Moose Hotel and Suites

Great location on Banff Avenue. Extremely friendly and helpful staff -- provided us passes for the Roam bus to the gondola and rented us bear spray (free if not used). Beautiful suite, nice bar for drinks and hot tubs to soothe tired muscles post-hike.

Clean room, friendly and helpful staff, perfect location. The original lodge in the middle of the property is a nice touch.

Beautiful hotel , very central situated . The room vas beautiful , clean ,comfortable. Very quiet. Restaurant with great staff and we totally enjoyed the food. Undergraund parking was good. The hot tub on the roof was amazing and with great views. Definitely recomanding this hotel .

Overall 3.5/5. There were some nice touches, but the experience was brought down by poor housekeeping and a few details you would not expect at this price point. We were upgraded thanks to my Expedia VIP status and received a cute anniversary card, which was thoughtful. Reception staff were friendly, and room service was good. Housekeeping was the main issue. On the first night, “fresh” towels had black makeup stains. The next day, after ordering room service, we returned in the evening to find the tray and dirty dishes still in the room and had to move them ourselves. Another day, we removed the Do Not Disturb sign around 11 a.m., but came back at 6 p.m. to an uncleaned room with a note saying it was skipped due to DND, which was not on the door when we left. Reception sent someone to refresh the room, but it was minimal. No proper cleaning, no new mugs or coffee, no toilet paper, and they even left dirty cleaning gloves on the kitchen counter. We had to call again for basic items. The in room coffee was very weak and tasted like water. We ordered coffee from the restaurant every day instead. The room was also a bit noisy from upstairs, and the sheets felt itchy and low quality. Underground parking and rooftop hot tubs were great, but for $350+ per night, it felt overpriced. We raised concerns with reception and no compensation was offered.

We did see a few bugs in our room during the stay. Staff said that’s normal because it’s in national park. However, we have never encountered that with other hotels in Banff.