Name: The Juniper Hotel & Bistro
Address: 1 Juniper Way and Mount Norquay Road Box 3449, Banff, Canada, Banff, Alberta, CA
Price range: $107–$747 per night
Rating: 8.53

What guests think

Travellers praise The Juniper Hotel & Bistro for its sweeping mountain and valley views and welcoming staff, while noting its quiet setting just outside Banff, convenient shuttle, and an on-site bistro that many consider a highlight of their stay.

Rooms win compliments for views and some comfortable beds, but several reviews describe dated interiors, small bathrooms and poor lighting, plus thin walls or occasional highway noise. Facilities include a mountain-view hot tub, parking, e-bikes and gear loans, and a shuttle into Banff, though guests mention the hot tub can be small or lukewarm, the shuttle has limited hours, there’s no elevator, and an added amenities fee applies. Cleanliness is frequently praised, yet multiple reports cite housekeeping misses like dusty floors, stained linens or hair in bathrooms. Expect scenic, low-key lodging with standout views, friendly service and some trade-offs on age, noise and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include a mountain-view hot tub, parking, e-bikes and gear loans, plus a shuttle into Banff. Common downsides are a small or occasionally lukewarm/out-of-service hot tub, limited shuttle hours, no elevator, scarce ice/vending, and an added amenities fee.

Related guest reviews

6

Rebecka

Nov 12, 2024

·

Stayed 2 nights

The hotel is dated but clean, there are not many amenities and the additional $15 per day “amenities charge” for parking, wifi, hot tub use etc. was an unpleasant surprise. Will likely not be back but nice to stay at this iconic venue even once.

10

Nicole

Jun 22, 2025

·

Stayed 4 nights

Great location and views. Service and amenities were very convenient. We were able to borrow bear spray, umbrellas, and walking poles without a cost. Also free shuttle service downtown!

8

Kelly

Aug 24, 2024

·

Stayed 3 nights

Staff at reception was very friendly and helpful. No elevator, so if you have big and heavy luggage, you'll need help from staff. Biggest negative was breakfast didn't start until 8am, which is when most of the Banff tours pick folks up, don't understand why they wouldn't start at 7am at least. No microwave in room but was able to take items to front desk to heat up for you. No ice machine either, so you'd have to get a small bag from the front desk that they get from the restaurant. Hot tub wasn't very hot and on a silly 5-minute timer. Ground around hotel pretty and had a nice view of the mountains on either side.

10

Stephanie

Feb 20, 2024

·

Stayed 1 night

Really great boutique hotel, close to everything and the hot tub has mountain views. They service the hot tub every Monday morning which was disappointing as I chose the property to have a dip before I had to head out and couldn’t. They were great with receiving my feedback on that and had an incredible breakfast instead!

10

Kendra

Aug 3, 2025

·

Stayed 6 nights

The rooms were quiet and comfortable and had excellent views of the mountain (either direction). We very much enjoyed the amenities, including the free ebikes(!), the hot tub that overlooked the valley, and the restaurant with some of the best views in Banff. Would go back all over again. Great option if you want to be away from the crowds and bike/walk into town!

8

Troy

Jun 24, 2025

·

Stayed 1 night

While the overall property was quite charming, I feel like the staff could do a better job letting their customers know about the amenities both available and unavailable to their customers. First, no ice/vending machines in the hallways as is typical. They sent me to the on-site restaurant kitchen to get ice cubes. (weird). Second, there is no elevator in this hotel though it has multiple floors. I guess if you are handicapped, you are stuck on the ground floor. Very odd to see a modern public hotel without this basic disability-compliant technology. That said, it was very quiet here and the rooms are comfortable with great views of the surrounding vistas. We didn't eat at their restaurant so can't speak to that experience.

