Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM for a fee of approximately GBP 12.95 for adults and GBP 6.95 for children.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the hotel's location in relation to nearby attractions?

The hotel is located on the riverwalk in Hemel Hempstead, within a 10-minute drive of Warner Bros. Studio Tour London and Rex Cinema. It is approximately 1.8 miles from Delta Force Paintball Hemel Hempstead and 1.9 miles from Boxmoor Golf Club.

Are children allowed to stay at the hotel?

Yes, children are allowed to stay at the hotel. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of GBP 15.00 per night. Advance request or confirmation may be required.

The Watermill Hotel, Sure Hotel Collection

Average nightly price at The Watermill Hotel, Sure Hotel Collection by Best Western by month, last 12 months (USD)
Month	Average price
January	US$85
February	US$86
March	US$91
April	US$87
May	US$91
June	US$90
July	US$93
August	US$89
September	US$93
October	US$80
November	US$81
December	US$89

What guests think

At The Watermill Hotel, Sure Hotel Collection by Best Western, guests consistently praise the friendly staff and scenic riverside setting, while noting dated rooms, limited on-site dining (restaurant/bar often closed), and generally good breakfasts with occasional temperature issues.

Rooms vary in comfort and size, with some quiet and scenic brook views, but others face road noise, suffer from weak showers or cold water, and have inconsistent heating or air-conditioning. Cleanliness feedback is mixed: while many found rooms clean, others reported dirty carpets, stained fixtures, and damaged fittings. Overall, expect a simple, service-led stay in a pleasant riverside setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available and described as easy or safe. The on-site bar and restaurant are often closed or not serving evening meals.

Related guest reviews

4

Paul

17 Oct 2024

·

Stayed 1 night

Was not advised the the bar and restaurant were undergoing maintenance and were shut. Had to go look for dinner at alternative venue.

4

Derek

23 Jun 2025

·

Stayed 1 night

The rooms were very dated, carpets dirty, bathrooms dated and not cleaned properly, one of the rooms shower curtain had a big hole in it and the other room shower curtain was dirty, the mattresse were very worn and soft. Tv had the most basic channels avaiable again just basic. Resturant closed for evening meals. Broadband was poor. We wont be returning to this hotel again.

10

Chris

25 Sept 2025

·

Stayed 1 night

A few niggles getting into my room but this was quickly rectified. Service was great. Alisha looked after me on arrival, and was very helpful. The lock on the door was faulty so she ensured this was sorted out as I needed to pop out. True to her word was resolved on return. Very friendly and polite, nothing was too much trouble. Room was nice and clean. Nice view of the brook from the window. No evening meals at the moment, but there are two pubs across the road, one of them offers a 10% discount for hotel guests. Will stay again.

8

eliza

25 Aug 2025

·

Stayed 2 nights

It was ok, check-in was easy. Location is lovely, nice bar, room big and spacious. A bit dated, A bit noisy due to the road.. overall it was good... easy to get around abd a bice pub on the otherside of the road.

8

Martin

27 May 2025

·

Stayed 2 nights

No food facilities other than breakfast but do offer a 10% discount on food and drinks at the White Horse pub across the road

8

Vernon

2 Jul 2025

·

Stayed 1 night

Very quiet, easy parking , nice staff, a little bit run down feeling. we booked an air conditioned room but were told on arrival that only some rooms were air conditioned and ours wasn’t one of them. However they did agree to change us to an air conditioned one. But the web site details should be made clear.

6

Sue

25 May 2025

·

Stayed 2 nights

Property was a little dated and could do with a make over breakfast was included but we missed 1st days as didnt open till 8am and we had to leave by 7.30am to get to where we where going they did say they would arrange for us to have some croissants but nobody was around!!! Water needed to be hotter in bath room was impossible to fill bath as water not hot enough and would have taken hours to fill then be cold. Bar and restaurant where not open. Breakfast on 2nd day available had to wait to be refilled and could have done with being warmer.

10

Karen

10 Oct 2025

·

Stayed 3 nights

Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.

4

Mark

14 Nov 2024

·

Stayed 1 night

Room was a good size, cold and had seen better days. Shower was cold/no food/bar yes theres a pub over thr road but its not exactly cheap. For over a £100.00 i exspected warm water and it to generally look like it was cared for.

