DoubleTree by Hilton Montreal

We asked for a towel change and Keurig pods refill at the reception around 11 AM when leaving for a walk. They asked us some clarifying questions, we specified exactly what we wanted, and left. We came back 3 hours later - no towels changed, no pods refilled. Ok, we think, they'll come later, no issue. We'll let them in before going out for a dinner. Again, nothing happen. We go out for a dinner, we come back - still no towels. To make it short - it never happened. No towels, no pods, and our bed was never made. I want to believe this was an exception, omission, and an oversight, but still... Also, the room could use some decoration on the walls, it looks like a medieval Franciscan monastery cell - empty and bare. Other than that, everything was fine.

Very clean hotel and very close to Palaice

Our room was run down. Good location, near subway. Lots of homeless though, be ready.

Room was in somewhat shabby condition: sheer curtains were in shreds, furniture was chipped. Food and dining options limited and overpriced, even by hotel standards. I've previously stayed in Double Tree hotels in London and NYC and found them good value. I don't know if the chain has gone downhill or it's just this one.

Amazing location