Cumberland Hotel - OCEANA COLLECTION
$119
/ night
Avg. for September
Select dates to see prices and availability
$119
/ night
Avg. for September
Monthly average prices
Nightly prices at Cumberland Hotel - OCEANA COLLECTION average $69 in February, the cheapest month, and $184 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $74 |
| February | $69 |
| March | $69 |
| April | $84 |
| May | $125 |
| June | $154 |
| July | $184 |
| August | $174 |
| September | $119 |
| October | $86 |
| November | $74 |
| December | $80 |
J
F
M
A
M
J
J
A
Sep · $119
S
O
N
D
Most expensive: July (~$184)
Cheapest: February (~$69)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Bournemouth? This hotel has 1970 square feet (183 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy international cuisine at Mirabelle, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee.
Rooms
Stay in one of 108 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Location
With a stay at The Cumberland Hotel - OCEANA COLLECTION, you'll be centrally located in Bournemouth, a 2-minute drive from Bournemouth International Centre and 14 minutes from New Forest National Park. This beach hotel is 0.4 mi (0.7 km) from Bournemouth Beach and 6.6 mi (10.6 km) from Poole Harbour.
What's nearby
Bournemouth Beach(0.4 miles)
Russell-Cotes Art Gallery and Museum(0.5 miles)
Boscombe Beach(0.6 miles)
Bournemouth Pavillion Theatre(0.7 miles)
Oceanarium(0.7 miles)
Boscombe Chine Gardens Mini Golf Course(0.8 miles)
Bournemouth Lower Gardens(0.8 miles)
Bournemouth Pier(0.8 miles)
St. Peter's Church(0.8 miles)
Coastal Activity Park(0.8 miles)
Bournemouth International Centre(0.8 miles)
Boscombe Pier(0.9 miles)
The Square(1 miles)
O2 Academy Bournemouth(1.2 miles)
Bournemouth Town Hall(1.2 miles)
Bournemouth (BOH-Bournemouth Intl.)(6.3 miles)
Southampton (SOU)(33.5 miles)
Parking
Restaurant
Swimming pool
Business Center
Room Service
Dry Cleaning
Location
East Overcliffe Drive, Bournemouth City Centre, Bournemouth, England, United Kingdom
Bournemouth Beach (0.4 miles)
Russell-Cotes Art Gallery and Museum (0.5 miles)
Boscombe Beach (0.6 miles)
Bournemouth Pavillion Theatre (0.7 miles)
Oceanarium (0.7 miles)
Boscombe Chine Gardens Mini Golf Course (0.8 miles)
Guest reviews
7.5
Good
Based on 2,512 verified reviews
Who stays here?
Business
12%
Couple
50%
Family
19%
Group
9%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At Cumberland Hotel - OCEANA COLLECTION, guests praise the scenic cliff-top location, sea views, outdoor pool and friendly staff, but also note dated rooms and public areas, occasional noise from events or thin walls, and limited parking that often carries fees.
Read moreWas this helpful?
What guests think
At Cumberland Hotel - OCEANA COLLECTION, guests praise the scenic cliff-top location, sea views, outdoor pool and friendly staff, but also note dated rooms and public areas, occasional noise from events or thin walls, and limited parking that often carries fees.
Breakfast and the on-site restaurants are frequently praised, and guests can use the indoor pool and sauna at nearby sister hotels. Drawbacks include a very small lift, occasional service inconsistencies, and rooms that can be small or have dated bathrooms and weak showers. Overall, expect a characterful seaside stay with good amenities if you are comfortable with some age and bustle.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Outdoor pool is popular, and guests can use an indoor pool and sauna at nearby sister hotels; the bar is well liked. Facilities feel dated in places, with a very small lift, limited/paid parking, and occasional noise from functions.
Related guest reviews
8
Johanara
Jun 13, 2025
·
Stayed 1 night
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
8
Mary
Jan 31, 2025
·
Stayed 2 nights
Great 2 day break. Dinner and breakfast was great as was the staff. Only downside was the leisure facilities were in the next door hotel and as it was cold and wet not easy to get to.
Great 2 day break. Dinner and breakfast was great as was the staff. Only downside was the leisure facilities were in the next door hotel and as it was cold and wet not easy to get to.
8
Alain
Apr 1, 2023
·
Stayed 2 nights
I was looking for a hotel with an indoor swimming pool, a room with a sea view, close to the city centre and within 130£. And I found the Cumberland. The indoor swimming pool is in the hotel next door ( Suncliff). The staff and the management were brilliant. Always helpful and friendly at all stages. The breakfast starts at 7 am and was quite comfortable. The restaurant and the bar are very cosy. The only negative part is that the walls between rooms are very thin but… the clientele was good enough to be quiet after 10 pm. So I had no trouble. If you book direct, you get a free car park.
