Name: Sheraton Buganvilias Puerto Vallarta
Address: Boulevard Francisco Medina Ascencio, 999, Las Glorias, Puerto Vallarta, Jalisco, Mexico, Puerto Vallarta, Jalisco, MX
Price range: US$156–US$272 per night
Rating: 8.42

What guests think

At Sheraton Buganvilias Puerto Vallarta, travelers frequently praise the friendly staff, large pools, and walkable location, while noting a rocky, less swimmable beach, pushy timeshare pitches, and mixed dining value with confusing all-inclusive limitations and hard-to-book restaurants.

Rooms are generally comfortable with good views, though some report noise from corridors or events and minimal bathroom privacy due to frosted glass doors. The property is older but well maintained; pools are heated, the spa and gym get positive notes, and nightly entertainment can be limited. Cleanliness is often praised, yet isolated reports mention pests, musty smells, or maintenance hiccups. Expect a friendly, convenient base with resort perks, but plan meals and reservations carefully.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large heated pools and a swim-up bar stand out; the spa and gym receive positive feedback. The beach is rocky and not great for swimming, and evening entertainment is limited.

Related guest reviews

10

Carla

22 Nov 2025

·

Stayed 2 nights

The rooms and view were amazing! The elevator wait was nil. The food was great and the staff at all levels were awesome! We had a great stay. If you are looking for beach and ocean access, not your place. You will want to go outside of PVR. We are pool people.

6

Terence

3 May 2025

·

Stayed 7 nights

This is really a hotel, not a resort. Food was 3/5. My wife is a vegetarian and had a VERY difficult time finding anything with protein (ended up buying protein bars despite having the all inclusive package). Location is close to town but not really walkable. The timeshare people were very annoying. Pool was nice but too warm. Gym is very nice.

8

Felicia

17 Oct 2025

·

Stayed 2 nights

Staff was very friendly and professional. The all inclusive package carries many activities, like wine testing class and dance lessons. If you order food near the pool, do not get the pizza or the hamburger. Order the buffalo hot wings, nachos, guacamole, or quesadillas. We’ll definitely be revisiting.

10

Belen

2 Nov 2025

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Stayed 3 nights

The pool is nice but it needs to be clean it has small black dots of mold. It needs attention for sure. Other than that everything was great, loved the spa.

10

Sharra

29 Nov 2023

·

Stayed 6 nights

The Spa was wonderful. Never would have guessed there was hydrotherapy. The gym was amazing. Pool was great. Loved the patio and privacy of it.

8

Phil

9 Jan 2026

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Stayed 4 nights

It’s a really nice place to stay. Some minor annoyances such as being able to hear the lift from our room and other doors closing but we enjoyed our stay. The pool and facilities are very good, staff very helpful / friendly.

8

Mami

13 Mar 2025

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Stayed 5 nights

Very nice hotel, a bit old. We didnt stay in all inclusive plan so drink was expensive. I wish there are more entertainment. Overall its good , great for family.

8

Jose Alfonso

14 Jul 2025

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Stayed 5 nights

Very beautiful hotel, the sand on the beach is very stony

6

Pedro

20 Dec 2024

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Stayed 5 nights

There is no entertainment at night and the ocean is not swimable due to strong undertow and VERY large rocks. All service staff was great. The Malecon is near by and an easy walk. Their dining options are okay and was not able to try Gaviotas. Gaviotas is a a four star restaurant with a strict dress requirement which I did not know. I only packed dress/golf shorts considering it is a beach destination. I want to include that the all inclusive is not all inclusive. When you go to Punta Sal for example, there are extra charges on many food items and are limited to some options on the all inclusive. Overall, nice city and excellent culture. However, if you’re looking to take a dip in the ocean or have some entertainment at night at your resort, you may or may not want to consider a different destination. One last note and very important: the time share pitch people are furious and want your attention no matter what! I told them no multiple times and finally gave in thinking it would stop. It only take 90 minutes is there pitch with a few extras they give you. Long story short, it’s not 90 minutes and I walked out after 30 minutes of several different people asking the same question and lying to me.

8

Paul

23 Jun 2024

·

Stayed 7 nights

Pool service was fantastic..Best food poolside of any of the resorts we have stayed at. Beach is rocky and not swimable.

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Cleanliness

Many guests find the property clean and well maintained, including rooms and pools. Some report issues such as pests, moldy curtains, or missed cleaning and hallway dish pickup.

