Is parking available at the property?

Yes, parking is available on-site and is free. Valet parking is also offered.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 11:30 AM for a fee of approximately MXN 490 for adults and MXN 267 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Mexico City, within a 10-minute walk of Museo de Arte Moderno and Tamayo Museum of Contemporary Art. It is approximately 1.1 miles from the Angel of Independence Monument and 1.7 miles from Auditorio Nacional.

Does the property have a swimming pool?

Yes, there is an outdoor heated pool available, with access from 7:00 AM to 7:00 PM. The pool is seasonal.

What are the policies for guests staying with children?

Children 11 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Up to two children can stay free.

Camino Real Polanco Mexico

Average nightly price at Camino Real Polanco Mexico by month, last 12 months (USD)
Month	Average price
January	$160
February	$223
March	$201
April	$221
May	$212
June	$294
July	$200
August	$188
September	$187
October	$257
November	$225
December	$171

What guests think

At Camino Real Polanco Mexico, travelers praise the central, safe location, distinctive architecture and gardens, friendly staff, and a warm pool, while noting dated areas, occasional room odors/AC issues, and sometimes slow or curt front-desk experiences.

Rooms are frequently described as spacious and comfortable, with some newly refurbished floors, though a few face highway or construction noise, have small double beds instead of queens, and may lack a usable fridge or minibar. Dining earns praise for breakfast and the many on-site options, but prices can be high and inclusions or VIP benefits are sometimes unclear. Expect a classic, well-located stay with generous public spaces and mostly attentive service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Heated pool, striking architecture and gardens, and multiple on-site bars/restaurants stand out; the club lounge also gets compliments. Some areas feel dated or under renovation, and in-room fridges/minibars may be absent or empty.

Related guest reviews

10

Rafael

Nov 17, 2025

·

Stayed 2 nights

I’ve stayed in this property many times and I’ve never been disappointed. Great pool area and professional staff. I even got an upgrade to courtyard facing room.

10

Federico

Jan 28, 2026

·

Stayed 7 nights

Beautiful hotel, great artwork, with lovely cafe, daily room cleaning, two hip bars, amazing service and attention, located just a brisk walk from a lovely park with museums. The restaurants are decent but not amazing, the brunch being the highlight. The architecture is somewhat harsh, with required longer walks. Still, it is very much worth the money. The architecture is brutalist and can be

8

Lucila

Oct 26, 2025

·

Stayed 2 nights

Staff was exceptional. Beautiful favility, regretfully tge swimming pool could not be used.

4

Joey

Aug 6, 2025

·

Stayed 2 nights

The property and service was good, but for what you are paying for the room it wasnt well equiped, didnt have a minibar, not even to keep your snacks and beverages cool, they didnt have an ice machine, and charged for the ice and room service was over priced; the service was good though

10

MONICA

Jul 24, 2025

·

Stayed 4 nights

The Camino Real Polanco continues to be my favorite hotel in Mexico City. Designed by a Mexican architect legend in the 60s, the hotel is lovely to behold, full of masterpiece artwork by Mexican artists. From the fountain design at the entrance, the long walks to your room with views of gardens, the hotel is a definitive respite from the busy city. Best room service in town.

10

Phillip

Sep 9, 2025

·

Stayed 2 nights

This is my favourite hotel in Mexico City, the staff, the rooms and the facilities are outstanding. We always stay in the club rooms which have been refurbished with the benefit of the club access. Really a great place to stay!

8

John

Sep 4, 2025

·

Stayed 3 nights

Nice hotel. No real complaints, just some things not as promised. I paid for VIP upgrade. Special check in was part of the deal, but I was directed to the main front desk. The vip suite was clean and comfortable, but rather odd. You enter to the living room area which looks out to kind of an industrial courtyard. No view. You head to the bedroom to find a cave. No window at all. Continue to the massive changing room big enough for a starlet and all her attendees, and onto the bathroom. Bathroom was very nice with extra amenities including a nice clothes steamer, which I really appreciated. The king bed was very comfortable. The pool are was nice, but not exceptional. It seemed excessive to totally disallow smoking a cigar anywhere but outside of the property. The pool area was a huge nice courtyard with a big lawn. No reason they could not set aside a single smoking area or just allow it anywhere.