I was looking for a hotel with an indoor swimming pool, a room with a sea view, close to the city centre and within 130£. And I found the Cumberland. The indoor swimming pool is in the hotel next door ( Suncliff). The staff and the management were brilliant. Always helpful and friendly at all stages. The breakfast starts at 7 am and was quite comfortable. The restaurant and the bar are very cosy. The only negative part is that the walls between rooms are very thin but… the clientele was good enough to be quiet after 10 pm. So I had no trouble. If you book direct, you get a free car park.
8
Roy
Jul 13, 2025
·
Stayed 2 nights
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
8
ken
Jun 15, 2025
·
Stayed 2 nights
Only one lift that takes a maximum of 3 people which is too small for the size of the property.
Only one lift that takes a maximum of 3 people which is too small for the size of the property.
8
Katy Louise
May 31, 2025
·
Stayed 2 nights
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
10
Stephen
Nov 9, 2024
·
Stayed 3 nights
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
8
Lucinda
Jul 2, 2025
·
Stayed 1 night
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought I’d chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought I’d chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
10
matt
Aug 3, 2025
·
Stayed 2 nights
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
10
Helen
Jun 22, 2025
·
Stayed 2 nights
Air conditioning is amazing beds very comfortable but had to check out on the 2nd night at 11pm due to the noise level from a function on & we were right above it! So really spoiled it, no rooms to change was offered! Not good when you have an autistic child with you and had to drive home which was a 3hour drive!
Air conditioning is amazing beds very comfortable but had to check out on the 2nd night at 11pm due to the noise level from a function on & we were right above it! So really spoiled it, no rooms to change was offered! Not good when you have an autistic child with you and had to drive home which was a 3hour drive!
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms and public areas clean, but several note worn carpets, peeling decor and occasional issues like stained towels or mould. Pool changing areas also drew cleanliness comments.
Related guest reviews
10
Maria
Aug 13, 2024
·
Stayed 3 nights
I stay in Hotel Cumberland from 08.08.2024 - 11.08.2024. I enjoyed nice weekend near seaside. Like every year. I take single room 103. Room was nice and tidy Very clean. I enjoyed breakfast and dinner. I have nice time in Bournemouth seaside. Like every year. Thanks for nice relaxing time in Hotel Cumberland.
I stay in Hotel Cumberland from 08.08.2024 - 11.08.2024. I enjoyed nice weekend near seaside. Like every year. I take single room 103. Room was nice and tidy Very clean. I enjoyed breakfast and dinner. I have nice time in Bournemouth seaside. Like every year. Thanks for nice relaxing time in Hotel Cumberland.
10
Emma
Jul 28, 2025
·
Stayed 1 night
Great staff and swimming pools fun and lovely food room was clean and spacious
Great staff and swimming pools fun and lovely food room was clean and spacious
8
Johanara
Jun 13, 2025
·
Stayed 1 night
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
The rooms were very comfortable and clean but i feel the landings and the stairs could do with updating. Carpets look old and worn and carpets are not the most hygienic. The pools were cold and the areas around the changing rooms could have been cleaner. Also more lockers are needed in the sister hotel for users of Sauna and indoor swimming pool. Also was not too happy that we had to pay more for the car park particularly when the space is not guaranteed. I felt like once i found a parking spot i could not take my car out again as i would not have been able to get a parking space upon return. Overall we were happy with our stay it was a great location. The customer service was good. If they can improve on the issues mentioned above it would be great
2
Kathleen
Jul 29, 2025
·
Stayed 2 nights
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
6
Julie
Aug 8, 2025
·
Stayed 2 nights
The hotel could benefit from an update, rooms very tired and skme areas in need of a good clean
The hotel could benefit from an update, rooms very tired and skme areas in need of a good clean
6
Andrew
May 17, 2025
·
Stayed 2 nights
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
10
J S
Jul 27, 2023
·
Stayed 2 nights
We had a very pleasant stay visiting family. We found the staff friendly and the hotel clean and comfortable. Many thanks.
We had a very pleasant stay visiting family. We found the staff friendly and the hotel clean and comfortable. Many thanks.