10

Hans

Oct 3, 2023

·

Stayed 2 nights

great spot - slightly removed from the business of Banff. Be prepared, they do not have a elevator (they certainly will help with bags and main floor rooms can be requested). The rooms could use a refresh. The view outstanding. They have free parking, use of bikes, will loan you bear spray back packs, and have a shuttle (we found very handy). We totally enjoyed dinner at their bistro. The service was kind, informative and attentive (amid a large wedding party)! Our server knew the area and had great suggestions of what we might like to explore. It was so special when he shared a personal white bear encounter he had a few years ago. We enjoyed the chefs cut - a 16 oz rib eye - done to perfection (well done for one and medium rare for the other). It was butter knife tender and seasoned perfectly. Roasted carrots (tender but no mush) and Brussels sprouts with birch syrup complimented the meal. The wine we chose wasn’t available. We chose a less expensive one - and will look to buy it at home. I’d recommend a reservation - although we did sneak in without one for a delightful breakfast our last morning.

8

Robert

May 27, 2025

·

Stayed 2 nights

Really pretty spot, I liked this hotel a bit more as it is further outside the main town. It was clean, good food, and quiet. The hot tub has a nice view, but it can be hard to find a good time to use it as it seats 4-6 and you may find it awkward to interrupt other couples when they are using it.

8

Lei

Oct 12, 2025

·

Stayed 4 nights

I have stayed in this hotel and as always staff are helpful and friendly. Since the hotel is a few minutes away from downtown, shuttle is needed. The shuttle service is limited and the time available is very limited. They only service between 10am to 6pm and very often not available since I think only 1 shuttle is available. Other than the limited service, the place has nice views even if the structure is little dated. Snd the staff are helpful and friendly.

8

Michelle

Feb 8, 2026

·

Stayed 1 night

The staff at the Juniper, along with the view is the best part. The rooms are nice and cozy. I love that they use warm lighting instead of the typical sterile hotel lights. There is an additional $20 facilites charge over and above your reservation price. The hot tub is nice but, it was pretty dirty. Overall, they are doing a nice job.

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Cleanliness

Many guests find rooms spotless or very clean, but a notable number report misses such as dusty floors, stained or musty linens, hair in bathrooms, and poorly cleaned tubs or fridges.

Related guest reviews

8

Brianna

Apr 6, 2025

·

Stayed 2 nights

The bathroom garbage can and floor was gross as well as the mini fridge STUNK baaad. But otherwise it was a great experience. Staff were friendly, caring and kind. food at the bistro was amazing. I would definitely recommend someone to stay here despite those minor cleanliness downfalls because the staff is very accommodating to any problems you may have.

10

Charles

Feb 9, 2026

·

Stayed 2 nights

The Juniper is always spotless and ALL of the staff are courteous and pleasant to deal with. The Juniper Bistro is some of the best food in Banff with a view you can't get anywhere else.

4

Jennifer

Apr 7, 2024

·

Stayed 1 night

We booked a family suite/room. The price was reasonable, location was good, staff and service were fine but the cleanliness of the room was not. The 2 wine glasses in our room were dirty, one was sticky on the outside. The room phone was very dirty, the white pillows looked unclean, either stained or not well washed, the mini fridge needed a good clean as well, and the side table in the room had a lot of dust on the second shelf, top of the side table was clean but that’s it. The room furniture is very dated, can easily and inexpensively be refinished to add some charm. The carpeting on the stairs and in the hallway could also be replaced, quite worn. I took pick it not sure if I can add them…

6

Erika

Apr 27, 2024

·

Stayed 2 nights

The staff was polite and extremely helpful. The bistro was great, we loved the food. We experienced a few problems though. Our bathroom wasn’t cleaned properly before our arrival. The bathtub was dirty and had a few pieces of hair around it. The room with a king bed only had one nightstand that felt a bit unusual. Also the carpet had better days, wasn’t expecting that at the Juniper. The heating system was fairly noisy, so we turned it off.

