Name: Heathlands Hotel
Address: 12 Grove Road, East Cliff, Bournemouth City Centre, Bournemouth, England, United Kingdom, Bournemouth, Bournemouth, Christchurch and Poole, GB
Price range: US$53–US$138 per night
Rating: 7.67

What guests think

Heathlands Hotel draws consistent praise for its walkable location near the beach and town and friendly staff, but many reviews describe a dated property with maintenance issues, limited mid‑stay housekeeping, and added charges for parking and in‑room Wi‑Fi.

Rooms vary widely; recurring complaints include uncomfortable mattresses, weak shower pressure, heat with no air conditioning, and creaky floors or corridor noise. Breakfast ranges from hot and satisfying to cold or poorly managed, and dinner can be limited with early kitchen closing. Best suited to budget‑minded travellers who prioritise price over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: parking is available for a fee, in‑room Wi‑Fi is paid or limited, and there is no air conditioning. Some guests liked the garden and occasional entertainment, but bar or restaurant hours can be limited.

Related guest reviews

10

Thomas

7 Feb 2023

·

Stayed 1 night

It was a good stay the only bad thing was that there was no free WiFi there you had to pay for it so just used my mobile data it used to have free WiFi that was the only downside apart from that I can’t fault it

10

Noel

26 Aug 2024

·

Stayed 2 nights

This hotel is not to bad. It’s near the beach, only thing is you have to pay for wifi in your room!

6

Antonia

26 Sept 2025

·

Stayed 4 nights

I booked an Executive twin room which was spacious, bright with a partial sea view. There were two wardrobes with an iron but no safe. The beds were very comfortable and the hotel was in a quiet location so I slept well. There were no sockets by the beds for charging mobiles overnight. No room cleaning service was offered during my 4 nights stay, not even at an extra cost although I could request clean towels, linen and cups. The bathroom only offered liquid soap dispensers, not separate body wash, shampoo and conditioner. The bath plug had to be removed the next day with pliars so I had two morning showers standing in cold bathwater. Overall the room was comfortable but not of executive level. The reception staff were helpful. I did not have breakfast or use the bar. Parking cost £5 per night.

8

Wynter

15 May 2025

·

Stayed 3 nights

Room spacious but location awful. Room above kitchen. View out of the window was of the dirty fans and rooftop. Wifi signal very poor in this room. I was told that to change rooms I had to check out at 10am, amuse myself for 5 hours which I had paid for Then check back in. This is poor planning. I remained in the room as it was only for another night and was not about to be out of a room for 5 hours. Parking is ample and reasonable. They do not do housekeeping, only after room vacated. I dont stay in hotels so that I clean, tidy and make my own bed. I have to do that at home. If u need towels, ask for them etc. If I had been there a week, I would have had to clean my own room. No thanks. Hotel caters to mostly coach loads of elderly guests.

6

Richard

3 Jul 2025

·

Stayed 4 nights

The Heathlands is a reasonable budget option. Its location is good, and the staff seem friendly. It could do with investment though, as the furnishings are tired. Note that the rooms don't have air conditioning. That isn't a problem 95% of the time in the UK, but if you catch a heatwave as I did, you'll be trying to sleep in an oven.

8

David jack

14 Mar 2024

·

Stayed 1 night

Britannia hotels are dated but they benifits long bath and cheap rates , paying for parking is disgusting as you are a guest

8

Zoya

5 Aug 2025

·

Stayed 2 nights

It was a nice hotel. Calm and quiet place. Very close to the beach and town centre. Staff were ok. They didn’t do housekeeping whilst you stay in the room. Double size bed felt small. Amenities were nice. Were given 2 fans, ironing board and iron + kettle and hot drink options as usual. They had a wash and shower dispenser but no actual bottles of those each so I wondered when it was last changed. Parking great as well. Nice garden outside

6

shirley

2 Apr 2024

·

Stayed 1 night

I thought staff a reception could be more helpful and happier. And the bar could stay open a little Later.

6

Kimberley

1 Jan 2025

·

Stayed 1 night

Great location with parking ( for a charge ) which wasn’t stated online. On the night I stayed there was very strong winds, constant wind hollowing through the windows all night & constant floor board creaking from upstairs, apart from that the staff are friendly.