2
Natalie
Aug 29, 2023
·
Stayed 2 nights
I was given a room right by the lift which meant noise was ongoing as there would be a double ding sound each time it reached a floor, and a beep sound each time someone pressed the button for a lift. The towels provided in the room had a nasty stain which put me off using it. The lift is super tiny and can only fit 3 people max, and you sometimes have to wait a while until it arrives and providing there is space. I would have taken the stairs but had heavy luggage. On the morning of checking out i received an invoice through my room door for my stay even though i already payed everything in advance, and when checking in it was confirmed that everything was payed for. I called reception who said i should not have received the invoice and were apologetic. At check in i had to provide a card in case of damages etc. The hotel took 1p out of my account. I know 1p is not a lot but surely money should only be taken if there is a need? Or perhaps to was to check that it was an active card with money. Overall what made the experience bad was the location of my room being next to a lift so noise was ongoing as there were people coming back very late, and the early risers. In terms of facilities you can use the indoor pool , sauna and mini gym at the sister hotel next door. You would have to ask for a towel from your hotel though. The changing room had lockers which were out of use so leave your belongings at your own risk in the locker as they do not lock.
I was given a room right by the lift which meant noise was ongoing as there would be a double ding sound each time it reached a floor, and a beep sound each time someone pressed the button for a lift. The towels provided in the room had a nasty stain which put me off using it. The lift is super tiny and can only fit 3 people max, and you sometimes have to wait a while until it arrives and providing there is space. I would have taken the stairs but had heavy luggage. On the morning of checking out i received an invoice through my room door for my stay even though i already payed everything in advance, and when checking in it was confirmed that everything was payed for. I called reception who said i should not have received the invoice and were apologetic. At check in i had to provide a card in case of damages etc. The hotel took 1p out of my account. I know 1p is not a lot but surely money should only be taken if there is a need? Or perhaps to was to check that it was an active card with money. Overall what made the experience bad was the location of my room being next to a lift so noise was ongoing as there were people coming back very late, and the early risers. In terms of facilities you can use the indoor pool , sauna and mini gym at the sister hotel next door. You would have to ask for a towel from your hotel though. The changing room had lockers which were out of use so leave your belongings at your own risk in the locker as they do not lock.
4
Vikrant
May 26, 2024
·
Stayed 2 nights
The staff at the reception and managers are great, they let down by a hotel that is great need of updating and general maintenance. Carpets with holes, wallpapers peeling and general demeanour is old and worn need of lots of attention. Room we had was a little compact. Bedding, pillows, curtains and carpet are just on edge of acceptable - and seemed needing replacement.
The staff at the reception and managers are great, they let down by a hotel that is great need of updating and general maintenance. Carpets with holes, wallpapers peeling and general demeanour is old and worn need of lots of attention. Room we had was a little compact. Bedding, pillows, curtains and carpet are just on edge of acceptable - and seemed needing replacement.
8
Terena
May 24, 2025
·
Stayed 1 night
Lovely and clean , staff really helpful . Could do with a lick of paint externally
Lovely and clean , staff really helpful . Could do with a lick of paint externally
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Room quality varies: some sea-view and family rooms are spacious or refurbished, while many feel dated or small with mixed bed comfort. Noise from events or thin walls is reported, and some bathrooms and showers are tired or weak.
Related guest reviews
6
E
Jul 10, 2023
·
Stayed 1 night
The beds were comfortable but the decoration was tatty, the bathroom definitely needs to be updated. There was a wedding on and the whole room was vibrating until 1am and then we were kept awake by chairs being moved/cleaning being done below us. We were charged full price for parking despite not being able to use the car park when we returned to the hotel in the evening.
The beds were comfortable but the decoration was tatty, the bathroom definitely needs to be updated. There was a wedding on and the whole room was vibrating until 1am and then we were kept awake by chairs being moved/cleaning being done below us. We were charged full price for parking despite not being able to use the car park when we returned to the hotel in the evening.
8
David
Jul 4, 2024
·
Stayed 1 night
Nice location overlooking the sea. Enjoyed a nice two course dinner and staff were very friendly. Would have given 5 stars if it hadn’t been so noisy, I could hear the guests next door talking and people walking about in the room above. Other than that it was fine
Nice location overlooking the sea. Enjoyed a nice two course dinner and staff were very friendly. Would have given 5 stars if it hadn’t been so noisy, I could hear the guests next door talking and people walking about in the room above. Other than that it was fine
4
Jose
Sep 19, 2024
·
Stayed 1 night
The single room dubbed the crash pad is awful and well below par of the standard expected. AA inspector would downgrade this hotel. It is not 4 star, the Qataris need to put money into this hotel as it is looking dated inside. Staff are lovely and were apologetic for not being able to upgrade my room. Rusty windows toilet close to wall hitting your knees against the wall when sitting , leak in shower all over bathroom floor. Noisy extract from bathroom. Uncomfortable and dirty. I will not be returning to this hotel again. I would rather sleep in the car if I had too.
