Name: Mercure Amsterdam City Hotel
Address: Joan Muyskenweg 10, Netherlands, Amsterdam (and vicinity), North Holland, NL
Price range: $122–$460 per night
Rating: 8.33

What guests think

Mercure Amsterdam City Hotel sits by a quiet canal outside the centre, with a metro stop within walking distance; guests praise friendly staff, comfortable modern rooms and good breakfasts, but note slow check in, few nearby options and costly parking.

Some reviewers report AC that is noisy or ineffective, dim rooms, and occasional maintenance snags. Cleanliness is generally good, though housekeeping and replenishment can be inconsistent, with a few mentions of mold or lingering odors. Expect a modern, comfortable base away from the bustle, best for travellers happy to use the metro.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A pleasant canal-side bar/terrace and on-site parking are appreciated, and the small gym is adequate though some say it needs upgrades; the sauna has occasional issues. Parking is convenient but frequently described as expensive.

Related guest reviews

8

Stephane

Oct 10, 2024

·

Stayed 2 nights

Good stay in the hotel. The parking was a bit expensive for 2 days but it was convenient. I had a small problem with electricity the first night but it was sorted for tge second night.

10

Maddy

Dec 6, 2024

·

Stayed 3 nights

Amazing weekend away, easy transport into the city. Overall really good!! Staff were very helpful, the room was clean and very modern. Great facilities. Would definitely recommend ☺️

8

Alberto

Oct 14, 2025

·

Stayed 3 nights

Sauna not working properly, otherwise very good

8

Dave

Jun 15, 2025

·

Stayed 2 nights

The room was pretty good. The extra bed worked perfect for kiddo. Main bed was pretty comfortable as well and pillows were decent. Stupid open concept shower that is popular these days allows a lot of water out. Decent sized room for sure. Area is nice enough but a little less convenient than expected as the metro really only runs to central and a lot of our plans were south of there. So we ended up walking to tram and using it. But it was nice to be on a quiet canal with a few boats going by and being able to sit outside and enjoy a drink looking at the water/boats. Would stay here again.

8

Elizabeth

Sep 22, 2025

·

Stayed 3 nights

The hotel is lovely, room was a good size and I loved the nespresso machine and pukka tea. Unfortunately I found the pillows were not very good. The gym is small but well appointed. Location is ok- 20mins from centre - 10mins walk to the metro from the hotel. Breakfast was great. Staff were very friendly and helpful.

10

Ian Matthew

Oct 24, 2025

·

Stayed 4 nights

Great property. On the water and very welcoming. Perfect staff, spacious comfortable room. Modern and well appointed bath. Fitness facilities. Dining was above par for business hotel. Fresh and felt like home away from home.

8

Carol

Jul 29, 2025

·

Stayed 1 night

On edge of town. Not suitable for people with limited mobility.15-20 walk to train station. Easy access to central Amsterdam. Limited restaurants. One small superette 20 min walk. Quiet. Nice bar area. Small restaurant.

10

Jenna

Aug 6, 2025

·

Stayed 2 nights

Customer service was excellent Fitness Center needs some upgrades

8

Stina-Lisa

May 4, 2024

·

Stayed 2 nights

Hotellrummet var inte så noggrant städat. Smutsigt i vrår och på väggar. Gymmet bestod av några vikter och två löpband. Bra ventilation men hård säng

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8

Nathalie

Aug 14, 2024

·

Stayed 2 nights

Le prix du parking est bcq trop cher

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Cleanliness

Rooms and bathrooms are often clean, but housekeeping and replenishment are inconsistent. Recurrent issues include mold in showers and occasionally dirty or poorly serviced rooms, with one report of insect bites.

Related guest reviews

6

ANA MARIA A M

Oct 31, 2024

·

Stayed 3 nights

As instalações precisam de reforma, pois o hotel é antigo. Os quartos são apertados e a limpeza ficou a desejar. Quando entramos no quarto, haviam papéis higiênico usados no cesto do banheiro que não foram recolhidos. Não há frigobar e nem chaleira para chá ou café.

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6

Brandy

Sep 18, 2025

·

Stayed 4 nights

It was a good location from public transport. But my body got eaten up in my room and I reported it (included photos) and there was no response/solution. I really liked the hotel but I wouldn’t recommend staying at a place where you wake up with bites and welts on your body.

10

Hannes

Nov 4, 2025

·

Stayed 1 night

Zimmer war sauber

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10

Karla

Oct 28, 2025

·

Stayed 8 nights

Quarto limpo e confortável. Banheiro limpo. Café da manhã excelente

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10

Joshua

Aug 26, 2023

·

Stayed 3 nights

Great stay, lovely and clean hotel

6

Kamin

Apr 4, 2025

·

Stayed 4 nights

Housekeeping service extremely weak, front desk not once apologized once complained about issues in the bathroom! Unique experience!

