Is parking available at the property?

Parking is available on-site, with valet parking offered at a fee of CAD 40 per day, which includes in/out privileges. Limited parking is also available, but height restrictions apply. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is offered for a fee, approximately CAD 19.00 to 26.00 for adults and CAD 9.50 to 13.00 for children. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Does the property allow pets?

The property does not allow pets, but service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out is available for a fee of CAD 75.00, subject to availability. Early check-in can be requested but is also subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Ottawa, within a 10-minute walk of Rideau Canal and Parliament Hill. It is approximately 0.7 miles from Rogers Centre Ottawa and University of Ottawa, and about 13.9 km from Ottawa International Airport.

Does the property have a swimming pool?

Yes, the property features a swimming pool. Details regarding whether it is indoor or outdoor, heated or not, and operational hours are not specified.

What are the policies for guests staying with children?

Up to 3 children aged 18 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CAD 20 per night, subject to availability. Advance request or confirmation may be required for rollaway beds.

Sheraton Ottawa Hotel - Comfort and Convenience

Average nightly price at Sheraton Ottawa Hotel by month, last 12 months (USD)
Month	Average price
January	US$150
February	US$178
March	US$162
April	US$196
May	US$246
June	US$242
July	US$165
August	US$180
September	US$231
October	US$219
November	US$206
December	US$171

What guests think

At Sheraton Ottawa Hotel, travelers repeatedly praise the central, walkable location and friendly staff, while recurring pain points include a long-closed pool and valet-only parking with clearance limits, added fees, and occasional delays.

Guests frequently find rooms clean and spacious, but some note aging bathrooms, noise from traffic or ventilation, and occasional maintenance issues. Breakfast and the on-site dining draw praise for quality, though some find prices high or options limited during renovations. A good fit for travelers who prioritize simple comfort and city exploring over on-site amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are mixed: the pool has been closed or under renovation, the on-site gym is praised, and valet-only parking has clearance limits, fees, and occasional long waits (garage or access under renovation at times). Some guests also note no EV charging and limited lounge/restaurant operations.

Related guest reviews

6

Sandra

4 Sept 2024

·

Stayed 1 night

Parking clearance does not accommodate larger vehicles. Picked this hotel because of its underground parking and couldn't use it. Booked for breakfast add on and wasn't given the voucher but front staff cleared it up quickly.

4

Annik

23 Aug 2025

·

Stayed 2 nights

Il n’y avait pas de piscine malgré l’affiche de celle ci . On nous a dit depuis plusieurs années déjà. Fourmis dans la chambre. Bruyant, travaux de démolition à l’extérieur. Stationnement payant exagéré. Très déçu pur le prix de notre escapade 576$ gaspillage tant qu’à moi. J’aurais été ailleurs pour le même prix.

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8

Megan

23 Oct 2023

·

Stayed 2 nights

Given your parking garage was not accessible due to renovations and valet parking was the only option per hour staff, you shouldn’t have charged for the valet parking particularly given we had to walk with the attendant to get our car the one day because there was as such a backlog. Also, luggage trolley was left unattended on the uneven sidewalk. It rolled and tipped and hit my niece in her head.

8

Sylvianne

22 Sept 2024

·

Stayed 1 night

Lavabo de la chambre bouché. Stationnement 5’7’´ peu accessible. Aucune borne pour recharger les voitures électriques.

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10

kumalasari

11 Aug 2024

·

Stayed 1 night

Very friendly staff. Gym is amazing. Location is very convenient to walk around the area. Tons of food options

8

Andrea

23 Oct 2023

·

Stayed 2 nights

I enjoyed my stay, but the current parking issue was very bothersome, with no underground and valet working around the clock. I was told to call down to ask for my car 15 minutes prior to me leaving, but there was no answer. When I went to the front lobby, I had to wait over 20 minutes for my car.

6

Matthew

8 Jun 2025

·

Stayed 2 nights

Unfortunately the pool is closed and wont reopen. It was a great pool. The bathrooms are dated and overall the hotel is not up to Sheraton standards anymore.

6

Fay

25 Oct 2023

·

Stayed 1 night

Hotel is conveniently located downtown but rooms need updating. Parking is also an issue as you do not have access to your car. It has to be valet to another location off site and there is always a wait time to get your car back.