The single room dubbed the crash pad is awful and well below par of the standard expected. AA inspector would downgrade this hotel. It is not 4 star, the Qataris need to put money into this hotel as it is looking dated inside. Staff are lovely and were apologetic for not being able to upgrade my room. Rusty windows toilet close to wall hitting your knees against the wall when sitting , leak in shower all over bathroom floor. Noisy extract from bathroom. Uncomfortable and dirty. I will not be returning to this hotel again. I would rather sleep in the car if I had too.
8
Roy
Jul 13, 2025
·
Stayed 2 nights
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
6
Andrew
May 17, 2025
·
Stayed 2 nights
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.
8
Jean
Oct 30, 2024
·
Stayed 1 night
'Comfort' room very small.
'Comfort' room very small.
8
Jacqueline
Aug 11, 2025
·
Stayed 4 nights
Food excelllent All staff friendly and helpful The hotel has let itself down by having very old beds that should be pensioned off our bed had springs making the bed lumpy and very uncomfortable I was told the hotel was full so could not be moved. The evening before we left I was told we could have had a mattress topper
Food excelllent All staff friendly and helpful The hotel has let itself down by having very old beds that should be pensioned off our bed had springs making the bed lumpy and very uncomfortable I was told the hotel was full so could not be moved. The evening before we left I was told we could have had a mattress topper
10
matt
Aug 3, 2025
·
Stayed 2 nights
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
6
Norma
May 9, 2025
·
Stayed 1 night
Excellent breakfast but hotel rooms tired and needing refurb.
Excellent breakfast but hotel rooms tired and needing refurb.
8
Nicola
Mar 2, 2025
·
Stayed 2 nights
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, helpful and professional across departments. A minority experienced slow bar service, strict policies or unhelpful interactions at reception or the restaurant.
Related guest reviews
4
Sky
Mar 23, 2025
·
Stayed 2 nights
Was not allowed into our hotel till we started to cry cause we was 3 hours away from home. We had id but needed a bank card and then got told there was nothing they could do and to pretty much go away. Till two women from an event that didn’t work there had to help us. Ruined my partners 21st birthday by making her cry. Awful service. Got in the end after crying cause they could use Apple Pay all of a sudden.
Was not allowed into our hotel till we started to cry cause we was 3 hours away from home. We had id but needed a bank card and then got told there was nothing they could do and to pretty much go away. Till two women from an event that didn’t work there had to help us. Ruined my partners 21st birthday by making her cry. Awful service. Got in the end after crying cause they could use Apple Pay all of a sudden.
2
Kathleen
Jul 29, 2025
·
Stayed 2 nights
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
8
Richard
Jun 29, 2025
·
Stayed 2 nights
The check-in was quick and efficient and the lobby/lounges and bars all looked very good on arrival. The rooms were smaller than we expected and not much space, possibly removing either desk or table as we did not need both, rooms were clean and bed was comfortable. The staff were friendly and welcoming and even arranged a birthday greeting for one of our party, which was very thoughtful and was appreciated. Only thing we were disappointed with was the sofas in the lounge areas were very low and uncomfortable and all of the guests were struggling to get up out of them, other than that we had a very enjoyable stay
The check-in was quick and efficient and the lobby/lounges and bars all looked very good on arrival. The rooms were smaller than we expected and not much space, possibly removing either desk or table as we did not need both, rooms were clean and bed was comfortable. The staff were friendly and welcoming and even arranged a birthday greeting for one of our party, which was very thoughtful and was appreciated. Only thing we were disappointed with was the sofas in the lounge areas were very low and uncomfortable and all of the guests were struggling to get up out of them, other than that we had a very enjoyable stay
2
David
Aug 26, 2025
·
Stayed 3 nights
We arrived around 5.30PM with a private wedding in full swing at the property - weddings are fine but this one erupted into a full scale fist fight in reception just as I arrived - my girlfriend was terrified and didn’t want to get out of the car. We pulled past reception and waited for the fight to end and when I went in to check in I asked what had happened and the staff just played dumb as if nothing had happened. It was loud in reception and some boisterous men were still there making loads of noise and all the staff were concerned about was taking more money from me. Very unimpressed and if I could have found a room elsewhere I would have - I even left early and only actually stayed one night despite having booked the room for 3 nights - not impressed at all - the reception staff did not care one bit
We arrived around 5.30PM with a private wedding in full swing at the property - weddings are fine but this one erupted into a full scale fist fight in reception just as I arrived - my girlfriend was terrified and didn’t want to get out of the car. We pulled past reception and waited for the fight to end and when I went in to check in I asked what had happened and the staff just played dumb as if nothing had happened. It was loud in reception and some boisterous men were still there making loads of noise and all the staff were concerned about was taking more money from me. Very unimpressed and if I could have found a room elsewhere I would have - I even left early and only actually stayed one night despite having booked the room for 3 nights - not impressed at all - the reception staff did not care one bit
10
Graeme
Nov 22, 2025
·
Stayed 1 night
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
8
Katy Louise
May 31, 2025
·
Stayed 2 nights
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
We had a good stay here. Staff were very helpful, friendly and professional. Everything was very efficient. No queues for check-in or breakfast and dinner service very good. Our only criticism would be that the decor was tired and our room, although comfortable, wasn’t very modern. The hotel could do with a refurbishment. Sound proofing could also be better. We were on the first floor and could hear loud music from downstairs in the evening until past 10pm. Indoor pool was in hotel next door (chlorine in air was very strong and made my eyes sting even as a spectator), outdoor pool was pretty chilly to stay in for too long.
