Name: Sheraton Heathrow Hotel
Address: Colnbrook Bypass, Harmondsworth, England, United Kingdom, London (and vicinity), Greater London, United Kingdom
Rating: 8.15

What guests think

At Sheraton Heathrow Hotel, travellers highlight convenient access to Heathrow and generally clean, comfortable rooms with friendly service, while recurring drawbacks include paid/infrequent shuttles, dated areas, occasional maintenance issues, and sporadically slow check-in.

Breakfast draws frequent praise, but dinner, bar and room service options and pricing receive mixed feedback. Some found the immediate area limited and ground transport confusing, citing busy road crossings and two Sheraton hotels on the same road. Overall, expect a practical airport stopover with solid basics rather than a luxury stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant/bar and a club lounge are appreciated, and parking is available though sometimes inconvenient. Transport relies on a paid shuttle that can be infrequent; taxis are pricey.

Related guest reviews

8

Wendy

Feb 9, 2025

·

Stayed 1 night

Easy to find, large car park, excellent staff, room was ok, a little tired but fine really. The restaurant was very good, except for the desserts which were quite bland! 10 minute drive to terminal 3 for our flight. Will definitely stay again!

8

Leslie

Nov 25, 2024

·

Stayed 1 night

There is a hotel shuttle from the airport. It costs £7 each way and might be a 45 minute wait. Taxis are £28 and Uber £12. The receptionist are kind and helpful. One gentleman offered to take my postcard to a mail drop since they didn’t offer the service at the hotel.

10

John

Sep 6, 2024

·

Stayed 1 night

Excellent hotel for an overnight stay before a flight. The restaurant is good and rooms comfortable. Parking is always available and reasonably priced considering its location,

10

Brenda

Jul 7, 2025

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Stayed 1 night

Very close to the airport, 24hr shuttle service was important to me. Managed to get dinner after 10pm on arrival. Friendly, helpful staff, lovely room

10

beth

Jul 17, 2024

·

Stayed 1 night

Great location for rental returns and terminals (particularly 3 and 3) Good service. Nice restaurant, bar, and gym.

8

Nana

Jul 28, 2025

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Stayed 1 night

Parking was not convenient

10

Margaret

Jul 28, 2025

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Stayed 1 night

Beautiful hotel. Very pleasant, helpful and efficient receptionist. Club Lounge lovely with excellent selection of snacks and drinks. Very relaxing after travelling.

8

Aran

Nov 15, 2025

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Stayed 1 night

The hotel itself is old, car park is a bit of a mess and the staff very much hit and miss but the room was suprisingly comfortable and the cleanliness was of a good standard

10

Sarah

Apr 15, 2024

·

Stayed 1 night

Just what we needed, with an early flight from Heathrow. Only surprise and disappointment was when we discovered that their shuttle only comes once an hour AND we each had to pay 6.5 GBP per ride. In the US, shuttles are free unless noted. Otherwise, everyone and everything was great.

8

Catherine

Oct 1, 2024

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Stayed 1 night

Very close to terminal 5. Comfortable room. Restaurant, bar and check in closes at midnight. Our flight was delayed and we barely made the check in. Transport to airport by Hoppa not frequent and when we asked the hotel to book a taxi, we got a car hire instead which was more expensive than a taxi.

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Cleanliness

Many guests find rooms and public areas clean, but there are recurring lapses such as unclean or unprepared rooms, pests, stained linens, and missed bathroom details.

Related guest reviews

10

Jon

May 31, 2025

·

Stayed 1 night

Stayed 1 night before flight out of Heathrow. Bedroom was spacious and clean. Bed was very comfortable.