6

Danielle

May 5, 2025

·

Stayed 5 nights

While the hotel was generally clean, we were disappointed by the lack of some basic amenities we’ve come to expect—such as timely room service and the availability of washcloths. The room itself felt quite cramped. Although the staff we interacted with were friendly and courteous, overall service fell short. After returning one evening to find our room untouched, we had to contact the front desk for fresh towels and tidying. Throughout our stay, small but important details were repeatedly overlooked—used mugs sat for days, tea condiments weren’t restocked, and basic items like toilet paper and tissues weren’t replenished. We’ve stayed at a nearby hotel with the same star rating and similar pricing, and the experience there was noticeably more comfortable and well-maintained.

8

Anouk

Dec 10, 2023

·

Stayed 1 night

Het water in de douche liep niet goed weg. Schimmel in de douche. Verder was alles prima

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8

Heinz

Aug 5, 2025

·

Stayed 4 nights

Das Hotel erfüllte unsere Erwartungen: Einfach, praktisch, sauber mit gutem Frühstück und gute Parkmöglichkeiten. Negativpunkte gibt es, weil die Klimaanlage etwas laut ist und es mit Bad in den Fugen etwas Schimmel hatte.

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4

Marie-Christin

Aug 12, 2023

·

Stayed 4 nights

Unser Zimmer war dreckig, die Wand war bespritzt mit Kaffee Flecken und der Boden war nicht gesaugt. Nach Reklamation bekamen wir ein neues Zimmer im 10. Stock, das nach Rauch roch. Die Kaffeebar war nicht aufgefüllt und sogar noch leere Zuckerpäckchen lagen dort.

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Rooms

Rooms are modern and generally comfortable, with some spacious layouts and occasional city or canal views. Downsides mentioned include noisy or ineffective air conditioning, dim lighting and socket quirks, plus occasional maintenance issues like nonworking TVs.

Related guest reviews

8

Marie

Aug 15, 2025

·

Stayed 3 nights

The property was ok. However, we had a leak in our sink which they fixed immediately and the ac was not cooling. They tried several times to fix it but it never cooled. They didn’t offer a room change . :-(

10

Sally

Aug 27, 2024

·

Stayed 3 nights

Amsterdam has been our third city during our trip through Europe. Mercure Amsterdam City was the perfect place to rest after all the tiredness of the previous cities. The hotel is super comfortable, it feels like coming home after our adventures in Amsterdam. We traveled with a small child and stayed in a family room. The room is super spacious, with a beautiful view of the river. The bathroom was modern and clean with everything you need. The hotel is eco friendly . It has a Nespresso coffee machine with water and other complementary soft drinks. The hotel was a bit far from the city. You can walk about 15 minutes to the train station or take a taxi into the city. We only ate in the restaurant once, the food was good but in my opinion a bit overpriced with a very limited menu. The restaurant atmosphere was nice. The hotel is not very family-friendly, they do not have areas for children. It's just a good place to rest after a long day of activities. If you are traveling with small children, be sure to bring milk or anything you need from outside. They do not sell milk at their stores which is open 24 hours. They have some cold food and drinks but not a big variety of items.

8

Linda

Jun 8, 2024

·

Stayed 1 night

Mooi hotel en kamer, ontbijt is prima. Enige minpunt was dat de televisie het niet deed, dit gemeld bij de receptie, helaas niet opgelost tijdens ons verblijf.

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6

Richard

Jul 20, 2025

·

Stayed 3 nights

I found the mattress to be rather uncomfortable, and it had an uneven surface.

8

Dave

Jun 15, 2025

·

Stayed 2 nights

The room was pretty good. The extra bed worked perfect for kiddo. Main bed was pretty comfortable as well and pillows were decent. Stupid open concept shower that is popular these days allows a lot of water out. Decent sized room for sure. Area is nice enough but a little less convenient than expected as the metro really only runs to central and a lot of our plans were south of there. So we ended up walking to tram and using it. But it was nice to be on a quiet canal with a few boats going by and being able to sit outside and enjoy a drink looking at the water/boats. Would stay here again.

10

Ian Matthew

Oct 24, 2025

·

Stayed 4 nights

Great property. On the water and very welcoming. Perfect staff, spacious comfortable room. Modern and well appointed bath. Fitness facilities. Dining was above par for business hotel. Fresh and felt like home away from home.

6

Timothy

Mar 17, 2025

·

Stayed 2 nights

Poor lighting in room and bathroom. Glad I don’t have makeup to apply, I’m sure if my wife was travelling with me she would have commented. Lack of power sockets - phone is plugged into guest socket should be plugged in below / behind bed. Light switches for bathroom should be my bathroom door and not 2 metres away by front door.