8

Ian

4 Jun 2025

·

Stayed 2 nights

Very nice facility. O ly drawback was the resturant and bar were closed, and the two pubs across the street didn't have food Monday evening.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms and bathrooms clean, while others noted dirty carpets, stained fixtures, and moldy or damaged shower curtains.

Related guest reviews

8

David

21 Nov 2025

·

Stayed 1 night

This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place

4

Derek

23 Jun 2025

·

Stayed 1 night

The rooms were very dated, carpets dirty, bathrooms dated and not cleaned properly, one of the rooms shower curtain had a big hole in it and the other room shower curtain was dirty, the mattresse were very worn and soft. Tv had the most basic channels avaiable again just basic. Resturant closed for evening meals. Broadband was poor. We wont be returning to this hotel again.

6

Jorgen

14 Nov 2025

·

Stayed 1 night

room need renovation and bathroom sink and bath had stains

10

Karen

10 Oct 2025

·

Stayed 3 nights

Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.

6

Toni

15 Nov 2024

·

Stayed 1 night

Has so much potential being on the river & with the waterwheel but sadly the hotel has seen better days. Our room was plenty big enough but very old furnishings & the counterpains on the bed were stained. Unfortunately the rooms at the front are subject to road noise.

8

melissa

11 Aug 2025

·

Stayed 1 night

Stayed here 1 night and chose due to location and price. Room spacious and clean, bed comfortable. Was able to open windows to allow cool breeze in

10

M

15 Nov 2025

·

Stayed 1 night

Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.

4

Garry

29 Sept 2025

·

Stayed 2 nights

The staff was very helpful the carpets was dirty the beds was uncomfortable the mattresses where like sitting on a waterbed kettle was broken overall this hotel needs a good revamp i wouldn't stay here again we stayed in best western a few times this was the worst hotel would not recommend

6

Peter

11 Mar 2025

·

Stayed 1 night

Bathroom poor condition, panelling on inside of door hanging off. Shower curtain has black mold. Carpet seemed dirty.

10

Elizabeth

11 Mar 2025

·

Stayed 2 nights

We had a happy 2 night stay meeting family in the area.Our room was very clean and beds very comfortable.We had a very gd breakfast cooked to suit our needs.Shawn was available to help us settle in and answer any queries.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally dated and vary widely; some are spacious, quiet and comfortable with pleasant water views, while others have uncomfortable beds, road noise, weak or cold showers, inconsistent heating or AC, and patchy Wi-Fi.

Related guest reviews

8

David

21 Nov 2025

·

Stayed 1 night

This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place

8

Kevin

12 Oct 2025

·

Stayed 2 nights

The room was extremely cold as there didn’t appear to be any working heating in the room

4

Derek

23 Jun 2025

·

Stayed 1 night

The rooms were very dated, carpets dirty, bathrooms dated and not cleaned properly, one of the rooms shower curtain had a big hole in it and the other room shower curtain was dirty, the mattresse were very worn and soft. Tv had the most basic channels avaiable again just basic. Resturant closed for evening meals. Broadband was poor. We wont be returning to this hotel again.

8

eliza

25 Aug 2025

·

Stayed 2 nights

It was ok, check-in was easy. Location is lovely, nice bar, room big and spacious. A bit dated, A bit noisy due to the road.. overall it was good... easy to get around abd a bice pub on the otherside of the road.

4

Patricia

22 Jun 2025

·

Stayed 1 night

The bed was tge worst I've ever slept in, like a solid table top balanced on springs. Never felt anything like it.

8

Vernon

2 Jul 2025

·

Stayed 1 night

Very quiet, easy parking , nice staff, a little bit run down feeling. we booked an air conditioned room but were told on arrival that only some rooms were air conditioned and ours wasn’t one of them. However they did agree to change us to an air conditioned one. But the web site details should be made clear.

8

melissa

11 Aug 2025

·

Stayed 1 night

Stayed here 1 night and chose due to location and price. Room spacious and clean, bed comfortable. Was able to open windows to allow cool breeze in

6

Claire

14 Aug 2025

·

Stayed 1 night

A lovely welcome and staff helped with my bag to my room. The bed was so uncomfortable and so soft. Then the shower head had broken so I had to hold the shower head...then....water pressure was so low and then hardly any water! Not great at 6.15am and a day before work. Waiting to hear from the hotel

10

M

15 Nov 2025

·

Stayed 1 night

Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.

4

Francine

18 Feb 2025

·

Stayed 1 night

Room ok, shower awful...cold!! So that's not good enough!! So dated could do with an improvement, carpet not that clean bits everywhere! Sound coming from window so can hear Road, can hear people being noisy above the room!