10

Matthew

Nov 21, 2025

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Stayed 1 night

Clean spacious and friendly staff

4

William

May 14, 2024

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Stayed 1 night

The property is nice but we got there in the afternoon and trash was outside several rooms in that hall on the first floor. One room (across the hall from us) had 3 empty 750ml Jack Daniels bottles. That was cause for concern. We went to dinner and had housekeeping drop an additional towel in our room. When we came back the trash was still in the hall. I would have thought they saw it and picked it up, but not the case. The second issues were the stains on our sheets. Lastly, the service in the pub was horrible, to say the least, and the food even worse. I had the steak sandwich and the meat was thin and tough.

6

Luce

Jul 8, 2024

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Stayed 1 night

Stayed one night as convenient to Terminal 5. Staff pleasant but disappointed with overall cleanliness and standard. Bar and Grill was good. Breakfast tables cleared promptly and re-layed but without being wiped down at all. Corridors to rooms had lots of trays from room service which did not appear to be collected very quickly and dirty cups outside our room on arrival still there when we checked out. Dirty towels in bathroom from previous occupants unacceptable, poor quality, old towels. Bedside light not working. Overall did not have a feeling of being cleaned properly. No view from room.

4

Dennis

Jul 6, 2025

·

Stayed 1 night

Ants in room

10

Michael

Nov 24, 2025

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Stayed 1 night

Clean room

10

John

Oct 15, 2024

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Stayed 1 night

The stay was unexpected due to a cancelled flight at LHR. The room appeared very clean and nice. Sadly I got bedbug bites on my legs and feet from here. The breakfast was good and I included it in my stay. I would for sure recommend to purchase the add on.

8

Teoh

Aug 29, 2023

·

Stayed 3 nights

Receptionist not friendly, bathroom not clean.

4

Peter

Oct 2, 2023

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Stayed 1 night

The first room we were provided with had not been cleaned or the bed linen changed. We were offered a second room which also had not been cleaned. We were given a room upgrade for the inconvenience

10

wendy

Oct 7, 2025

·

Stayed 1 night

This hotel exceeded my expectations. Very clean and staff was extremely helpful.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often spacious with very comfortable beds; some feel dated or dark. Noise varies by location, with occasional disturbance from neighbours or planes.

Related guest reviews

10

steve

May 10, 2025

·

Stayed 1 night

The most comfortable bed ever. Incredible staff great location

8

Randall

Sep 29, 2023

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Stayed 1 night

It's a nice enough hotel for a layover. Not much airplane noise. The "Hoppa" bus takes about 30 minutes. The bed is comfy. It's freshly renovated and modern looking. You can control the temperature. The only real down side is that the room lighting is poor. The lights have bad PWM flicker, so if you are one of the people who sees that, it kind of sucks. When you move quickly, there's a strobe sensation like a nightclub or hallucination. It's so bad that my phone and laptop camera picked it up and Zoom/Facetime calls were impossible. There's not a lot of lighting in the room and I had to use a flashlight to see inside some of my bags... but if you need dark in the daytime to sleep, it's great.

6

Jacques

Nov 8, 2025

·

Stayed 1 night

Nice room and quiet.

10

Mark

Nov 26, 2024

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Stayed 1 night

Very happy with our stay. The hotel allows dogs to stay in the rooms, which was ideal for us, as we were travelling with our dog. If there is one criticism, it is that the room has a very small window and no overhead lighting, making it very dark.

8

Emily Jane

Sep 25, 2025

·

Stayed 1 night

Decent enough for an early start at Heathrow T5. My room was fairly spacious and had working air con. The shower wasn’t the most powerful but adequate enough. The mattress seemed very old. The hotel was bigger than I expected and I wasn’t there long so didn’t try any facilities so can’t comment on. It was fairly straightforward to get to the airport, even before 5am. Would probably stay again if I had an early T5 start.

6

Brent

Jan 5, 2025

·

Stayed 1 night

Very noisy

10

Matthew

Sep 12, 2025

·

Stayed 1 night

Fantastic service from Jason at check in, great room and the most comfiest bed I've ever slept in

4

Michelle

May 12, 2023

·

Stayed 1 night

Great hotel with lovely art gallery in the hallway but shame the bedroom walls are so thin. What with a dripping shower and noisy neighbours didn’t get much sleep.

10

Tracey

Jun 1, 2025

·

Stayed 1 night

Excellent hotel, large room and comfortable bed.

8

Simon

Sep 7, 2023

·

Stayed 1 night

Didn’t look much from the outside but rooms have been recently renovated and were very comfortable. You do get plane noise from the airport but overall a decent night stay.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently friendly and helpful, but reports of slow or chaotic check-in and inconsistent communication or follow-up appear at times.

Related guest reviews

10

Daniela

Dec 14, 2024

·

Stayed 1 night

The receptionist did a splendid job. Very nice and helpful in every way. I believe her name is Rushni? (Sorry, can’t remember)

8

Peter

Aug 10, 2025

·

Stayed 3 nights

We liked the location of the hotel.being a short trip from the arrivals terminal. What we didn’t like was the slow check in and no porter for luggage .

10

Ann

May 15, 2025

·

Stayed 1 night

The staff was very nice, clean, quiet room, the airport shuttle was on time. Our only issue is we left a lightweight dark blue down jacket in the closet ( room 1343?) on May 10-11. We wanted to know if they could mail it back to us at our expense ( it’s worth $150) We called and were told to email the request. We did but never heard back. 😢

8

bruce

Mar 9, 2023

·

Stayed 1 night

Lack of check in staff on arrival. 1 person for 5 customers, but 4 or 5 empty desks. Handovers, breaks or shift changes should be managed better

4

Shandel

Oct 10, 2023

·

Stayed 1 night

Urghh! The staff was the biggest disappointment. After we checked in our room around 10pm, we noticed we didn’t have air. we attempted to call the front desk. They never answered. I had to go down to the front desk to request assistance. 45 minutes later, no one showed. I called again, no answer. It’s now around midnight. They changed our room to a double instead of a king, but never offered a refund. We we happier with the second room, because the first room had a funny smell. The room was is decent condition except for the brown stain on the bathroom ceiling. In the morning, my husband noticed he forget his toothbrush. We attempted to call the front desk, no answer again. The only other complaint was that the To-Go menu didn’t have food descriptions so couldn’t tell what accompanying sides or additions were I caused in the meal.

10

Matthew

Nov 7, 2024

·

Stayed 1 night

Impressed overall with choice and service available at the hotel

2

ALAN

Sep 8, 2025

·

Stayed 1 night

At check-in they told me they couldn’t process my credit card and they asked for a 2nd credit card. Now, they have charged me on BOTH credit cards. I called the hotel but they will not respond or issue a refund. Don’t trust Sheraton Heathrow London by Marriott!

10

Charles

May 22, 2025

·

Stayed 1 night

Excellent service

10

Tonya

Mar 27, 2023

·

Stayed 1 night

The front desk was so organized. They quickly checked me in, ordered my wake up call and booked a taxi for me the next morning. Beautiful bar and restaurant too :)

10

Marc

Feb 23, 2025

·

Stayed 1 night

It has a great location, is competitively priced and has very friendly staff. I will definitely use it again.

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Location

Very convenient for Heathrow (especially Terminal 5), but the area is industrial with limited nearby amenities and reaching central London takes time; some guests found bus crossings or wayfinding tricky.

Related guest reviews

10

Lauren

Aug 31, 2025

·

Stayed 1 night

Difficult to cross the main road but close to the airport

10

Claire

Aug 31, 2025

·

Stayed 1 night

It is next to the airport so limited shops etc around area but there is a petrol station with good options for snacks and food as well as a Mc Donald’s if you don’t fancy eating at the hotel restaurants.

8

Connie

Jul 1, 2025

·

Stayed 1 night

A near to terminal 5 airport hotel that does its job. Basic and reasonably priced.

10

Kristina

Jul 7, 2025

·

Stayed 1 night

Easy access to Heathrow.

