Name: Hotel Marquis Reforma
Address: Paseo de la Reforma 465, Tabacalera, Mexico City, Mexico, Mexico City, MX
Price range: $132–$607 per night
Rating: 8.95

What guests think

Across recent reviews, Hotel Marquis Reforma earns strong praise for its central, safe location, with many guests highlighting clean, comfortable rooms, while noting dated areas, added charges, and occasional maintenance issues or noise.

Service is widely described as friendly and attentive, though a few guests reported impolite front‑desk or restaurant interactions and slow responses to issues. Facilities stand out for a large gym; the spa and indoor pool are appreciated but can feel dated and some areas or hydro features require extra fees, while dining is generally enjoyed with mixed feedback on breakfast and value. Expect a classic‑style stay with warm hospitality and some quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The gym is frequently praised for its size and quality. The spa and indoor pool are appreciated but some areas feel dated and access to the hydro/jacuzzi carries an extra fee; on-site bar/restaurants and valet/parking are available, sometimes charged.

Related guest reviews

8

ALESSANDRO

Oct 30, 2025

·

Stayed 4 nights

Staff and Gym were pretty above the standard pity the hotel is a little obsolete, it would need a fresh up to become a real 5 stars hotel. Restaurants are good but not above average and the noise from the main Street makes it hard to sleep well which it can be easily fixable with better windows sound proof. Location is amazing and Spa even if the facility is old it’s still very good.

10

Eric

May 20, 2024

·

Stayed 5 nights

The water in the pool (which is indoors) at the property was somewhat cloudy, and I wondered about the hygiene standards. The spa with sauna and steam and whirlpools is amazing, but an additional $USD50/day so adds up. We had breakfast included and the buffet was really good everyday. Staff were very professional and accommodating. Room service hamburger was one of the best meals I had in Mexico City!

10

Sheila

Sep 3, 2025

·

Stayed 3 nights

Marquis hotel and spa is a hidden gem in Reforma, Mexico City. It's artistically beautiful, has a wonderful staff,3 great restaurants, large sized rooms and is walking distance from iconic places like Anthropology museum, Angel's square and Chapultepec castle. Their spa gave us the best massage we have ever had! Would highly recommend!

10

Andre

Nov 11, 2025

·

Stayed 2 nights

They have a beautiful gym and honest service. I forgot my perfume and they saved it for me.

10

Ella

Apr 20, 2025

·

Stayed 6 nights

Friendly and luxurious hotel. We bought breakfast option, it was definitely worth it. They surprised us with desert at check in and toy for my kid. Pool hours for kids are 12-4pm. Water in pool was a little cold for me, kids obviously didn't care. There’s tainer in the morning in the gym. 24 hour room service is convenient. Everyone is very friendly.

10

Sheila

Mar 17, 2025

·

Stayed 5 nights

Overall, the property was lovely, the room was very well maintained, staff was wonderful. Our only disappointment in the property was the fact that it only had a fairly small indoor pool. Would have loved some outdoor space to enjoy the beautiful weather.

10

Memo

Jun 10, 2025

·

Stayed 3 nights

Es un hotel muy bonito y sobre todo tranquilo, el gimnasio es muy amplio y la alberca proporciona un momento de relajación. Definitivamente volvería.

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8

James

Aug 3, 2024

·

Stayed 3 nights

Great overall, cobstruction happening in gym area. Breakfast buffet ok, service lacking!

8

Brian

Mar 23, 2025

·

Stayed 2 nights

I’ve stayed here many times and this time will be the last time. They now charge 45 dollars day if u want to use the hot tub!!! Also a race was outside and loud speakers at 5 am so u can’t sleep. Next time I will be at st Regis or Marriot

10

Aaron Justin

Jun 13, 2025

·

Stayed 6 nights

This is one of the best hotels we have ever stayed at. Extraordinary. Very luxurious and finest spa and restaurants.

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Cleanliness

Rooms and common areas are widely described as very clean, though a few guests reported lapses such as missing towels/toiletries, unpleasant odors, or a dirty-looking shower.

