Puerto Aventuras Hotel & Beach Club

old room, no more warm jacuzzi at the beach bar , at check in they dont help with your luggage, staff were laid down in lobby sofas on their cellphone , at the beach good experience with waiters

It was perfect

Badly remodeled. Two lights missing (not the bulb but connection/cables). Iron not working. Bathroom magnifier mirror old and no light.

The room was very spacious and pleasant with a lovely view, but needs some updating. Housekeeping came every day but did very little. Towels had ragged edges and things like shampoo, conditioner and amenities that had been replenished daily on prior stays were not replaced unless you asked for it. The beach bar food changed a lot and “beach food” like chicken fingers were no longer available. We loved the beach bar on previous visits and barely went on this one. One of our favorite things about the hotel used to be the delicious breakfast enjoyed overlooking the ocean at the restaurant. Now, nobody is at the restaurant….so empty that we never knew if it was open or not. We did enjoy the Teppanyaki experience with friends and it was wonderful. The pool area is still lovely with lots of great places to enjoy the sunshine or shade yourself. We did not like all of the ropes blocking off the beach at all. We still like the hotel and it is a reasonable place to stay, but half of our vacation was listening to pounding outside our room as they continued their renovations…beginning at about 8:30 in the morning. We were told it would only be one day but it lasted more than a week. Even when we left 3 days early due to a funeral, the pounding was still going strong. Some of the staff were extremely helpful and knowledgable, and some just didn’t seem to care at all. It’s a shame because we had a much better experience staying there a few years ago and we loved that hotel.

Room was clean. Bed was good. Location is great. Only critique is that the music for the pool area was too loud. Speaker should be relocated away from the rooms.