Quentin Canal House Hotel

Great location. Staff very polite . Room was very big . Bathroom and beds very clean but the rest of the room was quite dusty . Bathroom very small , if like me a bit on the larger size it would be a struggle . View was awful . Never the less it was a pleasant stay.

Breakfast was Ok, room very small could not open the bathroom door without hitting the bed half way. Toilet half under sink and holder for shower head broken. Bed ok, heating is working good. Had a uneventful night snd that matters.

For me I liked it it was safe and no bed bugs. However the bed sheets were not super clean

Amazing stay!

I contacted the hotel and Expedia prior 1 week in advance due to recent bed bug reports, and they both refused a refund. Expedia will not speak on when the property was last assessed, and have not taken any action or requested further assessment in light of any of the reviews regarding infestation or mould or general uncleanliness. Expedia confirmed they have had confirmation from Quentin that the issues were resolved, and assured me it was safe and clean to stay in. I arrived on 14th Feb. There was hair in the bed. Mold in the bathroom. Paint peeling off the walls and windows. Dust everywhere. Rust everywhere. Light switch fell off the wall when I switched it on. No availability else where in other hotels so had to stay 1 night. Immediately checked out early the next morning to relocate somewhere else. Front desk refused to issue a refund and told me to “email”. No accountability from the hotel. No accountability from Expedia. Expedia should be ashamed of themselves for not doing independent assessments on the properties they advertise as an agent, especially when they are absolutely disgusting.