Is parking available at the property?

Free self-parking is available on-site, but it is limited. Guests are encouraged to check availability upon arrival.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of GBP 30 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details should be confirmed with the property directly.

What is the location of the property in relation to key landmarks?

The hotel is located in Hemel Hempstead, a 3-minute drive from The Snow Centre and 8 minutes from Warner Bros. Studio Tour London. It is approximately 4.9 miles from The Grove and 6.7 miles from St Albans Cathedral.

What are the policies regarding children staying at the property?

Children are welcome at the property, and kids can stay for free if they are under the age of 18.

Holiday Inn Express Hemel Hempstead

Average nightly price at Holiday Inn Express Hemel Hempstead by IHG by month, last 12 months (USD)
Month	Average price
January	US$83
February	US$100
March	US$94
April	US$98
May	US$119
June	US$110
July	US$119
August	US$104
September	US$131
October	US$122
November	US$114
December	US$90

What guests think

Holiday Inn Express Hemel Hempstead by IHG is praised for friendly, helpful staff and a convenient canal-side location near Apsley station, offering easy access to London and the Warner Bros. Studio Tour, with generally clean, comfortable, good-value stays.

Breakfast is included and often considered good, but reports mention limited choice at times, items running out, watery drinks, and a busy or messy setup. Rooms are basic and usually quiet, though some are small or have firm beds, and air conditioning, water pressure, and lifts can occasionally be unreliable. Expect a practical, budget-friendly base with standout service and easy transport links.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is available but can be tight or confusing, and there is a bar with a limited evening menu; the hotel is dog friendly. A few guests noted lift problems and inconsistent air conditioning.

Related guest reviews

8

Simon

27 Jun 2023

·

Stayed 2 nights

Stayed for two nights. Air conditioning was great to have in very hot and humid weather. Staff were helpful and the room was clean. It is a quiet area with canal walks nearby. Parking was a bit of a nightmare but a friendly member of staff helped me find somewhere. It is not exactly clear where you can park. I found it hard to find the hotel but Google Maps on my phone managed it.

10

Gurminder

9 Apr 2025

·

Stayed 3 nights

Value for money. Good staff. Good breakfast. Ample parking. Close to the Apsley station for train to Centre. Good surrounding.

8

Liam

28 Dec 2024

·

Stayed 1 night

Only thing that let it down was limited evening menu

8

James

23 Jun 2025

·

Stayed 1 night

Lift kept getting stuck, not great when on 4th floor. Rooms were normal clean, and breakfast buffet was convenient.

4

pascal

13 Dec 2023

·

Stayed 2 nights

Elevator out of order first day , and no hot water for the shower the second day

10

Lindsey

28 Jun 2025

·

Stayed 1 night

Have stayed here a few times with our dogs, staff are super welcoming and very friendly. Highly recommended.

10

Lee

15 Sept 2025

·

Stayed 2 nights

Clean, comfortable hotel, excellent for getting into central London as apsley train station is a 2 min walk. Also close bus links if needed and good car links (M25, M1 or A41). Parking onsite can get busy but we managed to get a spot when needed. Breakfast was good and included in room rate which was appreciated. Friendly staff, room was clean and had everything you need (hairdryer, ironing board, kettle, TV, USB slots etc). Personally, we found the bed a bit small (queen size double) and firmer than home but we managed. Hotel was quiet overnight (good sound proofing). We've stayed at most of the hotels in Hemel and this one is the best overall, we will be back in future. Also worth a mention, the hotel is dog friendly which we will test next time. Bar available with good choice. Also seemed to be extensive menu on offer, didnt get a chance to try.

10

Nicholas

8 May 2025

·

Stayed 2 nights

With a few more parking places....would be perfect for business in London!

8

Charles

15 Jun 2025

·

Stayed 1 night

Well designed rooms Quiet and comfortable Air Con could not be set at 16.Pity….18C is too high for sleeping. Breakfast was mediocre…no mushrooms….carton scrambled eggs….no fried eggs…..OJ was way over-diluted.

