Name: JW Marriott Hotel Mexico City Polanco
Address: Andres Bello 29, Mexico City, Mexico, Mexico City, MX
Price range: $460–$1,263 per night
Rating: 8.98

What guests think

At JW Marriott Hotel Mexico City Polanco, travelers consistently praise the safe, walkable Polanco location and warm, attentive staff, while many note modern, comfortable rooms and strong amenities like a well-equipped gym alongside reliable cleanliness throughout.

Ongoing renovations frequently affect the lobby, entrances, and some amenities (including the executive lounge). On-site dining and breakfast earn strong feedback, while prices sometimes feel high. Some also note nighttime noise from nearby venues and occasional check-in or incidentals hiccups. Expect a polished urban stay with modern comforts and a few operational caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym is widely praised; pool and spa are appreciated. Renovations have affected the lobby, entrances, and reduced some amenities (including the executive lounge).

Related guest reviews

10

Jeanne

Feb 15, 2023

·

Stayed 4 nights

What a perfect get-away for a couple's long weekend. The staff was the best, helpful and attentive. The concierge helped us arrange dinners and private tours of the pyramids. Loved the gym, pool (views for days) and spa (massage therapist was wonderful). Food was also very good. We felt pampered. The hotel was under some construction, but it didn't impact noise or quality of services.

10

Stefano

Jun 28, 2023

·

Stayed 3 nights

Amazing hotel and great service. Great location in Polanco. There is a lot of construction happening on the first floor so there weren't as many onsite amenities as you'd like. Excited to go back and when it's all done.

10

Nelson

May 29, 2024

·

Stayed 3 nights

Excelente servicio del personal , en la recepción y ek área de conserjería. El restaurante principal y leo lobby bar . Además el trabajo de los camaristas en las habitaciones y excelencia en el SPA Muy bien preparados los masajistas . Mi esposa y yo recibimos excelencia en el servicio , profesionalidad y conocimiento de las técnicas. Felicitaciones

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8

Emily

Sep 16, 2023

·

Stayed 4 nights

The rooms are beautiful and spacious. The staff are lovely and the property is clean. The property is undergoing construction on the first floor, so the entrance and lobby are a bit chaotic. I didn't mind so much, but just FYI. The gym facility is fantastic.

10

Lynne

Apr 1, 2024

·

Stayed 6 nights

Great location with easy access to museums. Great gym

10

Joseph B.

Oct 22, 2023

·

Stayed 7 nights

First time visit to CDMX. Nice clean hotel with good facilities and warm friendly, and competent staff. For a first time visitor, this location was nice because it was very walkable with lots of green spaces and a plethora of restaurants and shops nearby. Shoutout to Liz at the Front Desk. She was so encouraging to me when I was wanted to venture onto the Metro when I was feeling tentative about it. She also gave well informed safety information as to where and when to go. Also, Karla the morning hostess in the restaurant knew me by name and room number after my first day. And chef Jonathan cooked my eggs perfectly over medium every day, which is so crucial in my mind to start the day off right and he was so warm and kind. The front drive staff were all hard working and knowledgeable. The concierge was helpful when I became ill - they showed me how I could get a doctor’s appointment at a nearby pharmacy which then set me up with some medication that had me feeling much better within half a day. There’s a nice pool deck area that’s quiet and relaxing. I didn’t swim, but just hung out there in a robe and lounge chair relaxing at the end of each big day of adventures. The pool and fitness area staff are all very welcoming and attentive. Housekeeping and laundry staff were also very thorough and provided excellent service and timely. Ubers always nearby as well as a continually present queue of more premium car services available as well.

4

Sergio

Sep 3, 2023

·

Stayed 2 nights

At time of booking there was no notice informing that the property was undergoing a remodeling. Both the lobby and the restaurant area was closed upon arrival with very inconvenient facilities for guest. Furthermore, the pool and spa area were very limited from what you would expect for a 5 star hotel,

6

Madhu

Feb 19, 2023

·

Stayed 1 night

Booked for Executive level room but there are no lounge excess with it, usually all hotels have lounge excess with executive room, the hotel excuse was it’s under renovation but they didn’t offer any substitute, disappointing for the price I paid for the room.