10
William
May 1, 2025
·
Stayed 2 nights
Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception. From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great. Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good. We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.
Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception. From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great. Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good. We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.
10
Stephen
Nov 9, 2024
·
Stayed 3 nights
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
Nice hotel in good location. Staff are really excellent. Cocktails amazing. Lift very small but functional. Car park tiny but can share adjacent hotels facilities. Would definitely return there.
10
matt
Aug 3, 2025
·
Stayed 2 nights
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
6
Amrick
Jul 7, 2024
·
Stayed 2 nights
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Scenic cliff-top setting with sea views and a generally convenient base for Bournemouth; many guests walk to the beach and town. Some note the path to the beach involves a downhill route.
Related guest reviews
10
Sharon Page
Jul 15, 2025
·
Stayed 5 nights
Took my mum for 5 nights, all the staff were welcoming and professional, amazing atmosphere, wonderful food, beautiful location
Took my mum for 5 nights, all the staff were welcoming and professional, amazing atmosphere, wonderful food, beautiful location
10
david
Oct 18, 2023
·
Stayed 3 nights
Great location, friendly staff, family room with balcony at front of hotel very nice
Great location, friendly staff, family room with balcony at front of hotel very nice
8
Neil
May 19, 2023
·
Stayed 2 nights
Nicely located away from the busy town. Was clean and tidy. Friendly staff and good facilities. Popular events location, we observed.
Nicely located away from the busy town. Was clean and tidy. Friendly staff and good facilities. Popular events location, we observed.
8
Roy
Jul 13, 2025
·
Stayed 2 nights
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
10
Graeme
Nov 22, 2025
·
Stayed 1 night
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
8
Mia
Jul 15, 2024
·
Stayed 2 nights
Good location for the beach. 7min walk to where you get down to the beach. Hotel building is old, so rooms could do some renovation. Thin walls, you can hear your next door neighbours, so remember to bring your ear plugs! Outdoor pool is a plus! Food was good. Staff was friendly and welcoming. You can use the indoor pool for free at the next door hotel, but their staff were not friendly or helpful at all.
Good location for the beach. 7min walk to where you get down to the beach. Hotel building is old, so rooms could do some renovation. Thin walls, you can hear your next door neighbours, so remember to bring your ear plugs! Outdoor pool is a plus! Food was good. Staff was friendly and welcoming. You can use the indoor pool for free at the next door hotel, but their staff were not friendly or helpful at all.
8
Karen
Oct 21, 2024
·
Stayed 3 nights
Easy to walk from the railway station, I enjoyed the cliff top location, 20 minute walk to Bournemouth centre in one direction, Boscombe the other way, Reception staff were very nice, I was given a complimentary room upgrade which was very much appreciated Didnt have breakfast so unable to comment on food I had a very enjoyable stay
Easy to walk from the railway station, I enjoyed the cliff top location, 20 minute walk to Bournemouth centre in one direction, Boscombe the other way, Reception staff were very nice, I was given a complimentary room upgrade which was very much appreciated Didnt have breakfast so unable to comment on food I had a very enjoyable stay
8
Christine
Jul 31, 2023
·
Stayed 2 nights
Like the outdoor pool and great location for walking into Bournemouth in the evening. Breakfast was good.
Like the outdoor pool and great location for walking into Bournemouth in the evening. Breakfast was good.
8
Maria
Jul 10, 2023
·
Stayed 3 nights
I like this Hotel. Nice location near seaside. With pool. Elegant style.
I like this Hotel. Nice location near seaside. With pool. Elegant style.
8
Nicola
Mar 2, 2025
·
Stayed 2 nights
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast and the on-site restaurants earn frequent praise for quality and value, and cocktails are popular. Occasional negatives include limited options at times, poor wine, slow bar service, or booking/availability issues.