10

mark

24 Feb 2025

·

Stayed 1 night

Another enjoyable stay.. welcoming and friendly check in with Maria.. Chris made our special because our trip and stay was my wifes birthday.. This hotel is our accommodation of choice each time we visit London.. Comfortable room every thing you need for overnight stay or longer.. Quiet.. Easy access to the motorway and London the location is great for local amenities and especially if you are visiting Harry potter studios.. Ample parking.. don't forget to register your registration.. Has a bar and serves a limited menu for evening food.. Pubs and restaurants nearby if you want to wander locally.. Enjoy a stroll along the canal nearby...

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Cleanliness

Many reviews highlight clean or spotless rooms, though some cite stained carpets, dirty plates or glasses, and messy breakfast areas. Housekeeping sometimes replaced towels that were hung for reuse.

Related guest reviews

4

Glen

31 Jul 2024

·

Stayed 1 night

Hotel is beginning to look tired. Cleanliness has gone down hill. Breakfast plates and glass very dirty. Quite off putting

6

Shane

30 Nov 2025

·

Stayed 1 night

Cutlery and plates weren't very clean. The glasses at the bar were not very clean either.

8

Craig

27 Jun 2025

·

Stayed 2 nights

Used to stay here in the past when on business in the area. Pretty much get what you get with HIExpress. Personally the mattress was far too hard and my back hurt in the morning. Breakfast is free, and it ok. For free. But wouldn't have been too happy if had to pay for it. Also, housekeeping. When i hang my towel, stop replacing it!!!

8

Nicola

2 Aug 2025

·

Stayed 2 nights

Staff were amazing, very helpful and friendly. Room was basic but comfy with the exception of the chair. It would have been nicer to have a comfier chair than an office/swivel/desk seat. Shower was good, toiletries provide also nice. Towel was taken away on first day despite hanging it on the rail (ie we would have used it again) but wasn’t replaced. Breakfast was lovely, lots of choice. Would definitely go back.

10

C

17 Nov 2025

·

Stayed 1 night

Very clean, comfortable room with minimal noise. Decent shower and included parking. Breakfast was really good and not too busy after 9am. All the staff we encountered seem

10

Kay

28 Nov 2025

·

Stayed 1 night

Short break as we visited Harry Potter Studios. Hotel close by easy to find. Friendly staff room bigger than expected. Spotless with a comfy bed. Well done to your cleaning staff.

4

Brenda

29 Jul 2024

·

Stayed 2 nights

The room was way below expected holiday inn standards. Two days we stayed there no room cleaning or linen done and the carpet grossly dirty and damp. The check inn took time rooms changed last minute with no warning after waiting for 3 hrs to check on . Breakfast is ok but some food over cooked next to burnt eg sausages. No fridge in the rooms nor enough space to have tea or work table

8

Rachel

11 Apr 2025

·

Stayed 1 night

Staff were lovely but the hotel is very dated. The carpets are really dirty and the bedding was awful especially the lumpy pillows. Good location and local amenities though

6

Carolyn

19 Aug 2024

·

Stayed 1 night

Convenient location with free parking outside. Bedroom & bathroom very clean & well presented. Our disappointment was the breakfast and dining area. It appeared messy and not very well stocked.

10

Melanie

5 Nov 2024

·

Stayed 2 nights

Very friendly staff, comfy bed and clean room / bathroom

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Rooms

Rooms are generally comfortable and quiet with basic amenities, but several guests found them compact, especially family setups, and some mattresses or pillows too firm. There are occasional noise complaints near service areas and reports of weak air conditioning or shower pressure.

Related guest reviews

8

Paul

27 Jun 2023

·

Stayed 2 nights

Hotel was very clean. Very warm welcome at reception. Family room was “tight” 2 x 11 year olds sharing a small double bed settee won’t work for everyone.

