Puerto Aventuras Hotel & Beach Club
Property description
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
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Guest reviews
8.9
Fabulous
Based on 146 verified reviews
Who stays here?
Couple
45%
Family
44%
Group
10%
What guests think
AI-generated summary based on recent guest reviews
At Puerto Aventuras Hotel & Beach Club, travelers praise the beachfront, walkable location near restaurants and the marina, the relaxing vibe, and consistently friendly staff, while experiences with rooms and facilities range from newly refreshed to dated and under renovation.
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6
Alma
4 Apr 2026
·
Stayed 2 nights
old room, no more warm jacuzzi at the beach bar , at check in they dont help with your luggage, staff were laid down in lobby sofas on their cellphone , at the beach good experience with waiters
old room, no more warm jacuzzi at the beach bar , at check in they dont help with your luggage, staff were laid down in lobby sofas on their cellphone , at the beach good experience with waiters
10
Jane
29 Mar 2026
·
Stayed 6 nights
It was perfect
It was perfect
6
Mariso
27 Mar 2026
·
Stayed 3 nights
Badly remodeled. Two lights missing (not the bulb but connection/cables). Iron not working. Bathroom magnifier mirror old and no light.
Badly remodeled. Two lights missing (not the bulb but connection/cables). Iron not working. Bathroom magnifier mirror old and no light.
6
Emily
4 Mar 2026
·
Stayed 18 nights
The room was very spacious and pleasant with a lovely view, but needs some updating. Housekeeping came every day but did very little. Towels had ragged edges and things like shampoo, conditioner and amenities that had been replenished daily on prior stays were not replaced unless you asked for it. The beach bar food changed a lot and “beach food” like chicken fingers were no longer available. We loved the beach bar on previous visits and barely went on this one. One of our favorite things about the hotel used to be the delicious breakfast enjoyed overlooking the ocean at the restaurant. Now, nobody is at the restaurant….so empty that we never knew if it was open or not. We did enjoy the Teppanyaki experience with friends and it was wonderful. The pool area is still lovely with lots of great places to enjoy the sunshine or shade yourself. We did not like all of the ropes blocking off the beach at all. We still like the hotel and it is a reasonable place to stay, but half of our vacation was listening to pounding outside our room as they continued their renovations…beginning at about 8:30 in the morning. We were told it would only be one day but it lasted more than a week. Even when we left 3 days early due to a funeral, the pounding was still going strong. Some of the staff were extremely helpful and knowledgable, and some just didn’t seem to care at all. It’s a shame because we had a much better experience staying there a few years ago and we loved that hotel.
The room was very spacious and pleasant with a lovely view, but needs some updating. Housekeeping came every day but did very little. Towels had ragged edges and things like shampoo, conditioner and amenities that had been replenished daily on prior stays were not replaced unless you asked for it. The beach bar food changed a lot and “beach food” like chicken fingers were no longer available. We loved the beach bar on previous visits and barely went on this one. One of our favorite things about the hotel used to be the delicious breakfast enjoyed overlooking the ocean at the restaurant. Now, nobody is at the restaurant….so empty that we never knew if it was open or not. We did enjoy the Teppanyaki experience with friends and it was wonderful. The pool area is still lovely with lots of great places to enjoy the sunshine or shade yourself. We did not like all of the ropes blocking off the beach at all. We still like the hotel and it is a reasonable place to stay, but half of our vacation was listening to pounding outside our room as they continued their renovations…beginning at about 8:30 in the morning. We were told it would only be one day but it lasted more than a week. Even when we left 3 days early due to a funeral, the pounding was still going strong. Some of the staff were extremely helpful and knowledgable, and some just didn’t seem to care at all. It’s a shame because we had a much better experience staying there a few years ago and we loved that hotel.
4
Kari
18 Feb 2026
·
Stayed 1 night
I’ve stayed here in the past and it was always a great experience. Under new management now. No hot water during the stay, ants spotted in the bed and room smelt moldy. The outside remodel i
I’ve stayed here in the past and it was always a great experience. Under new management now. No hot water during the stay, ants spotted in the bed and room smelt moldy. The outside remodel i
Carretera Chetumal-Puerto Juarez, KM-269.5, Puerto Aventuras, Quintana Roo, Mexico
Location
With a stay at Puerto Aventuras Hotel & Beach Club in Puerto Aventuras, you'll be near the beach, within a 15-minute drive of Xplor Theme Park and CEDAM Museum. This hotel is 10.2 mi (16.4 km) from Xcaret Eco Theme Park and 9.9 mi (16 km) from Ferry to Cozumel.
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