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AI-generated summary based on recent guest reviews

Service

Service is a strong point, with consistently friendly, helpful staff, smooth check-in, and prompt help with issues like faulty locks or carrying bags.

Related guest reviews

8

David

21 Nov 2025

·

Stayed 1 night

This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place

10

Malcolm

11 Oct 2024

·

Stayed 1 night

Welcoming and helpful staff friendly with excellent service

10

Chris

25 Sept 2025

·

Stayed 1 night

A few niggles getting into my room but this was quickly rectified. Service was great. Alisha looked after me on arrival, and was very helpful. The lock on the door was faulty so she ensured this was sorted out as I needed to pop out. True to her word was resolved on return. Very friendly and polite, nothing was too much trouble. Room was nice and clean. Nice view of the brook from the window. No evening meals at the moment, but there are two pubs across the road, one of them offers a 10% discount for hotel guests. Will stay again.

10

Lynn

9 Jul 2025

·

Stayed 2 nights

Lovely stay, staff friendly and welcoming. Good knowledge of area and gave good advice on local walks. 10% off voucher given for pub across the road, which was excellent, and breakfast was lovely. Nothing too much trouble for staff and even had our case taken to our room (first time in a long time).

10

Martin

15 Jun 2025

·

Stayed 2 nights

Service brilliant, nothing too much trouble, the girl on reception afternoon/evening excellent

10

Jane

29 Dec 2024

·

Stayed 1 night

The staff were all very helpful and I had everything I needed. Great position a short walk from the canal. Beautiful area.

10

Karen

10 Oct 2025

·

Stayed 3 nights

Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.

10

M

15 Nov 2025

·

Stayed 1 night

Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.

10

Raquel

12 Jun 2025

·

Stayed 1 night

I wish I could give 10 stars to this hotel, especially the staff who go above and beyond to make us feel comfortable. Starting from arrival, we were welcomed with a massive smile at the front desk. I will be back at this hotel. Thnak you all.

10

Eirlys

21 Jan 2025

·

Stayed 1 night

Staff very helpful and respectful at all times. Excellent service Thank you.

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AI-generated summary based on recent guest reviews

Location

Scenic riverside setting by the canal with two pubs across the road; convenient for Berkhamsted and the motorway, and many found it peaceful.

Related guest reviews

10

Laura

26 Feb 2025

·

Stayed 1 night

An old fashioned hotel that has everything you need. Helpful friendly lady on reception, comfy rooms and peaceful surroundings.

8

Paul Thfc

20 Jul 2025

·

Stayed 1 night

The water running under the hotel was lovely

8

eliza

25 Aug 2025

·

Stayed 2 nights

It was ok, check-in was easy. Location is lovely, nice bar, room big and spacious. A bit dated, A bit noisy due to the road.. overall it was good... easy to get around abd a bice pub on the otherside of the road.

10

Catherine

30 Nov 2024

·

Stayed 1 night

We had a lovely overnight stay. We loved how this hotel is built around an old water mill and how you are right by the overflow canal off the main canal. The staff were all extremely friendly.

10

Jane

29 Dec 2024

·

Stayed 1 night

The staff were all very helpful and I had everything I needed. Great position a short walk from the canal. Beautiful area.

10

elaine

30 Apr 2025

·

Stayed 1 night

I love how peaceful it is here, there are 3 lovely pubs, all different in menus and atmosphere, and its only a half hour walk to drift limits london motor circuit or another lovely eatery, the fishery inn. The accommodation has free widi, spacious parking, a decking area with a lovely view of the river and the staff are very helpful and polite. Ill definitely bbe back again and again

8

Ai Ling

26 Jun 2025

·

Stayed 1 night

Quietness and location.

10

Ai Ling

12 Jun 2025

·

Stayed 1 night

Very comfortable accommodation and relatively close to Berhamstead. Good gastro pub opposite hotel so it works very well for us visiting relatives and friends in Berkho.

10

Robert

19 May 2025

·

Stayed 1 night

Lovely location, friendly/helpful staff, great value.

10

elaine

21 Apr 2025

·

Stayed 1 night

Lovely peaceful stay, 2 pubs right opposite and the beautiful fishery inn 10 mins down the road. Drift limits is 20 minute walk and easy to find.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised, though a few found it not hot enough or limited by later opening. The restaurant and bar are frequently closed for evening meals, so guests commonly use the pubs across the road, sometimes with a discount.