Related guest reviews

8

Maria S

Feb 12, 2026

·

Stayed 7 nights

Great cleaning crew place sparkled every time we came into our room. First night we had a floor rubber mat for the shower but not for the rest of the 6 nights and it can be slippery if not careful. The main restaurant staff were very kind and informative, food was excellent. There were times when you can tell they were understaffed. One suggestion, a water kettle would be really helpful since one does have to pay for coffee. You get the pod of coffee then you have to get hot water from the restaurant or room service does not make sense. Overall, this place is great.

2

Brandon

Nov 7, 2024

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Stayed 4 nights

My room smelled of really bad sewage and cigarettes. I never received coffee pods for the room and was told to gonto the lobby if i wanted coffee.

10

renato

Feb 13, 2026

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Stayed 2 nights

very good service, very clean, awesome rooms with space

4

Manuel

Nov 18, 2025

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Stayed 1 night

For about $100 more, I'd rather stay somewhere else. The rooms aren't very nice. There was a leak right above the toilet. Every time I sat down, a drop of water fell on my head. The air conditioning didn't cool at first, and we had to call a technician. They should verify that everything is working before handing over the room. Having a dirty technician with a ladder in the room is time-consuming and inconvenient. The shower was awful; it looked dirty and didn't work properly. This hotel is not in very good condition. You're better off spending $50-$100 more and staying somewhere else.

10

Hector

May 5, 2024

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Stayed 4 nights

Everything is great except after a day after cleaning service doesn’t completely clean the room, no vacuum plus shower and toilet need to be completely clean and sanitized.

10

Rafael

Nov 25, 2025

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Stayed 5 nights

Excellent Location, Super Friendly Staff, Clean Room Great Hotel

10

Saleh

Nov 19, 2025

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Stayed 4 nights

Very clean room. Excellent service and staff. Close to many coffee shops and restaurants. Excellent coffee shop on site. Very good restaurant on site. Staff were amazing and very helpful. Very well maintained hotel.

10

Elizabeth

Nov 5, 2025

·

Stayed 3 nights

Clean and updated bedroom, excellent location

8

Ariel

Sep 30, 2025

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Stayed 3 nights

Everything great except the timing of the room being cleaned, had to call for towels a few times since the staff didn’t leave any and other toiletries.

10

CARLOS RAFAEL QUINTANA

Nov 17, 2025

·

Stayed 3 nights

LAHABITACION ESTABA IMPECABLE.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are spacious and comfortable with good bedding and some renovated floors, but others feel dated or worn, with recurring reports of weak A/C or heat, hot‑water issues, and street or venue noise.

Related guest reviews

8

MICHAEL

Dec 27, 2025

·

Stayed 1 night

Very friendly staff. Super accommodating. The location is ideal as it’s close to a lot. 3 restaurants to choose from, the one left facing reception is the best option by far. Needs some updates.

8

Federico

Nov 21, 2025

·

Stayed 1 night

Ya esta viejo y descuidado

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6

Marco

Jul 31, 2025

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Stayed 3 nights

Great location. But not good if you are planning to sleep. Comfortable beds and linens. Bathrooms with separate shower and large bathtub were appreciated. Largest gym I’ve seen outside of a resort hotel. Gym needs maintenance with a leaky roof. The absolute worst part of my stay was that I was staying in room 204 directly above the terrace restaurant. The terrace plays loud music starting on Thursday night and can be heard until 1 am!

8

Alexis

Jun 18, 2025

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Stayed 4 nights

Good hotel in a great central location. The staff was amazing and very willing to help. Unfortunately, the room was a bit dated and the room was quite loud from street noise.

4

Manuel

Nov 18, 2025

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Stayed 1 night

For about $100 more, I'd rather stay somewhere else. The rooms aren't very nice. There was a leak right above the toilet. Every time I sat down, a drop of water fell on my head. The air conditioning didn't cool at first, and we had to call a technician. They should verify that everything is working before handing over the room. Having a dirty technician with a ladder in the room is time-consuming and inconvenient. The shower was awful; it looked dirty and didn't work properly. This hotel is not in very good condition. You're better off spending $50-$100 more and staying somewhere else.

