HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel
$574
/ night
Avg. for September
Prices for HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel
Select dates to see prices and availability
$574
/ night
Avg. for September
Monthly average prices
Nightly prices at HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel average $269 in February, the cheapest month, and $655 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $289 |
| February | $269 |
| March | $311 |
| April | $407 |
| May | $554 |
| June | $635 |
| July | $655 |
| August | $639 |
| September | $574 |
| October | $439 |
| November | $356 |
| December | $361 |
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Sep · $574
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Most expensive: July (~$655)
Cheapest: February (~$269)
About this property
Experience luxury at this beach hotel with a full-service spa, private beach, and stunning lake views in Lucerne.
Location
Located in Lucerne, HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel is on a private beach. Schloss Meggenhorn and KKL Lucerne are cultural highlights, and some of the area's notable landmarks include Lion Monument and Chapel Bridge. Jesuit Church and Lucerne Town Hall are two other places to visit that come recommended. Boat tours and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Parking
Restaurant
Business Center
Room Service
Valet Parking
Dry Cleaning
Room options
7
Wellbeing Panorama Suite
Room details
1 King Bed
Sleeps 2
753 ft²
Lake ViewMountain ViewAir ConditioningHeatingSafety Deposit BoxAccess to Private BeachSpa Access
6
Garden View Superior
Room details
1 Queen Bed
and 1 Sofa Bed
Sleeps 3
377 ft²
Garden ViewLake ViewAir ConditioningHeatingSafety Deposit BoxAccess to Private BeachSpa Access
7
Lake View Design Balcony
Room details
1 Queen Bed
Sleeps 2
366 ft²
Lake ViewMountain ViewAir ConditioningHeatingSafety Deposit BoxAccess to Private BeachSpa Access
6
Lake View Superior
Room details
1 Queen Bed
and 1 Sofa Bed
Sleeps 3
377 ft²
Lake ViewMountain ViewAir ConditioningHeatingSafety Deposit Box
6
Lake View Deluxe
Room details
1 Queen Bed
Sleeps 2
377 ft²
Lake ViewMountain ViewAir ConditioningHeatingSafety Deposit BoxAccess to Private BeachSpa Access
Guest reviews of HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel
8.9
Fabulous
Based on 1,462 verified reviews
Who stays here?
Business
11%
Couple
53%
Family
25%
Group
6%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel impresses travellers with its spectacular lakeside setting, panoramic room views, and helpful staff, plus convenient bus access to Lucerne and enjoyable lake activities such as bikes, pedal boats and paddle boards.
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What guests think
HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel impresses travellers with its spectacular lakeside setting, panoramic room views, and helpful staff, plus convenient bus access to Lucerne and enjoyable lake activities such as bikes, pedal boats and paddle boards.
Rooms are often spacious and modern; some guests, however, reported uncomfortable mattresses or open-plan bathrooms that reduce privacy. Dining is widely praised for quality and ambience, though several reviews mention high prices and occasional service or availability issues, and breakfast can feel average for the cost. Facilities center on lake access and included activities, while the spa feels limited and parking policies sometimes attract complaints. Expect a scenic, activity-forward stay just outside Lucerne with mostly welcoming service.
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AI-generated summary based on recent guest reviews
Facilities
Direct lake access with complimentary activities such as bikes, pedal boats and paddle boards is a standout. Several reviews report a limited spa with few or no appointments and confusion or charges around parking.
Related guest reviews
6
Praveen
Aug 27, 2025
·
Stayed 2 nights
The staff is rude & try to charge you for parking even though there is free parking available.
The staff is rude & try to charge you for parking even though there is free parking available.
10
Viktoriia
Jul 30, 2023
·
Stayed 1 night
Beautiful view and location. Pool is listed in amenities, but there is NO POOL.
Beautiful view and location. Pool is listed in amenities, but there is NO POOL.
10
Luke
Sep 5, 2024
·
Stayed 1 night
Absolutely outstanding. A really welcome check-in from Mar, who upgraded us to a balcony lake view room. Free on site parking, as well as complimentary use of their pedalo and paddle boards to go out onto the lake. Lovely restaurant serving their own cuvée and overlooking the lake. The hotel is spotlessly clean, boasts about its eco credentials (even the key card is made from bamboo) and has a buzzing bar with a great atmosphere and lake view. Can’t wait to return!
Absolutely outstanding. A really welcome check-in from Mar, who upgraded us to a balcony lake view room. Free on site parking, as well as complimentary use of their pedalo and paddle boards to go out onto the lake. Lovely restaurant serving their own cuvée and overlooking the lake. The hotel is spotlessly clean, boasts about its eco credentials (even the key card is made from bamboo) and has a buzzing bar with a great atmosphere and lake view. Can’t wait to return!
10
Adam
Aug 31, 2024
·
Stayed 2 nights
This hotel was exceptional from the moment we arrived at the moment we left we felt welcome and very well looked after. Particularly Noah who was on Reception who really did look after us. You can book all of the Hotel activities via the app and these activities are included in the price of the stay is included stand-up paddle boarding pedals and bikes. This really enhanced our stay and made it very special especially as we are very conscious that Switzerland is expensive, so it was wonderful to have something that was included. The highlight of the Lake literally every single room you stay in has late view even our sons who stayed in the garden for Room had a pretty awesome late view. We stayed in a Lakeview room on the 5 th floor and 1st day the weather was amazing, seeing the sunlight hit the lake and the changes as sunsets. The following day it was slightly overcast to see the difference to Weather makes to this resort. We decided not to eat in the hotel for dinner. The 1st night we took a picnic to the local Lake by the Lido. 2nd night it was over cast so we walked to a restaurant called SeaHaus . They did a sharing meat platter with all you would like to eat side dishes. It was one of the most memorable meals we had during our 10 night stay . There is a small fridge / mini bar you can store small picnic items . The spa facilities in the hotel were very useful when the weather turned cooler . The only thing the opening hours were rather odd compared -from 3 pm
This hotel was exceptional from the moment we arrived at the moment we left we felt welcome and very well looked after. Particularly Noah who was on Reception who really did look after us. You can book all of the Hotel activities via the app and these activities are included in the price of the stay is included stand-up paddle boarding pedals and bikes. This really enhanced our stay and made it very special especially as we are very conscious that Switzerland is expensive, so it was wonderful to have something that was included. The highlight of the Lake literally every single room you stay in has late view even our sons who stayed in the garden for Room had a pretty awesome late view. We stayed in a Lakeview room on the 5 th floor and 1st day the weather was amazing, seeing the sunlight hit the lake and the changes as sunsets. The following day it was slightly overcast to see the difference to Weather makes to this resort. We decided not to eat in the hotel for dinner. The 1st night we took a picnic to the local Lake by the Lido. 2nd night it was over cast so we walked to a restaurant called SeaHaus . They did a sharing meat platter with all you would like to eat side dishes. It was one of the most memorable meals we had during our 10 night stay . There is a small fridge / mini bar you can store small picnic items . The spa facilities in the hotel were very useful when the weather turned cooler . The only thing the opening hours were rather odd compared -from 3 pm
10
Pierre
Oct 7, 2025
·
Stayed 1 night
vue imprenable sur le lac et Lucerne, hotel très calme. Par contre aucun paravent dans la salle de bain et donc aucune intimité? pas de bon gout et surprenant ! Un bémol : le parking est payant , 15 chf par jour. Cela est inacceptable pour un tel hôtel , vu le prix des chambres
vue imprenable sur le lac et Lucerne, hotel très calme. Par contre aucun paravent dans la salle de bain et donc aucune intimité? pas de bon gout et surprenant ! Un bémol : le parking est payant , 15 chf par jour. Cela est inacceptable pour un tel hôtel , vu le prix des chambres
10
carlos
Sep 23, 2025
·
Stayed 1 night
Increíble vista desde el cuarto. El trato es muy amable y sobresaliente por parte de todo el personal sin excepción. Comida en el restaurante muy buena. Buen relax en el SPA.