8

Daniel

Jul 5, 2024

·

Stayed 3 nights

The air conditioning was very loud but did not actually cool anything. The breakfast buffet was very nice. The room could have been cleaner, silicon edges were dirty and hairs on the carpet. Very good wifi.

10

Sara

Jan 1, 2025

·

Stayed 1 night

Friendly and professional staff, room was very comfortable and modern.

10

Steven

Nov 9, 2025

·

Stayed 3 nights

Nice upgraded and remodeled room in the tower. Great view of city, river, and canals. Free non alcoholic drinks with the upgrade.

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Service

Staff are frequently described as friendly and helpful, but many guests experienced slow or delayed check-in and occasional service lapses at reception or housekeeping. Some report poor communication or unhelpful responses when issues arose.

Related guest reviews

8

Molly

Jul 25, 2024

·

Stayed 3 nights

The room was great. We had a nice view, but the check-in process was unacceptable. I had done the pre check in like they suggested. When we got to the hotel at 10A, we didn’t expect to get into our room right away, but check in was at 3P and it was after 4P before we could actually get in. So disappointed and despite everything else being great, first impressions are important and I can’t say we’d ever go back to this property.

10

Anette

Apr 14, 2025

·

Stayed 3 nights

Rommet var ikke klart før 3 timer etter opplyst innsjekkingstidspunkt.

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4

Frank

Jan 3, 2026

·

Stayed 1 night

Meget langsom check in og check ud

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6

Michael Plesner

Jan 7, 2026

·

Stayed 1 night

Indtjekning tog alt for lang tid. Fine værelser.

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10

J

Oct 13, 2025

·

Stayed 2 nights

Lovely waterfront hotel, great staff from front of house, bar, restaurant and rooms. Very comfortable room, great sleep. 10 minute walk to the metro straight into the central station.

10

Natalie

Nov 25, 2023

·

Stayed 3 nights

A little bit further from Amsterdam center than realised but easily accessible via the metro. Hotel and staff were brilliant and lovely that hotel was quiet at night. Great facilities and staff were incredibly helpful and friendly. Kindly upgraded room for free due to birthday and also allowed us to check in slightly earlier than expected. Would recommend

6

Kamin

Apr 4, 2025

·

Stayed 4 nights

Housekeeping service extremely weak, front desk not once apologized once complained about issues in the bathroom! Unique experience!

10

Ian Matthew

Oct 24, 2025

·

Stayed 4 nights

Great property. On the water and very welcoming. Perfect staff, spacious comfortable room. Modern and well appointed bath. Fitness facilities. Dining was above par for business hotel. Fresh and felt like home away from home.

6

Don

Sep 19, 2023

·

Stayed 1 night

We were there 2 nights and I didn’t find the staff as friendly as all the other hotels we stayed at in The Netherlands. On the second night, we got back to the hotel after a long day out at 10:30 and found that our key didn’t work . When we went to the desk the girl (unfriendly) told us that she had blocked us out because we hadn’t paid our city tax of approx 28 euros. If they had told us this upon arrival, we would have paid it. Blocking us out of our room was completely uncalled for. I would not recommend this hotel or ever go there again.

8

SIMON

Aug 6, 2025

·

Stayed 1 night

Long slow queue to check in. Location on…few miles from centre. Breakfast ok. Overall good value

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Location

On the outskirts by a quiet canal, the hotel is a 5–15 minute walk from the metro with an easy ride to Central Station. Several note limited restaurants or services nearby, and stairs en route can be challenging with luggage or reduced mobility.

Related guest reviews

6

Michael

Jun 2, 2023

·

Stayed 2 nights

Metro to city was within walking distance and short trip to city. However, two sets of stairs to negotiate at metro station was inconvenient with heavy luggage. Couldn’t find a lift!

10

Duncan

Aug 24, 2024

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Stayed 3 nights

Great location outside the city and near the Metro, only a 15 minute ride away from Central Station. Lovely hotels with spacious rooms.

8

Elizabeth

Sep 22, 2025

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Stayed 3 nights

The hotel is lovely, room was a good size and I loved the nespresso machine and pukka tea. Unfortunately I found the pillows were not very good. The gym is small but well appointed. Location is ok- 20mins from centre - 10mins walk to the metro from the hotel. Breakfast was great. Staff were very friendly and helpful.

10

Cyril

Oct 11, 2024

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Stayed 1 night

Great location near public transportation

10

Jordan

Jul 4, 2025

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Stayed 2 nights

Great location! Close to the airport and just off the freeway with parking. Quick 10 minute metro ride into Amsterdam central.