4

Mohamed Aamir

Nov 10, 2025

·

Stayed 1 night

$20 Amenity Fee for the “free” parking, “courtesy” shuttle, “free” hot tub….?? Terrible coffee! Would it hurt to have a single serve machine with some decent brand of coffee? Had to call to get the lamp in the room replaced and the tv remote. If the towels was stained with what looked like blood. Room keys were deactivated before checkout time! Aside from a Smart TV, really nothing special about this property. Wouldn’t book there again.

6

Manuela

Apr 8, 2025

·

Stayed 3 nights

Great location if you have a car. It’s quiet and peaceful. While the room was clean the bathroom was not!

6

Aaron

Jul 7, 2025

·

Stayed 1 night

The Juniper is a nice and quiet hotel however if I’m going to spend $500/night, I’d like my bathroom to be clean. I was very disappointed and grossed out to find a large hairball in the middle of the floor.

10

Debbie

Feb 9, 2026

·

Stayed 1 night

What a fantastic stay. Staff were fantastic and our room was spotless. Restaurant and views were out of this world.

6

Mariya

Mar 11, 2024

·

Stayed 1 night

The floors in the room were not vacuumed, tv was covered in smudges, and the bathroom was covered in hair

10

Nima

Jul 24, 2025

·

Stayed 2 nights

I had a wonderful stay at this hotel! The room was spotless and well-maintained, with every detail taken care of. The view from my window was absolutely stunning, making my stay even more relaxing and enjoyable. I also loved the fresh, pleasant scent throughout the hotel—it added to the welcoming and comfortable atmosphere. Overall, it was a delightful experience, and I would definitely stay here again!

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Rooms

Rooms deliver impressive views and often comfortable beds, yet many are small and dated with tight bathrooms, dim lighting and limited in-room amenities (e.g., no microwave). Some guests also note thin walls and/or highway noise.

Related guest reviews

10

Bryant

Feb 12, 2024

·

Stayed 2 nights

Nice, clean, easy parking, & friendly staff! AC & Heater WORKS GREAT! Hot water is nice! Comfy beds.

4

Mickie

Jul 23, 2025

·

Stayed 4 nights

The property is adjacent to Trans-Canada Highway; traffic noise all night. The queen beds sank in the middle and seemed worn out. The bathroom tub/ shower/sink were dirty our entire stay. Room perimeter very dusty on carpet and tile. Bistro closed one morning for a special event w/1 hr window to eat; 2 dinners were fine; 1 breakfast was cold by the time it was served. The staff were very kind. We did receive fresh towels daily.

6

Jeannette

Feb 23, 2023

·

The view was amazing. The room was super small and not at all like the pictures. Being on the bottom floor wasn't ideal as we could hear people walking above us at all hours. Not having a pool or breakfast was definitely disappointing.

10

Georgina

Oct 20, 2025

·

Stayed 2 nights

The view from the 1st floor deluxe room was spectacular. The only thing i would say that is a "negative" is how close all the rooms are to each other and you could see into the next room if you stepped out to enjoy the deck. Aside from that, highly recommend.

4

ilija

Sep 14, 2025

·

Stayed 5 nights

Location is very nice. Unfortunately the hotel is very old and dated. The rooms are just ok, and the washroom was awful. They need to renovate badly. Not worth the almost $600 a night.

6

Susan

May 19, 2025

·

Stayed 1 night

Nice location. Rooms are very small and lacking modern amenities like charging stations. Views are spectacular!