10

alejandro

Aug 8, 2025

·

Stayed 3 nights

Great hotel great architecture!!!

10

Michelle

Feb 2, 2026

·

Stayed 7 nights

The heated pool!!!! It is like a hot tub and outside…I was in it day and night!

8

Jorge

Jun 26, 2025

·

Stayed 2 nights

Mucho ruido por las obras de remodelación

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Cleanliness

Generally clean and well kept, with many noting spotless rooms and tidy grounds. Recurring issues include musty or sewage odors, worn carpets, mosquitoes, and occasional lapses or delays from housekeeping.

Related guest reviews

6

Rick

Jul 19, 2025

·

Stayed 2 nights

The carpets in the hallways and rooms need to be replaced. Breakfast at the hotel restaurant is excessively expensive at $33.00. The waiters are not very helpful.

8

Hugo

Sep 28, 2025

·

Stayed 3 nights

Las alfombras deben atenderlas.

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8

Aurora

Jul 11, 2025

·

Stayed 1 night

Todo muy bien el unico inconveniente fue que nos dieron una habitación en el primer piso y estaba lleno de moscos tienen que fumigar los jardines y al limpiar las habitaciones. Noa tuvieron que cambiar de habitación

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2

Pedro

Oct 28, 2025

·

Stayed 3 nights

La habitación estaba muy sucia. La alfombra aquerosa. El baño no servía, ya que no se iba el agua, eso causaba olor fétido en el baño y habitación. Tenía que ir a baño del gimnasio ya que el de la habitación no servia. Pedí cambio de habitación y fue nulo. Además el AC no enfriaba, mucho calor por la noche. Cuando hice check out habian 2 personas para 15 huéspedes. Muy tardado.

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10

Edgardo

Sep 8, 2025

·

Stayed 2 nights

Todo excelente, salvo la limpieza, se siente un poco sucio

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6

Adrian

Nov 2, 2025

·

Stayed 2 nights

Habitación algo descuidada , bastante ruido y con un olor raro.

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8

Jose Mauricio

Feb 16, 2026

·

Stayed 1 night

Clean room, amenities, staff

10

Gilberto

Jan 20, 2026

·

Stayed 3 nights

Limpia y amplia

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6

Jaime Antonio

Dec 9, 2025

·

Stayed 1 night

La habitación olia muy mal y no me cambiaron de cuarto ni me ofrecieron algún descuento (olor fetido)

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10

Blanca E

Nov 11, 2025

·

Stayed 3 nights

si estaba impecable. muy limpia el personal muy amable

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, with some newly refurbished floors and garden-view balconies. Downsides include dated decor in older wings, AC/heating control problems, highway or construction noise, small double beds instead of queens, and limited in-room fridges/minibars.

Related guest reviews

8

Miriam

Aug 12, 2025

·

Stayed 5 nights

Beautiful exterior but rooms not really up to par. Staff is amazing. Because of reviews here we got a room in the Casa Club that comes with breakfast, free snacks all day, and a complimentary 7-8 pm drinks and treats. One staff member, Guadalupe, was truly amazing with us and our 7-year old. Made us all feel special and taken care of. But everyone was +. The location is good. Easy to access through two streets, which turned out quite useful since one of the streets was closed for the Sunday Ciclovia. Pretty easy to get around with Uber and not expensive. Easy to walk to Polanco, and lots of restaurants and stores. The property is truly unique and interesting, beautiful. So many different restaurants and areas in the hotel, and so many activities happening all the time. The pool was fun... and it was warm! Lovely area with lots of tables and lounge chairs. They even have a staffed bar and you can get food. Kind of annoying that the only way to get towels is to get them from the gym. No real place to leave them but just on the chair. Now to the rooms. We were told we were in a semi-renovated room and here is something to pay attention: the beds are NOT queen, they are full and this is a huge issue if you are traveling with children. Rooms only accommodate 2 people really. The bathroom was bad. Weird construction, door was in a bad place, didn't close. Hooks were falling off. Rain shower is annoying, especially with soap dispensers behind it. Electricity was wonky.