2

Michèle-Andrée

12 Oct 2025

·

Stayed 2 nights

Le site de réservation nous a induit en erreur, nous avons selectionné cet emplacement avec deux critères : piscine & stationnement. À notre arrivée, nous ne pouvions utiliser le stationnement car il etait "trop haut". La piscine est FERMÉE depuis plusieurs années apparemment... nous ne sortons pas souvent et aurions pu aller dormir chez de la famille gratuitement mais voulions profiter de la piscine et du centre-ville d'ottawa.... c'est un voyage décevant et une très mauvaise expérience avec EXPEDI.CA, probablement la dernière

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2

Dorota

27 Apr 2025

·

Stayed 2 nights

Booked through Expedia. Filtered for property with a pool. Their pool hasn’t been operating for more than 2 years and I BOOKED IT FOR THE POOL. I feel scammed.

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Cleanliness

Reviews largely describe Sheraton Ottawa Hotel as clean, with tidy rooms and common areas. A smaller number report musty odors, dust, clogged drains, or missed service.

Related guest reviews

10

Jennifer

27 Sept 2025

·

Stayed 1 night

The room was in wonderful shape and very clean. Smart TV with access to Netflix, YouTube and Prime video. Staff were outstanding and friendly. Breakfast was yummy and had plenty of options at the buffet. Our room was right near the elevator but we didnt hear it at all throughout the night. By far, my favourite hotel so far.

8

Catriona

12 Nov 2025

·

Stayed 2 nights

Clean and spacious room; staff were nice and efficient; restaurant was good, parking was good. Hotel located in walking distance from major attractions.

10

Daniel Benjamin

15 Sept 2025

·

Stayed 2 nights

The hotel was in good and clean condition. Staff was friendly in the limited interactions. Room was clean and above average in size. Bathroom was also clean, shower pressure was good. The only thing I can complain about is the size of the shower towels. Would stay again if I should ever need to go back to Ottawa.

2

Mike Stephane

16 May 2024

·

Stayed 1 night

The bathtub was clogged and the room was not clean

10

Yokeling

10 Jun 2024

·

Stayed 2 nights

Very clean

4

Sarah

20 Aug 2023

·

Stayed 2 nights

Things that should have been mentioned at time of booking: No room service or restaurant because kitchen is going through renovations. Garage is going through renovations as well. They have valet but it’s very slow had to wait 45mins to get my car. But disorganized. Car is parked a couple blocks away so if you need it or something from it you wait for valet person to get it. TV and Safe didn’t work and maintenance person wasn’t around til next day. Fridge didn’t work and food left in it was then went off. Room had a bit of a stale smell and there was a lot of dust, and (what I hope to be) cherry pits around the base of the bed. These things said at least the staff are very friendly. The area is completely walkable and many sites close by. Probably wouldn’t book at this hotel again though. Pricey for what is offered or for what ain’t being offered. - would have liked to know of renovations when booking, probably would have boomed elsewhere.

10

Tina

12 Mar 2025

·

Stayed 2 nights

Perfect location. Clean and spacious rooms. Staff were very helpful and pleasant.

4

IRIT

5 Dec 2023

·

Stayed 1 night

bad smell in the room and bed sheets

10

Lianne

6 Aug 2025

·

Stayed 1 night

Great experience. Clean and quiet with comfortable beds. Staff were all very friendly and helpful which is especially appreciated after a long day.

10

Nelgie

1 Aug 2025

·

Stayed 1 night

Our room was spacious and very clean. Staff were really nice and polite. We enjoyed our stay. Highly recommended.

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Rooms

Rooms are often spacious with comfortable beds and streaming-capable TVs, but decor and bathrooms can feel dated. Some guests mention noise from traffic, elevators, or HVAC, and limited in-room amenities like no microwave.

Related guest reviews

6

WEIXING

15 Aug 2023

·

Stayed 3 nights

Air conditioner is really too noisy. Other than that, everything else are great.

10

Jennifer

27 Sept 2025

·

Stayed 1 night

The room was in wonderful shape and very clean. Smart TV with access to Netflix, YouTube and Prime video. Staff were outstanding and friendly. Breakfast was yummy and had plenty of options at the buffet. Our room was right near the elevator but we didnt hear it at all throughout the night. By far, my favourite hotel so far.

10

Jennifer

25 Jun 2025

·

Stayed 2 nights

We liked the central location and everyone we had the pleasure of dealing with was so friendly and helpful. The room was large, comfortable and quiet.

6

Carla

3 Jul 2025

·

Stayed 1 night

We stayed on the tenth floor but the noise from traffic was horrible - tunneling up between buildings. Hard to get a decent nights sleep. Also the condition of the room was outdated and also very small - like a studio, which was unexpected and lended no privacy. Our room was next to the elevator and the door opened to the whole space - very abnormal configuration.

8

Zhenyu

28 Jan 2024

·

Stayed 1 night

The hotel is at a very good location in Ottawa, convenient to most of the popular places. The reasons I didn't give it 5 stars: the decoration is a little old (but it is very clean), and its air conditioning is a little noisy (but not impact sleeping).

