciales y acomedidos.

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10

Hector

Aug 3, 2025

·

Stayed 1 night

The Hotels is located just two blocks away from the Iconic Angel. They have a great pool in the rooftop which has a great view and a beautiful mural. The pool is open from 8-8 and they also have a 24 hours gym in the last floor. It is a shame that the pool isn't warmer since it gets quite cold on that floor and the pool is beautiful. The room was spacious and clean, very modern and well decorated, The Hotel itself has a 5 star lobby with aromatherapy and nice background music. The staff was extremely friendly and helpful since we arrived until we left. We got an update in our reservation thanks to my level on Expedia which I truly appreciated from the Hotel and Expedia as well. The breakfast was fantastic. Plenty of options, fresh fruit, delicious pastries as well as juices and coffee. The area is very interesting, it is near many Korean stores and restaurants, but there are also Japanese, Hong Kong Style and of course local gastronomy. I saw a great couple of local bars with Karaoke and some blocks away there are two Malls with great variety of shops and restaurants. This hotel was booked on an emergency since we had an issue with our flight but was a gem that we will definitely visit again once we are back in México City.

10

Dan

Dec 27, 2025

·

Stayed 1 night

After arriving very late due to flight delays, the front desk staff checked us in and offered a late check out so we could get some rest. Pool was nice. All of the staff at the hotel was very helpful. The rooms are average size but well appointed. Would stay again.

8

Fernanda

Jun 15, 2025

·

Stayed 1 night

Estuvo bien, la habitación limpia pero la tv no era smart tv y solo podiamos ver tv local. La alberca no tiene calefacción.

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10

Eric

Sep 25, 2025

·

Stayed 3 nights

The gym was under construction which was unfortunate, but overall good experience.

10

Saurin

Nov 14, 2025

·

Stayed 4 nights

Great experience. Clean room. Breakfast menu was fresh. Food option for happy hour was good, but the liquor options (free) for happy hour were ok..need to pay upcharge for decent liquor, but there was enough options for beer and wine.

10

Hangyue

Oct 13, 2025

·

Stayed 5 nights

Clean hotel with very friendly staff. It's conveniently located within half an hour walk to many attractions.The neighbourhood is safe and walkable, with many restaurants to choose from. We recommended staying at the Brisas Business Club level. The breakfast buffet was delicious with plenty of options. We also enjoyed the free drinks and snacks at the Plaza Restaurant every evening.

10

Victor

Jun 7, 2025

·

Stayed 5 nights

The property is located in a desirable location. The pool was decent. The pool drinks were good. The gym area is very limited and small. The rooms were greatly equipped with A/C. No issues with noise. The dining areas were good. One waiter in the buffet/Starbucks area was rude when it came to taking a sweet bread away. He mentioned "it was only to be eaten there." I mention to him to charge me, and the proceeded to dismiss me and make a face. Mind you, my items were a la carte.

8

Emma

Nov 15, 2025

·

Stayed 4 nights

Booked a club room so had free breakfast.Cooked options limited but nice fruit, pastries and coffee.Unlimited free water and soft drinks.Free drinks and snacks for 2 hours ( 2 glasses of wine or beer). Nice club room for breakfast. Convenient for transport links to sights. About 35 mins to 1 hour to airport depending on traffic

8

Elizabeth

Jul 12, 2025

·

Stayed 7 nights

Great location and wonderful staff. Very friendly and it was nice to have two restaurants on site, thought we only ate there once. This location is super walkable, right in the middle of everything. The rooms were clean and comfortable. A little outdated, but nothing that impacted our stay. The water pressure was great and plenty of hot water! I used the gym once, a little crowded and cramped but did the job. It wasn’t very warm while we were here so never used the pool but had a nice view.

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Cleanliness

Most guests describe the hotel and rooms as very clean, with attentive housekeeping. A few note lapses such as pests, dirty or tired carpets, late service, or an unclean pool.

Related guest reviews

4

Alejandro

Jan 6, 2026

·

Stayed 1 night

Primeramente el personal de seguridad es muy poco profesional, los sorprendí burlándose y mofandose de los huéspedes por como vestían o se comportaban. Había cucarachas en la habitación y otro huésped se quejo de eso y también de esta sucio.

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10

Coretta

Jan 2, 2026

·

Stayed 8 nights

Staff were efficient & helpful. Housekeeping left the room spotless Rooms were a good size. Beds & pillows very comfortable Breakfast had an extensive (and healthy) selection

10

Payam

Nov 11, 2025

·

Stayed 3 nights

Clean. Friendly staff. Central location.

8

Arianel

Aug 31, 2025

·

Stayed 2 nights

Great stuff. Great breakfast. Might need new carpets in the hallways and rooms.

