Name: Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Address: Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Quintana Roo, Mexico, Puerto Aventuras, Quintana Roo, Mexico
Rating: 8.13

Guest reviews

8.1

Very good

Based on 461 verified reviews

Who stays here?

Business

8%

Couple

55%

Family

16%

Group

19%

Solo

0%

What guests think

AI-generated summary based on recent guest reviews

At Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive, guests describe lively common areas and friendly staff, but also dated rooms, pushy sales, and uneven dining and entertainment, resulting in very mixed stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

ALBERTO

20 Apr 2026

·

Stayed 1 night

Excelente menu

10

Daniel Ivan

4 Mar 2026

·

Stayed 5 nights

Excelente

6

Stephanie

13 Jan 2026

·

Stayed 7 nights

Staff is very nice. Room is nice. Pool at Heaven was freezing, which is a shame considering that there is no real beach to swim in. Restaurants were better than expected for an all-inclusive, as were the premium and high - end liquor options . The worst part is that they really push you to attend their vacation package seminar.

8

Amarjit

10 Jan 2026

·

Stayed 7 nights

All of the above except there was no hot water for our last night and the morning we checked out. Some sort of breakage in the pipes. The heck out person didn’t have any answers

6

Leonardo

3 Jan 2026

·

Stayed 2 nights

Better discretion of the rooms. Staff and amenities were mid.

Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Quintana Roo, Mexico

Location

With a stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive in Puerto Aventuras, you'll be next to a golf course, within a 15-minute drive of Xplor Theme Park and Puerto Aventuras Golf Club. This beach property is 9.2 mi (14.8 km) from Xcaret Eco Theme Park and 8.9 mi (14.3 km) from Ferry to Cozumel.

Puerto Aventuras Golf Club(1.4 Miles)

Puerto Aventuras Marina(1.8 Miles)

CEDAM Museum(1.8 Miles)

Oasis Beach(2 Miles)

Fatima Bay(2 Miles)

Kantenah Lagoon(2.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 05:30

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free valet parking is available on-site.

A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Yes, pets are allowed in specific rooms only, with a fee of USD 150 per pet, per stay. Service animals are exempt from fees.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Yes, airport shuttle services are available for a fee of USD 68 per person for a roundtrip. Guests must contact the property with arrival details before travel.

The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of access.

The property is located next to a golf course and is within a 15-minute drive of Xplor Theme Park and Puerto Aventuras Marina. It is 8.9 miles from the Ferry to Cozumel and 9.2 miles from Xcaret Eco Theme Park.

Yes, there are 3 outdoor swimming pools available, including an infinity pool. The pools are open seasonally and operational hours may vary.

Children are not allowed at this adults-only property.

The property does not provide extra beds or cribs, and children are not permitted to stay.

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Amenities

Property description

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