8

Boqiang

7 Jul 2025

·

Stayed 3 nights

The only thing is the room was next to the elevator, which was a bit noisy during the evening.

10

John

4 Sept 2023

·

Stayed 2 nights

If you stay on back part of the property near Connor street you will be subject to constant noise from mechanicals outside the hotel. Not too bad if you adore the sound of mechanical white noise but if you are a light sleeper... beware!

10

Wai Lap

23 Aug 2023

·

Great location in downtown Ottawa. The room was decent in size. The TV allowed streaming so it was great for the kid. It would be more amazing if a small electric aater kettle and a better coffee machine was provided. Generally very happy with the stay

8

Jonas

21 May 2024

·

Stayed 3 nights

The hotel was right in the middle of the city. It was very close to the parliament building which was our main purpose of the stay. Easy check in and out. Well kept property. The only downside is it didn’t have a microwave for heating snacks for the kids.

10

Nelgie

1 Aug 2025

·

Stayed 1 night

Our room was spacious and very clean. Staff were really nice and polite. We enjoyed our stay. Highly recommended.

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Service

Staff are frequently praised as friendly, professional, and helpful at check-in and throughout the stay. However, some guests encountered rude valet interactions, housekeeping misses, or check-in/valet mishaps and delays.

Related guest reviews

10

Baoshe

12 Aug 2025

·

Stayed 1 night

We had very positivie experience during our stay in this hotel. Front desk staff was very friendly.

10

Bruce

21 Sept 2025

·

Stayed 1 night

Very friendly front desk.

10

viviane

16 Jan 2026

·

Stayed 2 nights

Great and friendly service

4

Matthew

20 Oct 2025

·

Stayed 4 nights

The property is ancient. Customer service at the front desk is poor. As requested online booking for a king size bed room but they offered a queen size bed room without explanation. Besides, I spoke to the front desk staff in person requesting housekeeping to clean up my room on the following day. Unfortunately, there was no housekeeping service for clean up the room over three nights Hence, it made me upset.

2

Mike

7 Aug 2023

·

Stayed 1 night

They checked my wife and I in and when I got to the room, I opened the door on another guest and his half-naked wife. The staff had checked two sets of guests into the same room. When we went back to the desk, after embarrassing the poor woman and humiliating me, they offered an apology and fobbed us off with free parking and a breakfast. I'll be contacting head office to file a formal complaint. Don't stay here.

2

Alvin

9 Sept 2023

·

Stayed 2 nights

Didn’t get bedroom cleaning although front desk was notified to

10

ธฤษิดา

27 Aug 2025

·

Stayed 1 night

Sheraton standard, very helpful and professional staff

2

Yifei

11 Aug 2025

·

Stayed 2 nights

My experience here has been quite unpleasant due to the mandatory valet parking. We drove to the hotel as directed by the map, but the underground parking gate wouldn’t open because we had to wait for a valet to take the car. This arrangement seemed to give one of the valets an inflated sense of “authority “, he was very rude when I asked questions, then decided to let the car behind us enter first and simply left us waiting there. He clearly doesn’t think his job there is to provide good services.

10

Kathleen

7 Oct 2025

·

Stayed 2 nights

Very close to the major Ottawa attractions. Staff was incredibly friendly and helpfulZ

10

Chris

14 Jul 2025

·

Stayed 2 nights

The staff are always so friendly and helpful.

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Location

Consistently central and walkable to Parliament Hill, ByWard Market, transit, and downtown sights. A few note the downtown area feels less safe or quiet at times, but most value the convenience.

Related guest reviews

10

Kalyani

27 May 2024

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Stayed 3 nights

Convenient location

8

Catriona

12 Nov 2025

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Stayed 2 nights

Clean and spacious room; staff were nice and efficient; restaurant was good, parking was good. Hotel located in walking distance from major attractions.

10

Olivera

12 Oct 2025

·

Stayed 2 nights

Great location.

8

Chris

26 Oct 2023

·

Stayed 2 nights

Great hotel but it seems like the downtown core has taken a bit of a nose dive. Repeatedly told by locals that it’s not as safe in the area as it once was. Nothing the hotel can do about this though. Facilities were totally fine.

10

Hasina

11 Aug 2025

·

Stayed 1 night

Great location!

10

Pat

24 May 2025

·

Stayed 3 nights

Very convenient location and walkable to all attractions.

10

Céline

26 Oct 2025

·

Stayed 1 night

Nous aimons beaucoup l’hôtel Le Sheraton et qui est proche de tout les faits saillants au centre ville de Ottawa!

