Is parking available at the property?

Self parking is available on-site for a fee of EUR 22.50 per day. Parking is uncovered and limited, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM for a fee of approximately EUR 27.50 for adults and children.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Late check-out is available for a fee, subject to availability. Early check-in requests can be made but are also subject to availability.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key attractions?

The hotel is centrally located in Amsterdam, just steps from Hollandsche Schouwburg and ARTIS. It is approximately 0.5 miles from Muiderpoort and 0.6 miles from the Dutch Resistance Museum. Public transport options are available nearby.

What are the policies for guests staying with children?

One child aged 2 years old or younger stays free when occupying the parent or guardian's room using existing bedding. Only registered guests are allowed in the guestrooms.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of EUR 12.50 per night. Advance request for cribs is required. Information on rollaway beds or extra beds is not provided.

Leonardo Boutique Hotel The Lancaster Amsterdam

Average nightly price at Leonardo Boutique Hotel The Lancaster Amsterdam by month, last 12 months (USD)
Month	Average price
January	$210
February	$196
March	$225
April	$316
May	$290
June	$190
July	$167
August	$174
September	$213
October	$203
November	$159
December	$178

What guests think

At Leonardo Boutique Hotel The Lancaster Amsterdam, travellers praise the quiet, well-connected location near Artis Zoo and friendly staff, while feedback often notes very small rooms, tiny bathrooms, and many rooms lacking air conditioning in warm weather.

Many guests like the breakfast, though some found the selection or hot items limited. Cleanliness is mixed, with numerous clean rooms but repeat reports of dust, stains, damp smells, and drains or housekeeping issues. Facilities are pared back—the bar/restaurant is often closed and step-free access is lacking—while bike rentals are a plus. Expect a compact stay in a quiet, well-connected neighborhood.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: the bar/restaurant is often closed. Bike rentals are available, the entrance involves stairs with no step-free access, and parking options are nearby but paid.

Related guest reviews

10

Sheri L.

Aug 5, 2024

·

Stayed 1 night

Loved the bike rentals!

8

Paul

Nov 3, 2024

·

Stayed 2 nights

The hotel itself was really good and staff were nice, friendly and helpful. The only disappointment that it advertised it had a restaurant and Bar which it did but it was not open any of the 2 nights we were there and it was one of the reasons we booked the hotel.

8

Carly

Aug 10, 2024

·

Stayed 2 nights

The room was stylish and clean. We had a basement room, with a small window that looked onto a wall, so the room was dark, but it fitted in with the theme of the room. It was about 20mins walk to the main square. It says there's parking at the hotel, but upu can park on the street for €65 per day or in the Zoo car park, which was about 5mins walk for ~€25 per day. There wasn't an iron in the room and there wasn't one available either. Overall, a very nice stay.

8

James

Mar 26, 2025

·

Stayed 4 nights

Nice hotel in a great location. 10/15 min walk in to the main areas or only 2 mins to a tram stop on which you can get all the way back to Central Station. The rooms were clean and had a comfortable bed and good shower. Only downside was the lack of a bar in the hotel. They are attached to a restaurant however it is definitely more of a restaurant than a bar and we felt in the way while just having a drink - maybe it was just a busy time/evening? You can buy drinks and snacks in the reception but they’re very expensive.

8

Steven

Dec 17, 2024

·

Stayed 3 nights

Good: Safe area. Friendly staff. Tram runs right outside. Good bars and restaurants within walking distance. Bad: bar not open at hotel. Basement room a bit dark; if i were to book again, i would get a room on the upper floors.

10

William

May 28, 2025

·

Stayed 2 nights

I had a great stay at The Lancaster Hotel!! It was right in the heart of Amsterdam. The bike rental they offered was perfect to visit sights. The rooms were updated and clean. The staff always so helpful and friendly. We had a great stay and enjoyed it.

8

J

Dec 1, 2025

·

Stayed 2 nights

Nice stay, good breakfast, pity bar closed but apparently reopening soon.