8

Andrew

29 Mar 2023

·

Stayed 1 night

Clean and tidy room. Room compact. Reasonable value.

10

Karen

28 May 2025

·

Stayed 1 night

Staff very friendly and helpful. Rooms quite small - particularly when set up as a family room, but comfortable. Able to open window for some fresh air. Free parking.

4

Sharmila

10 Mar 2025

·

Stayed 2 nights

Staff were helpful. Mattresses were very hard and gave me terrible backpain. Rooms are small, cramped, and rather dated and so are the bathrooms. I would not stay there again.

8

Michael

26 Mar 2025

·

Stayed 2 nights

No water pressure for the shower on 4th floor

10

Stephen

10 Sept 2025

·

Stayed 2 nights

Really enjoyed the stay, bed was comfortable and room was acceptable clean. The staff were all very helpful and welcoming. My only disappointment was the air conditioning wasn’t working and the rooms on the lower lever were a bit noisy with what seemed to be trolly wheels. Breakfast was good.

6

yvie

24 Oct 2024

·

Stayed 2 nights

The hotel staff were very helpful but the building itself is looking a bit tired.The food was lovely and penty of it. the familly rooms are not really familly rooms they are very small on space and the children have to share a bed 2 single pull outs would have been better.

6

Alistair

20 May 2025

·

Stayed 2 nights

Two disturbed nights sleep, my room was below reception and the kitchen area and each evening there loud noises coming from above informing reception in the morning they had several complaints and they would investigate. It made no difference on the second night of my stay

10

Lee

15 Sept 2025

·

Stayed 2 nights

Clean, comfortable hotel, excellent for getting into central London as apsley train station is a 2 min walk. Also close bus links if needed and good car links (M25, M1 or A41). Parking onsite can get busy but we managed to get a spot when needed. Breakfast was good and included in room rate which was appreciated. Friendly staff, room was clean and had everything you need (hairdryer, ironing board, kettle, TV, USB slots etc). Personally, we found the bed a bit small (queen size double) and firmer than home but we managed. Hotel was quiet overnight (good sound proofing). We've stayed at most of the hotels in Hemel and this one is the best overall, we will be back in future. Also worth a mention, the hotel is dog friendly which we will test next time. Bar available with good choice. Also seemed to be extensive menu on offer, didnt get a chance to try.

8

Charles

15 Jun 2025

·

Stayed 1 night

Well designed rooms Quiet and comfortable Air Con could not be set at 16.Pity….18C is too high for sleeping. Breakfast was mediocre…no mushrooms….carton scrambled eggs….no fried eggs…..OJ was way over-diluted.

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Service

Service is a clear strength: many guests praise the friendly, helpful team and efficient check in, with staff resolving issues promptly. A few reported slow or disorganised service at busy times or with dinner orders.

Related guest reviews

10

Suzette

20 Jul 2024

·

Stayed 3 nights

Everyone at the front desk was so helpful and accommodating

10

Abigail

17 Nov 2024

·

Stayed 1 night

Very polite staff members who go out of their way to assist. Big shout out to Sylvie and Vicki they were outstanding. We'll done for impeccable service.

10

Rita

1 Nov 2025

·

Stayed 1 night

Great hotel, special thanks to Harry who looked after us at breakfast. We are vegetarian and there was alot of cross contamination at the buffet. Harry kindly arranged our items to be brought straight from the kitchen to our table to avoid any cross contamination. Great service and will definitely be returning

10

Marie

16 Sept 2024

·

Stayed 2 nights

Really helpful & friendly staff. We discovered our shower wasn’t working at around 10pm & they swiftly arranged a replacement room.

4

Julie

24 Jul 2025

·

Stayed 3 nights

Staff needs to be retrained.