4

Kin kwan

25 Jan 2024

·

Stayed 4 nights

You have to pay for internet in room, I was lucky they upgraded me , but my so called internet room is just a room happen to receive signal from the lobby. The staffs are great and kind, room is old. Carpark is 5 pound per night, walk 10 Mins to town 15 mins to pier and beach. Check in time is crazy 4pm and check out time is 10am , late check out at 11am is 10 pounds extra. Personally I can't stand of it, but didn't know until I got there.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed. Some guests found rooms and common areas very clean, while others reported dust, grime or mould and noted limited housekeeping during stays.

Related guest reviews

10

lisa

30 Mar 2024

·

Stayed 1 night

Nice hotel for the budget price , a bit noisy at night , dogs barking in room next door Room was very clean

10

Steve

4 Jun 2025

·

Stayed 2 nights

To be honest if i had known this was a Brittania hotel i wouldn't have booked it. Aa previous experiance staying with this chain was not good. But i am so glad i did, the hotel was spotless, our room perfect, and again spotless. The staff were extremely helpful and efficient. We had breakfast in a spotless dining room with a freshly cooked buffet breakfast. Plus cereal etc. Even the coffee was good. The roller toaster was good and everything spotless. Andreas in the dining room was ultra efficient, friendly, nothing was too much trouble. I would have no hesitation in recommending this hotel. Checking in was easy and quick.

2

Kevin

14 Aug 2025

·

Stayed 1 night

The state of room. Old worn carpet, mould on bath and windows. Damage to wardrobe and drawers. Took twenty minutes to run a bath. I have photographs. I'd like a full refund please?

4

Stephen maria

23 Sept 2025

·

Stayed 4 nights

Bathroom needs a deep clean, no toilet brush,lots of grime in shower unit very basic room tv remote was full of grime never been cleaned breakfast was cold buffet type. Overall bad experience never again

10

Alina

2 Sept 2024

·

Stayed 1 night

It was very clean and nicely decorated.

4

Laura

28 May 2025

·

Stayed 1 night

The room was hot and unclean.

4

Ashley

26 Jan 2024

·

Stayed 4 nights

Very run down hotel. Rooms don’t get cleaned unless asked. Very old fashioned furniture and dated bathrooms. A few occasions there was trouble in the hotel and think this was due to the council housing tenants in the hotel. It’s a budget hotel out of season but wouldn’t pay anymore in season. The only positive was the lovely lady on reception (Latvian lady) who was always accommodating.

8

wendy

14 Jun 2025

·

Stayed 1 night

Only stopped 1 night but overall hotel was clean and tidy, Staff friendly and sitting area outside looked nice.

8

Selby T

26 Aug 2025

·

Stayed 1 night

It was generally clean but the facilities are deteriorating.

6

Michael

6 Sept 2025

·

Stayed 2 nights

Great location to beach and city, within walking distance. The rates were affordable for those on a budget but the rooms felt dusty, dirty, in need of a serious clean and a decent mattress. The staff were lovely, accomodating and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and vary widely in size and comfort; recurring issues include hard or sagging mattresses, weak shower pressure, heat with no air conditioning, and noise from creaky floors, doors, or wind. Some guests reported spacious rooms or partial sea views.

Related guest reviews

4

Olivia

20 May 2025

·

Stayed 1 night

Hotel staff were nice and location is good. We requested a double room with double bed and got 2 single beds with 2 single mattresses pushed together. They were Rock hard and sleep was very limited. The bath had hair in when we arrived and the water pressure was awful so we avoided showering until we returned home (luckily we were only there 1 night) The whole place looked dated and tired and the lack of sleep meant we wouldn’t return. However O Neil’s bar a 10minute walk away does an AMAZONG happy hour!!

8

Ahmad

3 Jul 2025

·

Stayed 2 nights

It’s been good because of its location which is very close to the beach. Very nice staff too . The only downside is the room being too warm as the windows were open a bit and we couldn’t sleep properly although there were two fans . It would have been better if there was an air conditioning.

4

Sharon

31 Jul 2024

·

Stayed 2 nights

I paid a huge amount for two nights in a single room which was smaller than a broom cupboard and directly next to the lifts. One small window and very claustrophobic !