Related guest reviews
8
Rob
Oct 22, 2023
·
Stayed 2 nights
This hotel is easy walking distance from the town. We attended a function and the food was good but very disappointed about the wine, ordered a merlot and Shiraz at £25 each and were both undrinkable possibly the worst wines I have ever tasted. The rooms were nice and clean and the staff were fantastic. Water pressure not so fantastic the shower was more of a dribble than a shower.
This hotel is easy walking distance from the town. We attended a function and the food was good but very disappointed about the wine, ordered a merlot and Shiraz at £25 each and were both undrinkable possibly the worst wines I have ever tasted. The rooms were nice and clean and the staff were fantastic. Water pressure not so fantastic the shower was more of a dribble than a shower.
8
Sukie
Apr 6, 2024
·
Stayed 2 nights
Rooms need a little updating the food was amazing.
Rooms need a little updating the food was amazing.
8
Karen
Jun 27, 2025
·
Stayed 1 night
Have stayed here quite a few times now and as usual the staff were efficient and the food in mirabelle restaurant excellent although a bit less choice at breakfast than previously- ie fresh fruit, yoghurt selection. Stair carpet needs replacing as very worn in places, covered by black tape and lounge furniture tatty although still comfortable. Would happily return though
Have stayed here quite a few times now and as usual the staff were efficient and the food in mirabelle restaurant excellent although a bit less choice at breakfast than previously- ie fresh fruit, yoghurt selection. Stair carpet needs replacing as very worn in places, covered by black tape and lounge furniture tatty although still comfortable. Would happily return though
10
Graeme
Nov 22, 2025
·
Stayed 1 night
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
8
Cheryl
Jul 28, 2025
·
Stayed 2 nights
Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.
Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.
10
Janet
Mar 10, 2024
·
Stayed 1 night
We had an excellent family room, a huge bathroom with a walk-in shower, all very clean, all the toiletries we needed, also ample tea and coffee making facilities, biscuits provided. The evening meal for 4 in the Mirabelle restaurant was absolutely delicious, although a little pricey, but worth it. All the staff were very efficient and friendly.I would definitely recommend
We had an excellent family room, a huge bathroom with a walk-in shower, all very clean, all the toiletries we needed, also ample tea and coffee making facilities, biscuits provided. The evening meal for 4 in the Mirabelle restaurant was absolutely delicious, although a little pricey, but worth it. All the staff were very efficient and friendly.I would definitely recommend
10
matt
Aug 3, 2025
·
Stayed 2 nights
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
6
Amrick
Jul 7, 2024
·
Stayed 2 nights
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
On my first night there were no towels in my room. On the website i booked a modern plush looking room. My actual room was nothing like the one shown. The net curtain in my room was ripped. Then came the worst part. The following day i asked where i could get some lunch and was pointed to the restaurant. When I tried to go in i was refused entry despite telling the man that i was staying at the hotel. The restaurant was empty but i was told all tables were pre booked and i could go to the bar instead! No one had told me that i had to make a booking to get some lunch. It was empty and i only wanted something simple. None of the staff or management showed any level of empathy or customer relations skills.i travel round the world staying in some of the best hotels. And sadly i didn't feel made welcome here. Won't be coming back or recommending to my colleagues in the world of show business.
4
Manikar
Aug 31, 2024
·
Stayed 2 nights
Dining options are very limited. Lift is very small. The facilities are not good.
Dining options are very limited. Lift is very small. The facilities are not good.
8
Nicola
Mar 2, 2025
·
Stayed 2 nights
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Andy
Dec 22, 2025
·
Stayed 1 night
presidential suite was big
presidential suite was big
10
Tracy
Nov 27, 2025
·
Stayed 1 night
Amazing staff who went out of their way to help us with an issue. Friendly and always on hand to help. Huge to praise to Lisa and Ali.
Amazing staff who went out of their way to help us with an issue. Friendly and always on hand to help. Huge to praise to Lisa and Ali.
10
Graeme
Nov 22, 2025
·
Stayed 1 night
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
My partner and I had a fantastic stay at the Cumberland. We were in Bournemouth for a concert and this hotel was ideal as it was close to the venue and had a good location overlooking the bay. Our room was comfortable and good value but what really stood out was how good the staff were. Lisa made us feel welcome and gave us some great advice on the facilities and the waiters and managers were friendly and attentive. Breakfast was very nice and we enjoyed the outside and inside pools, as well as the sauna during our short stay.
2
faheem
Nov 3, 2025
·
Stayed 3 nights
Old and tied hotel. Desperately in need od renovations,images online do not repesent current condition of the hotel.
Old and tied hotel. Desperately in need od renovations,images online do not repesent current condition of the hotel.