8

Michael

Apr 29, 2023

·

Stayed 3 nights

Nice place, well situated, helpful and friendly staff. My only issue is that it is not accessible for mobility-impaired guests.

8

Herman W.O.

Feb 6, 2024

·

Stayed 2 nights

Hotel accommodation in a quiet area, opposite Artis Zoo, tram connections to and from the city center at 2 minutes walking distance. Dining options and museums within walking distance. Friendly staff and a good breakfast. The reception is not on the ground floor and can only be reached via stairs at the entrance, this may cause problems for disabled people

8

Juan

Dec 11, 2024

·

Stayed 4 nights

I would give 5 stars but the bed was terrible and the bar/lobby area was closed permanently and was not notified in the reservation

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Cleanliness

Cleanliness is mixed: many guests found rooms clean, but recurring reports cite dust, stains, damp or mold smells, blocked drains, and inconsistent or infrequent housekeeping.

Related guest reviews

4

Lewis

Aug 18, 2025

·

Stayed 7 nights

I checked in here for a weeks holiday. Upon my arrival I was allocated my room which was similar to the one advertised on Expedia. Once I entered I found that my curtains didn’t close properly, and in the evening I was treated to the noise of their industrial washing machines which kept me awake all night. In the morning I phoned reception to complain, and was told that they have another room available for me and I would need to leave my current room, leave my luggage with reception and return in an hour. Once I get back after more than an hour’s wait, I’m told the room still isn’t ready, and I’ll need to wait another hour… I can safely say this ruined my holiday plans for that day. I wait, and once I’m given my new room key, I find it doesn’t work, so return to reception yet again for a replacement key. The new room was a massive downgrade on what I was led to believe I would be getting on Expedia. The walls were marked, and the carpets were covered in black stains. The air conditioning was broken, and a stand alone fan was left for me instead, however all this done was circulate hot hair around the small room. The bathroom was much smaller and the sink blocked, it took forever to drain. I don’t think the bed sheets were changed, just made tidy each day upon request. I made complaints to Expedia who passed these on to the management of the hotel. Management denied all of my claims despite me providing detailed video evidence of everything wrong in the room.

4

Rita

Nov 15, 2025

·

Stayed 3 nights

Firstly it wasn’t disclosed that the hotel was under construction. Ordered 2 twin beds, had to physically separate the beds ourselves, very tight space in room. Bathroom was tiny and shower very small and dark fan didn’t work, beds small , more like college dorm beds.The worse part was on our last night we saw cockroaches in room, killed one waking up wall, gross, it was latte after midnight when we returned to room , cockroaches, not a comfortable night.Did mention at check out, they were sorry. Staff were nice

10

Michael

Jul 11, 2024

·

Stayed 3 nights

Quiet clean rooms

6

Melissa

Nov 19, 2024

·

Stayed 2 nights

Although the hotel had a pretty nice and modern check-in/out system, and staff was friendly, I found it a bit disappointing for a four star. There were gummies on the floor of the room, and the pillows were dirty inside. The bathroom was terribly small and crowded and the room was so so cold. Even though I was showed how to increase the heating in the room on the second day, it was still so cold over night. On a brighter side, you can do the check-in online before you arrive, and it’s next to the tram and the zoo. There was a mini-fridge, safe, kettle, hairdryer, etc.

10

Laurel

Oct 19, 2025

·

Stayed 1 night

I have stayed here several times. It is clean and comfortable. Tram stop is two blocks away.

8

Paul

Aug 29, 2025

·

Stayed 1 night

this place is not a four star hotel the bathroom had mould the room was stuffy

2

Sarah

Apr 16, 2025

·

Stayed 3 nights

The room was dirty and there was no air con so we were roasting. We had noisy neighbours and we complained to reception but they never got back to us. Would not stay there again purely for how dirty the room was.