8

Carol

Jul 29, 2025

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Stayed 1 night

On edge of town. Not suitable for people with limited mobility.15-20 walk to train station. Easy access to central Amsterdam. Limited restaurants. One small superette 20 min walk. Quiet. Nice bar area. Small restaurant.

10

Sandra

Jul 26, 2025

·

Stayed 2 nights

Short walk to metro station Spaklerweg

10

Elliot

Dec 23, 2024

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Stayed 3 nights

Was a nice place with easy access to Amsterdam using the metro

8

Volkan

Nov 17, 2025

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Stayed 2 nights

Ulaşım açısından merkezden uzakta kalıyor metro durağı 750-800 metre yürüme mesafesinde. Bunun haricinde otel genel anlamda kaliteli idi. Ancak yeniden Amsterdam gelsem daha merkezi ya da metroya daha yakın otel tercih ederim. 10 üzerinden 7.5 ideal değerlendirme olur burası için.

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8

ADRIANA

Oct 5, 2025

·

Stayed 2 nights

Hotel é super bonito e moderno mas tem um estacionamento próprio e um café da manhã, ambos bem caros. A localização é ruim. Fica a 10 min de uma estação de metro mas o caminho até lá é inóspito, nada em volta e muito ermo.

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Dining

Breakfast is widely praised for quality and variety, with several reviews calling it excellent. Some guests find on-site dining limited to buffets or overpriced outside those options.

Related guest reviews

8

Tom

Dec 1, 2023

·

Stayed 2 nights

The restaurant facility was something of a novelty for me. I found the entrance was roped off so and I had to take a circulators route around the bar, when I finally got into it I was bemused that the food was laid out but without any staff. I finally tracked down a waitress who explained that it was essentially a help yourself buffet which you ate in the bar area. Once I had this clear it worked really well for me as I detest sitting in a restaurant waiting to be served. The hotel does however need to explain the system to incoming guests.

10

Ana Paula

Jan 5, 2026

·

Stayed 1 night

Tudo muito bom , principalmente o café da manhã muitas variedades e tudo gostoso , achei só um pouco longe .

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10

Karla

Oct 28, 2025

·

Stayed 8 nights

Quarto limpo e confortável. Banheiro limpo. Café da manhã excelente

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8

Elizabeth

Sep 22, 2025

·

Stayed 3 nights

The hotel is lovely, room was a good size and I loved the nespresso machine and pukka tea. Unfortunately I found the pillows were not very good. The gym is small but well appointed. Location is ok- 20mins from centre - 10mins walk to the metro from the hotel. Breakfast was great. Staff were very friendly and helpful.

10

Ian Matthew

Oct 24, 2025

·

Stayed 4 nights

Great property. On the water and very welcoming. Perfect staff, spacious comfortable room. Modern and well appointed bath. Fitness facilities. Dining was above par for business hotel. Fresh and felt like home away from home.

8

Carol

May 29, 2024

·

Stayed 3 nights

Dining options were horrible. Only served buffet and was terribly expensive.

8

Aleema

Oct 23, 2024

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Stayed 3 nights

The property was really nice. The only downfall was the replenishment of coffee facilities within the room. A phone call had to be made for clean cups and coffee pods. The hotel is situated in a quiet location, however another downfall is that their ‘bar menu’ is the only food they have outside of the buffets. This was inconvenient for us as the buffet option was not suitable.

10

Jens

Jul 31, 2025

·

Stayed 4 nights

Nice breakfast. Easy to get in to town by metro. Good value for money.

8

ADRIANA

Oct 5, 2025

·

Stayed 2 nights

Hotel é super bonito e moderno mas tem um estacionamento próprio e um café da manhã, ambos bem caros. A localização é ruim. Fica a 10 min de uma estação de metro mas o caminho até lá é inóspito, nada em volta e muito ermo.

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10

Yvonne

Dec 10, 2023

·

Stayed 1 night

Dat ontbijt, ongelooflijk goed en uitgebreid!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$149
March	$147
April	$192
May	$187
June	$161
July	$133
August	$128
September	$187
October	$158
November	$132
December	$123

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $170	9 $187	10 $376	11 $460	12 $373
13 $251	14 $153	15 $122	16 $157	17 $151	18 $178	19 $183
20 $130	21 $161	22 $182	23 $454	24 $190	25 $170	26 $172
27 $129	28 $148	29 $168	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $144	3 $162
4 $125	5 $180	6	7 $181	8 $158	9 $162	10 $171
11 $125	12 $144	13 $162	14 $162	15 $158	16 $210	17 $281
18 $186	19 $182	20 $181	21 $182	22 $196	23 $324	24 $296
25 $131	26 $167	27	28	29 $143	30 $137	31 $146

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Amsterdam City Hotel

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