6
Angela
Sep 23, 2025
·
Stayed 1 night
I booked the hotel for the indoor pool. Sadly the pool is in the hotel next door there were no signs to find it so I had to ask another guest who was also going to use it. It was raining and extremely windy so I wasn’t impressed at having to go outside to get to it. The pool is in a basement & There was a children swimming class being given the instructor was extremely LOUD & it eco to the extent it was uncomfortable The water was COLD and pool roped off so swimming wasn’t pleasant I only stayed in 10 minutes. The changing room didn’t have any bags for my wet swim suit so once the hotel took the towel off me what was I supposed to do my swim suit. My room has the metal extraction running up outside and it was noisy & the smells of food was too much as I couldn’t shut the window as the handle had been locked & no key in the room. The mattress sloped to one side from use of the one side so you find yourself rolling to that side, All 4 pillows were different on the bed. The stair carpet is stuck with tape trying to cover up holes from wear n tear on most floors and some holes not covered at all anyone in heels would need tobe carful. I was on the 3rd floor so saw quite a lot of this.
I booked the hotel for the indoor pool. Sadly the pool is in the hotel next door there were no signs to find it so I had to ask another guest who was also going to use it. It was raining and extremely windy so I wasn’t impressed at having to go outside to get to it. The pool is in a basement & There was a children swimming class being given the instructor was extremely LOUD & it eco to the extent it was uncomfortable The water was COLD and pool roped off so swimming wasn’t pleasant I only stayed in 10 minutes. The changing room didn’t have any bags for my wet swim suit so once the hotel took the towel off me what was I supposed to do my swim suit. My room has the metal extraction running up outside and it was noisy & the smells of food was too much as I couldn’t shut the window as the handle had been locked & no key in the room. The mattress sloped to one side from use of the one side so you find yourself rolling to that side, All 4 pillows were different on the bed. The stair carpet is stuck with tape trying to cover up holes from wear n tear on most floors and some holes not covered at all anyone in heels would need tobe carful. I was on the 3rd floor so saw quite a lot of this.
FAQs about Cumberland Hotel - OCEANA COLLECTION
Is parking available at the property?
Self-parking is available on-site for a fee of GBP 12.00 per night. Limited parking spaces are provided, and reservations are not required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available for a fee of approximately GBP 15.95 for adults and GBP 7.95 for children. Breakfast is served on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.
Does the property allow pets?
Pets are allowed in specific rooms only, with a maximum fee of GBP 20 per pet, per night. A pet deposit of GBP 50 per stay is also required. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Late check-out is available for a fee of GBP 20.00, subject to availability.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional details regarding specific accessibility features can be obtained by contacting the property directly.
How is the property situated in relation to key landmarks?
The property is centrally located in Bournemouth, just a 2-minute drive from Bournemouth International Centre and 0.4 miles (0.7 km) from Bournemouth Beach. It is also 14 minutes from New Forest National Park.
Does the property have a swimming pool?
Yes, the property features both indoor and outdoor swimming pools. The outdoor pool is open from 8 AM to 4:30 PM during winter months and is heated from late spring through summer.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified in the provided information.
What are the policies regarding extra beds and cribs?
Cribs are available for a fee of GBP 6.00 per night. The availability of extra beds is not specified, and advance requests may be required.
Have a question?
Instant AI responses are based on hotel information
Considering this hotel for your Bournemouth trip?
What do room rates usually run at the Cumberland Hotel - OCEANA COLLECTION in Bournemouth soon?
Over the next 60–90 days, room rates at the Cumberland Hotel - OCEANA COLLECTION in Bournemouth typically land around $92 a night for two guests, ranging from $85 to $128 on peak dates.
When is the best time to visit the Cumberland Hotel - OCEANA COLLECTION to avoid crowds?
August is the busiest month at the Cumberland Hotel - OCEANA COLLECTION in Bournemouth, with demand peaking then. December is the quietest month, so you’ll find the fewest crowds and the most relaxed vibe at that time.
What’s the neighbourhood like around the Cumberland Hotel - OCEANA COLLECTION in Bournemouth?
The Cumberland Hotel - OCEANA COLLECTION in Bournemouth sits in Bournemouth, Christchurch and Poole with quick access to Bournemouth Beach, Russell-Cotes Art Gallery and Museum and Bournemouth Pier. The area suits couples and families and leans heavily on beach, city and family-friendly attractions.
When can I find the lowest rates at the Cumberland Hotel - OCEANA COLLECTION in Bournemouth?
February is the cheapest month to stay at the Cumberland Hotel - OCEANA COLLECTION in Bournemouth, averaging $82 a night; July is the priciest month at $220. February’s rates are lowest even though December is the quietest month for crowds.
How do this hotel’s prices compare with other nearby hotels in Bournemouth?