10

Barbara

Sep 16, 2025

·

Stayed 4 nights

Our room was very nice! We enjoyed the comfort and cleanliness. We also thought the staff was helpful with suggestions. Some restaurants were near by. The trams ran near the hotel. A great experience!!

8

Chloe

May 8, 2025

·

Stayed 3 nights

Just got back from a 3 night stay at this hotel, and had a lovely time! The staff were great, nothing was too much trouble and they were really friendly and helpful. They have a small shopping essentials area in the lobby where you can buy toiletries and snacks which was very helpful! Few things to note - there was a bit of mould on the windowsills, curtains and showers, so the room could do with updating, however the rest of the room was clean and well equipped. On our last night our shower drain blocked and our shower leaked out into the room and soaked the carpet, the door to the shower also did not shut which I think didn’t help. However, we notified the staff and they were very helpful and even offered to put us in another room for the night. We had breakfast one morning out of 3 and it was ok, a lot of choice for cereals and pastries but not much variety for hot food. However, the facilities and decor were very modern. The location is perfect. Not far from the centre which is easily accessed by the number 14 tram and is directly opposite the zoo which was fantastic. Overall was a pleasant stay, great value for money and would stay here again. Thank you!

4

Ellen

Jul 31, 2025

·

Stayed 3 nights

The staff were friendly and smiling and the entrance and reception area were lovely. WiFi worked great no issues. Everything was within walking distance (30 mins max) which was helpful. Our TV was broken and the hairdryer fell apart when I picked it up. The room itself was smaller than expected for the price we paid, bathroom tiny and smelt damp (no window or extractor in there, toilet was practically under the sink). The sheets weren’t cleaned on the one occasion the room was cleaned (they clean every 3 days here unless asked other wise for the environment?) and also didn’t change our towels. I’m honestly not really sure what was actually done when they ‘cleaned’ other than making the bed. Overall the stay was fine but the room and facilities were disappointing.

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Rooms

Rooms are generally small with very compact bathrooms, and many lack air conditioning, leading to hot nights in warm weather. Some guests note thin walls, dark basement rooms, and occasional bed comfort issues.

Related guest reviews

6

Adele

Apr 10, 2025

·

Stayed 3 nights

Room was in the basement with no elevator so I had to haul my luggage up and down stairs. Shower door didn’t close all the way. Room was too dark. Even with all the lights on.

6

Sylvia

Aug 22, 2025

·

Stayed 2 nights

I know European hotel rooms are small, but the restroom was soooo tiny. The toilet was right next to the sink. I’m 5’5 and I know anyone taller than that would’ve hated it. Lol the walls are fairly thin, I could hear the family in the room next to me. They weren’t too loud so that wasn’t a big problem. They’re strict with their 3pm check in time and you could only leave your bags there if you happen to get there earlier than check in. The hotel itself looks a little outdated. There was a mix of young people and elderly in the hotel room so that was nice.

6

Sinisa

Aug 2, 2025

·

Stayed 4 nights

We stayed for 4 nights, with breakfast included. Hotel area of town is excellent, 25 walking minutes from the core center, and this address is part of central Amsterdam anyway. Tram/street car near by- arrives in Amsterdam Centre within 5 minutes. Hotel was smelling great and it looked neat, clean and well kept. Our room was horribly small. Indescribably small - suffocating for two people. Also the hangers and shelves were ridiculously arranged- one could not decide what to put where. Bathroom sink was good if you are a small bird and not a human. Shower was good with plenty of hot water. Needless to say that the bathroom was miniature. There was an issue with a leaking toilet - once we complained it was fixed very fast. There are no air conditioners in this hotel, to our knowledge. Due to mild air temps in Amsterdam, there was no need for one, but be aware! Breakfast area was beautiful. Food was totally ok and choices were good- not too much, not too little. Also vegan options too.

6

Naomi

Nov 6, 2024

·

Stayed 1 night

The room we stayed in was very small, with a tiny bathroom. I could barely move in there. It was also very warm in the room and there was no way to change a thermostate. However, the room was clean and breakfast was good. The rooms just really need an upgrade if you compare it to the rest of the hotel.