6

Liam

18 May 2025

·

Stayed 1 night

Stayed for the night was ok, was like going back to the 80s the hotel is need of updating floorboards have massive gaps and could do with AC.

8

Luthando

25 Mar 2023

·

Stayed 1 night

it was okay, on third floor wind sounds wheezes through the windows, makes annoying noises

6

Antonia

26 Sept 2025

·

Stayed 4 nights

I booked an Executive twin room which was spacious, bright with a partial sea view. There were two wardrobes with an iron but no safe. The beds were very comfortable and the hotel was in a quiet location so I slept well. There were no sockets by the beds for charging mobiles overnight. No room cleaning service was offered during my 4 nights stay, not even at an extra cost although I could request clean towels, linen and cups. The bathroom only offered liquid soap dispensers, not separate body wash, shampoo and conditioner. The bath plug had to be removed the next day with pliars so I had two morning showers standing in cold bathwater. Overall the room was comfortable but not of executive level. The reception staff were helpful. I did not have breakfast or use the bar. Parking cost £5 per night.

8

Wynter

15 May 2025

·

Stayed 3 nights

Room spacious but location awful. Room above kitchen. View out of the window was of the dirty fans and rooftop. Wifi signal very poor in this room. I was told that to change rooms I had to check out at 10am, amuse myself for 5 hours which I had paid for Then check back in. This is poor planning. I remained in the room as it was only for another night and was not about to be out of a room for 5 hours. Parking is ample and reasonable. They do not do housekeeping, only after room vacated. I dont stay in hotels so that I clean, tidy and make my own bed. I have to do that at home. If u need towels, ask for them etc. If I had been there a week, I would have had to clean my own room. No thanks. Hotel caters to mostly coach loads of elderly guests.

6

MICHAEL

12 Oct 2025

·

Stayed 2 nights

Room lovely, staff nice and very attentive. Bed mattress was very hard and uncomfortable and had only one pillow so had a poor night's sleep.

2

Matthew

31 Jul 2025

·

Stayed 2 nights

Stayed few times before and had ‘decent’ rooms. This time we were put in room 4 and it is so small, unventilated, dated, smelly, hot and the bed is impossible to sleep on. Overall two uncomfortable nights and when I went to check out and share feedback nobody available due to large papery leaving. Will never stay here again.

4

Helder

13 Aug 2025

·

Stayed 4 nights

Unfortunately, the mattress was terrible. I could feel the springs and even had back pain for a few days. The water in the outlet and shower had no pressure either.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with quick room changes or upgrades when needed. However, some guests reported unhelpful or rude interactions and strict check‑in/checkout policies.

Related guest reviews

10

Lynda

8 Jan 2023

·

Stayed 3 nights

We like to stay at the Heathlands when we visit Bournemouth, The hotel is close to the beach for long walks, The hotel staff are very friendly and helpful, the hotel is comfy and reasonably priced, it is close to restaurants that we enjoy visiting, we are always made to feel welcome

6

Antonia

26 Sept 2025

·

Stayed 4 nights

I booked an Executive twin room which was spacious, bright with a partial sea view. There were two wardrobes with an iron but no safe. The beds were very comfortable and the hotel was in a quiet location so I slept well. There were no sockets by the beds for charging mobiles overnight. No room cleaning service was offered during my 4 nights stay, not even at an extra cost although I could request clean towels, linen and cups. The bathroom only offered liquid soap dispensers, not separate body wash, shampoo and conditioner. The bath plug had to be removed the next day with pliars so I had two morning showers standing in cold bathwater. Overall the room was comfortable but not of executive level. The reception staff were helpful. I did not have breakfast or use the bar. Parking cost £5 per night.

10

Rosana

21 Sept 2024

·

Stayed 1 night

Good hotel, friendly and helpful staff, clean room, common areas also very clean. I will definitely be back.

6

MICHAEL

12 Oct 2025

·

Stayed 2 nights

Room lovely, staff nice and very attentive. Bed mattress was very hard and uncomfortable and had only one pillow so had a poor night's sleep.