8

Martin R

Nov 12, 2025

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Stayed 3 nights

Room was great. Heat did not work.

8

Arnold Anthony

Jan 14, 2025

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Stayed 7 nights

the newly renovated rooms (top two floors, PH and 10th) are really nice with hardwood floors, but the lower floor rooms are tired and dated, with dusty carpeting throughout. We spent four nights in an older room before moving to spend the last three nights in a renovated room. we should have moved sooner.

2

Guillermo

Feb 12, 2024

·

Stayed 2 nights

Air conditioner of the room did not work. I had a bad experience

6

Nancy

Nov 5, 2025

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Stayed 1 night

Staff was excellent, however room had no hot water, nespresso maker, but no coffee pods. Called and was told so.eone woukd bring them. No one came. Puctures on expedia show balcony with hottub. There is no balconly with this room. Mini bar is in bedroom not kitchen/living area. You have to go up set of stairs to get into the 2 floor room, and it is the only way in and out, so no exscape in case of fire.

8

Sameer

Dec 1, 2025

·

Stayed 5 nights

The hotel went out of the way to make our stay comfortable including providing extra bedding but there were also issues with the room. The heating did not work for the first 1.5 days and we were freezing till it was addressed.

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Service

Service is often excellent—friendly, attentive concierge and staff—yet several reviews cite rude or unhelpful front‑desk or restaurant interactions and slow or inconsistent follow‑up on problems.

Related guest reviews

2

Jesus

Feb 2, 2026

·

Stayed 2 nights

Hubo un problema, nos dieron una habitación que no era la habíamos reservado, además cuando hicimos la observación no se cansaban en decir que nos habían hecho un up grade y que la habitación que nos habían dado era CLARAMENTE una de menor categoría, fue una pena porque literalmente tuvimos que dormir en una habitación súper pequeña! Con apenas espacio para las maletas. La actitud de los de recepción todos súper pesados, con poco tacto y conocimiento de atención al cliente. Sin embargo la atención de todo el demás personal, botones, limpieza fue muy atento y servil. Definitivamente no me quedaré nuevamente en ese hotel.

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10

Daniel Eduardo

Jan 11, 2026

·

Stayed 1 night

Staff helpfulness and professionalism

6

Harris

Nov 20, 2025

·

Stayed 4 nights

Many issues with room that management did not take care of and when these were discussed with the manager he showed no concern. The problem seems systemic as we had to change rooms due to no hot water and a loud noise coming from the exhaust system in the first room. The second room also had issues including no soap in the room and a window that could not be closed. Management was less than responsive, blaming support staff instead of taking responsibility/accountability. My girl friend who lives in Mexico City tried to explain the situation to the manager but he still didn’t care. She was embarrassed by the service and insisted that this is not the norm in Mexico City. That should tell you everything you need to know. Do not stay here. I have gotten better service from cheap motels in the US.

10

Henry

Feb 8, 2025

·

Stayed 4 nights

We spent 4 glorious days in Mexico City and four fabulous nights at the Marquis Reforma. Many thanks to the senior concierge, Jose, for guiding us and helping to shape our plans throughout; Samuel for his smile, good nature and great directions. The hotel staff are to a person so gracious and accommodating, and the facilities/amenities are executive level. Upon our next visit to this awesome ciudad, the Marquis Reforma is where we’ll begin again.

10

Gemma Cecilia

Feb 19, 2026

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Stayed 3 nights

Mi estancia en el Hotel Marquis es siempre una garantía de servicio excepcional y verdaderamente personalizado. Desde el primer momento, el equipo de recepción te hace sentir bienvenido, y muy especialmente el equipo de concierge y botones logra que cada detalle esté cuidado con esmero. Siempre regreso con la sensación de haber estado en casa. Sin duda, un lugar al que da gusto volver.