6

Jean-Francois

Nov 22, 2025

·

Stayed 2 nights

Nice staff, small room, not too far away from city center. The room & hotel looks however older and less shiny than what's advertised.

4

Harneet singh

Aug 8, 2024

·

Stayed 1 night

The barhroom was too small There was no air condition In the room. Ot was not mention when i book the hotel. The rom were hot and we need to keep the Windows open which bought In more noise from the road traffic. Not able to sleep properly

6

rosana

Oct 1, 2025

·

Stayed 7 nights

No air conditioning. There was a fan available to use in the room.

6

Sarah

Nov 8, 2024

·

Stayed 2 nights

The location of the hotel and its surrounding area were beautiful. It wasn’t too busy or too quiet and the journey to the centre is quick whether you’re walking or on a bike and loads of restaurants and cafes nearby. We were given a room in the basement which wasn’t great at all and such a shame because the view was a selling point for the hotel. It should be made clear that you could potentially get basement room. I asked to swap but unfortunately was told there were no rooms available. There was very little natural light let into the room and the view was of pebbles and stones. Guests that are made to stay in the basement should get a voucher for the restaurant or a complimentary drink at the bar. Luckily we were out most of the day. Loved that you could rent bikes from the hotel! So convenient but make sure you are sent the bike rental policy and physically shown how to use the bike before setting off.

6

Diana

Aug 27, 2024

·

Stayed 3 nights

Rooms are very small. We visited in summer and it was hot at night w/out AC. check in and check out were very easy, staff were nice and professional. Easy access to transportation, the location is very convenient.

8

geoffrey

Jun 25, 2024

·

Stayed 3 nights

Walls are very thin and doors slam loudly due to closing mechanisms. Good location and helpful staff.

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Service

Service is largely friendly and helpful, with efficient check-in and staff who go the extra mile. A few guests reported rude or unhelpful front-desk interactions.

Related guest reviews

10

Lynae

Oct 27, 2025

·

Stayed 3 nights

We were here for three nights and found it a very nice hotel with friendly, helpful staff. Quiet, spacious, contemporary room with high ceilings. Beautiful breakfast room. Would stay here again if we’re ever back to Amsterdam.

2

Guann-Yeu

Nov 10, 2025

·

Stayed 1 night

We were given a room where the shower would not drain, so essentially the water would overflow within 3 minutes. We asked the reception to give us another room, at first he rudely said he couldn't and that they were sold booked solid. I asked him to come see the issue, he refused 3 times and said there was nothing he could do even if he looked at it. Finally, he came up to see the issue, when he entered the room, again, he very rudely asked what can he do about it, he is not a plumber. We asked him to find a maintenance or plumber to come fix it, he said that's not possible. He was very agitated the entire time, almost looked like he wanted to start a fight with us when both of us were calmly just trying to find a solution. He offered to give us more towels to put on the floor if it overflows, at which point we said sure, but if the downstairs unit starts to leak water, it won't be our problem, and again, he rudely replied saying "of course it is your problem, because you know that it will overflow". My coworker and I were seriously shocked. That's when we asked to speak with a manager, and he refused and started to walk away. I followed him to the lobby constantly asking to speak with a manager and he denied me saying he is not going to call his manager. After 5 minutes of back and forth, I went outside and started to contact Hotels.com, which was proven to be useless as well at those hours. Horrible experience, still waiting for Hotels.com to offer a credit for this stay.

10

Jill

Nov 16, 2025

·

Stayed 3 nights

The staff were so friendly and helpful. Room was clean and comfortable. Good location for getting into the City Center. We walked everywhere from the hotel.

6

Karim

Sep 26, 2023

·

Stayed 2 nights

Front desk staff poorly trained. Had difficulty changing rooms as the front desk gent not only he didn’t offer to help, but ask me not to use the restroom in the original room before changing. Furthermore, he asked me not to put my clothes on the bed while doing my suitcase to change rooms. On the positive side, this hotel has great breakfast.