Increíble vista desde el cuarto. El trato es muy amable y sobresaliente por parte de todo el personal sin excepción. Comida en el restaurante muy buena. Buen relax en el SPA.
8
Laurent
Jun 24, 2025
·
Stayed 2 nights
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
8
Jasmine
Jun 30, 2025
·
Stayed 2 nights
The hotel advertises as a Spa but they had no spa services available to book, nor would they bring in anyone to provide them. we had to go to another hotel. The price was very high for the value. The staff was great. The beds were the best we found in Switzerland. The room was beautiful.
The hotel advertises as a Spa but they had no spa services available to book, nor would they bring in anyone to provide them. we had to go to another hotel. The price was very high for the value. The staff was great. The beds were the best we found in Switzerland. The room was beautiful.
10
Mariana
Jul 31, 2025
·
Stayed 4 nights
Very friendly staff, hotel overlooking the lake with stunning views. E-bikes and paddle boat rental included! Restaurant with excellent food. Will definitely come back
Very friendly staff, hotel overlooking the lake with stunning views. E-bikes and paddle boat rental included! Restaurant with excellent food. Will definitely come back
10
Frederique
Aug 13, 2023
·
Stayed 3 nights
My family (2 adults, 2 kids under 6) had a wonderful time at Hermitage. We now kind of regret not staying longer. The staff are wonderful, greeting guests with excitement. May it be in the front desk or the restaurant for breakfast. The views are breathtaking from our room. The sauna, beach club, free bike rentals, pedal boat etc, are cherry on top. Overall had a great stay and would recommend!
My family (2 adults, 2 kids under 6) had a wonderful time at Hermitage. We now kind of regret not staying longer. The staff are wonderful, greeting guests with excitement. May it be in the front desk or the restaurant for breakfast. The views are breathtaking from our room. The sauna, beach club, free bike rentals, pedal boat etc, are cherry on top. Overall had a great stay and would recommend!
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AI-generated summary based on recent guest reviews
Cleanliness
Most guests describe rooms and public areas as very clean or spotless. A few report issues such as unclean rooms or housekeeping mishaps.
Related guest reviews
10
Payman
Jul 6, 2025
·
Stayed 2 nights
Nice views. Clean property. Nice staff
Nice views. Clean property. Nice staff
10
Mihaela
Oct 17, 2025
·
Stayed 1 night
War super , sauberes Zimmer , sehr aufmerksames Personal , kein Balkon aber eine hervorragende Aussicht
War super , sauberes Zimmer , sehr aufmerksames Personal , kein Balkon aber eine hervorragende Aussicht
10
Luke
Sep 5, 2024
·
Stayed 1 night
Absolutely outstanding. A really welcome check-in from Mar, who upgraded us to a balcony lake view room. Free on site parking, as well as complimentary use of their pedalo and paddle boards to go out onto the lake. Lovely restaurant serving their own cuvée and overlooking the lake. The hotel is spotlessly clean, boasts about its eco credentials (even the key card is made from bamboo) and has a buzzing bar with a great atmosphere and lake view. Can’t wait to return!
Absolutely outstanding. A really welcome check-in from Mar, who upgraded us to a balcony lake view room. Free on site parking, as well as complimentary use of their pedalo and paddle boards to go out onto the lake. Lovely restaurant serving their own cuvée and overlooking the lake. The hotel is spotlessly clean, boasts about its eco credentials (even the key card is made from bamboo) and has a buzzing bar with a great atmosphere and lake view. Can’t wait to return!
8
Chia Ming
Aug 25, 2023
·
Stayed 6 nights
The staff of the hotel are too young and not experienced. The reception staff changes almost every other day. It is not good for the guests, who look for stability and home feelings. The cleaning staff are not experienced too and throw away my expensive and important tooth bracket when cleaning.
The staff of the hotel are too young and not experienced. The reception staff changes almost every other day. It is not good for the guests, who look for stability and home feelings. The cleaning staff are not experienced too and throw away my expensive and important tooth bracket when cleaning.
2
Alanna
Sep 14, 2024
·
Stayed 2 nights
Room wasn’t clean when we got there. Switched rooms and next room was also dirty. Bed sheets weren’t changed, hair all over the room. Really disgusting. Would not recommend.
Room wasn’t clean when we got there. Switched rooms and next room was also dirty. Bed sheets weren’t changed, hair all over the room. Really disgusting. Would not recommend.
10
Hongchau
May 24, 2024
·
The property was very relaxing and beautiful! Staff was very friendly and helpful. Our room was very clean and the view was something you’d want to wake up to every morning! Would definitely recommend and come again!
The property was very relaxing and beautiful! Staff was very friendly and helpful. Our room was very clean and the view was something you’d want to wake up to every morning! Would definitely recommend and come again!
8
Laurent
Jun 24, 2025
·
Stayed 2 nights
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
10
Megan
Oct 6, 2025
·
Stayed 3 nights
This hotel was lovely! We were so exhausted upon arrival bc we had been traveling quite a bit (with two little kiddos) and the staff was SO nice! The views are amazing, the rooms are clean and big and so comfortable. We ate one time in the bar area and the food and drinks were great, too. The staff was so nice to us and our kids which just made the whole experience even better. I also sent out laundry one day and it came back same day. Clean and neatly folded - I was very impressed. Thank you! We’ll be back!