6

James Edward

Jul 13, 2024

·

Stayed 4 nights

We had a King Mountain View room. The view looking out is fabulous. The view looking down is a noisy highway. They also did not have blackout shades - so a lot of light came in. The rooms have a small balcony that is useful when standing, but the rail doesn\'t allow you to sit and look out as there are panels in the way. They have a shuttle (car with 4 seats available) to the downtown area which is nice. You have to schedule what time you want to return to the hotel, and those slots fill quickly. The rooms are dated (carpet needs changed, curtains are falling off their hooks, TVs are from the prior decade), lighting is horrible in the rooms with two bedside lamps that don\'t provide much light, and the bathrooms are quite small. Our linens had spots on them; however, they were replaced when I pointed them out. On the plus side: the staff was pleasant, the rooms had AC for those hot days, in room french press coffee, and they offered bear spray to "rent" (if you use it, there is a charge, if not it is free - we didn\'t see any bears).

10

Thomas

Oct 26, 2025

·

Stayed 1 night

Best room views in banff

8

Michael

Aug 5, 2025

·

Stayed 2 nights

Bathroom door didn't close, smoke alarm went off in the night, poor room lighting, no comfortable chair for reading, staff made error in reservations - but a magnificent view.

8

Ryan

Oct 12, 2025

·

Stayed 4 nights

Spectacular views from our room and loved the separation from town but easy access to all major roads. Staff were great and the food was excellent, but the pillows and bed in the room weren’t the most comfortable. Mountain view hot tub was pretty sweet too!

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Service

Staff are widely described as friendly, accommodating and helpful, with occasional upgrades and useful local tips. A few guests reported lapses such as brusque service, reservation changes or shuttle communication issues.

Related guest reviews

10

Charles

Feb 9, 2026

·

Stayed 2 nights

The Juniper is always spotless and ALL of the staff are courteous and pleasant to deal with. The Juniper Bistro is some of the best food in Banff with a view you can't get anywhere else.

10

Elkin

Aug 30, 2025

·

Stayed 1 night

Outstanding staff, Carolina in the front desk in particular. Restaurant has very good options. Rooms with balcony have a fantastic view, also are on the highway side but they're very quiet.

10

jazz

Sep 22, 2025

·

Stayed 1 night

I had a wonderful stay at this hotel. The service was excellent — the two receptionists at the front desk were warm, welcoming, and very friendly. The hotel also offers a complimentary shuttle to downtown Banff, which was such a great convenience. The driver was kind and shared interesting stories about the area along the way. Overall, the atmosphere of the hotel is cozy, warm, and inviting — a perfect place to stay in Banff.”

10

Mellany

Apr 9, 2023

·

Stayed 1 night

Service is awesome. They upgraded my room with balcony and the view is fantastic.

10

Rebecca

Sep 9, 2024

·

Stayed 4 nights

Everything about our stay at the Juniper exceeded our expectations. The location into downtown was excellent because you’re off the beaten path just the right amount. Loved the bikes, they are top notch and there are so many amazing places to bike to nearby. The restaurant—wow, amazing. The food and drinks are next level. The staff is absolutely fantastic. They are so kind, professional and friendly/fun. We will definitely stay here again when we return to Banff. One of my all time favorite vacations!

2

Shubam

Dec 18, 2023

·

Stayed 1 night

Staff was so rude never gonna book room again with them

4

Karla

Mar 2, 2024

·

Stayed 4 nights

I rented a room months in advance and was given a different room without being told during the check-in, I received and email from the hotel after check-in saying the modified my reservation, and was only charged a difference of $7. The room I was given was one of the basic rooms and was not worth $7 less, that one was around $100(or so) less that the one I had reserved. Basically this hotel likes to scam people.

10

Trish

Jun 27, 2024

·

Stayed 2 nights

Staff extra friendly. Great location. An upgrade made it an even more special experience.

10

GERSON

Aug 16, 2025

·

Stayed 1 night

Hudson (I believe) was extremely helpful.

10

Parisa

Jan 25, 2025

·

Stayed 2 nights

Staff was kind, hotel was quiet and clean. Hot tub view was perfect. The Bistro service was not good at all, unfortunately with that view and the delicious food, we went twice and both servants were not nice. We booked specific table the night before and when we went to have brunch, it was full with other people. I mentioned that and the servant just said choose any other table that you like. I expect to hear that they are sorry that this happened and will be more nice. Even when we wanted to pay he left the machine and disappear, to the point that we could not wait more and left without even anybody say buy to us. It was weird that they mentioned that as the best Bistro in Banff, which could be if they would have better staff.

