Is parking available at the property?

Self parking is available on-site for a fee of GBP 15 per day, which includes in/out privileges. There is also nearby parking available for the same rate, located 656 feet away and open 24 hours.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM. Additional charges apply for guests beyond the included two.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a fee of GBP 35.00 per accommodation, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is situated in the heart of Croydon, approximately 10.4 miles from the London Eye and 10.5 miles from Big Ben. It is also within a 15-minute drive from Surrey Hills.

What are the policies for guests staying with children?

Up to 2 children aged 11 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Express London Croydon Hotel

Average nightly price at Holiday Inn Express London Croydon by IHG by month, last 12 months (USD)
Month	Average price
January	$79
February	$85
March	$90
April	$89
May	$93
June	$112
July	$124
August	$99
September	$101
October	$96
November	$90
December	$103

What guests think

Across recent stays, travellers describe Holiday Inn Express London Croydon by IHG as clean and comfortable with friendly staff, a generally well-liked included breakfast, and convenient access to trains and shops, though the immediate area feels less appealing to some.

Several reviews note limited or no on-site parking and periods with only one lift working, causing delays. Rooms are described as compact, with some reporting noise from corridors or the street and occasional issues with heating or Wi-Fi. Evening dining and bar offerings are limited, with some finding breakfast monotonous. Expect a practical, value-focused base if you prioritise transport links over on-site extras and setting.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with limited or no on-site parking frequently mentioned and periods with only one lift operating causing delays. Bar and evening meal options are minimal; Wi-Fi and A/C are generally reliable.

Related guest reviews

6

Lorena

May 28, 2024

·

Stayed 1 night

The website offers parking but when you get there you’re told there is limited parking, meaning the 3 spaces that is used by the staff??

6

Anton

Nov 16, 2025

·

Stayed 1 night

Room was good. Staff polite. Bar at 11.00 pm was very inadequate. No snacks, crisps, peanuts etc, available. Expected better at this hotel. Only one lift working for ten floors, long delays in the morning. The reception/breakfast area feels and looks like a hostel.

6

Michael

Nov 20, 2024

·

Stayed 1 night

No onsite parking Average at everything else

10

Roger

Jan 30, 2025

·

Stayed 1 night

The hotel itself was very good with caring attentative staff.There was a huge let down ; there were only 2 guest parking places for the whole hotel , 50 would be more appropriate ! . The breakfast was very good and well organised ; the staff showed me how to axcess all the breakfast items . Hotel itself was clean throughout and my room was well appointed and comfortable. In summary excellent staff but poor parking.

4

Claudia

Nov 25, 2024

·

Stayed 1 night

There is no parking! Staff were unhelpful is giving us the time to allow us to unload vehicle of children, cases and suit carriers and persisted in harassing my husband in moving the vehicle after just a few minutes in the middle of Storm Bert. Bedrooms are very small and the sofa bed has the thinnest mattress. Breakfast was hearty and staff were very helpful and kept everything fresh and tables clean. We opulent however return when there are subsequently far better options. Friends of ours attending the same event stayed at the premier inn and the aerodrome hotels and these were much better. We ended up taking the car to the event and catching an Uber back as couldn’t walk from the multi storey 6 minutes away with the storm which is the recommended parking.

2

Abigail

Jul 2, 2024

·

Stayed 1 night

We were given the wrong information at reception with reference to parking. Due to the information given, we ended up with the parking ticket.

10

M ALEXANDRA

Oct 20, 2024

·

Stayed 4 nights

The hotel was a wonderful and positive surprise. It was super convenient considering we were travelling to/from Gatwick, and it was also only a short train ride from the city centre. The room was spacious enough for our family of four, with a good sized bathroom. It was also very clean and well maintained. The breakfast was very good. The only fault I could point was that one elevator (out of only two) was out of order during the 5 days we were there, which made the waiting a bit longer than expected (we were on the 8th floor). Also, we had no hot water one evening, but I didn't report it and it was fixed the following morning.