This hotel was lovely! We were so exhausted upon arrival bc we had been traveling quite a bit (with two little kiddos) and the staff was SO nice! The views are amazing, the rooms are clean and big and so comfortable. We ate one time in the bar area and the food and drinks were great, too. The staff was so nice to us and our kids which just made the whole experience even better. I also sent out laundry one day and it came back same day. Clean and neatly folded - I was very impressed. Thank you! We’ll be back!
10
Geaik Theng
Nov 2, 2023
·
Stayed 2 nights
Very amazing view. Beautiful lake. And clean hotel. Nice big rooms.
Very amazing view. Beautiful lake. And clean hotel. Nice big rooms.
10
Terence Gar Gin
Oct 13, 2023
·
Stayed 1 night
Everything was perfect. Staffs were very friendly and room was clean. The lake view was amazing.
Everything was perfect. Staffs were very friendly and room was clean. The lake view was amazing.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are frequently spacious and modern, many with striking lake views and some with balconies and air conditioning. However, some guests disliked open-plan bathroom layouts or limited privacy, and a few found mattresses or beds uncomfortable.
Related guest reviews
10
Joanne
Sep 28, 2025
·
Stayed 2 nights
Wry nice stay. Excellent service. Beds uncomfortable.
Wry nice stay. Excellent service. Beds uncomfortable.
10
Kevin
Oct 6, 2025
·
Stayed 3 nights
Amazing view of the lake, great pillows, awesome amenities and conveniently located right next to the Hermitage Bus Stop with buses arriving every 15 minutes.
Amazing view of the lake, great pillows, awesome amenities and conveniently located right next to the Hermitage Bus Stop with buses arriving every 15 minutes.
10
Mihaela
Oct 17, 2025
·
Stayed 1 night
War super , sauberes Zimmer , sehr aufmerksames Personal , kein Balkon aber eine hervorragende Aussicht
War super , sauberes Zimmer , sehr aufmerksames Personal , kein Balkon aber eine hervorragende Aussicht
10
Jon
Aug 21, 2025
·
Stayed 3 nights
Amazing views of the lake. Tremendous staff and the room was big with all modern appointments
Amazing views of the lake. Tremendous staff and the room was big with all modern appointments
10
Andrea
Aug 29, 2023
·
Stayed 3 nights
Great stay- wonderful location directly on the lake- about 10 minute drive from town. Mattresses could use replacing.
Great stay- wonderful location directly on the lake- about 10 minute drive from town. Mattresses could use replacing.
8
Nicolas
Sep 22, 2023
·
Stayed 2 nights
Séjour à Lucerne pour nos 20 ans de mariage. Un peu déçus par la chambre, la vue directe sur le lac était tronquée. Au premier étage (mais correspond à un rez-de-chaussée), la chambre donne directement sur le jardin/plage de l'hôtel, on est en vitrine, pas d'intimité, pas de rideau léger, seulement des rideaux occultants. On voit bien de l'eau, mais on n'a pas cette vue lac qu i est vantée sur le site. Par contre la possibilité de se baigner au lac depuis le jardin est fantastique! L'accueil est minimaliste. Il faut réclamer les informations (possibilité de guestcard, comment ça se passe pour le parking, quelles sont les installations spa/piscine, etc...) Pas de salutations lorsque l'on passe devant le personnel d'accueil hors check-in/check-out. Nous avons dû payer la totalité du séjour dès notre arrivée. Nous avons voulu mettre le souper sur la note de la chambre, le serveur ne nous a pas trouvés. Nous rêvions de faire un séjour dans cet établissement, mais expérience faite nous avons trouvé que le rapport qualité/prix n'en valait pas la peine.
Séjour à Lucerne pour nos 20 ans de mariage. Un peu déçus par la chambre, la vue directe sur le lac était tronquée. Au premier étage (mais correspond à un rez-de-chaussée), la chambre donne directement sur le jardin/plage de l'hôtel, on est en vitrine, pas d'intimité, pas de rideau léger, seulement des rideaux occultants. On voit bien de l'eau, mais on n'a pas cette vue lac qu i est vantée sur le site. Par contre la possibilité de se baigner au lac depuis le jardin est fantastique! L'accueil est minimaliste. Il faut réclamer les informations (possibilité de guestcard, comment ça se passe pour le parking, quelles sont les installations spa/piscine, etc...) Pas de salutations lorsque l'on passe devant le personnel d'accueil hors check-in/check-out. Nous avons dû payer la totalité du séjour dès notre arrivée. Nous avons voulu mettre le souper sur la note de la chambre, le serveur ne nous a pas trouvés. Nous rêvions de faire un séjour dans cet établissement, mais expérience faite nous avons trouvé que le rapport qualité/prix n'en valait pas la peine.
8
Laurent
Jun 24, 2025
·
Stayed 2 nights
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
10
Geaik Theng
Nov 2, 2023
·
Stayed 2 nights
Very amazing view. Beautiful lake. And clean hotel. Nice big rooms.
Very amazing view. Beautiful lake. And clean hotel. Nice big rooms.
10
Michael
Sep 9, 2023
·
Stayed 6 nights
We received a lovely friendly welcome. In fact we found all members of staff were friendly, helpful and professional. The hotel is ideally situated beside the lake with a convenient bus stop outside the hotel to/from Lucerne running approx every c.15 minutes. Alternatively, a pleasant walk along the lake into Lucerne takes c.30 minutes. We stayed in the new part of the hotel which is 'very modern' in it's approach to accommodation with everything open plan. Food is of a high standard with a well stocked bar, comfortable seating areas both within and outside. There is also a Beach Bar for drinks and snacks with the use of pedalo's etc. We will return
We received a lovely friendly welcome. In fact we found all members of staff were friendly, helpful and professional. The hotel is ideally situated beside the lake with a convenient bus stop outside the hotel to/from Lucerne running approx every c.15 minutes. Alternatively, a pleasant walk along the lake into Lucerne takes c.30 minutes. We stayed in the new part of the hotel which is 'very modern' in it's approach to accommodation with everything open plan. Food is of a high standard with a well stocked bar, comfortable seating areas both within and outside. There is also a Beach Bar for drinks and snacks with the use of pedalo's etc. We will return
8
AHMED
Jul 12, 2025
·
Stayed 4 nights
Pro: Balcony room was one of the best I’ve even been to, spacious, clean, and amazing view. Good location, close to the city, yet also in the edge of it where it quiet and peaceful. Con: Required 100 CHF per night deposit, which was not mention on their Expedia page and they promised to update their Expedia page. The hotel offer some excellent lake services (private boat, pedal boat) which was not mentioned, we even asked to different employees at the reception but they were not able to offer what they have, one of the receptionist went to actually look for private boats services from the city instead of offering they have at hotel, we ended up accidentally learning about what they have and asked for it. The hotel can do a lot more by making their guests aware of the special services they already have. Also, one before out check-in we coordinated with the hotel and got a confirmation for a room on the 2nd floor, but upon arrival we got the room on the second floor instead. P.S. the hotel is composed of two building (old and new) our room category was in the new building, which seemed to be better.