6

Jaime

Apr 27, 2025

·

Stayed 3 nights

I booked a king size bed and I got two uncomfortable small beds

8

Arcelia

Sep 5, 2025

·

Stayed 2 nights

El Hotel bueno y bien ubicado, el personal muy amable, las habitaciones necesitan una renovación o mejora.

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10

Rebecca

Jun 5, 2025

·

Stayed 5 nights

Good central location, lots of food options within the hotel, modern design. Heated pool a big plus for my kids. Our room on the ground floor was safe for the kids, but because of the humidity vs. AC, the curtains and carpeting had some mildew smell.

8

Elizabeth

Nov 4, 2025

·

Stayed 5 nights

Love the refurbished floor we were on.

6

Adrian

Nov 2, 2025

·

Stayed 2 nights

Habitación algo descuidada , bastante ruido y con un olor raro.

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6

Marya

Oct 5, 2025

·

Stayed 1 night

We stayed at this hotel twice during our Mexico trip – five nights at the start and one night before heading home. The building feels like it was built in the 60s/70s and, while refurbished over time, some corridors and communal spaces look dated. The rooms, however, are excellent: very comfortable beds, spotless bathrooms, and overall very well maintained. Breakfast was good, though we had a frustrating experience. Guests with breakfast included are billed around 800 pesos, but without it the same meal costs 1200 pesos, which felt a bit misleading. Admittedly it was my mistake not to check if I have booked breakfast, but it left a poor impression. Staff inside the hotel were friendly, but reception could be warmer. At this level, you expect a smile or welcoming comment, yet the front desk felt rather cold and transactional. Access is also tricky: you need to climb steps to reach reception, so heavy luggage requires help. On the positive side, the pool has warm water, the grounds are clean and pleasant, and the property is well kept. The downside is the location: it’s right on a highway, with only one restaurant nearby, so taxis are needed to reach most areas. If you want to explore neighborhoods like Condesa, I’d recommend staying there instead. Overall: comfortable rooms, a nice pool, and good breakfast, but dated communal areas, unwelcoming reception, and an inconvenient location.

6

Jaime

Nov 13, 2025

·

Stayed 3 nights

The room was very cold. The thermostat was set at a certain temperature and the heat could not be raised higher.

10

Carmen

Feb 20, 2026

·

Stayed 1 night

Muy amplia la habitación ! Con balcón con vista a los jardines

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8

MARTIN ALEJANDRO

Feb 4, 2026

·

Stayed 1 night

La habitación es muy amplia, limpia y las camas muy cómodas

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and professional across outlets. Reception can be impersonal or slow, check-in/out lines occur, and perks or upgrades are inconsistently honored.

Related guest reviews

10

GUSTAVO

Nov 18, 2025

·

Stayed 3 nights

El personal extremadamente amable y atento , el servicio de taxis del hotel muy eficiente y todo en general . Me dieron un ascenso de habitación sin solicitarlo y sin costo . Los restaurantes de primer nivel Volceria siempre

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10

Andrew

Nov 11, 2025

·

Stayed 3 nights

Amazing service from Camino Real Club and Bell Captain staff. Special thanks to Jesus, David, Guadalupe, all of the cooks, and Francisco in Camino Real Club. Special thanks to Paul, Angel, and Francisco in the Bell Captain area. They MAKE the culture and experience the very best in Mexico City. Thank you.

8

Roberto

Sep 24, 2025

·

Stayed 3 nights

Good experience, however the check In and check out must be improved. takes so much time.

8

Erick

Jan 23, 2026

·

Stayed 1 night

Como siempre las habitaciones son muy cómodas, el problema por 2da vez es que en la recepción te ponen caras, te atienden de mala gana pésimo recepción, en esta ocasión en el estacionamiento NO había valet parking, nadie recibió mi camioneta ni bellboy, mi arribo al hotel fue a las 11 de la noche pero al tratarse de un hotel RECONOCIDO debería existir el personal suficiente para atender cada área.