10

Dayichan

Aug 20, 2024

·

Stayed 4 nights

First I had a small room with a small window because of the west side of the Building and when I talk to the staff he said I need to talk to the GM. when I talk to her she was so nice and give me a new room on the east side and was a blessing. she also did give me a free breakfast as a compliment and a drink.

10

Nigel

May 4, 2025

·

Stayed 3 nights

Very friendly and helpful staff.

10

Bradford

Jun 15, 2025

·

Stayed 3 nights

Walking distance to almost all the attractions we were looking for. Staff were polite, efficient, and very helpful.

2

Sigrid

Jun 23, 2025

·

Stayed 2 nights

I returned to The Lancaster Hotel after a great previous stay, but this visit was deeply upsetting. A simple question at the front desk quickly escalated into a situation where I felt misjudged, cornered, and treated with visible hostility by three staff members – including the manager, who was immediately aggressive in tone. I remained calm and respectful, but their reaction was so disproportionate it felt surreal. I had just paid over 500 euros and found myself in a space where I no longer felt safe, welcome, or even seen as a guest. The worst part wasn’t the extra charge – it was the feeling of being pushed into submission through intimidation. Whether intentional or not, the energy was aggressive and alienating. This kind of behaviour is completely unacceptable in a hotel environment. I left feeling shaken and would never return.

8

Moira

Jul 20, 2025

·

Stayed 8 nights

Very close to a few restaurants and a small convenience store. Tram line was a few steps away. It was so easy to get around. Staff was fantastic and already to help.

10

Stephen

Jul 27, 2025

·

Stayed 2 nights

Had a great short stay at the Lancaster. The room was comfortable and the breakfast was great. I found the staff polite and helpful. Also great to be so close to the Artis Zoo and tram stop.

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Location

Quiet, convenient base opposite Artis Zoo with a tram stop close by and 15–30 minute walks to central sights. Good for accessing nearby restaurants and cafés.

Related guest reviews

10

Anton

Aug 25, 2025

·

Stayed 1 night

Great boutique hotel with perfect location

10

David

Nov 14, 2024

·

Stayed 3 nights

Overall service was excellent, property well maintained and convenient access to major train station

10

Jeremy

Sep 1, 2025

·

Stayed 3 nights

Very convenient with a tram stop virtually outside and right opposite Artis (Zoo)

10

Tatjana

Jun 26, 2024

·

Stayed 1 night

Across the zoo in a quiet neighborhood. Good for families

8

Herman W.O.

Feb 6, 2024

·

Stayed 2 nights

Hotel accommodation in a quiet area, opposite Artis Zoo, tram connections to and from the city center at 2 minutes walking distance. Dining options and museums within walking distance. Friendly staff and a good breakfast. The reception is not on the ground floor and can only be reached via stairs at the entrance, this may cause problems for disabled people

10

Lewis

Jun 13, 2025

·

Stayed 3 nights

Great hotel on the edge of Amsterdam. Very quiet . Nice cafes nearby and the zoo just across the road. For us a perfect location for everything we needed. Nice 20 min walk to all the things we wanted to visit.

10

Deon

Feb 23, 2025

·

Stayed 2 nights

Loved it here. Great location for that quiet holiday but still walkable to the downtown area

10

Michael Richard

Jun 1, 2023

·

Stayed 2 nights

Been here several times very clean and well decorated in a great area thats quiet yet not to far from town center and opposite the zoo. tram right outside or about a 20 min wander into town through lovely sites.

6

Diana

Aug 27, 2024

·

Stayed 3 nights

Rooms are very small. We visited in summer and it was hot at night w/out AC. check in and check out were very easy, staff were nice and professional. Easy access to transportation, the location is very convenient.

8

Arbaaz

Dec 31, 2024

·

Stayed 5 nights

Great hotel, amazing location.

