Citrus Hotel Coventry by Compass Hospitality

Hotel staff friendly, room large, plenty of parking space, food in bar was good and overall the hotel was ok and convenient for the meetings I had in Coventry The Wifi was very poor in room and the TV had limited channels which really was disappointing

Needed somewhere to sleep for the night at the last minute for 2 adults and teen. Family room was really big with 2 large double beds. Fresh clean smell on entry to the room. Useful furniture, though old style, plenty chairs for all 3 to sit, and a coffee table plus desk. Lighting a bit dated but good enough for purpose. Large free car park. Great breakfast options for all, including us vegetarians. Friendly staff serving and on desk. We had a problem with our toilet flush in the morning, resolved quickly luckily as another room was available for us to use. Overall, good for a one night stay. Not much to do nearby as the hotel is one a dual carriageway (so a bit awkward to get to if coming from the other side- we missed the turn off!). We only needed somewhere to sleep as came to drop son off to uni and got a puncture!

Stayed a few times for work purposes. Very friendly, helpful staff. Nice big rooms with a bath and shower (or at least mine were!). Dated decor in rooms but comfy with work desk and seating. Great wifi. Lovely food in the bar/restaurant and breakfast was delicious and plentiful! Free parking, lots of availability. Easy check in and out. Will definitely return😊

Pros: Quiet hotel, plenty of parking, easy to get to, cheap rooms, dog friendly, a decent amount of land to walk the dog. Cons: No staff available to help move rooms when toilet blocked - had to go down to reception on crutches in my Pj's to get a new room key and then struggled moving our belongings at 10pm when very tired, Hotel is very dated Decor-wise, reminded us of The Shining hotel, bathroom just looks very worn and used, but clean enough, no lift.

This is excellent value for money, the staff are so friendly and the room was everything we needed. We booked our stay to include breakfast and dinner. Our biggest mistake was ordering extras for the table before seeing the portions (which were extra generous). Dinner was 2 courses (starter and main or main and dessert), steak was a slight extra charge and drinks were bought on top. The kids menu had the usual options and our two ordered pizza and a burger and we had steak and a burger. All the food was pleasant, not gordon ramsay but what you would expect from a good hearty restaurant (reminded me or harvester). The room was spacious, had good facilities and the only strange thing was we couldnt book a room with a double and two singles so we ended up in a room with two doubles. Initially the room was cold but we whacked the heater on and all was well! We watched movies on our netflix as wed bought our firestick with us and it was very comfortable. The breakfast had less of a selection than some places but was perfect for us as there werent too many sweet options for the kids to gorge on. We all had fruit, cooked breakfasts and could have had cereal or toast. The staff were without exception kind, friendly and brilliant with kids. The car park is big too!

Exellent location and the beds, the room , bathrooms were clean. Quite and lot of parking , only issue eas wiffi network signal was poor in room. Didn't work.

Very comfy Hotel. FREE PARKING. Tired Decor.

The room I had was very large and spacious The car parking was excellent

Friendly and helpful check-in, good size room with the usual hotel room facilities, comfortable and quiet stay, and good selection of breakfast items. Plenty of free parking too.

This was the 3rd time we have stayed here and it’s been amazing. Staff are super friendly. I do use a wheelchair and I had no problems getting about and using the facilities. Overall a great place to stay.

Excellent room, very clean and tidy

The hotel is a little dated but the rooms are clean and spacious

Clean and comfortable, nice breakfast, friendly staff.

We arrived at the hotel with a dog walking around in the reception area we walked into our family room greeted with a strong smell of damp stains all over the carpets mould in the bathroom worst room we have ever stayed in receptionist was rude and when we woke this morning we looked on the menu which stated restaurant was open until 10am on a Sunday we all went down for breakfast to be greeted by the receptionist asking what we was doing!! I stated we wanted breakfast she replied restaurant not open today!!! I wouldn’t recommend staying in this hotel what so ever

We only stayed one night here. Staff were lovely, room was immaculate and bed was comfy. The only thing that bothered me that the breakfast buffet. There wasn’t much option and when food ran out you had to wait 10 minutes for more to come out.