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Location

Set just outside downtown Banff, the hotel feels secluded and scenic while remaining a short drive or shuttle ride to town and nearby trails. Some guests mention highway noise depending on room.

Related guest reviews

10

Muneeba

Sep 17, 2024

·

Stayed 3 nights

Could not beat the boutique vibes and spectacular views of the place! Lovely staff and perfect location for a romantic getaway. Right off the highway, free parking and very close to double Banff while staying away from the mad crowds!

10

Nyssa

Aug 19, 2023

·

Stayed 2 nights

Great hotel in a great location always love coming back here. Friendly staff that make you feel welcome and remember you, beautiful views and peaceful.

8

Chelsey

Oct 11, 2025

·

Stayed 4 nights

The location for this hotel is excellent! So close to downtown banff without feeling like you are in the hustle and bustle. You feel secluded in the trees but have an amazing view. The staff was very friendly and helpful. We loved using the Ebikes. A highlight of the trip. The lighting in the rooms is very poor. I hard a really hard time seeing to read with the little side table tamps. There was only a small ceiling light by the door. The rooms are a little cramped but well cleaned. There is no elevator for second floor rooms but those have the best views. They set out fed tea a lot, but we often wished they had a water option available more than just the mornings.

8

Bernard

Oct 18, 2023

·

Stayed 2 nights

Nice view with a highway soundtrack. Keep your windows closed unless you like the sound of semis. The Bistro Restaurant is excellent. Staff very friendly and helpful. Recommended overall.

10

Luciano

Feb 9, 2025

·

Stayed 2 nights

Really close to Norquay mountain perfect if your skiing there and literally 3 min from Banff. Can’t wait to be back!

10

Tracy

Jun 1, 2023

·

Stayed 2 nights

Beautiful property just outside of Banff but easy 20min walk into town, or there's a free shuttle available. They also offer free bicycles in the summer but those were not yet available when we stayed. We were upgraded to the Valley King and it was amazing to wake up to a view of the mountains and Banff. Supet comfortable beds and the Adirondack chairs were perfect for reading in the sun. Only con is there is sometimes noise from the highway, but much quieter vs staying in downtown Banff. Would highly recommend!

10

Matan

Oct 19, 2025

·

Stayed 5 nights

Lots of psrking available. A bit outside of the town so need to drive into main site. But was fairly easy. There is free parking by the train station

8

Douglas

Mar 2, 2024

·

Stayed 1 night

This is the only hotel in Banff on this side of the highway. It feels secluded and yet is very close to Banff with a free shuttle to town as needed. The best of both worlds.

10

Darwin

Jul 9, 2024

·

Stayed 3 nights

Has a great view of the mountains. Close to the highway, but not an issue with noise.

8

Anne

Jun 12, 2025

·

Stayed 5 nights

Juniper is away from downtown which makes it more difficult without a car as there are no uber services and you’re relying on their shuttle and Banff’s taxi service. Location is amazing for hiking and quiet reflection. Restaurant is excellent. Staff was kind and helpful. I recommend but make sure you rent a car or be ready to walk or take a taxi.

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Dining

The on-site Juniper Bistro earns consistent praise for quality food and views. Critiques include higher prices, limited hours or closures for events, occasional service inconsistencies, and no complimentary breakfast.

Related guest reviews

8

Kathy

Jul 7, 2024

·

Stayed 1 night

Lovely views. Comfortable and clean accommodations. Staff was great, including in the restaurant where we enjoyed a great meal.

10

Bonnie

Mar 24, 2025

·

Stayed 1 night

We stayed at the recommendation of a friend. The view from the hotel was amazing. We stayed at the hotel for dinner. Their 5 course pairing was over the top. Went away extremely satisfied.