8

Des

6 Nov 2025

·

Stayed 1 night

Great check in

6

Alistair

20 May 2025

·

Stayed 2 nights

Two disturbed nights sleep, my room was below reception and the kitchen area and each evening there loud noises coming from above informing reception in the morning they had several complaints and they would investigate. It made no difference on the second night of my stay

10

phillip

6 May 2025

·

Stayed 1 night

We had some small issues when checking in our room was not ready but chris on check in was brilliant, he delt with the problem excellently and keep us updated he was due to finish his shift but stayrd till we had been told the room was ready A very professional and valuable member of staff

6

Adolph

1 Jul 2025

·

Stayed 2 nights

We were there with a group and surprised that check in took so long. After a long day of travel, we just wanted to get to our room. The room and bed were great. Eight of us had dinner there the last night. Our meals arrived but one. We asked several times about the remaining meal and were told it was on the way. The third time we told them it had been 45 minutes which we determined by the receipt. The employee wanted to argue & deny it had been that long. We asked them to check the kitchen again, they finally came out with the meal & just handed it to one of the group who then delivered it to the table. No apology was provided

10

Darren

16 Nov 2025

·

Stayed 2 nights

Staff were really friendly nothing was too much trouble, will be staying here again next time we are this way

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AI-generated summary based on recent guest reviews

Location

Beside the canal and Apsley station, the hotel offers easy rail access to central London and the Warner Bros. Studio Tour. Guests also appreciate nearby pubs and restaurants.

Related guest reviews

10

mr

22 Aug 2025

·

Stayed 1 night

This hotel is ideal place to stay as straight across the road a train into London and also it’s lovely right on the canal

10

YU-JUNG

29 Mar 2025

·

Stayed 1 night

3 minds away from Apsley station.

10

John

21 Jan 2024

·

Stayed 2 nights

This hotel is well-placed for easy access to central London - a 30 minute inexpensive train ride from the station just across the road. Local shopping available, plus several dining options.

8

Susan

2 Sept 2023

·

Stayed 1 night

Good value for the money included breakfast Great base if visiting the Harry Potter studios. Great rooms for families

10

Jeff

13 May 2025

·

Stayed 2 nights

Great service and helpful staff. Situated next to Apsley Railway Station for easy travel to London. Apsley Lock has a good selection of restaurants and a Pub.

10

Suzanne

27 Aug 2025

·

Stayed 1 night

Couldn't want for anything else. Ideal location, great hospitality, good service with a breakfast included!

10

Simon

13 Feb 2024

·

Stayed 1 night

Very clean and liked the location next to the canal

10

Paul

1 Nov 2025

·

Stayed 1 night

Lovely hotel, very close to train station so perfect location to get into London. Rooms are fine, nice and clean too. Would stay again

10

Lee

15 Sept 2025

·

Stayed 2 nights

Clean, comfortable hotel, excellent for getting into central London as apsley train station is a 2 min walk. Also close bus links if needed and good car links (M25, M1 or A41). Parking onsite can get busy but we managed to get a spot when needed. Breakfast was good and included in room rate which was appreciated. Friendly staff, room was clean and had everything you need (hairdryer, ironing board, kettle, TV, USB slots etc). Personally, we found the bed a bit small (queen size double) and firmer than home but we managed. Hotel was quiet overnight (good sound proofing). We've stayed at most of the hotels in Hemel and this one is the best overall, we will be back in future. Also worth a mention, the hotel is dog friendly which we will test next time. Bar available with good choice. Also seemed to be extensive menu on offer, didnt get a chance to try.

10

Simon

19 Jun 2023

·

Stayed 2 nights

Great hotel, 2 minute walk from Apsley Train Station. Air con needs to work a bit more but I guess it was doing overtime battling the 30C heat.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and frequently rated good, but recurring feedback notes limited variety, slow replenishment, watered drinks, and occasional shortages or mess at peak times. The evening menu is limited, with some long waits or order errors.

Related guest reviews

4

David

7 Oct 2024

·

Stayed 1 night

Breakfast was abysmal, had to wait 20 mins for food, gave up!!!!

