Bastion Hotel Maastricht Centrum

Clean and nice room nice staff

Clean rooms nice staff

The stay was poorly managed from start to finish, despite being booked well in advance. At check-in, I was incorrectly asked to pay an additional €150. Although this charge was later withdrawn, being greeted with an unjustified fee is an unacceptable way to start a stay and immediately undermines trust. This should never have happened with a confirmed reservation. The room itself had several issues. The shower drains so poorly that during normal use the entire bathroom floods. A repair was scheduled for 1:00 PM; I adjusted my day to be available, but no one showed up and there was no communication or follow-up. The heating was inconsistent and uncomfortable, especially given the season, and a bedside reading light was broken on arrival. Housekeeping was also unreliable. On the first day, service did not come at all. On the second day, the front desk was informed that we would leave the room around 1:00 PM, yet housekeeping came at 10:00 AM, woke me up, and never returned later, even after we left. I want to be clear that my frustration was not directed at front-line staff. They were polite, and I even shared food with them as a personal gesture. My feedback is strictly about management, preparation, and follow-through. None of these issues alone would have ruined the stay, but the accumulation of errors, missed appointments, and lack of coordination made the experience consistently disappointing.

The room had a seriously broken shower. The drain is so slow that when the shower is used at normal water pressure, the water backs up and floods the entire bathroom. This is a basic plumbing failure that makes normal use of the bathroom impossible. To make matters worse, the hotel scheduled a repair appointment for 1:00 PM. I adjusted my day to be available. No one showed up. There was no communication, no explanation, and no follow-up. Promising a repair and then simply not appearing is unprofessional and shows a lack of respect for guests’ time. This poor maintenance was matched by an equally poor arrival experience. My so-called “welcome gift” was being asked to pay an unnecessary €150 “showing up” fee upon arrival — a charge that was later admitted to be incorrect. Even though it was eventually withdrawn, being confronted with an unjustified fee at check-in is an unacceptable way to start a stay. Overall, this hotel demonstrates weak maintenance standards, unreliable follow-through, and a troubling approach to guest service. Between broken facilities, missed repair appointments, and inappropriate charges at arrival, the experience was consistently disappointing.

Room was rather tired. The sink tap was not in the correct position and the sink plug was sticking and not properly maintained. The glass screen on the shower was sharp and needed a soft edge to mark the position as users could walk into it as it was difficult to see.