4

Charlotte

12 Oct 2024

·

Stayed 1 night

Last minute stay. Been updated slightly down stairs which is welcoming Room had been painted and freshened fairly recently but literally painted over cracks and bumps etc. One bedside cabinet missing as mark left where it was. Bed was extremely uncomfortable, you could feel every spring and back now suffering. I told receptionist who smiled and said oh really. Couldn’t give a dam Would only use again if no where else to stay and I phone ahead to ask about beds lol

8

Alexandre

19 Aug 2023

·

Stayed 1 night

During breakfast, one of the staff members saw me looking for clean plates, didn't pointed me on the right direction, when i found them he said I CAN'T TAKE THOSE PLATES BECAUSE WERE I WAS SAT THERE ARE PLATES i asked if there are different plates for different guests, and he showed me a rude face and a moking smile and kept his words, taking the plates away from my hands and forcing me to go pick up others... Breakfast should end at 10am and he started to remove the food at 09:55am not allowing anyone to take anything else, now i ask is this called a buffet??? The remaining staff, reception, bar, all absolutely amazing.

2

Melissa

1 Jul 2023

·

Stayed 1 night

After booking online and travelling to the hotel we were refused the booking at reception as my partner didn't have photo ID on him. Being the lead booker and all my ID relevant just his bank details with name on wasn't enough. Absolutely disgusting handling of the situation being told no you can't stay even though prepaid. No good will gesture or negotiation on the matter leaving us no where to stay in a town we are not from and had to pay double for a room elsewhere.

10

Nicholas

4 Apr 2024

·

Stayed 1 night

Staff are polite and friendly

4

Kin kwan

25 Jan 2024

·

Stayed 4 nights

You have to pay for internet in room, I was lucky they upgraded me , but my so called internet room is just a room happen to receive signal from the lobby. The staffs are great and kind, room is old. Carpark is 5 pound per night, walk 10 Mins to town 15 mins to pier and beach. Check in time is crazy 4pm and check out time is 10am , late check out at 11am is 10 pounds extra. Personally I can't stand of it, but didn't know until I got there.

10

Kayleigh

6 Dec 2024

·

Stayed 1 night

Use this hotel often amd always meets expectations! Staff are wonderful, helpful and very accommodating. Would highly recommended

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised location close to the beach and town, with easy walking access. Some note a steep hill or noise from wind or exhaust depending on room location.

Related guest reviews

8

Jacob

2 Jun 2024

·

Stayed 2 nights

Right by the beach so really accessible.

8

Mac

15 Aug 2024

·

Stayed 1 night

Great location of hotel for town centre or walk along front to pier. Although rooms a little dated they were clean. Bathroom tap shower didn't have the greatest of pressure but hot & quick to get to temperature. Buffet breakfast was good & hot with reasonable selection of continental. Fantastic price for area & what you got, will be back!

8

Darron

16 Mar 2025

·

Stayed 1 night

I like the one good thing is that the town centre isn't far away from the hotel and neither is the beach

8

linda

9 Jun 2024

·

Stayed 1 night

This property is really convenient for visiting bournemouth beach and local amenities.. with two was down either stick to the main road down the hill or take the amazing a scenic coast path down the cliff side.. call west cliff zig zag. The photo opportunities are great! The place was good value, 24 hour reception, clean, and pleasant staff, . Although i found the mattress uncomfortable.. yet my partner slept like a log! At the end of the day it worked as a base for us!

6

Richard

3 Jul 2025

·

Stayed 4 nights

The Heathlands is a reasonable budget option. Its location is good, and the staff seem friendly. It could do with investment though, as the furnishings are tired. Note that the rooms don't have air conditioning. That isn't a problem 95% of the time in the UK, but if you catch a heatwave as I did, you'll be trying to sleep in an oven.

8

Freya

28 Apr 2025

·

Stayed 1 night

The hotel was very dated but comfortable and we were upgraded to a suite which was lovely. Didnt dine in but the restaurant was busy. Also a nice walk to the fantastic beach.

10

Richard

19 Sept 2025

·

Stayed 3 nights

Walking up big hilĺ from town

6

Rhodora

19 Aug 2024

·

Stayed 1 night

Bed wasn't comfortable its quiet hard. exit door too loud when people go through that door as it kept slamming. We heard doors bang throughout the night. The appearance of the hotel was lovely tho. Clean, tidy and friendly. The location of the hotel was excellent as it was close to the train station and the beach/shops. Nice and airy...staff were kept busy which was a good sign

6

Kimberley

1 Jan 2025

·

Stayed 1 night

Great location with parking ( for a charge ) which wasn’t stated online. On the night I stayed there was very strong winds, constant wind hollowing through the windows all night & constant floor board creaking from upstairs, apart from that the staff are friendly.

6

Michael

6 Sept 2025

·

Stayed 2 nights

Great location to beach and city, within walking distance. The rates were affordable for those on a budget but the rooms felt dusty, dirty, in need of a serious clean and a decent mattress. The staff were lovely, accomodating and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, from hot and good value to cold or poorly managed, with occasional service issues. Dinner options are limited and the kitchen can close early; some nights food was unavailable due to renovations.

Related guest reviews

8

Mac

15 Aug 2024

·

Stayed 1 night

Great location of hotel for town centre or walk along front to pier. Although rooms a little dated they were clean. Bathroom tap shower didn't have the greatest of pressure but hot & quick to get to temperature. Buffet breakfast was good & hot with reasonable selection of continental. Fantastic price for area & what you got, will be back!

8

Charlie

24 Jul 2023

·

Stayed 3 nights

Excellent value for money. Very friendly and helpful staff. Breakfast was very good. Our only complaint was that the pillows were very hard. I would definitely recommend it and will stay there again.

6

Claire

31 Aug 2023

·

Stayed 2 nights

Evening meal poor. Chicken overcooked. Desert selection very poor. Room nice and large although really needs updating

10

Emma

20 Aug 2024

·

Stayed 3 nights

Everyone made our stay perfect! Roberto and Jose were lovely and helpful. My only gripe no fresh fruit at breakfast just tinned

8

Mr

18 Apr 2023

·

Stayed 3 nights

Hotel staff excellent. Breakfast good hot and fresh. Room very tired water pressure on shower very low. However for price it is good and a fantastic location.

8

Gillian

14 Aug 2025

·

Stayed 1 night

Great stay but kitchen closes at 8pm after which not even sandwich can be obtained Having been on rsoad since 7am a d in spite of trying to call to say we mightbe late only to be able to leave message on answer phone was frustrating Managed to order Chinese take away which was delivered in a d excellent. Lift very tight for mobility scooter and room right above entertainment and very loud. Fireworks didn't help either. Several families with young children plus dogs slaying too. Staff by enlarge very helpful though

6

Peter

10 Sept 2024

·

Stayed 1 night

Hotel was very busy, had a check in the morning to where breakfast being served, to find food was on serving plate 30 mins before breakfast started, so when served it tasted crap

6

Nirajbala

22 Apr 2025

·

Stayed 3 nights

The hotel was fine but the rooms weren’t cleaned, the breakfast was ok could have been better and having to pay for the parking is a bit of an added cost so not really that impressed. The dinner which we paid for on the first evening wasn’t very appealing.

8

Helen

6 Mar 2024

·

Stayed 7 nights

The room was comfortable and very clean. Overall I enjoyed my stay and only gave it a 4 star because renovations were taking place and food was unavailable. Location very good. Staff friendly and helpful

6

Joanne Lan

19 Apr 2023

·

Stayed 1 night

No air con in the room. Hot but provided electric fan. Breakfast is OK but our table have ant walking around 😔

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$59
March	US$44
April	US$53
May	US$79
June	US$74
July	US$87
August	US$85
September	US$65
October	US$55
November	US$50
December	US$46

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $66	5 $70
6 $53	7 $55	8 $55	9 $55	10 $55	11 $61	12 $88
13 $55	14 $83	15 $83	16 $84	17 $85	18 $102	19 $137
20 $61	21 $77	22 $77	23 $77	24 $77	25 $99	26 $138
27 $63	28 $85	29 $84	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $102	3 $115
4 $68	5 $69	6 $69	7 $69	8 $70	9 $94	10 $124
11 $66	12 $77	13 $74	14 $74	15 $74	16	17
18 $66	19 $78	20 $78	21 $74	22 $78	23 $113	24 $138
25 $69	26 $77	27 $77	28 $74	29 $77	30 $91	31 $105

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Heathlands Hotel

Have a question?

Considering this hotel for your Bournemouth trip?

Prices for upcoming dates