6

Nujhat

Oct 17, 2024

·

Stayed 5 nights

Only one lift was operating and was very slow. Had to wait 10 to 20 min to come down and go up. Breakfast timing should be increase up to 11 am. They close the Breakfast early.

8

Anthony

Mar 30, 2025

·

Stayed 1 night

Clean hotel but very poor food selection for evening meal

8

Sen

May 26, 2025

·

Stayed 1 night

We arrived a bit late. 2 kids 2 adults. Great breakfast. Car park available with additional charge

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is consistently praised, with many noting spotless rooms and well-kept common areas. A few reviews mention inconsistent housekeeping such as missed vacuuming or stained bedding.

Related guest reviews

10

Daisy

Jun 17, 2024

·

Stayed 1 night

The Hotel is clean. Best shower we've used to date! The staff are very friendly and accommodating. Would definitely stay at this Hotel again 👍

10

Joan

Feb 15, 2025

·

Stayed 1 night

Very clean. Staff were extremely helpful thank you. Breakfast a good selection

6

Eugene

Aug 15, 2025

·

Stayed 7 nights

When making beds make sure there are no stains on bedding. Vacuum when coming to clean even if it seems like it may not need it. As we are coming from outside and eating in our rooms. Some room deodorizer to keep rooms with a fresh smell.

10

Jon

Oct 29, 2025

·

Stayed 2 nights

We were very impressed with our 2 night stay. The rooms were clean and comfortable and the breakfast was fantastic. All interactions with the staff were positive and we would definitely stay there again.

10

Ali

May 27, 2025

·

Stayed 9 nights

Great Hotel, super clean and wonderful staff

8

Ian

Nov 4, 2025

·

Stayed 2 nights

Good, clean, modern rooms.

10

I

Jun 3, 2025

·

Stayed 1 night

Clean and tidy, nice setting in the bedroom

10

Kathryn

Jul 3, 2025

·

Stayed 1 night

It was a great stay. Bathroom was spotless, air conditioning was lovely. Hotel is within walking distance of the train station. I’ll definitely book the hotel again.

8

Ian

Nov 6, 2025

·

Stayed 2 nights

Room was excellent reception staff polite, courteous and very helpful. Food was good and hot, portion size for the noodles was large and really felt full after. Only downside was felt like the matress need turning as felt slightly lower on one side. The cleaner knocked on the door so put my jeans on and he let himself in even though we both called out. I stopped him at the door and said could we just have a hoover round, he said ok and never saw him again. Also no glasses in the bathroom to use water after brushing teeth.The mattress i should have told reception to be fair otherwise i would with out hesitation stay there again. Spotless rooms, fantastic staff and hot food was filling and loved the breakfast. I rarely give 5 stars as there is always improvements in any business or service so maybe 4.8 stars.

6

Mutlu

Aug 3, 2025

·

Stayed 5 nights

Although we hung up the note asking for the room to be cleaned, it was only cleaned half-heartedly. They should also vacuum and dust. Used dishes, for example, are not replaced or taken away. We even tried to make this clear by placing them on the floor, but they were repeatedly put back on the table :-) We also tried to explain this to the cleaning lady, but she didn't understand us; she said she only speaks/understands Spanish. Breakfast was adequate but always the same, so monotonous. Furthermore, there are no slippers available, which should actually be provided in every hotel. We always walked around barefoot. There was carpet on the floor, but I don't think it's very hygienic to be in the bathroom without slippers.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable but generally compact, with some reporting thin sofa beds or limited space for families. Noise from corridors or the street and occasional in-room issues with heating or Wi-Fi are mentioned.

Related guest reviews

8

abbie

Jul 26, 2024

·

Stayed 5 nights

The room need more space.