The hotel is worn and carpet’s threadbare in places. Feels sad. The room had a strange unclean smell and the heater even on full was not enough to warm the room up at all. The bathroom floor was so cold. In the morning the hot water wa tepid at best and the room was so cold I dressed by the heater and left

Comfortable spacious room - could have been cleaner and more updated. Noted that testing on electrical equipment was out of date due 2015/16!! Breakfast not included which I feel for the price should have been. Pleasant friendly staff but won’t be staying again

Good parking facilities. Very clean hotel but the Hotel requires upgrading. Staff very helpful.

It was quiet and lots of parking Room could do with updating armchairs dirty the bed sheet was stained and you had to flush the toilet 3 times to get rid of toilet roll. But in general i would stay there again given the price i payed

Very nice service. Clean hotel. Enjoyed the stay

Hotel staff friendly, room large, plenty of parking space, food in bar was good and overall the hotel was ok and convenient for the meetings I had in Coventry The Wifi was very poor in room and the TV had limited channels which really was disappointing

The hotel is a little dated but the rooms are clean and spacious

To be honest I was pretty impressed with the room, there was a double and a single bed, two sofas, some chairs, a desk and a good size TV that I could sign in on to watch iPlayer. What annoyed me more than anything was the woman on the front desk for check-in. She was clearly doing something when we arrived to check-in (which was late in the day but not outside the check-in hours) and instead of any sort of greeting she just stared at me, considering I had bags with me I was obviously there to check-in, she could have said hello, or asked me my name but she just stared for a good five seconds without saying anything. Her tone was quite off and even my teen thought she was unpleasant and they don't pay attention to anything.

Needed somewhere to sleep for the night at the last minute for 2 adults and teen. Family room was really big with 2 large double beds. Fresh clean smell on entry to the room. Useful furniture, though old style, plenty chairs for all 3 to sit, and a coffee table plus desk. Lighting a bit dated but good enough for purpose. Large free car park. Great breakfast options for all, including us vegetarians. Friendly staff serving and on desk. We had a problem with our toilet flush in the morning, resolved quickly luckily as another room was available for us to use. Overall, good for a one night stay. Not much to do nearby as the hotel is one a dual carriageway (so a bit awkward to get to if coming from the other side- we missed the turn off!). We only needed somewhere to sleep as came to drop son off to uni and got a puncture!

Wi-Fi range was not good in room

Hotel was clean and staff were lovely. Breakfast was very good! Only downside was that we were meant to have a king size bed but it was two single mattresses together, the mattresses were also very uncomfortable and you can tell they have been used a lot.

It’s ok but dated The receptionist was either grumpy or poor English I’m not sure No tv remote in the room for a tiny screen some 20 feet from the bed which was frustrating Bed was ok but kept rolling into the centre connection where the two singles were joined Clean and serviceable. But falls short of a travel lodge or premier inn standard

Exellent location and the beds, the room , bathrooms were clean. Quite and lot of parking , only issue eas wiffi network signal was poor in room. Didn't work.

The hotel is worn and carpet’s threadbare in places. Feels sad. The room had a strange unclean smell and the heater even on full was not enough to warm the room up at all. The bathroom floor was so cold. In the morning the hot water wa tepid at best and the room was so cold I dressed by the heater and left

Friendly and helpful check-in, good size room with the usual hotel room facilities, comfortable and quiet stay, and good selection of breakfast items. Plenty of free parking too.

I’m up in Coventry almost every other week and I always stay here! The service is consistent. It’s clean and the rooms are a good size. I will always recommend this hotel.

The staff couldn't be more accommodating

All good staff excellent.

When I booked the Citrus hotel, hotels.com were advertising that breakfast could be bought when we were at the hotel. 3 days before our trip, the hotel emailed to say there would be no kitchen facilities all bank holiday weekends. I emailed back to confirm if this meant breakfast as well given hotels.com had advertised otherwise. I received no response. I called the hotel prior to the trip to have it confirmed that it also meant there was no breakfast option. This was really disappointing and made each of our mornings difficult as where we were going also had no breakfast options. The lack of communication between hotels.com and the hotel needs to be better. The communication between the hotel and guests needs to be better. When we arrived, we were given a free room upgrade that was appreciated. The room was basic, but clean and everything we needed.