10

Jaime Jose

Nov 22, 2025

·

Stayed 4 nights

Very nice location with lots of shops and restaurants. Hotel is new and facilities and rooms are new, modern and clean. Gym is great as well. Staff is very attentive and friendly. Would definitely stay here again.

6

Michael

Jul 6, 2023

·

Stayed 5 nights

The rooms were clean and comfortable. Property is under construction so the facility amenities are limited.

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AI-generated summary based on recent guest reviews

Cleanliness

Guests consistently note very clean rooms and public areas, with attentive housekeeping.

Related guest reviews

10

Marialva

Jan 22, 2025

·

Stayed 4 nights

Bem localizado, limpeza nota mil e atendimento

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10

JOSE

Aug 17, 2025

·

Stayed 4 nights

Great and safe location. The hotel is extremely clean. Great food and staff.

8

Emily

Sep 16, 2023

·

Stayed 4 nights

The rooms are beautiful and spacious. The staff are lovely and the property is clean. The property is undergoing construction on the first floor, so the entrance and lobby are a bit chaotic. I didn't mind so much, but just FYI. The gym facility is fantastic.

10

EIJI

Dec 28, 2021

·

Stayed 2 nights

良かった。綺麗なホテルだった。

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10

Erick

Dec 6, 2024

·

Stayed 4 nights

Excellent service from the staff, clean hotel, and great area.

10

Lizette

Jun 25, 2023

·

Stayed 4 nights

Staff was friendly and the rooms are clean.

10

Luis

Aug 12, 2023

·

Stayed 6 nights

All the personnel was very professional and welcoming. Helpful. Very nice, clean and good location.

10

Victoria

May 1, 2025

·

Stayed 7 nights

This was the perfect place to stay when visiting Mexico City. Our room was, clean, well maintained and quiet. There were lots of great restaurants nearby. There is also a hop on, hop off stop across the road we took advantage of to see the city. The Archeological Museum is in walking distance and worth visiting.

10

Dharmesh

Nov 21, 2025

·

Stayed 3 nights

The service was impeccable, location was close to a lot of restaurants and the rooms were spacious and clean.

10

Jaime Jose

Nov 22, 2025

·

Stayed 4 nights

Very nice location with lots of shops and restaurants. Hotel is new and facilities and rooms are new, modern and clean. Gym is great as well. Staff is very attentive and friendly. Would definitely stay here again.

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Rooms

Rooms are generally modern, spacious, and comfortable. Some report noise from nearby venues or limited soundproofing, firm pillows or linens, and occasional disappointments with views or decor.

Related guest reviews

10

Jake

Jun 8, 2024

·

Stayed 4 nights

Wonderful stay at the JW marriort in Polanco. The room was very clean, comfortable, and specious. All staff memebers were extremely kind and helpful regarding anything. The location was great with many restaurants and bars walking distance. Would highly recommend.

10

Qiutong

Sep 2, 2024

·

Stayed 4 nights

Location is great and very safe area with lots of high end dining and shopping options. Staff were nice. But room is not soundproof.

10

Moe

Apr 23, 2025

·

Stayed 5 nights

JW Marriott is in an excellent location in Polanco. ALL The staff is very courteous and super friendly. I only have two suggestions for the hotel that I think would make the guests even more comfortable. Provide more drinking water in the rooms. And our pillows were a little too firm. I would like to have softer pillows. Other than that JW Marriott is awesome.

8

Ray

Mar 5, 2023

·

Stayed 4 nights

Stayed 3 nights at the JW Marriott. Only major complaint was on Friday night and Saturday night there was loud music from the W Hotel next door. We were on the opposite side of the hotel on the 14th floor facing the park but it still wasn't enough. The party goes on until 4 am and kept waking me up. Only complaint I had for and overall great property.

8

Emily

Sep 16, 2023

·

Stayed 4 nights

The rooms are beautiful and spacious. The staff are lovely and the property is clean. The property is undergoing construction on the first floor, so the entrance and lobby are a bit chaotic. I didn't mind so much, but just FYI. The gym facility is fantastic.