Pro: Balcony room was one of the best I’ve even been to, spacious, clean, and amazing view. Good location, close to the city, yet also in the edge of it where it quiet and peaceful. Con: Required 100 CHF per night deposit, which was not mention on their Expedia page and they promised to update their Expedia page. The hotel offer some excellent lake services (private boat, pedal boat) which was not mentioned, we even asked to different employees at the reception but they were not able to offer what they have, one of the receptionist went to actually look for private boats services from the city instead of offering they have at hotel, we ended up accidentally learning about what they have and asked for it. The hotel can do a lot more by making their guests aware of the special services they already have. Also, one before out check-in we coordinated with the hotel and got a confirmation for a room on the 2nd floor, but upon arrival we got the room on the second floor instead. P.S. the hotel is composed of two building (old and new) our room category was in the new building, which seemed to be better.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, attentive and helpful across the hotel. A minority experienced rudeness or unhelpful responses and inconsistent information about transport or on-site activities, plus frustrations with deposit and parking policies.
Related guest reviews
10
Alfredo euclides
Jan 5, 2026
·
Stayed 1 night
El personal es sumamente amable! Nos recibieron con mucha felicidad y durante la estancia estuvieron al pendiente de todo. Nos dieron muchas recomendaciones y definitivamente nos ayudaron con todas nuestras dudas
El personal es sumamente amable! Nos recibieron con mucha felicidad y durante la estancia estuvieron al pendiente de todo. Nos dieron muchas recomendaciones y definitivamente nos ayudaron con todas nuestras dudas
6
Luke
Jun 29, 2025
·
Stayed 4 nights
Very underwhelming and it’s advertised much better than it actually is. During our 4 night stay they hosted 1 wedding, a birthday party and 2 corporate events. During this time we couldn’t use a lot of the facilities - so don’t think you’ll be getting access to the beach club whenever you want, or other amenities for that matter. Unfortunately it was the service that was the worst part. The beach club waiter was flat out rude and the reception/ management did nothing after our complaints - they really don’t care. We left with a pretty ill feeling towards the hotel which wasn’t what we expected when paying £600 a night. Really not worth the price tag - just avoid!
Very underwhelming and it’s advertised much better than it actually is. During our 4 night stay they hosted 1 wedding, a birthday party and 2 corporate events. During this time we couldn’t use a lot of the facilities - so don’t think you’ll be getting access to the beach club whenever you want, or other amenities for that matter. Unfortunately it was the service that was the worst part. The beach club waiter was flat out rude and the reception/ management did nothing after our complaints - they really don’t care. We left with a pretty ill feeling towards the hotel which wasn’t what we expected when paying £600 a night. Really not worth the price tag - just avoid!
6
Chandra
Jun 24, 2025
·
Stayed 5 nights
You may revisit your policy with the property as they seem to treat your members differently. When we requested for a better view room not upgrade they told us you booked through Expedia which is the cheapest room and that’s not a great customer service. They helped nothing with the local sight seeing tours or guides to connect with local sightseeing. Overall not recommended for tourists who are looking for a better stay and experience.
You may revisit your policy with the property as they seem to treat your members differently. When we requested for a better view room not upgrade they told us you booked through Expedia which is the cheapest room and that’s not a great customer service. They helped nothing with the local sight seeing tours or guides to connect with local sightseeing. Overall not recommended for tourists who are looking for a better stay and experience.
8
Laurent
Jun 24, 2025
·
Stayed 2 nights
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
10
Jordan
Jul 6, 2025
·
Stayed 2 nights
This resort is absolutely beautiful, and all the employees here were attentive, kind, and helpful. This was our first time in Switzerland, we will definitely be staying here when we go back!
This resort is absolutely beautiful, and all the employees here were attentive, kind, and helpful. This was our first time in Switzerland, we will definitely be staying here when we go back!
8
Donna
Jun 17, 2023
·
Stayed 2 nights
Amazing views of the lake & alps from our room.One issue upon arrival we had to kill at least 10 mosquitoes.There were 2 large glass doors overlooking the lake and wanted to open them but didn’t want more bugs. We called the front desk and they immediately brought us a plug in bug deterrent. We opened the doors periodically.The staff were very respondent to our needs/questions. Obviously it wasn’t the hotel’s fault for the bugs, just a suggestion to have the cleaning staff take notice.There were several different menus depending on where you chose to eat. We opted for the restaurant for dinner. There was a possible miscommunication.My husband had gone down to see if they were still serving dinner while I was at the lounge.They were and would set up a specific table. He said he had to run upstairs to get his wife.We went down immediately and sat at the table.No one acknowledged us and after at least 10-15 minutes I got up and took 2 menus to the table. We sat and waited and not once did any staff even look at us. We got up and left. We voiced our complaint to the front desk and were told that we had to be seated by staff. We opted to eat from the bar menu.I wanted an appetizer from the restaurant menu & the staff went out of their way to get it for me.We were comped our first round and the bartender, Lars was very attentive and a lot of fun.The couple of items we ate were very good.the other issue was getting coffee at the buffet bkfst.We asked several times but never got it
Amazing views of the lake & alps from our room.One issue upon arrival we had to kill at least 10 mosquitoes.There were 2 large glass doors overlooking the lake and wanted to open them but didn’t want more bugs. We called the front desk and they immediately brought us a plug in bug deterrent. We opened the doors periodically.The staff were very respondent to our needs/questions. Obviously it wasn’t the hotel’s fault for the bugs, just a suggestion to have the cleaning staff take notice.There were several different menus depending on where you chose to eat. We opted for the restaurant for dinner. There was a possible miscommunication.My husband had gone down to see if they were still serving dinner while I was at the lounge.They were and would set up a specific table. He said he had to run upstairs to get his wife.We went down immediately and sat at the table.No one acknowledged us and after at least 10-15 minutes I got up and took 2 menus to the table. We sat and waited and not once did any staff even look at us. We got up and left. We voiced our complaint to the front desk and were told that we had to be seated by staff. We opted to eat from the bar menu.I wanted an appetizer from the restaurant menu & the staff went out of their way to get it for me.We were comped our first round and the bartender, Lars was very attentive and a lot of fun.The couple of items we ate were very good.the other issue was getting coffee at the buffet bkfst.We asked several times but never got it
10
Megan
Oct 6, 2025
·
Stayed 3 nights
This hotel was lovely! We were so exhausted upon arrival bc we had been traveling quite a bit (with two little kiddos) and the staff was SO nice! The views are amazing, the rooms are clean and big and so comfortable. We ate one time in the bar area and the food and drinks were great, too. The staff was so nice to us and our kids which just made the whole experience even better. I also sent out laundry one day and it came back same day. Clean and neatly folded - I was very impressed. Thank you! We’ll be back!