To be honest I was pretty impressed with the room, there was a double and a single bed, two sofas, some chairs, a desk and a good size TV that I could sign in on to watch iPlayer. What annoyed me more than anything was the woman on the front desk for check-in. She was clearly doing something when we arrived to check-in (which was late in the day but not outside the check-in hours) and instead of any sort of greeting she just stared at me, considering I had bags with me I was obviously there to check-in, she could have said hello, or asked me my name but she just stared for a good five seconds without saying anything. Her tone was quite off and even my teen thought she was unpleasant and they don't pay attention to anything.

Had a fabulous stay at the hotel. The receptionist was so polite and friendly. Received the same treatment at the bar. I would definitely stay atvthe hotel again as the staff couldnt do enough for us.

We only stayed one night here. Staff were lovely, room was immaculate and bed was comfy. The only thing that bothered me that the breakfast buffet. There wasn’t much option and when food ran out you had to wait 10 minutes for more to come out.

Friendly and helpful check-in, good size room with the usual hotel room facilities, comfortable and quiet stay, and good selection of breakfast items. Plenty of free parking too.

The room was good for the price and generally comfortable, which I appreciated. However, my experience with one of the staff members left a lot to be desired. They came across as disinterested and quite rude. I was also overcharged for coffees, despite the correct prices being clearly displayed on the blackboard behind the counter. When I pointed out the mistake, I was given another coffee to make up for it, but there was no apology or acknowledgment of the error. In fact, the staff member mentioned they'd been charging everyone that way for a while, which was concerning. The next morning, I noticed the coffee prices had been wiped off the board. A different staff member served me that time and was able to find the correct price on the till with no issue—suggesting the previous overcharging may have been due to laziness or carelessness. Overall, the stay was fine, but the customer service and handling of pricing mistakes definitely need improvement.

This was the 3rd time we have stayed here and it’s been amazing. Staff are super friendly. I do use a wheelchair and I had no problems getting about and using the facilities. Overall a great place to stay.

Staff were lovely and friendly and went out of their way to help us. Rooms were very dated and the beds were very uncomfortable and could feel the springs through- 2 singles pushed together for a double. Rooms were clean and shower decent. Breakfast was ok and drinks in the bar were also ok. Decent enough hotel for what we needed it for as a group staying to attend a wedding in the area. Nothing in walking distance.

Hotel staff friendly, room large, plenty of parking space, food in bar was good and overall the hotel was ok and convenient for the meetings I had in Coventry The Wifi was very poor in room and the TV had limited channels which really was disappointing

Needed somewhere to sleep for the night at the last minute for 2 adults and teen. Family room was really big with 2 large double beds. Fresh clean smell on entry to the room. Useful furniture, though old style, plenty chairs for all 3 to sit, and a coffee table plus desk. Lighting a bit dated but good enough for purpose. Large free car park. Great breakfast options for all, including us vegetarians. Friendly staff serving and on desk. We had a problem with our toilet flush in the morning, resolved quickly luckily as another room was available for us to use. Overall, good for a one night stay. Not much to do nearby as the hotel is one a dual carriageway (so a bit awkward to get to if coming from the other side- we missed the turn off!). We only needed somewhere to sleep as came to drop son off to uni and got a puncture!

Excellent facilities and location. Just one minor issue... cooked breakfast could have been warmer. Otherwise, all good!

bigger size double bed and good breakfast, not too far from the city centre if drive

Pros: Quiet hotel, plenty of parking, easy to get to, cheap rooms, dog friendly, a decent amount of land to walk the dog. Cons: No staff available to help move rooms when toilet blocked - had to go down to reception on crutches in my Pj's to get a new room key and then struggled moving our belongings at 10pm when very tired, Hotel is very dated Decor-wise, reminded us of The Shining hotel, bathroom just looks very worn and used, but clean enough, no lift.

Nice hotel that was once a Holiday Inn. Rooms round the back are nice and quiet.

