City Express Plus by Marriott Guadalajara Expo

Nice stay

Good

I am writing to formally express my deep dissatisfaction with my recent stay at your property. Unfortunately, my experience was far below the standard I expect from Marriott, especially considering the premium rate I paid. The room itself was not adequate for the cost. There were no drawers or closet, the bathroom was extremely small, and the water had a noticeable odor, which was unpleasant and concerning. Additionally, I had to request towels every single day, as housekeeping did not provide them consistently. One of the most frustrating issues was that my room was never serviced before 4:00 PM, despite being away during most of the morning and early afternoon. This happened every day of my stay. Each time I raised the issue, I was directed to staff members who had no authority to resolve the problem, leaving me without any meaningful assistance. Overall, this stay was marked by frustration, inconvenience, and a lack of basic amenities, and it did not reflect the level of comfort and service that Marriott promises. Not only I spent a week there, I had my agent staying in an additional room for 4 nights. Given the circumstances, I am respectfully requesting a partial reimbursement for my stay. I believe this is a fair resolution considering the poor experience, the time lost addressing these issues, and the failure to provide essential services and accommodations. Thank you for your prompt attention to this matter. I look forward to your response.

Atencion personal

Excelente