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10

Eugenio Jose

Jul 6, 2025

·

Stayed 3 nights

La mayoría de nuestros alimentos fueron consumidos a través del Room Service Y en una ocasión mi esposa pidió para ella sola un platillo, y escuché que el mesero le dijo que si deseaba dejar propina y mi esposa aceptó Cuando se retira el mesero, le hice yo la observación que ya el hotel estaba cobrando un 15% de cargo por servicio Más tarde pedimos mi hija y yo servicio al cuarto, y coincidentemente nos atendió el mismo mesero, al momento de pagar me hizo la misma pregunta, que si deseaba agregar algo de propina, a lo que respondí ¿Qué no se supone que ya trae un cargo por servicio del 15%? Y ya el mesero solo me dijo, sí señor muchas gracias y muy amable A lo que voy, creo que este mesero buscaba más, de lo que ya se estaba ganando, lo cual me pareció un abuso de confianza

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10

claudio

Feb 3, 2026

·

Stayed 4 nights

Muy amable todo el personal, front desk y bell boys especialmente

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8

Zacharias

Dec 14, 2025

·

Stayed 4 nights

The cleaning was great. The floor workers as well. The people behind the desk could really show their teeth a bit more.

4

Francois

Oct 16, 2025

·

Stayed 4 nights

Staff were not very helpful

6

Marya

Oct 5, 2025

·

Stayed 1 night

We stayed at this hotel twice during our Mexico trip – five nights at the start and one night before heading home. The building feels like it was built in the 60s/70s and, while refurbished over time, some corridors and communal spaces look dated. The rooms, however, are excellent: very comfortable beds, spotless bathrooms, and overall very well maintained. Breakfast was good, though we had a frustrating experience. Guests with breakfast included are billed around 800 pesos, but without it the same meal costs 1200 pesos, which felt a bit misleading. Admittedly it was my mistake not to check if I have booked breakfast, but it left a poor impression. Staff inside the hotel were friendly, but reception could be warmer. At this level, you expect a smile or welcoming comment, yet the front desk felt rather cold and transactional. Access is also tricky: you need to climb steps to reach reception, so heavy luggage requires help. On the positive side, the pool has warm water, the grounds are clean and pleasant, and the property is well kept. The downside is the location: it’s right on a highway, with only one restaurant nearby, so taxis are needed to reach most areas. If you want to explore neighborhoods like Condesa, I’d recommend staying there instead. Overall: comfortable rooms, a nice pool, and good breakfast, but dated communal areas, unwelcoming reception, and an inconvenient location.

8

Jane

Oct 15, 2025

·

Stayed 6 nights

The property is well maintained and centrally located. The front desk staff is attitudinal and generally unhelpful. When I asked questions (I don't speak Spanish), I only got a single answer. No time was taken to help me comprehend the response. Disappointing from a chain I usually enjoy and which I seek out.

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AI-generated summary based on recent guest reviews

Location

Central, safe Polanco/Chapultepec area with easy access to dining and sights. A few found the highway setting less walkable and used taxis more.

Related guest reviews

10

Megan

Nov 13, 2025

·

Stayed 7 nights

Lovely hotel in a good location. We would stay here again!

10

Gamaliel

Feb 2, 2026

·

Stayed 1 night

Excelente servicio. Habitación limpia e inmejorable ubicación.

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10

Harlan

Jul 18, 2025

·

Stayed 4 nights

Great safe location

10

Fernando C

Sep 17, 2025

·

Stayed 4 nights

Great location in Polanco

10

JOSE

Nov 14, 2025

·

Stayed 1 night

Excelente ubicación

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10

Renato

Oct 22, 2025

·

Stayed 3 nights

We absolutely loved our stay at Camino Real Polanco! The décor is stunning, everything was spotless, and the staff went above and beyond to make us feel welcome. The location is safe, central, and surrounded by great restaurants—we enjoyed walking everywhere. We’d stay here again in a heartbeat!