This hotel was lovely! We were so exhausted upon arrival bc we had been traveling quite a bit (with two little kiddos) and the staff was SO nice! The views are amazing, the rooms are clean and big and so comfortable. We ate one time in the bar area and the food and drinks were great, too. The staff was so nice to us and our kids which just made the whole experience even better. I also sent out laundry one day and it came back same day. Clean and neatly folded - I was very impressed. Thank you! We’ll be back!
10
Ahmed
May 30, 2025
·
Stayed 2 nights
awesome stay overall. only thing i would say is the staff is not well informed on the swiss travel pass information. the boat that stops at the hotel is covered by swiss travel pass however on arrival the staff told us it’s not covered causing us inconvenience.
awesome stay overall. only thing i would say is the staff is not well informed on the swiss travel pass information. the boat that stops at the hotel is covered by swiss travel pass however on arrival the staff told us it’s not covered causing us inconvenience.
10
Michael
Sep 9, 2023
·
Stayed 6 nights
We received a lovely friendly welcome. In fact we found all members of staff were friendly, helpful and professional. The hotel is ideally situated beside the lake with a convenient bus stop outside the hotel to/from Lucerne running approx every c.15 minutes. Alternatively, a pleasant walk along the lake into Lucerne takes c.30 minutes. We stayed in the new part of the hotel which is 'very modern' in it's approach to accommodation with everything open plan. Food is of a high standard with a well stocked bar, comfortable seating areas both within and outside. There is also a Beach Bar for drinks and snacks with the use of pedalo's etc. We will return
We received a lovely friendly welcome. In fact we found all members of staff were friendly, helpful and professional. The hotel is ideally situated beside the lake with a convenient bus stop outside the hotel to/from Lucerne running approx every c.15 minutes. Alternatively, a pleasant walk along the lake into Lucerne takes c.30 minutes. We stayed in the new part of the hotel which is 'very modern' in it's approach to accommodation with everything open plan. Food is of a high standard with a well stocked bar, comfortable seating areas both within and outside. There is also a Beach Bar for drinks and snacks with the use of pedalo's etc. We will return
8
AHMED
Jul 12, 2025
·
Stayed 4 nights
Pro: Balcony room was one of the best I’ve even been to, spacious, clean, and amazing view. Good location, close to the city, yet also in the edge of it where it quiet and peaceful. Con: Required 100 CHF per night deposit, which was not mention on their Expedia page and they promised to update their Expedia page. The hotel offer some excellent lake services (private boat, pedal boat) which was not mentioned, we even asked to different employees at the reception but they were not able to offer what they have, one of the receptionist went to actually look for private boats services from the city instead of offering they have at hotel, we ended up accidentally learning about what they have and asked for it. The hotel can do a lot more by making their guests aware of the special services they already have. Also, one before out check-in we coordinated with the hotel and got a confirmation for a room on the 2nd floor, but upon arrival we got the room on the second floor instead. P.S. the hotel is composed of two building (old and new) our room category was in the new building, which seemed to be better.
Pro: Balcony room was one of the best I’ve even been to, spacious, clean, and amazing view. Good location, close to the city, yet also in the edge of it where it quiet and peaceful. Con: Required 100 CHF per night deposit, which was not mention on their Expedia page and they promised to update their Expedia page. The hotel offer some excellent lake services (private boat, pedal boat) which was not mentioned, we even asked to different employees at the reception but they were not able to offer what they have, one of the receptionist went to actually look for private boats services from the city instead of offering they have at hotel, we ended up accidentally learning about what they have and asked for it. The hotel can do a lot more by making their guests aware of the special services they already have. Also, one before out check-in we coordinated with the hotel and got a confirmation for a room on the 2nd floor, but upon arrival we got the room on the second floor instead. P.S. the hotel is composed of two building (old and new) our room category was in the new building, which seemed to be better.
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AI-generated summary based on recent guest reviews
Location
Scenic lakeside location just outside the center, with a bus stop directly in front and easy transport into Lucerne. Many appreciated the peaceful setting and access to the lake.
Related guest reviews
10
PREMJITH
Jul 11, 2023
·
Stayed 4 nights
Hermitage is beautiful setting right on the lake Lucerne. Very pretty and close to the train station for all site seeing take offs. Not to far from city and not too close with too much hustle. We had a great stay ! Family of 4 😊
Hermitage is beautiful setting right on the lake Lucerne. Very pretty and close to the train station for all site seeing take offs. Not to far from city and not too close with too much hustle. We had a great stay ! Family of 4 😊
10
Kevin
Oct 6, 2025
·
Stayed 3 nights
Amazing view of the lake, great pillows, awesome amenities and conveniently located right next to the Hermitage Bus Stop with buses arriving every 15 minutes.
Amazing view of the lake, great pillows, awesome amenities and conveniently located right next to the Hermitage Bus Stop with buses arriving every 15 minutes.
10
Betül
Dec 3, 2024
·
Stayed 3 nights
Wir hatten einen wunderbaren Aufenthalt im Hermitage Lake Luzern! Die Lage des Hotels ist traumhaft, und ein Zimmer mit Seeblick lohnt sich absolut – die Aussicht war einfach atemberaubend. Besonders praktisch fanden wir die Möglichkeit, dank der Tourismussteuern kostenlos den Bus zu nutzen. Die Bushaltestelle direkt vor der Tür haben wir oft genutzt, was unseren Aufenthalt sehr angenehm gemacht hat. Das Frühstück war lecker, und wir haben es wirklich genossen. Eine größere Auswahl an Gemüse hätte es perfekt gemacht. Insgesamt gab es nichts, was uns negativ aufgefallen wäre. Wenn wir wieder nach Luzern kommen, wählen wir das Hermitage ganz sicher wieder – mit unserer Hündin natürlich! Wir können dieses Hotel uneingeschränkt empfehlen.
Wir hatten einen wunderbaren Aufenthalt im Hermitage Lake Luzern! Die Lage des Hotels ist traumhaft, und ein Zimmer mit Seeblick lohnt sich absolut – die Aussicht war einfach atemberaubend. Besonders praktisch fanden wir die Möglichkeit, dank der Tourismussteuern kostenlos den Bus zu nutzen. Die Bushaltestelle direkt vor der Tür haben wir oft genutzt, was unseren Aufenthalt sehr angenehm gemacht hat. Das Frühstück war lecker, und wir haben es wirklich genossen. Eine größere Auswahl an Gemüse hätte es perfekt gemacht. Insgesamt gab es nichts, was uns negativ aufgefallen wäre. Wenn wir wieder nach Luzern kommen, wählen wir das Hermitage ganz sicher wieder – mit unserer Hündin natürlich! Wir können dieses Hotel uneingeschränkt empfehlen.