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4

Boris

Sep 20, 2025

·

Stayed 2 nights

Hotel itself is a gorgeous, the room amazing, however the staff can be very rude and condescending, I was accused of stealing a Hangar from the closet on the day of check out in front of other people it was the most humiliating thing that has happened to me at a hotel.

10

Lina elizabeth

Sep 30, 2025

·

Stayed 2 nights

Tuve algunos imprevistos en mi registro y la gerente Mónica Álvarez se encargó personalmente de supervisar que tuviera una experiencia de primer nivel, como lo es este hotel, en verdad me hizo una estancia increíble, super cálida, amable, puntual. Sin ella no sé que hubiera hecho. Gracias infinitas!!

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6

Michael

Feb 12, 2025

·

Stayed 4 nights

The staff in the restaurant? Fantastic. The doormen? Excellent. The front desk and the concierge? Not very accurate or friendly. I felt i was an inconvenience. Sorry to have bothered you.

10

Saleh

Nov 19, 2025

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Stayed 4 nights

Very clean room. Excellent service and staff. Close to many coffee shops and restaurants. Excellent coffee shop on site. Very good restaurant on site. Staff were amazing and very helpful. Very well maintained hotel.

10

Auna

Apr 3, 2024

·

Stayed 3 nights

The staff all around was very helpful especially Jose in Concierge and the entire Concierge team went above and beyond to make sure my stay was pleasant.

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Location

Central and walkable on Reforma, close to Chapultepec Park, museums, restaurants, and transit; many guests felt safe, though traffic and nearby events or construction can create noise.

Related guest reviews

10

zaira

Oct 1, 2025

·

Stayed 4 nights

Perfect location

10

Andrew

Sep 22, 2025

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Stayed 3 nights

Great hotel next to the main park. Short taxi to great areas for food. Restaurants in hotel were good. Room was large.

8

Beatriz

Aug 1, 2025

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Stayed 3 nights

Very pretty and great location

10

Felipe

Apr 23, 2025

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Stayed 3 nights

It is on a great location. close to many amenities. Lots of security. feels safe to walk outside at night

10

Pierre

Jun 25, 2025

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Stayed 1 night

Great location

10

Jose G

Jan 4, 2025

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Stayed 5 nights

Hotel was in a great, safe location. Some reviews mentioned it was a “loud” hotel but we didn’t hear a bit of road noise.

10

Maria

Nov 5, 2024

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Stayed 7 nights

I like how close it is to a lot of good restaurants, walking distance to Chapultepec. Can go to different nice restaurants by walking.

10

Rafael

Nov 25, 2025

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Stayed 5 nights

Excellent Location, Super Friendly Staff, Clean Room Great Hotel

10

Elizabeth

Nov 5, 2025

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Stayed 3 nights

Clean and updated bedroom, excellent location

10

F E

Jan 19, 2025

·

Stayed 9 nights

very quiet, excellent location

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Dining

On‑site restaurants and room service receive plenty of praise, but breakfast quality/variety and restaurant service are mixed, and some guests questioned value.

Related guest reviews

10

The-Hiep

Jun 3, 2025

·

Stayed 6 nights

Great location and great staff. Our (deluxe) king bed room is clean and looks good. There was only one minor negative in the dated bathroom though. It's clean but it's dated. Free breakfasts were served daily at 7 and the food was limited in variety but ok. We loved their delicious croissants. In summary, it was a great 6-night stay and we'll come back to stay over here on our next trip to Mexico City for sure.

8

Maria S

Feb 12, 2026

·

Stayed 7 nights

Great cleaning crew place sparkled every time we came into our room. First night we had a floor rubber mat for the shower but not for the rest of the 6 nights and it can be slippery if not careful. The main restaurant staff were very kind and informative, food was excellent. There were times when you can tell they were understaffed. One suggestion, a water kettle would be really helpful since one does have to pay for coffee. You get the pod of coffee then you have to get hot water from the restaurant or room service does not make sense. Overall, this place is great.

