Empire Suites
Property description
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include a fireplace in the lobby, a banquet h...
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Guest reviews
7.3
Good
Based on 993 verified reviews
Who stays here?
Business
26%
Couple
40%
Family
16%
Group
16%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews, Empire Suites earns praise for its central, budget-friendly location and some clean, comfortable rooms, but recurring complaints cite very basic breakfast, slow or unhelpful service, maintenance issues, and tight, costly parking.
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10
Fode
2 weeks ago
·
Stayed 1 night
I did not get a chance to have breakfast
I did not get a chance to have breakfast
2
Taylor
2 weeks ago
·
Stayed 3 nights
First of all, the check-in process was one of the worst I’ve ever experienced. The line was constantly long because it seemed to take nearly 45 minutes per guest just to complete check-in and that’s only if everything went smoothly. My own check-in experience was terrible. Before arriving, I had already added a credit card to the reservation, but for some reason they refused to use it and instead demanded cash. When I offered the equivalent amount in USD based on our reservation total, they still refused it. Our booking was 385 CAD, which converts to roughly 281 USD, but they insisted on charging 385 USD instead — over 500 CAD. There was no way I was agreeing to that. I then had to contact the booking agency to update the reservation into my travel partner’s name so we could use their card. After that, we had to stand in the long check-in line for a third time. During the process, they also seemed confused about the booking platform, asking if we booked through Expedia when we had actually booked through Hotels.com. On top of that, they requested an additional security deposit that was never clearly disclosed beforehand. At that point, after spending well over an hour dealing with check-in, I just paid it so we could finally get to the room. The room itself was modest and bordering on shabby. It also lacked amenities that were shown in the listing photos, including a fridge and a larger TV. Even the elevators were bad, skip this one or you will regret it!!
First of all, the check-in process was one of the worst I’ve ever experienced. The line was constantly long because it seemed to take nearly 45 minutes per guest just to complete check-in and that’s only if everything went smoothly. My own check-in experience was terrible. Before arriving, I had already added a credit card to the reservation, but for some reason they refused to use it and instead demanded cash. When I offered the equivalent amount in USD based on our reservation total, they still refused it. Our booking was 385 CAD, which converts to roughly 281 USD, but they insisted on charging 385 USD instead — over 500 CAD. There was no way I was agreeing to that. I then had to contact the booking agency to update the reservation into my travel partner’s name so we could use their card. After that, we had to stand in the long check-in line for a third time. During the process, they also seemed confused about the booking platform, asking if we booked through Expedia when we had actually booked through Hotels.com. On top of that, they requested an additional security deposit that was never clearly disclosed beforehand. At that point, after spending well over an hour dealing with check-in, I just paid it so we could finally get to the room. The room itself was modest and bordering on shabby. It also lacked amenities that were shown in the listing photos, including a fridge and a larger TV. Even the elevators were bad, skip this one or you will regret it!!
2
Tesha
Mar 24, 2026
·
Stayed 3 nights
The gym equipment was crap and very wobb
The gym equipment was crap and very wobb
6
Ankur
Mar 19, 2026
·
Stayed 1 night
Just ok. Room smelled musty.
Just ok. Room smelled musty.
10
haikel
Mar 17, 2026
·
Stayed 6 nights
Nice hotel right in the heart of Montreal close to everything.
Nice hotel right in the heart of Montreal close to everything.
1606 Rue Saint-Hubert, Quartier des Spectacles, Montreal, Canada
Location
With a stay at Empire Suites in Montreal (Downtown Montreal), you'll be a 3-minute walk from Sainte-Catherine Street and a 2-minute drive from Montreal Convention Centre. This hotel is 0.9 mi (1.5 km) from Old Port of Montreal and 1.2 mi (1.9 km) from Notre Dame Basilica.
More location infoProperty Policies
Check-in
Check-out
From 16:00 to 00:00
Before 11:00
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