10

Jessica

Apr 4, 2024

·

Stayed 2 nights

Polished but incredibly friendly staff made the stay for us. Excellent waitress in the lobby restaurant, fast and friendly checkin, personable Caesar and door staff. The staff sent a bottle of champagne and cake for my partner’s birthday which was so special - thank you! Fantastic location. The hotel’s renovations are beautiful. The bed linens although clean were super stiff, and the only negative about the stay. 10/10 experience.

6

Ronald

Feb 13, 2024

·

Stayed 11 nights

Booked a corner suite and was given a suite that was on the top floor but (2619) that only had a partial view of the park and a lot of other rooftops. Property was under renovation and it was embarrassing for work or social contacts. Boarded up from street view. I’ve stayed there and have recommended the property to friends. But….

10

Dharmesh

Nov 21, 2025

·

Stayed 3 nights

The service was impeccable, location was close to a lot of restaurants and the rooms were spacious and clean.

10

Jaime Jose

Nov 22, 2025

·

Stayed 4 nights

Very nice location with lots of shops and restaurants. Hotel is new and facilities and rooms are new, modern and clean. Gym is great as well. Staff is very attentive and friendly. Would definitely stay here again.

10

Mita

Sep 5, 2023

·

Stayed 3 nights

Great place and big rooms

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Service

Service is frequently praised as warm, attentive, and professional across departments, with thoughtful concierge help. A few cite difficulty reaching staff, unmet arrangements, or incidentals and credit-card hassles.

Related guest reviews

10

Israel

Dec 27, 2022

·

Stayed 19,352 nights

Service was good. Location is fantastic. Concierge was supposed to book us some dinners but really failed to finalize what was promised.

10

Cindy

Jan 21, 2024

·

Stayed 4 nights

We were very happy with this hotel from the location to the very helpful staff. We met with the Concierge on the first morning we were there to review a couple of items we had booked through them via email prior to arriving. We had booked a pyramid tour on the Monday and the Concierge suggested we move it to Monday when the museums are closed, this is something we didn’t know until we arrived in Mexico City and it opened up Sunday for us when we went to Constitution Square and the Historical Area which was an awesome day! The room we first got was a great layout and had all the amenities we could need, but, there was noise coming from below that disturbed my sleep. After the second night of this happening, I mentioned it to the Room Service Server and before I knew it, I received a call from Front Desk offering for us to move rooms to avoid any noise. We moved and it was great, similar layout and it was quiet! I was very impressed with the attention to detail and friendliness of the employees. We will return!

10

Joseph B.

Oct 22, 2023

·

Stayed 7 nights

First time visit to CDMX. Nice clean hotel with good facilities and warm friendly, and competent staff. For a first time visitor, this location was nice because it was very walkable with lots of green spaces and a plethora of restaurants and shops nearby. Shoutout to Liz at the Front Desk. She was so encouraging to me when I was wanted to venture onto the Metro when I was feeling tentative about it. She also gave well informed safety information as to where and when to go. Also, Karla the morning hostess in the restaurant knew me by name and room number after my first day. And chef Jonathan cooked my eggs perfectly over medium every day, which is so crucial in my mind to start the day off right and he was so warm and kind. The front drive staff were all hard working and knowledgeable. The concierge was helpful when I became ill - they showed me how I could get a doctor’s appointment at a nearby pharmacy which then set me up with some medication that had me feeling much better within half a day. There’s a nice pool deck area that’s quiet and relaxing. I didn’t swim, but just hung out there in a robe and lounge chair relaxing at the end of each big day of adventures. The pool and fitness area staff are all very welcoming and attentive. Housekeeping and laundry staff were also very thorough and provided excellent service and timely. Ubers always nearby as well as a continually present queue of more premium car services available as well.

10

Jessica

Apr 4, 2024

·

Stayed 2 nights

Polished but incredibly friendly staff made the stay for us. Excellent waitress in the lobby restaurant, fast and friendly checkin, personable Caesar and door staff. The staff sent a bottle of champagne and cake for my partner’s birthday which was so special - thank you! Fantastic location. The hotel’s renovations are beautiful. The bed linens although clean were super stiff, and the only negative about the stay. 10/10 experience.