Related guest reviews

4

Raquel

8 Aug 2025

·

Stayed 5 nights

I was recommended the Gaviotas Restaurant per one of the employees as a 2 Michelin Star and the food was not even fresh. Same with the rest of the outlets, food was not good. There was a cockrach in the room. The magnifier mirror was broken.

10

Sergio

27 Sept 2025

·

Stayed 2 nights

Cucarachas en la habitación

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10

Belen

2 Nov 2025

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Stayed 3 nights

The pool is nice but it needs to be clean it has small black dots of mold. It needs attention for sure. Other than that everything was great, loved the spa.

10

Roberta

9 Feb 2026

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Stayed 4 nights

Clean, nice large rooms, very comfortable and very friendly hotel staff.

4

APRIL

6 Dec 2024

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Stayed 5 nights

DO NOT STAY HERE. Loud, horrible music every night. Weddings Thursday - Sunday with horrible music. Kids running up and down the hallways. Boring rooms that smell of mildew. Our blackout curtains were riddled with MOLD. We requested they be changed out and they were, but the room still smelled musty. A/C is loud and woke us up every time it came on. Food is horrible - after one botched meal, we chose to go off property to dine. Beach is awful. Sand is gross -- pebbles and rocks. We had red flag 4 out of 6 days, so we went south to find better beaches. Lots of families here, screaming babies. Entire hotels needs a makeover!!

2

Gary

28 Feb 2025

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Stayed 5 nights

Our room was not clean when we arrived. The table in the room was never cleaned, and there was half empty soda bottles from the previous guest in the refrigerator. We called the front desk and informed the staff. They couldn't adequately speak English. The table was never cleaned the entire time we were there. The room next to ours left trays, plates and food in the hallway across from our rooms, and it was not picked up for what seemed like one and a half days.

10

Fabienne

18 Dec 2024

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Stayed 4 nights

Beautiful surroundings and very peaceful. Great gym and rooms all very clean. The staff was lovely!

2

Oscar

17 Mar 2025

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Stayed 3 nights

Me dieron habitación de dos camas cuando solicité de una sola cama, la respuesta de recepción fue que se da lo que tienen, no hay room service las 24 horas, termina a las 11pm, habitación sucia, no funcionaba ni la TV, ni el teléfono ni la regadera, mini bar sucio así como los vasos

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10

Umberto

17 Jun 2025

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Stayed 4 nights

Clean, walking distance from center, friendly staff

10

David

19 Oct 2025

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Stayed 5 nights

Property is beautifully landscaped and well maintained with two large pools. Unfortunately, there is not much of a beach but the views of the bay and coast are great.

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Rooms

Rooms are spacious and comfortable with strong ocean views; some upper floors lack balconies. Drawbacks include hall or event noise, frosted-glass bathrooms with little privacy, and occasional maintenance or HVAC issues; Wi‑Fi may be paid.

Related guest reviews

4

Kristina

9 May 2025

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Stayed 2 nights

The room that we had stayed in had multiple issues; the refrigerator door was broken, the shower handle faucet was broken, alongside the fact that we had construction that begun at 2 am right outside our hotel room. When we brought these issues up to the staff during check out, he seemed surprised and unphased by our unpleasant experience during the second night.

10

Carla

22 Nov 2025

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Stayed 2 nights

The rooms and view were amazing! The elevator wait was nil. The food was great and the staff at all levels were awesome! We had a great stay. If you are looking for beach and ocean access, not your place. You will want to go outside of PVR. We are pool people.

8

Christopher

16 Feb 2025

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Stayed 4 nights

The HVAC didn’t work and blew hot air all night.

8

Esmeralda

4 Aug 2025

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Stayed 3 nights

Lo único que no me gusto fue que los baños no cuentan con privacidad, la puerta es de vidrio opaco pero si se alcanza a ver del otro lado, está separado de la pared y se alcanza a ver también por los filos entre vidrio y pared y no tienen seguro la puerta si se empuja ya te pueden ver y todo se oye,no se puede bañar agusto y hacer Las necesidades fisiológicas agusto si vas con amigos o parientes. sería mejor cerrar bien con muro o tabla roca y poner puerta con seguro y así si se sentiría privado el baño y regadera.

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8

Maria Ruth

9 Sept 2025

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Stayed 4 nights

The telephone in the room was not charged when I needed to call to have someone pick up the luggage. Also, I had to wiggle the door handle to get it to open. Otherwise the door will not catch whatever it is that makes it open and in the meantime you are standing in the heat. There’s no free WiFi. The beach view is obstructed by some cabanas but you can see it from the side where you exit to the beach. The grounds are covered with plants and palm trees it was beautiful.

10

Ann

31 Jan 2026

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Stayed 7 nights

Nice hotel. Good size rooms. Friendly staff.

10

Darren Lee

19 Jun 2024

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Stayed 5 nights

The Sheraton was fantastic. The club rooms were awesome with one exception. The pillows felt lumpy like bags with wadded up socks. Otherwise, it was great.

8

Francisco

24 Jan 2025

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Stayed 3 nights

Liked the proximity to downtown, while able to enjoy the beach. However, the rooms have thin walls. Very noisy neighbors and all sounds from their room and others in the hallway were heard very clearly and loudly in our room.

8

Homer

14 Apr 2024

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Stayed 4 nights

Close to downtown. Room view was not great. I asked for a garden view. The view was trees and vacant space

8

Meili

4 Feb 2024

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Stayed 6 nights

We booked a room with ocean view on a higher floor and realized later that this was the best decision we made. Although there wasn't a balcony or terrace outside, the room was very bright. We woke up to the million dollar view every day and that will be the perfect lasting "vocation" image in my head. Love the location too, about 10 minutes walk to the Malecon, $22 white taxi from the airport. Used the thick bar beneath the windows to hang our swimsuits, a convenient feature.

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Service

Staff are widely praised as friendly and accommodating. Counterpoints include aggressive timeshare pitches, uneven front-desk experiences, slow service in spots, and occasional billing or package misunderstandings.

Related guest reviews

2

Rosa

16 Mar 2024

·

Stayed 2 nights

Service in the Front Desk is Terrible the Staff was really Unfriendly Looks like you had to Beg then to get a Service . Looks like they work just to get Pay. They really don’t care about Customers Service . It was my First Time there but I’m Not Coming Back I prefer to go to and Hotel where they treat me right.

4

Ronald

30 Nov 2024

·

Stayed 7 nights

This has been a learning experience for this trip. I have booked through expedia quite a few times. This time I was NOT happy a customer. I booked 2 rooms family of 5. When we were checkinf in. Front desk receptionist said that i have to pay meal plan for my 10 year old. I asked receptionist why and his amswer was that she was not charged with meal plan only for the room. I told receptionist that when I booked through expedia i bougbt the all inclusive package. Receptionist told me that expedia dont charge kids 12 and under, so we have to charge you upfront for it. I was shocked when he said that. I asked receptionist that that my 10 year old should be included with the package. Receptionist said that is not true. I told receptionist that i have booked quite a few times all inclusive package with expedia and i never had to pay upfront for meal plan. Receptionist said its been like thst for last 3 years. I told receptionist theres nothting on expedia's website that i have to pay upfront at the resort for meal plan. Receptionist said you can talk to expedia about that. So i have to $472 upfront so my 10 year old can eat. Also i chatted in with custoemr service rep for expedia. Customer service rep said.he never heard anything like that. The rep callee the hotel and asked about the charge and he was put on hold. I was with customer service rep for almost an hour try to get some answers. After several emails and forth. Expedia said they cant help me. So much for their support.

6

Rosalyn

18 Jul 2025

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Stayed 4 nights

The property itself was great. The staff polite. However this property also runs as a timeshare. When I booked through Expedia I was not expecting to be approached to participate in a time share presentation. When we first arrived they took our luggage and sat us at a table. They said it was to go over the property map but it was to tell us about the time share. This took about 2 hours of our time we were hungry and tired. We ended up giving into attending the presentation which was to be 90 minutes and it was way longer because every time we said no, they brought in another person who he thought was to end the meeting, but I was always trying to sell us something even cheaper. This took up our whole morning. I did not appreciate this. Also, the hotel is beachfront, but that beach is not a good beach to go swimming in. It’s very rocky. There’s no sand to lay out in. Again the hotel was nice but did not appreciate the whole timeshare thing and the person we had to talk to Leslie got a little upset when we said we were not interested in purchasing anything. They did give us a free breakfast and we’re asked to leave a tip and a massage in a show.

4

Gregory

28 Oct 2025

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Stayed 4 nights

Timeshare harassment never staying here again

6

Sharon Lynn

19 Feb 2025

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Stayed 4 nights

We paid for all inclusive. We had to pay to go to the SuperBowl watch party which we didnt have to last year. We also had to pay to get our room fridge filled which was never filled even after calling twice to have it filled. Luckily we werent charged for something we didnt get. Service this year was poor compared to last year.

6

IRIS

20 Mar 2025

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Stayed 5 nights

Overall hotel condition was old and fitness center was far in other side of property. Staff were not very helpful. Not staying here again.

10

Manilai

22 Nov 2025

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Stayed 5 nights

the staffing was so wonderful and pleasant. Never hesitate to ask if we need anything. Would book this hotel again

10

Carlos

6 Jun 2025

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Stayed 1 night

Service was top notch, property was beautiful, food was excellent, and location was perfect. Pool closed at 8pm. They went out of their way to grant my wishes. Lucky for them I only asked for tacos. There weren’t any at the buffet. They made some just for me. They were perfect. This place is big so if you have trouble walking try to get a ground floor room that opens to the garden. My wife and I loved the place. I am already saving for our next visit. Next time, I want to bring the whole family.

2

Carlos

13 May 2025

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Stayed 3 nights

Staff was not helpful.

10

Amanda

1 Apr 2025

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Stayed 14 nights

The staff is what makes this place amazing!

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Location

Central, walkable location near the Malecón and restaurants; taxis are inexpensive and the airport is a short drive. Some guests note street or lobby noise at night.

Related guest reviews

8

Sandy

17 Feb 2025

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Stayed 4 nights

Property was central to walking distance to El Malicon and driving distance to/from airport.

10

Rachel

9 Jan 2025

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Stayed 7 nights

Older hotel, but well maintained. Great location near downtown and Malecon. Rooms, restaurants and bars are good with friendly, efficient staff.

8

Terence

13 Mar 2025

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Stayed 10 nights

Great location, great staff and a twenty minute walk to the Malecon.

10

Rosalinda

1 Nov 2025

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Stayed 4 nights

The Sheraton was amazing. The hospitality was just as I expected, but if you’re looking for a quiet night after exploring all day, you do get a lot of noise coming from the streets.

10

Ruben

1 Dec 2025

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Stayed 4 nights

I didn’t get an all inclusive, there’s a lot of restaurants 5-10 minutes away, taxi only charged 4-5 dollars each way. There are 100s of really good restaurants in the area, it’s in a prime location.

10

Carlos

6 Jun 2025

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Stayed 1 night

Service was top notch, property was beautiful, food was excellent, and location was perfect. Pool closed at 8pm. They went out of their way to grant my wishes. Lucky for them I only asked for tacos. There weren’t any at the buffet. They made some just for me. They were perfect. This place is big so if you have trouble walking try to get a ground floor room that opens to the garden. My wife and I loved the place. I am already saving for our next visit. Next time, I want to bring the whole family.

10

Emeira

31 Dec 2024

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Stayed 6 nights

Excellent place to stay, clean, friendly, close to downtown. price and worst it.

10

Umberto

17 Jun 2025

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Stayed 4 nights

Clean, walking distance from center, friendly staff

10

Karina

20 May 2025

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Stayed 3 nights

Great location

10

Elizabeth

8 Mar 2025

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Stayed 1 night

We have stayed at the Sheraton many times because of the great service, lovely grounds, lobby, beach, and location. Easy to walk to Malecón, grocery store, pharmacy and countless restaurants. Added bonus- beds are heavenly! So comfortable; this may be a recent update. The walk to the Malecon is short and safe, but you do walk past some unsightly “scenery”. Pool area is pristine and perfectly situated for whale watching, gorgeous sunsets. We’ll definitely return.

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Dining

Food feedback is mixed—some praise breakfast and venues like Gaviotas or Punta Sal, while others find the buffet or certain outlets mediocre. All‑inclusive plans often have exclusions, extra charges, limited openings, and reservation hassles.

Related guest reviews

8

Reg

3 Jan 2025

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Stayed 1 night

Since last there in 2021 the food service in the sit down restaurants have deteriorated. Also the number of items on the menu that are now extra has increased and thus fewer items on the sit down menu included with the “ all inclusive”. Is rather ironic. Staff very pleasant but the timeshare folks not necessary. Overall the food service has gone down a notch or two. Still a likeable place for the family but not as good as 3 years ago.

10

Ezequiel

19 Apr 2025

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Stayed 3 nights

Buena variedad en el buffet, el restaurante Punta Sal delicioso.

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8

Felicia

17 Oct 2025

·

Stayed 2 nights

Staff was very friendly and professional. The all inclusive package carries many activities, like wine testing class and dance lessons. If you order food near the pool, do not get the pizza or the hamburger. Order the buffalo hot wings, nachos, guacamole, or quesadillas. We’ll definitely be revisiting.

6

Todd

20 Feb 2025

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Stayed 6 nights

Very difficult to get reservation for dinner. Their main restaurant was mostly buffet with a limited menu. They did not provide information about the resort. Where things were located etc..

4

Deanna

19 Jun 2024

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Stayed 3 nights

There were so many hidden costs. It was hard to get into eat anywhere except the buffet which was mediocre at best. The staff wasn’t very friendly & spoke minimal English so it was hard to even communicate…….

8

William

30 Dec 2024

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Stayed 7 nights

There was no nightly entertainment. A la cart restaurants were ok except many menu items not included in the AI. People reserved their pool chairs early in the morning by putting towels on them thus not many chairs available. Beach was rocky and not swimmable. Staff was nice.

10

Elizabeth

4 Nov 2025

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Stayed 7 nights

Amazing staff and food. Just an overall great experience! Highly recommend!

8

Matilde

21 Jul 2023

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Stayed 5 nights

I was very hesitant after booking and reading reviews that were closer to my trip date that weren’t very good. But our experience at this hotel was amazing! The staff was super friendly from the front desk, to the cleaning staff, to the servers and waitresses! After I got my hotel key we were directed to someone that would help us get to our room however they were more about offering services which took about 30 minutes. This was one of the only bad things about it. I suggest that once you get your key you run to the room and rest otherwise they will take your time. The room was clean and the bed was comfy. The shower however, doesn’t have a “border” to keep the water in so you have to make sure you don’t point the shower head towards the glass doors otherwise you will have water in the room. The food buffet was amazing! They had a variety of foods at different times of the day. My partner and I were very impressed with the hotel and how beautiful it looked. There is beach access which is nice. We also loved the pools! Especially around 6pm because you get to enjoy it more without worrying about the sun. We fell in love with this place. I didn’t experience anything negative other than the check in. We are definitely considering staying here again because we felt super comfortable. It definitely didn’t disappoint like I had read in other’s experiences.

8

Reg

3 Jan 2025

·

Stayed 7 nights

Dining options are OK but the one restaurant is really two in one just alternating. A lot of the items are now “ extra” and not included on the “all inclusive” plan. Since last there 3 years ago would say the resort has gone down a notch. Staff is very friendly but even the wine choices are limited on the “all inclusive” plan.

2

carmen

16 Dec 2024

·

Stayed 8 nights

HORRIBLE i paid for all inclusive I couldn't even get coffee to my room or water bottles for the coffee maker without an argument!! I took a cab to walmart to buy instant coffee.. I was told to walk down to the bar and get water bottles!! the food was NASTY my husband and I went out to eat lunch and dinner. I want a refund for the all inclusive portion i paid for. AND BREAKFAST BACON WAS HIDDEN WE HAD TO ASK AND THEY GAVE US 2 PIECES FOR BOTH OF US... WORST STAY EVER!!! AND WE TRAVEL ALL OVER MEXICO THIS WAS DEF BE THE LAST TIME I STAY AT THIS PLACE...

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$234
February	US$279
March	US$236
April	US$227
May	US$202
June	US$197
July	US$205
August	US$185
September	US$182
October	US$186
November	US$245
December	US$273

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $272	19 $179
20 $168	21 $156	22 $159	23 $156	24 $159	25 $175	26 $173
27 $170	28 $173	29 $170	30 $173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $183	3 $188
4 $186	5 $187	6 $174	7 $177	8 $188	9 $190	10 $175
11 $187	12 $185	13 $187	14 $187	15 $195	16 $195	17 $186
18 $185	19 $171	20 $185	21 $188	22 $205	23 $205	24 $209
25 $183	26 $190	27 $190	28 $174	29 $198	30 $194	31 $192

Sheraton Buganvilias Puerto Vallarta

Prices for Sheraton Buganvilias Puerto Vallarta

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Terrace, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Signature Room, 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Terrace, Garden View

Deluxe Room, 1 King Bed, Garden View, Ground Floor

Deluxe Room, 2 Double Beds, Terrace, Garden View

Deluxe Room, 2 Double Beds, Terrace, Ocean View

Signature Room, 1 King Bed

Guest reviews of Sheraton Buganvilias Puerto Vallarta

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What guests think

Property policies

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FAQs about Sheraton Buganvilias Puerto Vallarta

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