8

Shanid

May 10, 2025

·

Stayed 5 nights

Nice location, smallish rooms but convenient

10

Uwe

Aug 31, 2025

·

Stayed 1 night

Amazing. 5/5 all round. Amazing smooth check-in. The receptionist saw how tired I was after a flight so she let me check in early and she was very supportive all through the stay. Room was spotless, and very comfortable. Breakfast was good.

4

Leah

Jul 7, 2025

·

Stayed 2 nights

We were initially very pleased with our room, the hotel staff seemed nice and lovely at breakfast but we had neighbours up all hours being extremely loud shouting and using the hairdryer most of the night. We called down to reception at 1am and then again at 3am and a staff member went to the room on one occasion to ask them to keep the noise down, but they didn’t listen so we were kept up and didn’t sleep much. Was sad that nothing was done about it and had mentioned during check out to which we got “sorry about that, there was a group of kids in the room” appreciate it wasn’t their fault, but they should make sure they were removed if they weren’t being respectful. Wasn’t worth £280 for 2 nights of no sleep, won’t be back

6

Derek

Jul 10, 2025

·

Stayed 2 nights

Sucked that I could only get twin beds

8

Crystal

Feb 7, 2025

·

Stayed 2 nights

Convenient location; feels like new location; not a lot of amenities but the area offers everything including a gym right next door. The only drawback is sound- 5th floor room, I could hear everything happening on the street and construction.

4

Mayur

Jul 18, 2024

·

Stayed 1 night

Booked a room for 4 people. The room given did not have space for 4 people and staff did very little to help the situation. Made for a very uncomfortable stay.

10

PG

Jun 16, 2025

·

Stayed 3 nights

Very helpful staff and good breakfast. Wifi and A/C excellent.

10

Kathryn

Jul 3, 2025

·

Stayed 1 night

It was a great stay. Bathroom was spotless, air conditioning was lovely. Hotel is within walking distance of the train station. I’ll definitely book the hotel again.

8

Phoebe

Oct 30, 2024

·

Stayed 2 nights

The WiFi was not connecting from 10pm yesterday night. That was frustrating. We had to use our phone data. Aside that, the service was okay. The breakfast was good.

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AI-generated summary based on recent guest reviews

Service

Service is widely seen as friendly and helpful, with smooth check-in and attentive breakfast teams. Several reviews cite inconsistent responses or poor communication at reception, including unresolved maintenance requests, misinformation, and weak handling of noise or parking.

Related guest reviews

10

Uwe

Aug 31, 2025

·

Stayed 1 night

Amazing. 5/5 all round. Amazing smooth check-in. The receptionist saw how tired I was after a flight so she let me check in early and she was very supportive all through the stay. Room was spotless, and very comfortable. Breakfast was good.

2

Earnest

Aug 25, 2025

·

Stayed 1 night

During my recent stay, I requested assistance with the heating in my room, as it was extremely cold. I contacted the reception several times and was assured that someone would come to help, but no one ever arrived. As a result, the room remained freezing throughout the night. My partner was coughing and feeling unwell due to the cold, which made the stay very uncomfortable. I was very disappointed both with the lack of proper heating and the poor customer service in handling the issue. Based on this experience, I cannot see myself returning to the hotel in the future.

4

Leah

Jul 7, 2025

·

Stayed 2 nights

We were initially very pleased with our room, the hotel staff seemed nice and lovely at breakfast but we had neighbours up all hours being extremely loud shouting and using the hairdryer most of the night. We called down to reception at 1am and then again at 3am and a staff member went to the room on one occasion to ask them to keep the noise down, but they didn’t listen so we were kept up and didn’t sleep much. Was sad that nothing was done about it and had mentioned during check out to which we got “sorry about that, there was a group of kids in the room” appreciate it wasn’t their fault, but they should make sure they were removed if they weren’t being respectful. Wasn’t worth £280 for 2 nights of no sleep, won’t be back

4

Rahima

Sep 1, 2024

·

Stayed 2 nights

The hotel were adamant there was no parking spaces due to construction then all of a sudden people had parked there?! Then the room had a table in there but no chair? I asked if I can use a chair from the dining area I was told I have to get it myself and bring it back. In checkout a lady was being told oh madam everything is ok, if you need any chairs we will bring them to you however many you want. The lady saying this sounded Easten European, apologies im of wrong. I’d like to know where this politeness and level or service was when I requested one chair to do my makeup. Also I asked if I could borrow their microwave to heat something, I was told they don’t have one by 4 people yet the same day in the evening my partner came down and he was able to use the microwave? Your customer service leaves much to be desired! We will not even begin to mention the nonsense that happens out the front of the hotel, sounds like screaming banshees. Never again On the plus your bed was comfortable

10

Aisha

Oct 10, 2024

·

Stayed 3 nights

Excellent service with good staff

10

john

Aug 30, 2024

·

Stayed 2 nights

Staff were wonderful. I would definitely stay there again.

4

Beatrice

Apr 28, 2025

·

Stayed 2 nights

The hotel is acceptable nothing create just ok. Staff is more worried about their computers than clients. Attn deposit of £100 demanded whilst this is totally fine ( although no 4 stars hotels normally requests this anymore) when you pay with a debit the hotel will reimburse you within 40 days!!!! Which is utterly non acceptable. Obviously to this day waiting for my reimbursement to happen.

8

Mary

Jul 31, 2025

·

Stayed 6 nights

Great breakfast options. Friendly staff.

6

Theo

Dec 17, 2024

·

Stayed 6 nights

I am rating the service at the reception as very poor. I was expecting a package and informed the staff at the reception when it was due. I tracked the package and informed them they had attempted delivery which they denied. The post office made 2 attempts and had to send the package back. I now have to expedite the package and spend almost 4 times the amount i would have received the package and brought back into the USA myself.

10

Sandip

Jul 28, 2024

·

Stayed 3 nights

Really enjoyed the stay at Holiday Inn at Croydon. We had arrived much earlier than the check in time - in view to leave our baggage. We were pleasantly surprised by front desk staff (Ali) who kindly accomodated us and checked us in as there was a room available. After the flight to London, this was really a welcoming gesture. Overall, good and quiet room with a view, great breakfast and very courteous staff.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for shops and transport, including quick links to central London and Gatwick. Several guests find the immediate area rough or less safe, and the approach can feel hidden or poorly lit.

Related guest reviews

10

Mofolorunso

Sep 24, 2025

·

Stayed 2 nights

The proximity to train stations, shopping, restaurants and market was perfect. I didn't get a chance to have breakfast at the hotel down to my own busy schedule but otherwise great location.

8

George

Jun 5, 2025

·

Stayed 8 nights

I like that it is easy to access shops and the public transport from the hotel.

8

Harald

Aug 27, 2024

·

Stayed 1 night

I came from a longer journey in Somerset and was returning to Scandinavia. I wanted to be close to the airport to catch my flight the following morning. The area around the hotel isn’t very inspiring but the hotel itself is a good experience. The room was spacious and comfortable, and the staff were friendly and helpful. The breakfast buffet exceeded my expectations. Short walk to the train station with swift connections to Gatwick Airport. Would be happy to stay here again.

8

nathan

Aug 27, 2024

·

Stayed 4 nights

It’s an hour by train to central London, Croydon is a bit unsafe. Breakfast was good though

8

Chris

Apr 15, 2025

·

Stayed 2 nights

Good hotel a little hidden away and could do with more lighting on the approach as the access isn't very friendly.

8

alison

Mar 12, 2025

·

Stayed 1 night

Staff service and room all good but the location of the hotel didn’t feel particularly safe for a female on my own after dark.

8

Duncan

Jul 11, 2024

·

Stayed 1 night

The facilities and cleanliness were all very good. Staff were helpful. Breakfast was generous and provided plenty of choice. The location is someway out of the centre of London but still accessible by train. The hotel is close to local amenities for food and supplies.