6

Rajesh

Feb 10, 2025

·

Stayed 3 nights

Great location and walkable to various restaurants. Hard to get hold of anyone or front desk to request even water for room. No one answered the phone. Tried many times.

10

Dharmesh

Nov 21, 2025

·

Stayed 3 nights

The service was impeccable, location was close to a lot of restaurants and the rooms were spacious and clean.

10

David

Jan 1, 2025

·

Excellent service- kind and attentive staff. Great for couples or families. Near the park you can walk to. Easy to get an Uber when needed! Highly recommend

10

Jaime Jose

Nov 22, 2025

·

Stayed 4 nights

Very nice location with lots of shops and restaurants. Hotel is new and facilities and rooms are new, modern and clean. Gym is great as well. Staff is very attentive and friendly. Would definitely stay here again.

10

Nicole

Nov 8, 2025

·

Stayed 3 nights

My friend twisted her ankle and the staff was very helpful connecting her with the on-call doctor.

2

Geoffrey

Nov 20, 2023

·

Stayed 1 night

I booked through Expedia for another day stay for family. The hotel should have asked me to re-enter my same credit card information for incidentals for the extended stay. They did not . As a result, the hotel refused to honor or accept my previously stored credit card. The hotel humiliated my family, and demanded that they pay for incidentals.

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AI-generated summary based on recent guest reviews

Location

Excellent, safe Polanco base near restaurants, shopping, parks, museums, and the National Auditorium; highly walkable with easy transport access.

Related guest reviews

10

LAWRENCE

Aug 21, 2025

·

Stayed 4 nights

Excellent location, right across from the National Auditorium and the celebriity walk of fame. Close to several different museums and parks. Lots of options.

10

Arnold

May 12, 2025

·

Stayed 2 nights

Safe and convenient. Felt comfortable coming and going. Near popular neighborhoods, attractions, and restaurants.

10

Malcolm

Dec 30, 2023

·

Stayed 8 nights

Fine hotel In upmarket Polanco. Very safe area with lots of restaurants museums and galleries.

10

Victoria

May 1, 2025

·

Stayed 7 nights

This was the perfect place to stay when visiting Mexico City. Our room was, clean, well maintained and quiet. There were lots of great restaurants nearby. There is also a hop on, hop off stop across the road we took advantage of to see the city. The Archeological Museum is in walking distance and worth visiting.

10

Dharmesh

Nov 21, 2025

·

Stayed 3 nights

The service was impeccable, location was close to a lot of restaurants and the rooms were spacious and clean.

10

Kristen

Nov 11, 2025

·

Stayed 5 nights

I recently stayed at the JW Marriott Hotel Mexico City Polanco and can say quite confidently: it’s one of the finest urban luxury stays I’ve experienced (and I travel frequently). If your travel plans take you to Mexico City, especially the Polanco neighborhood, this hotel earns high marks across the board. Nestled in the chic Polanco district on Avenida Andrés Bello, the hotel is within walking distance of high-end shopping, dining and museums. It put me right in the center of Mexico City’s upscale, vibrant energy.

10

Melissa

Jun 7, 2024

·

Stayed 8 nights

Great location!

10

Edda

Oct 6, 2025

·

Stayed 5 nights

Walking distance to shopping and Restaurants

10

Hector

May 12, 2023

·

Stayed 1 night

Best location, within walking distance to shops and restaurants

10

Jaime Jose

Nov 22, 2025

·

Stayed 4 nights

Very nice location with lots of shops and restaurants. Hotel is new and facilities and rooms are new, modern and clean. Gym is great as well. Staff is very attentive and friendly. Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Dining

On-site food and breakfast earn strong praise, though prices can be high; some outlets were limited during renovations.

Related guest reviews

10

Jeanne

Feb 15, 2023

·

Stayed 4 nights

What a perfect get-away for a couple's long weekend. The staff was the best, helpful and attentive. The concierge helped us arrange dinners and private tours of the pyramids. Loved the gym, pool (views for days) and spa (massage therapist was wonderful). Food was also very good. We felt pampered. The hotel was under some construction, but it didn't impact noise or quality of services.

10

Stefano

Jun 28, 2023

·

Stayed 3 nights

Amazing hotel and great service. Great location in Polanco. There is a lot of construction happening on the first floor so there weren't as many onsite amenities as you'd like. Excited to go back and when it's all done.

10

Kelly

Jan 25, 2025

·

Stayed 5 nights

The staff was incredible and the food was delicious at the hotel

10

Phillip

Jun 21, 2024

·

Stayed 5 nights

One of the best Marriott stays I’ve ever had. The staff were delightful, the food was excellent, and the property itself was impeccable.

10

Joseph B.

Oct 22, 2023

·

Stayed 7 nights

First time visit to CDMX. Nice clean hotel with good facilities and warm friendly, and competent staff. For a first time visitor, this location was nice because it was very walkable with lots of green spaces and a plethora of restaurants and shops nearby. Shoutout to Liz at the Front Desk. She was so encouraging to me when I was wanted to venture onto the Metro when I was feeling tentative about it. She also gave well informed safety information as to where and when to go. Also, Karla the morning hostess in the restaurant knew me by name and room number after my first day. And chef Jonathan cooked my eggs perfectly over medium every day, which is so crucial in my mind to start the day off right and he was so warm and kind. The front drive staff were all hard working and knowledgeable. The concierge was helpful when I became ill - they showed me how I could get a doctor’s appointment at a nearby pharmacy which then set me up with some medication that had me feeling much better within half a day. There’s a nice pool deck area that’s quiet and relaxing. I didn’t swim, but just hung out there in a robe and lounge chair relaxing at the end of each big day of adventures. The pool and fitness area staff are all very welcoming and attentive. Housekeeping and laundry staff were also very thorough and provided excellent service and timely. Ubers always nearby as well as a continually present queue of more premium car services available as well.

10

Earl

Nov 21, 2024

·

Stayed 7 nights

Well run hotel. Attentive service. Large comfortable room. Great breakfast.

10

KAren

Jun 11, 2023

·

Stayed 4 nights

Terrific service, great location, spacious, comfortable and clean rooms. This hotel is currently undergoing renovations and should be even better when complete.

10

Taees

Jun 2, 2023

·

Stayed 5 nights

Located in a very pretty, upscale part of the town. They have a great staff, great good! We really enjoyed our stay at JW Marriott. We definitely recommend this hotel.

10

Sofia

Mar 31, 2024

·

Stayed 5 nights

Hotel is beautiful! The hotel rooms are comfortable and really nice. The staff is great! Food is a bit pricey but delicious

10

Gray

Jul 10, 2024

·

Stayed 2 nights

Very nice. Staff was great, food etc

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AI-generated summary based on recent guest reviews

Month	Average price
January	$675
February	$1,217
March	$768
April	$832
May	$690
June	$1,006
July	$677
August	$668
September	$583
October	$949
November	$692
December	$798

Su	Mo	Tu	We	Th	Fr	Sa
				1 $693	2 $518	3 $534
4 $920	5 $1,123	6	7 $718	8 $585	9 $469	10 $469
11 $549	12 $615	13 $872	14 $744	15 $1,247	16 $531	17 $726
18 $606	19 $814	20 $833	21 $1,160	22 $814	23 $740	24 $764
25 $725	26 $823	27 $1,263	28 $1,212	29	30	31

JW Marriott Hotel Mexico City Polanco

Prices for JW Marriott Hotel Mexico City Polanco

Monthly average prices

About this property

Location

Room options

Executive Room, 1 King Bed

Presidential Suite, 1 Bedroom

Room, 2 Double Beds

Executive Suite, 1 King Bed

Deluxe Room, 1 King Bed

Suite, 1 Bedroom

Deluxe Room, 2 Double Beds

Suite, 1 Bedroom, Terrace

Suite, 1 King Bed, City View, Corner

Executive Room, 2 Double Beds

Room, 1 King Bed

Junior Suite, 1 King Bed

Guest reviews of JW Marriott Hotel Mexico City Polanco

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Hotel Mexico City Polanco

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $460	19 $494
20 $629	21 $791	22 $825	23	24	25 $531	26 $535
27 $630	28 $750	29 $1,102	30 $760