6

eliza

2 Jan 2024

·

Stayed 4 nights

The hotel was reasonable clean, the staff was ok. The breakfast become very boring it the same thing everyday. They hotel was very busy, and they kept running out of food and juices, you had to wait for staff to bring more food out., also ran out of cutlery and have to wait for that too. I had to ask a member of the staff to clean a table so we can sit to eat our breakfast, she said couple of minutes 10 minutes later we was still waiting so I clean the table myself. Then the member of staff came and said sorry the lady who meant to be cleaning the table is on her break, I said really, at the busyest time in the morning, this is ridiculous. I do under that the hotel gets very busy, but I think it's bad management, they should be keeping an eye on stock level. Having to wait for cutlery is just bad.

10

Tony

21 Feb 2025

·

Stayed 1 night

Fantastic friendly staff and a decent breakfast included.

8

Liam

28 Dec 2024

·

Stayed 1 night

Only thing that let it down was limited evening menu

10

C

17 Nov 2025

·

Stayed 1 night

Very clean, comfortable room with minimal noise. Decent shower and included parking. Breakfast was really good and not too busy after 9am. All the staff we encountered seem

8

Shahbaz

20 Aug 2024

·

Stayed 2 nights

Rooms were ave. But were comfortable enough for a short stay. Tv didnt work in any of tge 4 rooms booked. Breakfast choice was limited such as only 1 type of egg (scrambled) and toasters were very slow. This would be an issue if the length of stay was more than a coulle of nights as it would become very repetitive. Staff were very friendly and always happy to help. Any issues reported were dealt with quickly and efficiently.

6

Adolph

1 Jul 2025

·

Stayed 2 nights

We were there with a group and surprised that check in took so long. After a long day of travel, we just wanted to get to our room. The room and bed were great. Eight of us had dinner there the last night. Our meals arrived but one. We asked several times about the remaining meal and were told it was on the way. The third time we told them it had been 45 minutes which we determined by the receipt. The employee wanted to argue & deny it had been that long. We asked them to check the kitchen again, they finally came out with the meal & just handed it to one of the group who then delivered it to the table. No apology was provided

6

Carolyn

19 Aug 2024

·

Stayed 1 night

Convenient location with free parking outside. Bedroom & bathroom very clean & well presented. Our disappointment was the breakfast and dining area. It appeared messy and not very well stocked.

8

Charles

15 Jun 2025

·

Stayed 1 night

Well designed rooms Quiet and comfortable Air Con could not be set at 16.Pity….18C is too high for sleeping. Breakfast was mediocre…no mushrooms….carton scrambled eggs….no fried eggs…..OJ was way over-diluted.

8

Catherine

8 Dec 2023

·

Stayed 1 night

Hotel fine, basic, but fine. Breakfast awful, drinks from a machine, pressed for Latte but no milk in the machine, tasted awful. Had an Orange juice that was so watered down you could not taste any orange juice in it - disappointed

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $260	8 $133	9 $120	10 $184
11 $72	12 $173	13	14 $183	15 $83	16 $92	17 $113
18 $73	19 $129	20	21 $163	22 $82	23 $78	24 $133
25 $74	26 $154	27	28 $174	29 $113	30 $87	31 $123

Su	Mo	Tu	We	Th	Fr	Sa
1 $67	2 $113	3 $164	4 $144	5 $78	6 $78	7 $116
8 $68	9 $114	10	11 $144	12 $79	13 $84	14 $167
15 $67	16 $114	17 $153	18 $132	19 $81	20 $92	21 $155
22 $69	23 $87	24 $143	25 $140	26 $91	27 $80	28 $140
29 $68	30 $97

Holiday Inn Express Hemel Hempstead by IHG

Prices for Holiday Inn Express Hemel Hempstead by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds (With )

Standard Room, 1 Double Bed with Sofa Bed (With )

Standard Room (With )

Standard Room, 1 Double Bed, Accessible (With )

Standard Room, 1 Double Bed (With )

Guest reviews of Holiday Inn Express Hemel Hempstead by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hemel Hempstead by IHG

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