Related guest reviews

8

David

21 Nov 2025

·

Stayed 1 night

This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place

10

Chris

25 Sept 2025

·

Stayed 1 night

A few niggles getting into my room but this was quickly rectified. Service was great. Alisha looked after me on arrival, and was very helpful. The lock on the door was faulty so she ensured this was sorted out as I needed to pop out. True to her word was resolved on return. Very friendly and polite, nothing was too much trouble. Room was nice and clean. Nice view of the brook from the window. No evening meals at the moment, but there are two pubs across the road, one of them offers a 10% discount for hotel guests. Will stay again.

8

Mike

14 Apr 2025

·

Stayed 1 night

Part of the Sure Collection of Best Western. Really nice setting with 2 pubs directly across the road for dining options. My room was on the ground level and looked directly on to the car park so the car was only a few feet from the door which was really convenient. Really nice and friendly staff and very helpful. The room was really well decorated, up to date and clean. A nice big, comfy bed and double headed shower. There was a lovely view of the river which ran outside of the hotel. Breakfast was really well cooked and got the day off to the best start. Great value for money stay with only a couple of minor things stopping a 5 out of 5 review but would definitely look to stay here again.

8

Martin

27 May 2025

·

Stayed 2 nights

No food facilities other than breakfast but do offer a 10% discount on food and drinks at the White Horse pub across the road

10

Lynn

9 Jul 2025

·

Stayed 2 nights

Lovely stay, staff friendly and welcoming. Good knowledge of area and gave good advice on local walks. 10% off voucher given for pub across the road, which was excellent, and breakfast was lovely. Nothing too much trouble for staff and even had our case taken to our room (first time in a long time).

10

russell

3 Aug 2025

·

Stayed 1 night

Nice staff clean modern room good breakfast, no problems

6

Sue

25 May 2025

·

Stayed 2 nights

Property was a little dated and could do with a make over breakfast was included but we missed 1st days as didnt open till 8am and we had to leave by 7.30am to get to where we where going they did say they would arrange for us to have some croissants but nobody was around!!! Water needed to be hotter in bath room was impossible to fill bath as water not hot enough and would have taken hours to fill then be cold. Bar and restaurant where not open. Breakfast on 2nd day available had to wait to be refilled and could have done with being warmer.

6

Anne

8 Jun 2025

·

Stayed 2 nights

The staff were very attentive and helpful so full marks to the staff. The room was clean and very quiet. The air conditioning didnt stay on, and kept flashing green in the night which meant we had to keep waking up to reset it. The property and furnishings were a little tired. The cooked breakfast was ok, but not hot enough which was made worse by being served on cold plates. The staff were definitely the best aspect of the hotel.

10

Elizabeth

11 Mar 2025

·

Stayed 2 nights

We had a happy 2 night stay meeting family in the area.Our room was very clean and beds very comfortable.We had a very gd breakfast cooked to suit our needs.Shawn was available to help us settle in and answer any queries.

8

Ian

4 Jun 2025

·

Stayed 2 nights

Very nice facility. O ly drawback was the resturant and bar were closed, and the two pubs across the street didn't have food Monday evening.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $94	9 $85	10 $96
11 $81	12 $89	13 $93	14 $93	15 $92	16 $85	17 $104
18 $80	19 $99	20 $104	21 $104	22 $92	23 $94	24 $96
25 $88	26 $92	27 $96	28 $96	29 $99	30 $85	31 $96

Su	Mo	Tu	We	Th	Fr	Sa
1 $81	2 $92	3 $96	4 $96	5 $101	6 $85	7 $104
8 $89	9 $92	10 $96	11 $96	12 $99	13 $85	14 $96
15 $81	16 $92	17 $106	18 $96	19 $92	20 $92	21 $113
22 $81	23 $92	24 $96	25 $99	26 $92	27 $85	28 $96
29 $88	30 $101

The Watermill Hotel, Sure Hotel Collection by Best Western

Prices for The Watermill Hotel, Sure Hotel Collection by Best Western

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds

Family Room, Multiple Beds

Superior Room, 1 King Bed

Standard Room, 1 Double Bed

Guest reviews of The Watermill Hotel, Sure Hotel Collection by Best Western

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Watermill Hotel, Sure Hotel Collection by Best Western

Prices for upcoming dates