10
Kristen
Apr 11, 2023
·
Stayed 4 nights
Located right on Lake Luzern with gorgeous views of the mountains and the city. Despite not being in the city, very easy to get to by bus, which came every 15 minutes. There was no need to rent a car or take a taxi (which are expensive in Luzern). Hotel staff very friendly, especially Mar who helped us with the check in. She had a great energy and made us feel very welcomed. Our room was spacious for 4 people (2 adults 2 kids) with a spectacular view of the lake. I would love to come back in the summer to take advantage of the beach and the water activities. Unfortunately it was still too cold but nonetheless we enjoyed our time at the Hermitage.
Located right on Lake Luzern with gorgeous views of the mountains and the city. Despite not being in the city, very easy to get to by bus, which came every 15 minutes. There was no need to rent a car or take a taxi (which are expensive in Luzern). Hotel staff very friendly, especially Mar who helped us with the check in. She had a great energy and made us feel very welcomed. Our room was spacious for 4 people (2 adults 2 kids) with a spectacular view of the lake. I would love to come back in the summer to take advantage of the beach and the water activities. Unfortunately it was still too cold but nonetheless we enjoyed our time at the Hermitage.
10
Andrea
Aug 29, 2023
·
Stayed 3 nights
Great stay- wonderful location directly on the lake- about 10 minute drive from town. Mattresses could use replacing.
Great stay- wonderful location directly on the lake- about 10 minute drive from town. Mattresses could use replacing.
10
Tracy
May 28, 2024
·
Stayed 2 nights
A beautiful stay with amazing and spectacular views! Bus was across the street for the easiest transportation. Definitely coming back!
A beautiful stay with amazing and spectacular views! Bus was across the street for the easiest transportation. Definitely coming back!
8
Wai Lan
Jun 3, 2025
·
Stayed 2 nights
The view from the lake room is charming. The location is perfect because there is a bus stop to the town right in front of the hotel.
The view from the lake room is charming. The location is perfect because there is a bus stop to the town right in front of the hotel.
8
Laurent
Jun 24, 2025
·
Stayed 2 nights
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
8
Navid
Apr 20, 2025
·
Stayed 2 nights
Nice hotel, beautifully located by the lake. Must be amazing in the warmer months but we were there on rainy spring days so we didn't really benefit from the surroundings.
Nice hotel, beautifully located by the lake. Must be amazing in the warmer months but we were there on rainy spring days so we didn't really benefit from the surroundings.
10
Melissa
Nov 4, 2024
·
Stayed 1 night
Very nice hotel just outside the main city center. Quiet, clean and comfortable.
Very nice hotel just outside the main city center. Quiet, clean and comfortable.
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AI-generated summary based on recent guest reviews
Dining
Food and drinks at the restaurant and bar earn frequent praise, with several enjoying breakfast and lake-view dining. Some note high prices, occasional service or availability issues, and breakfast that can feel average for the cost.
Related guest reviews
10
Lauren
Jul 13, 2025
·
Stayed 3 nights
We loved it here! It was the perfect spot to enjoy all that Lake Lucerne has to offer, with beautiful lake access and close enough to enjoy the energy and sights of the city. We didnt realize until half way through our stay we could ride the #24 bus for free (included with hotel reservation) into town and to the transportation museum. Definitely make sure you ask for the print out. The rooms are lovely, the food in the restaurant is DELICIOUS, especially the dinner. Everyone who worked there was so kind. There is even a trail to visit a beautiful non-touristy castle that has an adorable little cafe- must visit! They will tell you the way. Make dinner reservations for around 8 so you can watch the sunset! Gorgeous!
We loved it here! It was the perfect spot to enjoy all that Lake Lucerne has to offer, with beautiful lake access and close enough to enjoy the energy and sights of the city. We didnt realize until half way through our stay we could ride the #24 bus for free (included with hotel reservation) into town and to the transportation museum. Definitely make sure you ask for the print out. The rooms are lovely, the food in the restaurant is DELICIOUS, especially the dinner. Everyone who worked there was so kind. There is even a trail to visit a beautiful non-touristy castle that has an adorable little cafe- must visit! They will tell you the way. Make dinner reservations for around 8 so you can watch the sunset! Gorgeous!
8
Eric
Apr 19, 2025
·
Stayed 1 night
The setting is fantastic. The rooms were spotless and the service was good. The breakfast was way overpriced (35 CHF per person so very mediocre food) as were the drinks (95 CHF for four drinks). I guess that was to be expected but it left a bad taste in our mouths.
The setting is fantastic. The rooms were spotless and the service was good. The breakfast was way overpriced (35 CHF per person so very mediocre food) as were the drinks (95 CHF for four drinks). I guess that was to be expected but it left a bad taste in our mouths.
10
Manuel
Jan 4, 2024
·
Stayed 1 night
Excelente ubicación y un personal super atento. Buen desayuno y restaurante
Excelente ubicación y un personal super atento. Buen desayuno y restaurante
10
carlos
Sep 23, 2025
·
Stayed 1 night
Increíble vista desde el cuarto. El trato es muy amable y sobresaliente por parte de todo el personal sin excepción. Comida en el restaurante muy buena. Buen relax en el SPA.
Increíble vista desde el cuarto. El trato es muy amable y sobresaliente por parte de todo el personal sin excepción. Comida en el restaurante muy buena. Buen relax en el SPA.
8
Laurent
Jun 24, 2025
·
Stayed 2 nights
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
Every room has a beautiful lake view and air conditioning. Our room was spacious and cool, the bed was comfortable and everything was very clean. The staff was extremely accommodating and helpful, and their English was perfect. They helped us make transit plans for going to Mount Rigi, and they made many calls for us when we were trying to locate my lost sunglasses. They were very friendly and nice and amazing! For a hotel at this price point, the breakfast was just good but not extraordinary - they had all of the things you would expect, but not more. The mini bar was not free. The restaurant options were very limited during the day, and the beach bar was closed for the full day one of the days we were there. The spa was minimal, but clean, and there were very few spa appointments available, only in the morning and for one person at a time. Also, it's a bit far out of town, so you have to take the 24 bus everywhere, which only comes every 12 minutes.