10

Eric

May 20, 2024

·

Stayed 5 nights

The water in the pool (which is indoors) at the property was somewhat cloudy, and I wondered about the hygiene standards. The spa with sauna and steam and whirlpools is amazing, but an additional $USD50/day so adds up. We had breakfast included and the buffet was really good everyday. Staff were very professional and accommodating. Room service hamburger was one of the best meals I had in Mexico City!

10

Ella

Apr 20, 2025

·

Stayed 6 nights

Friendly and luxurious hotel. We bought breakfast option, it was definitely worth it. They surprised us with desert at check in and toy for my kid. Pool hours for kids are 12-4pm. Water in pool was a little cold for me, kids obviously didn't care. There’s tainer in the morning in the gym. 24 hour room service is convenient. Everyone is very friendly.

8

Simone

Nov 9, 2024

·

Stayed 1 night

The service at the hotel is fantastic, and the spa is small but very nice (and again with excellent service). The bed was probably the most comfortable I’ve ever slept in! Only downsides were the shower (low water pressure) and the breakfast (I ordered eggs and didn’t eat it because the quality was so mediocre)

10

Claudia

Jul 26, 2025

·

Stayed 3 nights

The food was excelente, and the prices surprisingly good for the quality of the food and the service.

8

Jennifer

Nov 30, 2025

·

Stayed 3 nights

This was my 1st experience visiting Mexico City, I do not speak Spanish but I was able to communicate okay with staff. The room was very spacious, clean and well stocked with water and towels. Hotel staff was kind of lukewarm, not mean but not friendly. I was traveling alone, and I am a melanated woman so I think that was a problem for a few members of the waitstaff. The restaurant in the hotel, Los Canarios, gave me a very unpleasant experience. My entree was not tha great, I didn’t complain at all. The waiters, who were watching me like a hawk, I guess decided to let the maître d’ or manager know. He comes over doesn’t introduce himself or ask me how I’m doing and just says “Is there a Problem”?! It was very rude, dismissive, and I didn’t appreciate it. The restaurant that serves breakfast in the hotel also had waitstaff that were dismissive, but very helpful and distant but laughing and speaking freely with other patrons. Again, I don’t speak Spanish but I also visited the Michelin star restaurant Em and had a wonderful time experience. Overall, the hotel is beautiful, construction was ongoing next to the hotel so very little quiet time. Traffic is horrendous but it’s to be expected. I would stay at this hotel again but definitely not alone and possible with another Spanish speaking person to see if my experience would change. FYI there were a lot od helpful and kind people on this trip, sadly the majority of them I encountered did not work at this hotel.

10

Michel

Dec 14, 2025

·

Stayed 2 nights

El desayuno estaba delicioso y el café muy rico, excelente servicio

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8

Parag

Nov 16, 2024

·

Stayed 3 nights

Good location. Breakfast was below average. On check out they made mistakes with my bill.

10

Ricardo

Dec 1, 2025

·

Stayed 1 night

Desayuno muy variado

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AI-generated summary based on recent guest reviews

Month	Average price
January	$198
February	$241
March	$263
April	$227
May	$230
June	$350
July	$231
August	$187
September	$179
October	$292
November	$237
December	$192

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $169	16 $164	17 $164	18 $162	19 $163
20 $132	21 $230	22 $219	23 $220	24 $242	25 $170	26 $170
27 $169	28 $230	29 $252	30 $221

Su	Mo	Tu	We	Th	Fr	Sa
				1 $229	2 $170	3 $170
4 $170	5 $230	6 $230	7 $262	8 $230	9 $202	10 $170
11 $170	12 $230	13 $262	14 $230	15 $230	16 $173	17 $173
18 $173	19 $235	20 $270	21 $269	22 $268	23 $204	24 $173
25 $173	26 $250	27 $278	28 $317	29 $324	30 $607	31 $594

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Monthly average prices

About this property

Location

Room options

Junior Superior Suite

Deluxe Room, 1 King Bed

Deluxe Superior Room, 1 King Bed

Deluxe Superior Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Master Superior Suite

Junior Suite

Junior Suite Corner

Sky Suite, 1 King Bed

Panoramic Sky Suite

Premium Loft

Sky Suite, 2 Double Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Marquis Reforma

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