8

Kimberly

May 25, 2023

·

Stayed 1 night

The staff member that checked us in was very friendly and went above and beyond by giving us bus and train directions to all the popular sights in London. I did not like that the hotel was so far away from all the sights

8

Joanne

Oct 12, 2025

·

Stayed 1 night

Very convenient for terminal 5, comfortable stay

10

Matt

Oct 25, 2025

·

Stayed 1 night

Cheap and convenient to T5

8

Brian

Oct 24, 2024

·

Stayed 1 night

Required hotel to catch morning flight at Heathrow – fitted the bill. Confusion caused by TWO Sheraton hotels on the same road was unhelpful – cab driver didn't even know, required a further cab at £25 to get to the correct one. Suggest creating clearer delineation between the two with secondary names or branding.

10

Michelle

May 27, 2025

·

Stayed 2 nights

Appreciated the proximity to Heathrow and the elegance of the property

8

Stephen

Aug 31, 2023

·

Stayed 5 nights

Very busy with airline layovers, but clean and good service. Local transport good. Nothing interesting around the immediate area. Takes about 1 hour to get into central London by bus and tube.

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Dining

Breakfast is widely praised, while dinner, bar and room service receive mixed reviews for limited choices, delays, or high prices.

Related guest reviews

8

Margaret

Sep 18, 2025

·

Stayed 1 night

The hotel room was spacious, the shower OK, the bed was saggy and poor lighting! Overall it was pleasant enough and the hotel interior felt fairly business like. The worst aspects was the food in the bar area! We ordered Cod and Chips at a cost of £19.00 each! The fish was NOT Cod! It was thin, tasteless and greasy with a thick black skin coated in thick batter! They shrugged it off, offering another choice, but no refund. You would expect better from a Sheraton Hotel!

8

Lee

Aug 8, 2025

·

Stayed 1 night

Decent hotel near Heathrow airport. Breakfast buffet was really good. On site restaurant was good. Not great, but good. Bar on site has food available although we didn't eat there. Drinks seemed a little pricey.... But then again, it is in the greater London area.

8

Alison

Jun 21, 2025

·

Stayed 1 night

Stayed night before early flight, room lovely and comfortable. What spoiled it was the fact we went down to bar for a drink for something light as it was 8pm and had eaten at 3.30pm so just ordered glass of wine and beer with some nachos and chips. £44.44!!!!! They were cheap nachos with squirts of guacamole, sour cream and salsa. Chips were dry and hard. Such a shame. Rest of hotel you couldn’t fault.

8

Rob

May 31, 2024

·

Stayed 7 nights

This hotel is good for anyone doing an overnight stay from or for Heathrow Airport. Breakfast is nourishing but lunch and dinner menu options are limited. Bar is only open from 5pm not good if you want a drink beforehand.

10

Cheri

Jun 25, 2025

·

Stayed 3 nights

Great breakfast, Cast Iron Grill was fabulous with a wonderful staff!

8

Laura

Oct 26, 2025

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Stayed 1 night

Did not have breakfast. Was disappointed that the room service menu was limited in its choices and did not include the full menu options.

10

Lynn

Oct 13, 2025

·

Stayed 1 night

Great curtains. Very good breakfast. Grill food marvellous.

10

Margaret

Feb 18, 2025

·

Stayed 1 night

Our second visit and we were not disappointed. Reception staff were excellent .Akhil looked after us and the room was clean and well presented. Evening meal was good value and the breakfast was also very good

4

Daniel

Sep 24, 2024

·

Stayed 1 night

Restaurant closes at 9:45pm and last order for room service is 10:45pm. I placed an order to room service at 9:50pm. Order never showed up.

10

Pauline

Aug 29, 2025

·

Stayed 1 night

I had a wonderful stay at this hotel. The staff were very friendly and helpful and the food was excellent. My evening meal was delicious and the server was very attentive, and the selection of food for breakfast was amazing.

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AI-generated summary based on recent guest reviews

Sheraton Heathrow Hotel.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

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Sheraton Heathrow Hotel