8
Donna
Jun 17, 2023
·
Stayed 2 nights
Amazing views of the lake & alps from our room.One issue upon arrival we had to kill at least 10 mosquitoes.There were 2 large glass doors overlooking the lake and wanted to open them but didn’t want more bugs. We called the front desk and they immediately brought us a plug in bug deterrent. We opened the doors periodically.The staff were very respondent to our needs/questions. Obviously it wasn’t the hotel’s fault for the bugs, just a suggestion to have the cleaning staff take notice.There were several different menus depending on where you chose to eat. We opted for the restaurant for dinner. There was a possible miscommunication.My husband had gone down to see if they were still serving dinner while I was at the lounge.They were and would set up a specific table. He said he had to run upstairs to get his wife.We went down immediately and sat at the table.No one acknowledged us and after at least 10-15 minutes I got up and took 2 menus to the table. We sat and waited and not once did any staff even look at us. We got up and left. We voiced our complaint to the front desk and were told that we had to be seated by staff. We opted to eat from the bar menu.I wanted an appetizer from the restaurant menu & the staff went out of their way to get it for me.We were comped our first round and the bartender, Lars was very attentive and a lot of fun.The couple of items we ate were very good.the other issue was getting coffee at the buffet bkfst.We asked several times but never got it
Amazing views of the lake & alps from our room.One issue upon arrival we had to kill at least 10 mosquitoes.There were 2 large glass doors overlooking the lake and wanted to open them but didn’t want more bugs. We called the front desk and they immediately brought us a plug in bug deterrent. We opened the doors periodically.The staff were very respondent to our needs/questions. Obviously it wasn’t the hotel’s fault for the bugs, just a suggestion to have the cleaning staff take notice.There were several different menus depending on where you chose to eat. We opted for the restaurant for dinner. There was a possible miscommunication.My husband had gone down to see if they were still serving dinner while I was at the lounge.They were and would set up a specific table. He said he had to run upstairs to get his wife.We went down immediately and sat at the table.No one acknowledged us and after at least 10-15 minutes I got up and took 2 menus to the table. We sat and waited and not once did any staff even look at us. We got up and left. We voiced our complaint to the front desk and were told that we had to be seated by staff. We opted to eat from the bar menu.I wanted an appetizer from the restaurant menu & the staff went out of their way to get it for me.We were comped our first round and the bartender, Lars was very attentive and a lot of fun.The couple of items we ate were very good.the other issue was getting coffee at the buffet bkfst.We asked several times but never got it
10
Mariana
Jul 31, 2025
·
Stayed 4 nights
Very friendly staff, hotel overlooking the lake with stunning views. E-bikes and paddle boat rental included! Restaurant with excellent food. Will definitely come back
Very friendly staff, hotel overlooking the lake with stunning views. E-bikes and paddle boat rental included! Restaurant with excellent food. Will definitely come back
10
Megan
Oct 6, 2025
·
Stayed 3 nights
This hotel was lovely! We were so exhausted upon arrival bc we had been traveling quite a bit (with two little kiddos) and the staff was SO nice! The views are amazing, the rooms are clean and big and so comfortable. We ate one time in the bar area and the food and drinks were great, too. The staff was so nice to us and our kids which just made the whole experience even better. I also sent out laundry one day and it came back same day. Clean and neatly folded - I was very impressed. Thank you! We’ll be back!
This hotel was lovely! We were so exhausted upon arrival bc we had been traveling quite a bit (with two little kiddos) and the staff was SO nice! The views are amazing, the rooms are clean and big and so comfortable. We ate one time in the bar area and the food and drinks were great, too. The staff was so nice to us and our kids which just made the whole experience even better. I also sent out laundry one day and it came back same day. Clean and neatly folded - I was very impressed. Thank you! We’ll be back!
10
Frederick
Jul 20, 2025
·
Stayed 5 nights
Fantastic stay, in a beautiful location with easy transport links. Room was perfect with an amazing lake view. Lovely food and service in the bar area, but had some issues with dining room in main restaurant, this was addressed effectively at reception. Overall a fantastic stay.
Fantastic stay, in a beautiful location with easy transport links. Room was perfect with an amazing lake view. Lovely food and service in the bar area, but had some issues with dining room in main restaurant, this was addressed effectively at reception. Overall a fantastic stay.
10
LAURA
Jan 24, 2023
·
Stayed 2 nights
We absolutely LOVED our stay at the Hermitage. The staff is wonderful, especially Mar who has given us such a warm welcome. On check in, we were accommodated to a rather late dinner reservation with the last call for the restaurant despite our late check in. The room is just wonderful; comfortable, clean, has everything you need and a huge plus: Spectacular views of lake Luzern and the mountains. The Hermitage restaurant has a Michelin star, the food was stellar and the bar was amazing. The staff has been professional, welcoming, and extremely helpful, exemplifying the epitome of a perfect guest experience. Thank you to everyone at Hotel Hermitage. We will be staying here again on our next visit to Luzern.Ich danke Ihnen sehr !
We absolutely LOVED our stay at the Hermitage. The staff is wonderful, especially Mar who has given us such a warm welcome. On check in, we were accommodated to a rather late dinner reservation with the last call for the restaurant despite our late check in. The room is just wonderful; comfortable, clean, has everything you need and a huge plus: Spectacular views of lake Luzern and the mountains. The Hermitage restaurant has a Michelin star, the food was stellar and the bar was amazing. The staff has been professional, welcoming, and extremely helpful, exemplifying the epitome of a perfect guest experience. Thank you to everyone at Hotel Hermitage. We will be staying here again on our next visit to Luzern.Ich danke Ihnen sehr !
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AI-generated summary based on recent guest reviews
6
Emily
2 weeks ago
·
Stayed 2 nights
We paid approx. 800.00 US dollars a night with the expectation that there would be air conditioning and a peaceful environment. The room was a standard room and very basic and stuffy. The ac worked, but was not adequate to cool the room. Leaving the windows open for fresh air was not an option due to lots of mosquitos! So, sleep was not restful. In the morning we sat on our balcony to enjoy the lake view. Well, the employees were talking and setting up early and ALL morning. It turned peace and tranquility into a noisy and chaotic experience. Not enjoyable at all. The shampoo dispenser was broken, there were no amenities such as lotion and etc. and, the room had these massive curtains that covered the walls and tv. When you open them, they slide right off the panel. The positives are the parking was easy and accessible. The public bus is right in front of the hotel. The staff was warm and friendly. Sleep and peace were our expectations at this price point and it was sadly not delivered. We will not stay again
We paid approx. 800.00 US dollars a night with the expectation that there would be air conditioning and a peaceful environment. The room was a standard room and very basic and stuffy. The ac worked, but was not adequate to cool the room. Leaving the windows open for fresh air was not an option due to lots of mosquitos! So, sleep was not restful. In the morning we sat on our balcony to enjoy the lake view. Well, the employees were talking and setting up early and ALL morning. It turned peace and tranquility into a noisy and chaotic experience. Not enjoyable at all. The shampoo dispenser was broken, there were no amenities such as lotion and etc. and, the room had these massive curtains that covered the walls and tv. When you open them, they slide right off the panel. The positives are the parking was easy and accessible. The public bus is right in front of the hotel. The staff was warm and friendly. Sleep and peace were our expectations at this price point and it was sadly not delivered. We will not stay again
10
Hunter
Aug 8, 2026
·
Stayed 2 nights
Excellent staff and view of Lake Lucerne. Highly recommend taking a swim in the lake after touring Luzern all day. Rooms were a bit small but the outstanding service made up for it.