The Cumberland Hotel - OCEANA COLLECTION in Bournemouth is cheaper than 14 of 20 comparable hotels nearby, with a typical median of $106 a night versus about $124 for peers. That comparison covers the broader Bournemouth peer set rather than just individual dates.
How does the nightly price at Cumberland Hotel - OCEANA COLLECTION in Bournemouth compare to recent weeks?
The current price at Cumberland Hotel - OCEANA COLLECTION in Bournemouth is $137 per night for 2 guests, which is low for this hotel: about 25% below its $189 average over the last 60 days. Most nights over that period fell between $123 and $409.
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: 109.45033351898194USD
- 2026-09-05: 114.06974105682373USD
- 2026-09-06: 102.69452132415772USD
- 2026-09-07: 171.2004010345459USD
- 2026-09-08: 200.48470790710448USD
- 2026-09-09: 200.48470790710448USD
- 2026-09-10: 106.09676798095703USD
- 2026-09-11: 126.85145879211426USD
- 2026-09-12: 131.97621426696776USD
- 2026-09-13: 97.79280937347411USD
- 2026-09-14: 114.90235299835204USD
- 2026-09-15: 146.68658683929442USD
- 2026-09-16: 156.49264239196776USD
- 2026-09-17: 161.75121334838866USD
- 2026-09-18: 112.06937593688964USD
- 2026-09-19: 127.07712510681152USD
- 2026-09-20: 92.88847463226318USD
- 2026-09-21: 108.86337780914306USD
- 2026-09-22: 111.00071284790039USD
- 2026-09-23: 101.73937367248536USD
- 2026-09-24: 101.74461925354004USD
- 2026-09-25: 102.69452132415772USD
- 2026-09-26: 122.17279036560059USD
- 2026-09-27: 72.78348270568847USD
- 2026-09-28: 97.79280937347411USD
- 2026-09-29: 97.79280937347411USD
- 2026-09-30: 97.79280937347411USD
- 2026-10-01: 97.79280937347411USD
- 2026-10-02: 117.40189895324707USD
- 2026-10-03: 112.50581359710694USD
- 2026-10-04: 97.0213456665039USD
- 2026-10-05: 97.0213456665039USD
- 2026-10-06: 91.19424055938721USD
- 2026-10-07: 96.05021316986084USD
- 2026-10-08: 97.0213456665039USD
- 2026-10-09: 113.24054937591552USD
- 2026-10-10: 134.71833290252687USD
- 2026-10-11: 96.05021316986084USD
- 2026-10-12: 97.0213456665039USD
- 2026-10-13: 103.71437038269043USD
- 2026-10-14: 103.54165608215332USD
- 2026-10-15: 96.05021316986084USD
- 2026-10-16: 112.06937593688964USD
- 2026-10-17: 154.77274750366212USD
- 2026-10-18: 107.83239961242676USD
- 2026-10-19: 107.83239961242676USD
- 2026-10-20: 107.83239961242676USD
- 2026-10-21: 107.83239961242676USD
- 2026-10-22: 97.0213456665039USD
- 2026-10-23: 112.06937593688964USD
- 2026-10-24: 117.40189895324707USD
- 2026-10-25: 96.21213504180908USD
- 2026-10-26: 96.05021316986084USD
- 2026-10-27: 98.46060196838378USD
- 2026-10-28: 98.46060196838378USD
- 2026-10-29: 97.78377137908936USD
- 2026-10-30: 109.07589472808837USD
- 2026-10-31: 112.06937593688964USD
- 2026-11-01: 97.0213456665039USD
- 2026-11-02: 98.1610810623169USD
- 2026-11-03: 96.05021316986084USD
- 2026-11-04: 98.41703351898194USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The sauna, fitness center, and indoor pool at The SunCliff Hotel are closed from January 29, 2027-February 1, 2027.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Guests have access to indoor pool, sauna, and fitness facility at The SunCliff Hotel, located next door.
- The outdoor swimming pool is open from 8 AM-4:30 PM for cold water swimming in winter months (October-April). The pool is heated only from late spring through summer.
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 7.95 for children
- Self parking fee: GBP 12.00 per night
- Late check-out fee: GBP 20.00 (subject to availability)
- Crib (infant bed) fee: GBP 6.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business Center
Room Service
Dry Cleaning
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Spa & Wellness Centre
Body Treatments
Facial Treatments
Poolside Bar
Packed Lunches
Breakfast in the Room
Family Room
Beach Sun Loungers
Snack Bar/Deli
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Swimming pool
Golf Course (nearby)
Beach (Nearby)
Cycling
Billiards
Fishing
Horse Riding
Hiking
Pool Indoor
Pool Outdoor
Outdoor heated pool
Pool (Indoor)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi