Hotel Plantage

Where do I start. First off. There is no lift/ elevator in this hotel. You are expected to carry a 50 lbs suitcase up 2-3 flights up a circular staircase. There was no A/C in our room. So we had to sleep with our window cracked open. The next day and following days I continued to breakout with bug bites all over my body. Bed Bug Bites!! Thank goodness it was for only one night. And to carry our luggage down those stairs the next morning, being mindful to be quiet as we had to leave early.

Beds and bathroom were clean but overall the room was not that clean. (Carpet, walls,surfaces, The shower head was broken/ leaking. there is no staff at all, emails and messages prior to arrival got no response. Web site indicated there was an airport shuttle but there isn’t. Digital keys were a bit of a stress because if your phone dies while sight seeing you can’t get back into your hotel. Stairs are a no-go for large or heavy suitcases.

Did not stay because of bed bug infestation and property would not respond to repeated calls whether the infestation was cleared .Also could not get help from expedia .ca . They do not respond to their help line .

The street entry and around the door to the unit was less than desirable, garbage on street. The digital key and not having any person to see or check in with was a little hard when u r not tech savvy. But, once we got inside and into the unit all was good. They also all allowed us to drop off our luggage before we got into the unit. The unit was easy to get to and around to site see, with the tram stopping right at our place. I would recommend it.

Do.Not.Reccomend Very disappointing and concerning experience. There was water leaking through the bathroom light fittings, creating a serious electrical and fire hazard, along with ongoing work in a neighbouring room every morning causing noise and disruption. I was relocated, but the new hotel was worse. The room had a broken window covered with tape, a hanging door handle, unstable flooring, mold around the windows and in the bathroom, and was visibly unclean. I also requested a double bed as I’m travelling with a child but was given two single beds that could not be moved together. My family remained in the original hotel despite the electrical issue, which was extremely worrying. There was a clear lack of care or urgency from the hotel, and they have been unresponsive when contacted through Expedia. Overall, I did not feel safe in either accommodation. Very stressful and poorly handled — I would not recommend staying here