8

Daniela

Aug 21, 2025

·

Stayed 6 nights

Second time staying here and enjoyed it very much. Central location to almost everything and safe to walk during the day. Will stay again.

8

Beata

Nov 12, 2025

·

Stayed 5 nights

Location

10

Katherine

Oct 12, 2025

·

Stayed 1 night

Beautiful property, even better location!

6

Marya

Oct 5, 2025

·

Stayed 1 night

We stayed at this hotel twice during our Mexico trip – five nights at the start and one night before heading home. The building feels like it was built in the 60s/70s and, while refurbished over time, some corridors and communal spaces look dated. The rooms, however, are excellent: very comfortable beds, spotless bathrooms, and overall very well maintained. Breakfast was good, though we had a frustrating experience. Guests with breakfast included are billed around 800 pesos, but without it the same meal costs 1200 pesos, which felt a bit misleading. Admittedly it was my mistake not to check if I have booked breakfast, but it left a poor impression. Staff inside the hotel were friendly, but reception could be warmer. At this level, you expect a smile or welcoming comment, yet the front desk felt rather cold and transactional. Access is also tricky: you need to climb steps to reach reception, so heavy luggage requires help. On the positive side, the pool has warm water, the grounds are clean and pleasant, and the property is well kept. The downside is the location: it’s right on a highway, with only one restaurant nearby, so taxis are needed to reach most areas. If you want to explore neighborhoods like Condesa, I’d recommend staying there instead. Overall: comfortable rooms, a nice pool, and good breakfast, but dated communal areas, unwelcoming reception, and an inconvenient location.

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Dining

Breakfast and several on-site restaurants/bars get strong reviews, with good variety. Prices are high and inclusions, discounts, or club benefits can be confusing, and a few meals disappointed.

Related guest reviews

8

Miriam

Aug 12, 2025

·

Stayed 5 nights

Beautiful exterior but rooms not really up to par. Staff is amazing. Because of reviews here we got a room in the Casa Club that comes with breakfast, free snacks all day, and a complimentary 7-8 pm drinks and treats. One staff member, Guadalupe, was truly amazing with us and our 7-year old. Made us all feel special and taken care of. But everyone was +. The location is good. Easy to access through two streets, which turned out quite useful since one of the streets was closed for the Sunday Ciclovia. Pretty easy to get around with Uber and not expensive. Easy to walk to Polanco, and lots of restaurants and stores. The property is truly unique and interesting, beautiful. So many different restaurants and areas in the hotel, and so many activities happening all the time. The pool was fun... and it was warm! Lovely area with lots of tables and lounge chairs. They even have a staffed bar and you can get food. Kind of annoying that the only way to get towels is to get them from the gym. No real place to leave them but just on the chair. Now to the rooms. We were told we were in a semi-renovated room and here is something to pay attention: the beds are NOT queen, they are full and this is a huge issue if you are traveling with children. Rooms only accommodate 2 people really. The bathroom was bad. Weird construction, door was in a bad place, didn't close. Hooks were falling off. Rain shower is annoying, especially with soap dispensers behind it. Electricity was wonky.

10

GUSTAVO

Nov 18, 2025

·

Stayed 3 nights

El personal extremadamente amable y atento , el servicio de taxis del hotel muy eficiente y todo en general . Me dieron un ascenso de habitación sin solicitarlo y sin costo . Los restaurantes de primer nivel Volceria siempre

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6

Rick

Jul 19, 2025

·

Stayed 2 nights

The carpets in the hallways and rooms need to be replaced. Breakfast at the hotel restaurant is excessively expensive at $33.00. The waiters are not very helpful.