10

Luz

Oct 17, 2024

·

Stayed 1 night

Closed to 1 hr away from Central London but there was a train station nearby. Staff were very friendly and kind. The room was very clean and nice. Love it. I will definitely stay again at Holiday Inn Express London.

10

peter

Jun 9, 2025

·

Stayed 2 nights

Fast and friendly check in. Comfortable beds, clean room. Good breakfast and great links to public transport (trams, buses and trains). Highly recommend

8

Ben

Jun 16, 2024

·

Stayed 1 night

The area very rough

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality, though some find it repetitive or note occasional shortages. Evening dining and bar options are limited, and there is no room service.

Related guest reviews

6

Anton

Nov 16, 2025

·

Stayed 1 night

Room was good. Staff polite. Bar at 11.00 pm was very inadequate. No snacks, crisps, peanuts etc, available. Expected better at this hotel. Only one lift working for ten floors, long delays in the morning. The reception/breakfast area feels and looks like a hostel.

10

Nathaniel

Oct 5, 2024

·

Stayed 1 night

Everyone was very kind and helpful. Breakfast was amazing!!

10

Jon

Oct 29, 2025

·

Stayed 2 nights

We were very impressed with our 2 night stay. The rooms were clean and comfortable and the breakfast was fantastic. All interactions with the staff were positive and we would definitely stay there again.

10

Ronald

Oct 18, 2025

·

Stayed 2 nights

The included breakfast was superb! Room was very nice and cosy.

8

Mary

Jul 31, 2025

·

Stayed 6 nights

Great breakfast options. Friendly staff.

10

Waheed

Sep 9, 2025

·

Stayed 2 nights

Friendly environment, breakfast was good too. Room size was good for a small family. Car parking fee should be 10 for 24 hours

6

Mutlu

Aug 3, 2025

·

Stayed 5 nights

Although we hung up the note asking for the room to be cleaned, it was only cleaned half-heartedly. They should also vacuum and dust. Used dishes, for example, are not replaced or taken away. We even tried to make this clear by placing them on the floor, but they were repeatedly put back on the table :-) We also tried to explain this to the cleaning lady, but she didn't understand us; she said she only speaks/understands Spanish. Breakfast was adequate but always the same, so monotonous. Furthermore, there are no slippers available, which should actually be provided in every hotel. We always walked around barefoot. There was carpet on the floor, but I don't think it's very hygienic to be in the bathroom without slippers.

8

Frederick

Nov 29, 2024

·

Stayed 1 night

The hotel is very clean, all the staff was great the only slight problem was the breakfast, items keeps running out, I would definitely stay there again, 10/10

8

Anthony

Mar 30, 2025

·

Stayed 1 night

Clean hotel but very poor food selection for evening meal

8

Chukwuemeka Inemo

Nov 1, 2025

·

Stayed 3 nights

The rooms are clean and well attended to, however the breakfast is same everyday.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $131	20 $145	21 $137	22 $105	23 $99	24 $140
25 $83	26 $97	27 $128	28 $90	29 $90	30 $90	31 $108

Su	Mo	Tu	We	Th	Fr	Sa
1 $76	2 $85	3 $89	4 $120	5 $95	6 $104	7 $117
8 $75	9 $85	10 $89	11 $89	12 $91	13 $92	14 $139
15 $77	16 $86	17 $88	18 $93	19 $97	20 $116	21 $145
22 $95	23 $83	24 $93	25 $104	26 $84	27 $112	28 $155
29 $87	30 $84

Holiday Inn Express London Croydon by IHG

Prices for Holiday Inn Express London Croydon by IHG

Monthly average prices

About this property

Location

Room options

Room, 1 Double Bed, Accessible (With )

Standard Room, 1 Double Bed (With )

Standard Room (With )

Standard Room, 1 Double Bed with Sofa Bed (With )

Standard Room, 2 Twin Beds (With )

Guest reviews of Holiday Inn Express London Croydon by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express London Croydon by IHG

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