10

Charles

Feb 9, 2026

·

Stayed 2 nights

The Juniper is always spotless and ALL of the staff are courteous and pleasant to deal with. The Juniper Bistro is some of the best food in Banff with a view you can't get anywhere else.

10

Fahim

May 27, 2025

·

Stayed 1 night

Hotel was clean, quiet and comfortable. Reception was kind and provided advice on places to visit as a first timer in Banff. I didn’t expect it, but I had a room with a great view of the mountains. The only downside would be the lack of immediate food options. The onsite restaurant was quite expensive without too many options. Had to go to downtown Banff for different options.

6

Sophie

Dec 12, 2024

·

Stayed 4 nights

When we booked the room, it said that it had Hot Tub, parking and other aminities.. But to our surprise, we were charged on top of the booking a charge of 15 $ a day for the use of hot-tub, parking and others... We had one breakfest at the Bistro of the Hotel... very expensive...

10

Christopher

Aug 28, 2025

·

Stayed 2 nights

We really loved the restaurant

8

Kelly

Aug 24, 2024

·

Stayed 3 nights

Staff at reception was very friendly and helpful. No elevator, so if you have big and heavy luggage, you'll need help from staff. Biggest negative was breakfast didn't start until 8am, which is when most of the Banff tours pick folks up, don't understand why they wouldn't start at 7am at least. No microwave in room but was able to take items to front desk to heat up for you. No ice machine either, so you'd have to get a small bag from the front desk that they get from the restaurant. Hot tub wasn't very hot and on a silly 5-minute timer. Ground around hotel pretty and had a nice view of the mountains on either side.

10

Marco

Aug 23, 2025

·

Stayed 9 nights

The Juniper was a gem! We loved it! Out of the hustle and bustle of downtown but still about a 5 min drive without the hassle of finding parking. The Juniper Bistro was outstanding! The staff was friendly and very helpful.

10

Debbie

Feb 9, 2026

·

Stayed 1 night

What a fantastic stay. Staff were fantastic and our room was spotless. Restaurant and views were out of this world.

10

Parisa

Jan 25, 2025

·

Stayed 2 nights

Staff was kind, hotel was quiet and clean. Hot tub view was perfect. The Bistro service was not good at all, unfortunately with that view and the delicious food, we went twice and both servants were not nice. We booked specific table the night before and when we went to have brunch, it was full with other people. I mentioned that and the servant just said choose any other table that you like. I expect to hear that they are sorry that this happened and will be more nice. Even when we wanted to pay he left the machine and disappear, to the point that we could not wait more and left without even anybody say buy to us. It was weird that they mentioned that as the best Bistro in Banff, which could be if they would have better staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$122
February	$128
March	$126
April	$136
May	$219
June	$403
July	$458
August	$470
September	$427
October	$205
November	$202
December	$154

Su	Mo	Tu	We	Th	Fr	Sa
				1 $509	2 $403	3 $443
4 $296	5 $447	6 $299	7 $363	8 $300	9 $289	10 $313
11 $642	12 $169	13 $168	14 $168	15 $167	16 $145	17 $747
18 $144	19 $144	20 $145	21 $144	22 $145	23 $107	24 $360
25 $169	26 $169	27 $165	28 $169	29 $145	30 $151	31 $169

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $415	21 $500	22	23 $479	24 $419	25	26 $512
27 $582	28 $417	29 $747	30 $417

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Standard Woodland King)

Deluxe Room, 2 Queen Beds, Mountain View (Deluxe Valley Room)

Deluxe Room, 1 King Bed, Mountain View (Deluxe Valley King)

Standard Room, 2 Double Beds (Standard Woodland with 2 Double Beds)

Family Suite

Studio Suite

Panoramic Suite

Cabin

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about The Juniper Hotel & Bistro

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