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10

Siu Keung

13 Jun 2024

·

Stayed 2 nights

Convenient location. Walking distance to parliament hill, rideau canal, byward market and other attraction areas. Just park your car in the hotel and start walking around.

10

Rafael

12 Jun 2024

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Stayed 2 nights

The hotel is in a great location. Easy to get around. Walking distance to shops, restaurants and things to see.

10

Gaurav

13 Aug 2025

·

Stayed 2 nights

Location is very good.

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Dining

Breakfast and the on-site dining receive positive feedback for taste and options, including an omelet station. Others found prices high and menus or lounge offerings limited during renovations or reduced hours.

Related guest reviews

6

James

5 Oct 2025

·

Stayed 2 nights

Sean the bartender was great to chat with

10

Jennifer

27 Sept 2025

·

Stayed 1 night

The room was in wonderful shape and very clean. Smart TV with access to Netflix, YouTube and Prime video. Staff were outstanding and friendly. Breakfast was yummy and had plenty of options at the buffet. Our room was right near the elevator but we didnt hear it at all throughout the night. By far, my favourite hotel so far.

8

Schelling

26 Nov 2025

·

Stayed 1 night

Room was large and clean. The service was impeccable. The only problem was that the lounge on the first floor was closed in the afternoon so couldn't get a drink.

6

Mitchell

30 Jun 2025

·

Stayed 3 nights

I booked this hotel and specifically the "Exe utive Level" room because of the access to the Club Lounge . It was advertised as serving a breakfast and evening hors d'oeuvres as well as bar service . Upon check-in , I was informed that all food and drink options were only available in the restaurant in the lobby area. I was given vouchers for the breakfast buffet which in all fairness was quite decent . They also had some food in the evening which was mediocre at best. Egg rolls and noodles one night , Meatballs , pizza and canneloni the next night . A Manhattan cost me $20 !! I've been in lounges at several hotels and enjoy the upgraded experience and willing to pay for it , which I did . Although the lounge was accessible to me , there was nothing there other than some soft drinks , a few snack items and a coffee machine . It was essentially deserted . Blaming it on Covid is getting a little thin this far out from the actual pandemic . Sheraton Ottawa badly needs to update their information to accurately reflect what guests can expect and then let them decide if it's worth paying extra or not .

8

Mariia

25 Sept 2025

·

Stayed 1 night

A decent hotel, nothing too special, but overall fine. The breakfast was okay, and the main advantage is definitely the location – right in the city center, close to everything.

10

Karen

11 Aug 2025

·

Stayed 1 night

Basic menu however the food was delicious

8

BIRSEN

6 Sept 2024

·

Stayed 5 nights

What I didn’t liked was the breakfast it is too simple and ordinary for Sheraton Hotel when we compare with other Sheraton hotels :))But there is a excellent staff in breakfast part from Chief to staff I was

8

Robert

10 Aug 2023

·

Stayed 2 nights

Location was excellent,the staff was excellent especially the Breakfast greeters and the staff refilling the food containers. However, the hotel is in the midst of renovations; the pool was closed and the restaurant was only offering a very limited selection of meals.

10

Terry

17 Oct 2025

·

Stayed 1 night

Rooms were quite and clean. Wifi was good, breakfast buffet with the omelet station was perfect

6

Wayne

5 Sept 2024

·

Stayed 3 nights

The breakfast for $26 was not much then the free breakfasts offered at other hotel chains. Although you did have someone making omelets on one the days I was there.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $263	6 $231	7 $183
8 $140	9 $242	10 $204	11 $232	12 $199	13 $181	14 $191
15 $153	16 $291	17 $580	18 $497	19 $213	20 $159	21 $154
22 $245	23 $887	24 $895	25 $337	26 $229	27 $145	28 $145
29 $159	30 $242

Su	Mo	Tu	We	Th	Fr	Sa
		1 $895	2 $1,078	3 $229	4 $159	5 $166
6 $175	7 $257	8 $455	9 $382	10 $428	11 $138	12 $144
13 $145	14 $173	15 $190	16 $191	17 $145	18 $144	19 $147
20 $148	21 $145	22 $153	23 $153	24 $145	25 $147	26 $145
27 $145	28 $147	29 $153	30 $153	31 $146

Sheraton Ottawa Hotel

Prices for Sheraton Ottawa Hotel

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Suite, 1 Bedroom, Club

Room, 2 Double Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 1 King Bed, Club

Room, 2 Double Beds

Executive Room, 1 King Bed, Executive Level

Room, 1 King Bed

Suite, Club

Room, 2 Double Beds, Club

Executive Room, 2 Double Beds, Executive Level

Guest reviews of Sheraton Ottawa Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Ottawa Hotel

Prices for upcoming dates