Excellent staff and view of Lake Lucerne. Highly recommend taking a swim in the lake after touring Luzern all day. Rooms were a bit small but the outstanding service made up for it.
10
jim
Jul 31, 2026
·
Stayed 6 nights
We have travelled regularly, both nationally and internationally for the last 40 years, and this was the best staff we’ve ever dealt with! The location was also terrific being only 10 minutes from town with gorgeous views of Lake Lucerne. We highly recommend staying there!
We have travelled regularly, both nationally and internationally for the last 40 years, and this was the best staff we’ve ever dealt with! The location was also terrific being only 10 minutes from town with gorgeous views of Lake Lucerne. We highly recommend staying there!
10
Liliana E
Jul 31, 2026
·
Stayed 1 night
Nice setting , beach club with small nice lido , where you can do kayaking and SUP included with hotel rate . Room with billiards overlooking the lake . Board games , has a stop from the boat
Nice setting , beach club with small nice lido , where you can do kayaking and SUP included with hotel rate . Room with billiards overlooking the lake . Board games , has a stop from the boat
10
Eileen
Jul 20, 2026
·
Stayed 2 nights
Best customer service ever!! This hotel is excellent. We enjoyed the free paddleboats and the free bus tickets to explore. We also untilized the game room and restaurant. But the best news, the VIEW and the ROOMS. AMAZING!
Best customer service ever!! This hotel is excellent. We enjoyed the free paddleboats and the free bus tickets to explore. We also untilized the game room and restaurant. But the best news, the VIEW and the ROOMS. AMAZING!
Property Policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel
Is parking available at the hotel?
Parking is available on-site, and it includes valet parking services. However, parking is limited, so reservations are recommended.
What type of breakfast is offered and what are the serving hours?
Breakfast is available on the premises, and guests can enjoy a delicious selection of options. Specific serving hours are not detailed, but breakfast in the room is also an option.
What are the check-in and check-out times?
Check-in time is at 15:00, and check-out is by 11:00. Early check-in and late check-out may be available upon request, though additional charges could apply.
What accessibility features are available for guests with disabilities?
The hotel offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details on room accessibility are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is situated in Lucerne on a private beach, providing stunning lake views. It is close to cultural highlights such as Schloss Meggenhorn and KKL Lucerne, with notable landmarks like the Lion Monument and Chapel Bridge nearby.
What are the policies for guests staying with children?
Children are welcome at the hotel, and kids can stay for free up to a certain minimum age, though specific age details are not provided.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-20: 576.1679082769775USD
- 2026-09-21: 576.8622442953491USD
- 2026-09-22: 589.4449438319092USD
- 2026-09-23: 544.5899264404908USD
- 2026-09-24: 523.6888537526855USD
- 2026-09-25: 536.2077058964844USD
- 2026-09-26: NO DATA
- 2026-09-27: 717.4786844104004USD
- 2026-09-28: 614.7855992700196USD
- 2026-09-29: 663.6829656604004USD
- 2026-09-30: NO DATA
- 2026-10-01: 454.048999970398USD
- 2026-10-02: 585.5382398972168USD
- 2026-10-03: 887.377332036377USD
- 2026-10-04: 426.65335508068847USD
- 2026-10-05: 556.6416384171753USD
- 2026-10-06: 624.2396364682618USD
- 2026-10-07: 519.9586319968872USD
- 2026-10-08: 452.2018034871216USD
- 2026-10-09: 442.28055607525636USD
- 2026-10-10: 419.6649199685669USD
- 2026-10-11: 374.9785395470581USD
- 2026-10-12: 378.21262188110353USD
- 2026-10-13: 396.68245029534916USD
- 2026-10-14: 420.4648160756836USD
- 2026-10-15: 441.79086093231206USD
- 2026-10-16: 395.069279197937USD
- 2026-10-17: 418.04365849938966USD
- 2026-10-18: 348.8518221873169USD
- 2026-10-19: 369.4259878186035USD
- 2026-10-20: 350.8872686629639USD
- 2026-10-21: 366.79752759954835USD
- 2026-10-22: 370.2866842953491USD
- 2026-10-23: 402.7940432104492USD
- 2026-10-24: 419.3657163062744USD
- 2026-10-25: 349.44459076794436USD
- 2026-10-26: 370.73865939331057USD
- 2026-10-27: 547.9867968609619USD
- 2026-10-28: 373.21021543267824USD
- 2026-10-29: 352.55150366528324USD
- 2026-10-30: 371.81639497753906USD
- 2026-10-31: 335.78247453094485USD
- 2026-11-01: 345.2523772634278USD
- 2026-11-02: 441.7306909812622USD
- 2026-11-03: 379.37679485717774USD
- 2026-11-04: 362.17106076379395USD
- 2026-11-05: 372.39627500054934USD
- 2026-11-06: 382.2565819497681USD
- 2026-11-07: 384.0156599249878USD
- 2026-11-08: 340.6434220548706USD
- 2026-11-09: 460.2465049285278USD
- 2026-11-10: 412.6472054157715USD
- 2026-11-11: 356.5892996411743USD
- 2026-11-12: 379.46782029534916USD
- 2026-11-13: 384.0156599249878USD
- 2026-11-14: 378.4448961042481USD
- 2026-11-15: 356.549408154419USD
- 2026-11-16: 361.0143827641602USD
- 2026-11-17: 356.5892996411743USD
- 2026-11-18: 356.549408154419USD
- 2026-11-19: 340.3892232744751USD
- 2026-11-20: 378.4448961042481USD
Check-in must be done by someone who is at least 18 years old.
Popular amenities
Parking
Restaurant
Business Center
Room Service
Valet Parking
Dry Cleaning
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Private beach
Garden
Golf Course (nearby)
Beach (Nearby)
Cycling
Billiards
Playground
Canoeing
Hiking
Outdoor Furniture
Terrace
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Massage
Solarium
Spa & Wellness Centre
Packed Lunches
Breakfast in the Room
Allergy-Free Room Available
Family Room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Parking
Parking
Valet Parking
Electric Car charging station
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi