Name: Hotel Europa, BW Signature Collection
Address: 1240 Rue Drummond, Golden Square Mile, Montreal, Agglomération de Montréal, Canada, Montreal, Quebec, CA
Price range: $86–$404 per night
Rating: 7.88

What guests think

At Hotel Europa, BW Signature Collection, travellers consistently praise the central, walkable location near the Bell Centre and the generally friendly staff, while noting small, dated rooms, spotty soundproofing, and frequent elevator problems that complicate comings and goings.

Cleanliness feedback is mixed, with many spotless rooms reported but recurring complaints about dust, stains, mold, and lingering odors. Amenities are basic: an onsite Cora's for breakfast, occasional closures or waits, no included breakfast, and off-site parking that some find pricey or inconvenient. Expect a simple stay prioritizing location over frills.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are repeatedly described as small, slow, or out of service, and parking is off site and can feel costly or inconvenient. The onsite gym is basic, and the restaurant or bar hours can be limited.

Related guest reviews

8

Steven

Nov 17, 2025

·

Stayed 5 nights

Breakfast means going to the attached restaurant. Hotel needs some upkeeping. One elevator was down 4 out of 5 days and it was taking over a half hour to go 5 floors so ended up walking up and down the steps. Heater needs updating very nousy

8

James

Nov 16, 2025

·

Stayed 1 night

Everything was good except the elevators were small and working intervals.

6

Nancy

Nov 22, 2025

·

Stayed 2 nights

A few issues were disappointing. Only one small elevator was working, the in-house restaurant was closed on Sundays and Mondays, the bathroom was very small with no towel racks and an awkward shower, the closet was also small with difficult noisy doors. It was quiet and basically clean and staff were friendly.

10

Andrea

Jul 19, 2025

·

Stayed 4 nights

Right in the heart of downtown, location is simply perfect for office meetings in downtown or for access to bars, restaurants and shops. My room was comfortable and of a decent size. The fitness room is very basic but okay for a quick workout. Breakfast was not included but the on site café by the reception is efficient and reasonably priced.

4

Rosalyn

Jul 21, 2025

·

Stayed 1 night

We would not stay here again. When elwe checked in, we learned the restaurant and bar were closed down. Although the staff said it was noted on their website, they failed to notify third party vendors who sell their rooms, like Expedia, which we used to book the room. So we had no idea these amenities were not available at the time of booking. We requested some form of compensation since we would not have stayed at this hotel had we known these amenities were not offered. The receptionist said she would check if she could offer free breakfast, but the manager refused to provide that as recompense. Disappointing. The hotel is also rather shabby- it looks new and crisp on the photos, but it feels outdated and worn around the edges. The fitness room is a joke - my husband went down there to work out and did a 180 and came back up after seeing the abysmal facilities. He'd rather go for a run than use the "exercise lounge." Lastly, if you want ice (the tap water is tepid), you have to go down to the mezzanine level to a rather sad-looking floor every time you want ice. We will not be staying here again.

4

Richard

Nov 28, 2025

·

Stayed 4 nights

Rooms were small and dated. Shower door and toilet were not even 2 inches apart. Mattress was not comfortable. Elevators were extremely small and not reliable. Had to take the dirty service elevator several times. Hallways are extreme narrow. Restaurant - Cora’s has poor service and poor quality breakfast. Go to Oeuffrier on de La Montagne instead. Parking non existant on site. Have to battle the parked taxis upfront to load or unload your bags. Need to go down several stairs upon entry to hotel to reach front desk; not convenient Location is great ; close to Bell Centre. But that’s it. Won’t go back

6

Taylor

Sep 14, 2025

·

Stayed 2 nights

Hotel doesn’t offer parking but there is a convenient, affordable parking garage down the street. THERE IS NO MICROWAVE IN THE ROOM and the fridge is not big enough for anything but a few water bottles. If thats not a problem for you, this hotel is a great and affordable choice perfect if you have an event at the bell center.

8

M

Dec 5, 2025

·

Stayed 1 night

Efficient check-in and check-out, clean and comfortable room, great location. Pleasant and accommodating staff. The elevators are small and slow, creating a bit of an annoyance at times when coming and going.

6

Karine

Oct 27, 2025

·

Stayed 1 night

Central location in the core of the city. Check-in was simple and easy. There are only 2 elevators, and one was out of service, causing lots of long wait times, especially at checkout.

10

Melissa

Sep 2, 2025

·

Stayed 1 night

Friendly staff, allowed early check in, gym facilities were great with everything you need!

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Cleanliness

Feedback is mixed: many guests found rooms very clean or spotless, but others reported dust, hair, stains, mold, and occasional odors, with inconsistent housekeeping.

Related guest reviews

6

Gaurav

Nov 14, 2025

·

Stayed 3 nights

Room was okay not so good and nor properly cleaned.

8

Chris

Aug 23, 2025

·

Stayed 2 nights

Room was spot cleaned but some harder to reach areas were dirty.

2

Shahrzad

Nov 1, 2025

·

Stayed 1 night

There was mold on shower floor and walls. The toilet was dirty. Was there for one night only had to wash up at the sink. Will never go back. This is not the place it used to be.

6

Kimberly Ann

Nov 23, 2025

·

Stayed 1 night

No, bathroom door did not lock or even close for that matter. Had to remove a sheet, when i pulled down the sheets a midnight to go to bed, there was a blood stain. Either it was stained after washing or the maid cut herself/himself and blood from that cut got on the sheets. Turned me completely off of my stay.

6

Ruth

Nov 20, 2025

·

Stayed 3 nights

The room needs an overhaul. Small corner window which made the room dark. The air conditioner was full of dust, tables in room sticky, bathroom door was filthy. There was long black hair everywhere included in folded towels!!!!! There was a hole sloppily repaired. However, the staff were excellent and the location phenomenal.

4

Gordon

Nov 24, 2025

·

Stayed 3 nights

It is located in a good area with lots of shopping venues within walking distance. The hotel is run down and the room was extremely small and in poor condition, extremely dated and dirty. I would not stay again and would spend the extra money for a better hotel of which there are several in the general vicinity. The pictures provided on the web site are very misleading and does not reflect the condition of the hotel in person.

10

Joanna

Nov 22, 2025

·

Stayed 1 night

Room was spotless, the staff was very friendly and helpful, great location, breakfast in the building.

2

Andrew

Nov 9, 2025

·

Stayed 2 nights

Towels weren’t very clean and facecloth smelled like vinegar, couch was dirty, and bed was mediocre at best. I’ve stayed at Best Western Plus hotels in other cities and this location is by far the worst I’ve seen so far.

4

Jillian

Nov 24, 2025

·

Stayed 7 nights

The room was ok pretty dirty. Not well maintained. Having to use the service elevator full of garbage for 5 out of the 7 days of our stay. We had booked 4 rooms and 3 were placed on the 4th floor while one was place on the 2nd floor. All the rooms were supposed to have microwaves and 1 out of 4 did. The hotel is in a great location but not worth the price. Most of the rooms didn’t get freshened up unless we asked for it after not being done.

10

David K

Dec 6, 2025

·

Stayed 3 nights

Very clean.

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Rooms

Rooms tend to be small and dated with very tight bathrooms, limited lighting or views, thin doors, and noisy or inefficient AC; a few rooms are larger or quieter. Comfort suits short stays, but layout and noise vary widely.

Related guest reviews

4

Jeffrey Roy

Nov 10, 2025

·

Stayed 2 nights

Room was very small, and the view out the window was an old rusty trash can. A/C didn't work in room. Room was very dusty and stale feeling. Was happy when it was time to checkout.

4

Andrew

Oct 4, 2025

·

Stayed 3 nights

The queen room was incredibly tiny even compared to an NYC room for the same price. The floor was dirty. The bed was a rock. The bathroom vanity was broken. The toilet was so poorly placed that you had to have your knees in the shower. The first night the water didn't work but that was Montreal itself shutting the main to do maintenance and all we were offered was bottled water. We then upgraded to a king room the second night which was nicer but the door handle was broken and that took them an hour to fix. The only saving grace of this two star was the staff was nice. We had the room non refundable but I would have refunded it.

8

Seungwoo

Nov 20, 2025

·

Stayed 1 night

Great location. A bit small and outdated rooms.

8

Mitch

Nov 13, 2025

·

Stayed 1 night

Staff were great. Room was spotless. Location is great. Parking is quite close, in covered parking garage just down the street. However, the room doors are really thin - so I heard people walking down the hall talking, and even in the room across the hall from me! Luckily, I was not on a party floor. The hotel is great, but I recommend bringing earplugs just in case you get noisy neighbours.

8

Jeanette

Sep 26, 2025

·

Stayed 2 nights

Very clean, undergoing moderization. No recycle bins in room. Bed very comfortable. The ac/heater is noisy, but efficient. The only negative point is the room overlooked a laneway with industrial garbage bins. The issue was the pre dawn garbage collection.

6

Michelle

Oct 12, 2025

·

Stayed 3 nights

I can only speak to the room I had and the two words that come to mind are dark and sparse. No need for room darkening shades because the small window faces an exterior wall so very little light comes in. Inside the room there is a small wall sconce by the door and two small reading lights at the bedside. That’s it. First time I have had to use my phone flashlight in a hotel room while all of the lights are on… at noon. In addition to sparse lighting, the furniture is minimal. There is a bed with attached night stands, a very small cafe table and chair, and a mini fridge in a small cabinet. In a decently sized room, this felt empty and uninviting. There is not a lot of table/desk space to work on a computer or set things down, not to mention no pictures on the wall, no drapes around the window, and no rug. The bathroom has sufficient lights and had been update but there were rust spots in the corners, a sloppy paint job, and hair on the tile floors. Also, no full length mirror. Check-in staff was super friendly. Sheets were clean and bed was comfy. Lots of food and shopping in walking distance.

6

ANGELA

Nov 25, 2025

·

Stayed 3 nights

The room itself was fine, comfortable bed, good staff, etc. The problem was the location next to an exit door that guests used through the night and our window was just above where renovations were taking place as early as 5:30 am so the noise from both of these conditions made for very poor sleep.

8

David

Nov 4, 2025

·

Stayed 2 nights

The room was good. There is a fundamental issue with the glass shower door being too high. Water from a shower continually leaks out as a result of gap. Other than that the room was clean, large, and had a small fridge which came in handy.

6

Thomas

Dec 17, 2025

·

Stayed 2 nights

Great location, but very hard to remain asleep between the loud AC and the doors loudly slamming all the time.

6

Kimberly

Nov 18, 2025

·

Stayed 1 night

The room and hotel is very dated and lacking. They use the "Europa" banner as an excuse for small, minimalist and dated accommodations. I felt like I was in a rooming house with only sheers on the windows and full visibility into my room from the courtyard. Location was exceptional but certainly many opportunities for improvement.

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Service

Staff are frequently described as friendly, helpful, and accommodating, including early check-ins and room changes, though some guests reported rude interactions, billing issues, or slow follow-up on problems.

Related guest reviews

10

Daniel

Sep 21, 2025

·

Stayed 2 nights

Decided to extend my stay, staff was extremely accomodating allowing for a seemeless transfer to another room for the additional 2 nights

10

Cathy

Nov 18, 2025

·

Stayed 1 night

Quick and easy check in, friendly staff, lovely lobby

10

brendon

Nov 23, 2025

·

Stayed 3 nights

Place was vwry clean and.staff were amazing

2

Anna

Nov 21, 2025

·

Stayed 1 night

The room was awful, the heating unit did not work so they transferred me to another room where the blinds didn’t work and then they transferred me to another room where again the heating didn’t work and then they transferred me to the lobby where I had to wait a half an hour for them to find me a suitable room and I finally got to my fourth room. The heating unit in the room was terrible. It was blaring like a freight train all night long and clicking sounds or being made every half hour it sounded like the door was unlocking. The front staff were terribly rude and I didn’t even have shampoo in the room. I also found hair in my towel. It was an absolute disaster. I would really not recommend this hotel for anyone awful experience.

10

Vanessa

Aug 28, 2025

·

Stayed 2 nights

Staff is very friendly and helpful, location is good, and the room was clean and comfortable. The construction is a bit of a headache, but that’s summer in a big city.

10

Judith

Sep 21, 2025

·

Stayed 3 nights

Good value. Clean, comfortable, exceptional service at reception. Convenient location for walking around the City. Will definitely stay there next time I’m in Montreal

2

edina

Nov 30, 2025

·

Stayed 1 night

Poor customer service

2

Frans

Aug 19, 2025

·

Stayed 2 nights

One of the worst experiences I’ve ever had. First of all, when I arrived, I was told I could park in front of the hotel for 20 minutes to unload my luggage. After only 3 minutes, I received a $97 parking ticket. This is extremely frustrating, and when I spoke with the staff, they simply said there was nothing they could do—despite the fact that they were the ones who told me I could park there. On top of that, the hotel does not have its own parking. The nearest option is about a 5-minute walk away, which is very inconvenient. Every morning we were woken up at 6 AM because of loud construction behind the hotel. The room itself was very disappointing—tiny, poorly designed, and completely different from the pictures shown online. The bathroom was extremely small, and the fridge in the room was broken. Overall, this was a terrible experience. I would not recommend this hotel at all case is less then motel.

10

Rob

Oct 23, 2025

·

Stayed 2 nights

We needed a early check-in and staff was very accommodating .

2

George

Jan 13, 2026

·

Stayed 7 nights

I got charged more than what my booking said. They did a system change during my stay so receipt doesn’t show whole stay. One transaction with my visa is missing on the receipt. I’ve sent 2 emails and called twice but still haven’t received any news. Another guest was checked in to our room during our stay. It was a good thing we didn’t lose anything in our room as the other guest had access to our room.

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Location

Exceptionally central for downtown, steps from Sainte-Catherine Street and a short walk to the Bell Centre, restaurants, shopping, and metro. Some guests reported early-morning construction noise and challenging curbside loading.

Related guest reviews

10

Allen

Sep 23, 2025

·

Stayed 3 nights

Great spot right in the heart of downtown. Once you get out of the hotel, within like 20m you are on Rue St. Catherine and within 2 to 3 block of the Eaton Centre. Lot’s of restaurants in the area and within like 20 minutes walking distance to Mont Royal, McGill, Musee de Beaux arts and Desjardin Complex. Rue St. Catherine is very lively, there was always people out and about even at night.

10

Paul

Nov 19, 2025

·

Stayed 1 night

Downtown location makes it an easy walking distance to the Bell Center and restaurants/fast food outlets.

10

Fred

Nov 24, 2025

·

Stayed 2 nights

Great location for a Hockey game or Shopping on St Catherines

10

Daniel

Sep 19, 2025

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Stayed 1 night

Great location in the center of the downtown shopping, dining and entertainment district.

10

Umar

Nov 6, 2025

·

Stayed 5 nights

Friendly staff, good location, good price. Rooms were simple and clean, you can't expect much more for the price. Therefore 5 stars.

10

Christina

Jun 29, 2025

·

Stayed 1 night

The parking was tough has to walk go blocks but the location was amazing- right next door to st Catherine and two blocks from bell centre!

6

Kim

Oct 25, 2025

·

Stayed 1 night

Emplacement idéal pourun evenement au Centre Bell. Par contre, il y a de la construction à l'hôtel et dans les environs. Donc on a étéréveillé à 7h50 par des coups de marteau juste à l'exterieur de notre chambre.

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8

milena

Sep 17, 2025

·

Stayed 2 nights

Great location

8

Michael

Jul 26, 2025

·

Stayed 1 night

Location is key to this property because it’s a short walk to most downtown attractions.

10

Francois

Nov 16, 2025

·

Stayed 5 nights

Excellent hotel in a great location. Very convenient if you want to go to hockey games as it is only a short walk from the Bell Center.

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Dining

Breakfast is available at the attached Cora's and is praised by some, but it is not included and there can be long waits or unexpected closures; the lobby coffee machine is appreciated.

Related guest reviews

8

John

Jan 31, 2026

·

Stayed 2 nights

I just wish that the restaurant and bar would’ve open when we arrived back at the hotel after the concert. The sign said open until 11 and we arrived back at 9:30. There must have been 20-25 people all wanting to go to the restaurant

10

George

Nov 24, 2025

·

Stayed 2 nights

Yes, the breakfast great and fresh.

10

Andrea

Jul 19, 2025

·

Stayed 4 nights

Right in the heart of downtown, location is simply perfect for office meetings in downtown or for access to bars, restaurants and shops. My room was comfortable and of a decent size. The fitness room is very basic but okay for a quick workout. Breakfast was not included but the on site café by the reception is efficient and reasonably priced.

10

Theresa

Oct 30, 2025

·

Stayed 3 nights

Staff were friendly and helpful. Good quality at reasonable cost. Location is close to everything. The restaurant in the hotel was great, really good food and service in the restaurant was excellent. Will come back again.

8

Sean

Dec 26, 2025

·

Stayed 1 night

No breakfast included.

8

Chris

Nov 25, 2025

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Stayed 4 nights

There was no included breakfast - - instead, we were encouraged to visit the Cora's restaurant, as part of the building; which was incredibly understaffed and had long waits to be seated and served.

10

Diane

Nov 26, 2025

·

Stayed 1 night

Rapidité et courtoisie. L’hôtel est très bien situé dans le centre-ville de Montréal. Il y a un restaurant Chez Cora à même le lobby de l’hôtel.

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8

R N

Jun 11, 2025

·

Stayed 2 nights

Did what was required. Slightly disappointed when bar was shut but went back to pub I had been in for a nightcap

8

Mani

Oct 25, 2025

·

Stayed 2 nights

breakfast was not free

8

David

Aug 15, 2025

·

Stayed 4 nights

Good location. Decent breakfast restaurant. Good free coffee machine in lobby. Has a gym. Coffee in the restaurant was very weak. Rooms are clean and functional but nothing special. 30 minute walk to old Montreal/Port ( or $15 cab/uber). 1 block from Bell Centre.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$71
February	$76
March	$80
April	$104
May	$188
June	$151
July	$171
August	$178
September	$196
October	$138
November	$99
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11 $127	12 $203
13 $109	14 $130	15 $263	16 $252	17 $162	18 $167	19 $214
20 $125	21 $165	22 $216	23 $260	24 $289	25 $361	26 $404
27 $273	28 $119	29 $127	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $226	2 $134	3 $226
4 $120	5 $168	6 $179	7 $236	8 $190	9 $224	10 $207
11 $150	12 $126	13 $138	14 $161	15	16 $174	17
18 $126	19 $139	20 $154	21 $230	22 $226	23 $236	24 $165
25 $86	26 $101	27 $109	28 $103	29 $115	30 $136	31 $115

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Monthly average prices

About this property

Location

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Who stays here?

What guests think

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