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Dining

Breakfast is widely praised as tasty and varied, though a few guests found the selection limited or inconsistent. On-site dining beyond breakfast can be limited when the restaurant/bar is closed.

Related guest reviews

10

Lynae

Oct 27, 2025

·

Stayed 3 nights

We were here for three nights and found it a very nice hotel with friendly, helpful staff. Quiet, spacious, contemporary room with high ceilings. Beautiful breakfast room. Would stay here again if we’re ever back to Amsterdam.

10

Joanne

Sep 4, 2024

·

Stayed 3 nights

We enjoyed our stay very much. Staff friendly, rooms clean, within walking distance of central Amsterdam, trams close by, restaurants within walking distance and they serve a great breakfast.

4

Emily

Oct 28, 2025

·

Stayed 3 nights

Breakfast was disappointing - not a lot of choice and half the time the bacon was only cooked on one side. The room was very small and when we got there, they didn’t have my booking registered. Good location to tram into central.

10

Charles

May 4, 2024

·

Stayed 1 night

Great location, very helpful staff, awesome breakfast.

8

Dr. Bernd u. Christine

Jul 31, 2025

·

Stayed 2 nights

Vom Hotel mit der Straßenbahn Linie 14 ist das Centrum in wenigen Minuten gut erreichbar. Hotel liegt Zentragl für ein Citryhotel - Nachteil: es ist laut (Verkehrslärm usw.). Zimmer sind klein aber ausreichend; Frühstück ist sehr reichhaltig und gut!

6

Swetlana

Nov 2, 2024

·

Stayed 4 nights

Sehr kleine Zimmer, die Auswahl beim Frühstück sehr gering.

10

ROBIN

Mar 21, 2023

·

Stayed 4 nights

I enjoyed staying at the pleasant hotel opposite the Artis Zoo. It is easily reachable from the Central station thanks to the excellent team 14 service. The bedroom is comfortable with clean towel provided every day. The breakfast choice is excellent. The staff is very friendly and cooperative.

10

Dean

May 14, 2025

·

Stayed 6 nights

We had everything we needed. The bed was a king and very comfortable. They cleaned the room daily which they don’t do in the states anymore. They were incredibly friendly and helpful at check-in. The buffet breakfast offered was reasonably priced, had a huge selection of food and everything was incredibly tasty. My only comments would be that the bathroom needs more light and the towels could be of higher quality. But that’s really small stuff! All in all, loved it. And the location was perfect. Out of the crazy but near a tram and easy to get anywhere we wanted to go.

8

Jeannette

Jul 18, 2025

·

Stayed 6 nights

Good location, excellent breakfast, quiet room.

10

Stephen

Jul 27, 2025

·

Stayed 2 nights

Had a great short stay at the Lancaster. The room was comfortable and the breakfast was great. I found the staff polite and helpful. Also great to be so close to the Artis Zoo and tram stop.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $160	2 $204	3 $243	4 $304	5 $211	6 $329	7 $500
8 $165	9 $161	10 $159	11 $158	12 $179	13 $246	14 $265
15 $150	16 $274	17 $275	18 $292	19 $265	20 $255	21 $271
22 $153	23 $175	24 $162	25 $160	26 $177	27 $248	28 $268
29 $153	30 $158

Leonardo Boutique Hotel The Lancaster Amsterdam

Prices for Leonardo Boutique Hotel The Lancaster Amsterdam

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed

Comfort Room (4 Single Beds)

Comfort Room, 1 Double Bed (Limited View)

Room, 1 Double Bed (Small)

Comfort Room, 1 Double Bed

Comfort Room (3 Single Bed)

Comfort Room, 2 Twin Beds

Comfort Room (1 Single Bed)

Guest reviews of Leonardo Boutique Hotel The Lancaster Amsterdam

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Leonardo Boutique Hotel The Lancaster Amsterdam

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Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $456	22 $538	23 $457	24 $428
25 $207	26 $542	27 $404	28 $420	29 $258	30 $287	31 $320