4

Carlos

Jun 4, 2025

·

Stayed 2 nights

Mi reciente estancia fue un completo engaño y un robo. Desde el momento en que llegué, intentaron hacerme creer que me habían "mejorado" la habitación, cuando en realidad me entregaron exactamente la que había reservado inicialmente. ¡Una mentira descarada para empezar! La oferta gastronómica fue simplemente atroz y a precios exorbitantes. Cenamos en el restaurante Bistro, ubicado en el tercer piso, y éramos la única mesa, lo cual ya decía mucho. Pedimos una pizza de $400 pesos que fue, sin exagerar, la peor pizza que he probado en mi vida. Cualquier pizza de Domino's es infinitamente superior. Pero el abuso no terminó ahí. Cada bebida costaba $300 pesos y eran de una calidad ínfima, prácticamente sin alcohol. ¡Ese precio es lo que cuesta una botella entera de licor! Y un refresco, algo tan básico, te lo cobraban a $100 pesos. Para rematar, pedimos un cheesecake de $200 pesos que no era ni una rebanada; era un diminuto círculo que se devora de un solo bocado. No me importa pagar bien por calidad, pero lo que viví fue un abuso inaceptable y un robo descarado. Es indignante que se aprovechen así de los clientes.

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10

Guillermo

Aug 2, 2025

·

Stayed 1 night

Excelente gastronomía; desde la cafetería hasta sus restaurantes de especialidades

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10

Miguel

Nov 4, 2025

·

Stayed 3 nights

Todo muy bien la recámara, la limpieza y el desayuno. Todo muy bien.

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10

Areli

Nov 11, 2025

·

Stayed 1 night

The location is superb, this is a VIP featured hotel, I did receive the 20% on food discount after asking for it. It was not offered to us. I didn't receive the upgraded room because the hotel was overbooked and without any availability. I did not receive the complimentary drinks at the bar (sad) but the bar quality is excellent and we spend a good amount of time and funds there. 😆

10

Eric

Nov 30, 2025

·

Stayed 1 night

De mis lugares favoritos para llegar al visitar cdmx. Céntrico, bien comunicado, cuenta con varios restaurantes. No he tenido problemas con la atención ni con el servicio.

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8

Luis

Jul 12, 2025

·

Stayed 4 nights

Excelente hotel por la ubicación, aunque es bastante antiguo los cuartos están muy bien, el costo del desayuno si no lo incluyes en la reserva es exageradamente caro para ser un bufete,

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8

FERNANDA

Jul 15, 2025

·

Stayed 2 nights

Pedí Room service para cenar un Pepito de arrachera,sabía mal y con lo poco que comí me bastó para que me la pasara enferma toda la estancia .

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $703	2 $282	3 $244	4 $264	5 $283	6 $237	7 $179
8 $185	9 $343	10 $1,204	11 $339	12 $238	13 $179	14 $201
15 $180	16 $231	17 $234	18 $234	19 $244	20 $175	21 $229
22 $210	23 $234	24 $237	25 $244	26 $236	27 $207	28 $194
29 $175	30 $237

Su	Mo	Tu	We	Th	Fr	Sa
		1 $231	2 $228	3 $228	4 $202	5 $161
6 $176	7 $228	8 $220	9 $227	10 $226	11 $175	12 $182
13 $156	14 $144	15 $179	16 $195	17 $228	18 $189	19 $155
20 $159	21 $167	22 $185	23 $144	24 $152	25 $154	26 $185
27 $167	28 $174	29 $145	30 $144	31 $144

Camino Real Polanco Mexico

Prices for Camino Real Polanco Mexico

Monthly average prices

About this property

Location

Room options

Camino Real Club Superior King

Deluxe Superior Two Beds

Camino Real Club King

Suite Virreyes

Suite Chapultepec

Camino Real Club Superior King Garden View

Camino Real Club Superior Double Garden View

Camino Real Club Superior Double

Junior Suite

Deluxe Superior King

Master Suite

Deluxe King

Deluxe Plus Doble

Suite Fiesta

Deluxe Dos Camas

Deluxe Superior Garden View Two Beds

Camino Real Club Dos Camas

Suite Virreyes Superior

Deluxe Superior Garden View King

Junior Suite Superior

Deluxe Plus King

Guest reviews of Camino Real Polanco Mexico

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Camino Real Polanco Mexico

Considering this hotel for your Mexico City trip?

Prices for upcoming dates