10

Hangyue

Oct 13, 2025

·

Stayed 5 nights

Clean hotel with very friendly staff. It's conveniently located within half an hour walk to many attractions.The neighbourhood is safe and walkable, with many restaurants to choose from. We recommended staying at the Brisas Business Club level. The breakfast buffet was delicious with plenty of options. We also enjoyed the free drinks and snacks at the Plaza Restaurant every evening.

8

Ernesto

Oct 27, 2025

·

Stayed 2 nights

Gracias sólo que hicieron limpieza en la habitación muy tarde

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10

Marlon

Dec 21, 2025

·

Stayed 2 nights

Limpieza

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8

Arturo

Jan 29, 2026

·

Stayed 1 night

Limpieza

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10

Siddartha

Oct 25, 2025

·

Stayed 4 nights

Great location and clean room. Happy hour 7pm-9pm was amazing and had lot of great free options. Would definitely recommend this place for a visit to Mexico City.

8

Anthony

Feb 12, 2026

·

Stayed 3 nights

No frills hotel but it was clean and staff very friendly

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Rooms

Rooms are generally comfortable, with many noting good beds and some spacious layouts, but decor and fixtures can feel dated. Recurring issues include street and hallway noise, loud AC, dim lighting, and occasional bathroom problems (weak or cool water, poor drainage, small layouts).

Related guest reviews

10

Coretta

Jan 2, 2026

·

Stayed 8 nights

Staff were efficient & helpful. Housekeeping left the room spotless Rooms were a good size. Beds & pillows very comfortable Breakfast had an extensive (and healthy) selection

6

Sherman

Nov 18, 2025

·

Stayed 3 nights

Room was outdated. Need better lighting in the bathroom, and need more hooks to hang up towels

6

Esther

Dec 14, 2025

·

Stayed 5 nights

We stayed for 5 days. The room was clean, the service was ok. The bathroom floor floods if you put the shower on full strength . It was also hard to close the bathroom sliding door, it slid open in between. We had to ask housekeeper daily for coffee pods for both of us and remind her to give us milk powder and sugar. They have 24 hour room service but breakfast is not free. Front desk was helpful.

8

Petr

Dec 19, 2025

·

Stayed 4 nights

I chose this hotel primarily because of its location in the gay district, Zona Rosa. I expected people to be more tolerant and the atmosphere to be easy-going, which was definitely the case. The hotel is within walking distance of the metro and museums, and for those who enjoy walking, it’s a pleasant 30-minute stroll to the city center. The hotel itself is large but obviously neglected. I wouldn't say it was dirty, but my room felt very outdated. The biggest issue was the practically non-existent sound insulation—you could hear everything from the street, the hallway, and the neighboring rooms. There were also technical flaws, such as a shower drain that didn't flow properly and a lack of hooks for towels. I would also rate the hotel gym as subpar. Be careful with the prices—430 MXN for breakfast plus an additional 80 MXN for an espresso seems like a lot to me. You can eat better and cheaper in the surrounding cafes. However, what really improves the overall impression is the staff. Everyone was very welcoming, kind, and helpful, which made my stay much more pleasant.

8

CHETAN

Sep 16, 2025

·

Stayed 4 nights

Convenient location, staff was very helpful. Communication with staff was very easy. concierge helped us out whenever we needed anything in regards to transportation. Sadly our room was located close to a club so lot of noise every night. Nothing the hotel can do about it but i would avoid getting rooms facing the main road in front of the hotel.

6

Peiyi

Jan 7, 2026

·

Stayed 5 nights

The location is great, the an atmosphere is awesome. However the room has no open windows, the air was not circulating. The air conditioner is too loud. Thanks

8

Guillermo

Nov 17, 2025

·

Stayed 2 nights

Great Customer service, all the staff were friendly. Small bathroom not enough space.

8

MIRNA

Sep 24, 2025

·

Stayed 3 nights

I would have given it top rating except for the lighting in the bathroom which was absolutely insufficient. I did mention to Front Desk

8

Alisha

Jun 24, 2025

·

Stayed 2 nights

Great but our hotel shower didn’t drain. 😭 They gave us another room to use but when we came back after they “fixed” the issue, it flooded again!

10

Ivan Ariel

Sep 15, 2025

·

Stayed 2 nights

Habitaciones muy ruidosas las que dan a la calle

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Service

Service is widely praised as friendly, helpful and proactive across front desk, concierge and housekeeping, with several mentions of thoughtful assistance and upgrades. A minority report lapses such as rude or unprofessional front desk or security and slow resolution of issues.

Related guest reviews

10

Casey

Feb 10, 2026

·

Stayed 4 nights

Excellent staff, well-appointed room, convenient location

4

Alejandro

Jan 6, 2026

·

Stayed 1 night

Primeramente el personal de seguridad es muy poco profesional, los sorprendí burlándose y mofandose de los huéspedes por como vestían o se comportaban. Había cucarachas en la habitación y otro huésped se quejo de eso y también de esta sucio.

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4

Pramod

Sep 12, 2025

·

Stayed 1 night

i was here two days back too and had similar experience that the front desk team tried to push me th an inferior smaller room saying” I am being upgraded “ to a so called Signature room which is very small n size - no writing desk / no wardrobe and in freak corner of the hotel . On my i inspection and insistance they moved me to their normal room . BTW we had booked their higher category of room on business floor

6

Pramod

Sep 11, 2025

·

Stayed 1 night

hotel reception tries to push the worst rooms first at checkin . I had been staying in this hotel for years on business trip and despite that and booking the business class floor it was given the smallest room with no basic faculties . it was suffocating with no space to move around . Reception staff is least cooperative.

10

Miguel

Jul 17, 2025

·

Stayed 5 nights

Second time I had a great experience staying here. Front desk the staff accommodated my request for early check-in. The concierge, Ronniel was able to get me a driver that picked us up from the airport which was a great relief. Oscar was our driver and guide for our entire stay in Mexico City. Excellent and friendly service from entire staff. Would highly recommend.

10

Jonathan

Nov 19, 2025

·

Stayed 3 nights

We were only in Mexico City for 4 days out of a month in Mexico, but our stay at Galeria Plaza Reforma is one we thoroughly enjoyed. The staff were quick to help us with any issues or questions that we had. Restaurant has great food and the location is as good as it gets. We will definitely stay here on our next visit to Mexico City.

6

Juan

Oct 24, 2025

·

Stayed 2 nights

Me gusta el hotel lo unico malo es la atencion al cliente por parte de el personal en recepción, ya que tuve un problema con el aire acondicionado en mi cuarto que no me dejo dormir porque estaba haciendo mucho ruido, no enfriaba y cuando pedi alguna solucion o ayuda me dice la recepcionista ya que se despierte bien nos habla en tono grosero, despues puse queja y el gerente me atendio y todo cambio para bien, y me cambiaron de habitación

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10

Carmen

Oct 5, 2025

·

Stayed 3 nights

We stayed 4 days in this hotel and loved it!!! Great location, 2 blocks from the angel of Independence, many restaurants, walking to many highlights. Staff was extra helpful. Breakfast was delicious and a large variety of food served. EXCELLENT SERVICE. Will stay here again. Lazaro, front desk, was always providing us information and making us feel at home!

10

JASON

Oct 6, 2025

·

Stayed 1 night

The staff are incredible the service outstanding and the location in unbelievable. The room is quiet safe and modern

10

Iqbal

Oct 15, 2025

·

Stayed 9 nights

The staff was extremely helpful. Diego and his manager were particularly courteous and helpful.

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AI-generated summary based on recent guest reviews

Location

Central, walkable location near Paseo de la Reforma/Zona Rosa, restaurants, nightlife and sights; many felt safe and found transport easy. The tradeoff is frequent late-night noise from nearby bars and clubs, audible in some rooms.

Related guest reviews

10

Alejandro

Nov 16, 2025

·

Stayed 5 nights

It was a great stay. Definitely would recommend. Like a minute walk from the angel of independence.

8

Rodolfo

Oct 22, 2025

·

Stayed 2 nights

Hotel bien ubicado.

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8

Diego

Aug 11, 2025

·

Stayed 2 nights

The hotel is located really close to Reforma and Chapultepec Park. However, there are many night clubs in the area, and it gets really noisy quite late in the night, e.g. you'll hear loud music until 4 or 5 in the morning.

10

VICTOR

Nov 22, 2025

·

Stayed 1 night

Buena atención y servicio. Además de excelente ubicación en el corazón de Paseo de la Reforma

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8

Petr

Dec 19, 2025

·

Stayed 4 nights

I chose this hotel primarily because of its location in the gay district, Zona Rosa. I expected people to be more tolerant and the atmosphere to be easy-going, which was definitely the case. The hotel is within walking distance of the metro and museums, and for those who enjoy walking, it’s a pleasant 30-minute stroll to the city center. The hotel itself is large but obviously neglected. I wouldn't say it was dirty, but my room felt very outdated. The biggest issue was the practically non-existent sound insulation—you could hear everything from the street, the hallway, and the neighboring rooms. There were also technical flaws, such as a shower drain that didn't flow properly and a lack of hooks for towels. I would also rate the hotel gym as subpar. Be careful with the prices—430 MXN for breakfast plus an additional 80 MXN for an espresso seems like a lot to me. You can eat better and cheaper in the surrounding cafes. However, what really improves the overall impression is the staff. Everyone was very welcoming, kind, and helpful, which made my stay much more pleasant.

8

CHETAN

Sep 16, 2025

·

Stayed 4 nights

Convenient location, staff was very helpful. Communication with staff was very easy. concierge helped us out whenever we needed anything in regards to transportation. Sadly our room was located close to a club so lot of noise every night. Nothing the hotel can do about it but i would avoid getting rooms facing the main road in front of the hotel.

10

Javier

Nov 12, 2025

·

Stayed 4 nights

Great location, felt very safe. Traveled with family and child. A lot of food vendors near by.

8

JOSE

Sep 8, 2025

·

Stayed 3 nights

Instalaciones excelentes. Los alrededores son sucios y por la noche-madrugada hay mucho ruidos de musica de antros y bares.

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10

Claudia Monserrat

Nov 21, 2025

·

Stayed 3 nights

Great option just one block awaybfrom Reforma av

8

Louise

Nov 9, 2025

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Stayed 1 night

Great location. Walkable to key sites. Felt very safe. Comfortable room. Staff was helpful and prompt with answering my messages through Expedia. There were some confusing moments at the front desk due to English not being their first language but nothing serious. I would stay again.

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Dining

Breakfast buffet and on-site dining (including room service) receive frequent praise for quality and variety; many liked the Brisas Club happy hour. Some report high prices or occasional service and quality issues.

Related guest reviews

4

chris

Jun 6, 2025

·

Stayed 4 nights

Bad breakfast. Terrible. Airconditioning not strong at all

10

Coretta

Jan 2, 2026

·

Stayed 8 nights

Staff were efficient & helpful. Housekeeping left the room spotless Rooms were a good size. Beds & pillows very comfortable Breakfast had an extensive (and healthy) selection

10

Vivian

Nov 20, 2025

·

Stayed 1 night

Excelente ubicacion, habitacion limpia , buena atencion del personal y delicioso desayuno buffet

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10

Saurin

Nov 14, 2025

·

Stayed 4 nights

Great experience. Clean room. Breakfast menu was fresh. Food option for happy hour was good, but the liquor options (free) for happy hour were ok..need to pay upcharge for decent liquor, but there was enough options for beer and wine.

10

Hangyue

Oct 13, 2025

·

Stayed 5 nights

Clean hotel with very friendly staff. It's conveniently located within half an hour walk to many attractions.The neighbourhood is safe and walkable, with many restaurants to choose from. We recommended staying at the Brisas Business Club level. The breakfast buffet was delicious with plenty of options. We also enjoyed the free drinks and snacks at the Plaza Restaurant every evening.

10

Maria

Oct 30, 2025

·

Stayed 5 nights

The place was very clean and the restaurant downstairs was excellent!!!

2

Huibo

Jun 2, 2025

·

Stayed 4 nights

Got food poisoning from their breakfast.

8

Emma

Nov 15, 2025

·

Stayed 4 nights

Booked a club room so had free breakfast.Cooked options limited but nice fruit, pastries and coffee.Unlimited free water and soft drinks.Free drinks and snacks for 2 hours ( 2 glasses of wine or beer). Nice club room for breakfast. Convenient for transport links to sights. About 35 mins to 1 hour to airport depending on traffic

10

Sabrina

Nov 19, 2025

·

Stayed 4 nights

Room was vary clean, the staff were very kind and helpful. The breakfast buffet was delicious, I highly recommend.

10

Michael

Sep 9, 2025

·

Stayed 4 nights

The Galería Plaza Reforma offered the perfect stay in Mexico City. The rooms are modest and comfortable. I utilized the gym and stuck my feet in the pool, both met and satisfied my expectations. The hotel staff were all friendly and accommodating. My favorite part of this hotel was the breakfast! The breakfast buffet offered a generous selection of fresh fruits and veg, traditional Mexican breakfast dishes and breads, plus a few things to satisfy an American palate. I would gladly stay again and recommend to any looking for an affordable, accommodating place in CDMX.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$140
February	$149
March	$128
April	$128
May	$142
June	$227
July	$161
August	$103
September	$118
October	$152
November	$157
December	$128

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $121	17 $129	18 $115	19 $116
20 $118	21 $145	22 $117	23 $117	24 $126	25 $122	26 $112
27 $109	28 $111	29 $114	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $132	3 $132
4 $118	5 $136	6 $132	7 $132	8 $134	9 $125	10 $135
11 $122	12 $125	13 $125	14 $125	15 $125	16 $121	17 $121
18 $121	19 $139	20 $147	21 $147	22 $147	23 $147	24 $134
25 $134	26 $203	27 $154	28 $154	29 $270	30 $465	31 $458

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Monthly average prices

About this property

Location

Room options

Master Suite

Privilige 1 King Bed Room

Brisas Business Club 2 Beds

Brisas Business Club

Deluxe Room, 1 King Bed

Signature Double Room

Junior Suite, 1 King Bed

Signature 1 King Bed

Deluxe Room, 2 Double Beds

Signature Executive King

Signature Executive Double

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Galeria Plaza Reforma

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