Good stay, close to family

The staff were friendly and the hotel was convenient for Coventry, Kenilworth and Leamington Spa. The room was spacious.

Not entirely sure what to say about this as it was clean, but felt a bit deserted most of the time and there were one staff on duty some of the time, the chef was on split shifts so unable to have any snacks when we arrived, we were asked at one point how we had booked there for three night's as there wasn't anything in the area! We used it as a base for visiting Warwick castle, the safari park etc...we did feel as if they did what they had to do during our stay? Ideal for a base however wouldn't return there .

Hotel staff friendly, room large, plenty of parking space, food in bar was good and overall the hotel was ok and convenient for the meetings I had in Coventry The Wifi was very poor in room and the TV had limited channels which really was disappointing

When I booked the Citrus hotel, hotels.com were advertising that breakfast could be bought when we were at the hotel. 3 days before our trip, the hotel emailed to say there would be no kitchen facilities all bank holiday weekends. I emailed back to confirm if this meant breakfast as well given hotels.com had advertised otherwise. I received no response. I called the hotel prior to the trip to have it confirmed that it also meant there was no breakfast option. This was really disappointing and made each of our mornings difficult as where we were going also had no breakfast options. The lack of communication between hotels.com and the hotel needs to be better. The communication between the hotel and guests needs to be better. When we arrived, we were given a free room upgrade that was appreciated. The room was basic, but clean and everything we needed.

Stayed a few times for work purposes. Very friendly, helpful staff. Nice big rooms with a bath and shower (or at least mine were!). Dated decor in rooms but comfy with work desk and seating. Great wifi. Lovely food in the bar/restaurant and breakfast was delicious and plentiful! Free parking, lots of availability. Easy check in and out. Will definitely return😊

Excellent facilities and location. Just one minor issue... cooked breakfast could have been warmer. Otherwise, all good!

Hotel décor a bit tired and dated. The beds need a better quality mattress. Breakfast needs to offer other options ie poached eggs. The food in the restaurant wasn't great. Starter was luke warm. The risotto had been warmed up and was stodgy.

We only stayed one night here. Staff were lovely, room was immaculate and bed was comfy. The only thing that bothered me that the breakfast buffet. There wasn’t much option and when food ran out you had to wait 10 minutes for more to come out.

This is excellent value for money, the staff are so friendly and the room was everything we needed. We booked our stay to include breakfast and dinner. Our biggest mistake was ordering extras for the table before seeing the portions (which were extra generous). Dinner was 2 courses (starter and main or main and dessert), steak was a slight extra charge and drinks were bought on top. The kids menu had the usual options and our two ordered pizza and a burger and we had steak and a burger. All the food was pleasant, not gordon ramsay but what you would expect from a good hearty restaurant (reminded me or harvester). The room was spacious, had good facilities and the only strange thing was we couldnt book a room with a double and two singles so we ended up in a room with two doubles. Initially the room was cold but we whacked the heater on and all was well! We watched movies on our netflix as wed bought our firestick with us and it was very comfortable. The breakfast had less of a selection than some places but was perfect for us as there werent too many sweet options for the kids to gorge on. We all had fruit, cooked breakfasts and could have had cereal or toast. The staff were without exception kind, friendly and brilliant with kids. The car park is big too!

Food not the best and little out dated but ok for business stay.

Friendly and helpful check-in, good size room with the usual hotel room facilities, comfortable and quiet stay, and good selection of breakfast items. Plenty of free parking too.

The room was good for the price and generally comfortable, which I appreciated. However, my experience with one of the staff members left a lot to be desired. They came across as disinterested and quite rude. I was also overcharged for coffees, despite the correct prices being clearly displayed on the blackboard behind the counter. When I pointed out the mistake, I was given another coffee to make up for it, but there was no apology or acknowledgment of the error. In fact, the staff member mentioned they'd been charging everyone that way for a while, which was concerning. The next morning, I noticed the coffee prices had been wiped off the board. A different staff member served me that time and was able to find the correct price on the till with no issue—suggesting the previous overcharging may have been due to laziness or carelessness. Overall, the stay was fine, but the customer service and handling of pricing mistakes definitely need improvement.